Joel Josh and John Banner at El Cajon Ford knocked it out of the park. Held their word through the entire deal. Placed a special order in July 2 and received in September 21. Joel listens and knows these trucks. His patience and politeness far exceeds any car dealer experience I have had to date! John knows how to order these trucks and provides valuable feedback on options and has a good feel for each customers needs. The ordering process was smooth and simple. Josh in finance was no BS and was straight to the point. He worked with me with my own financing and even offered a fair price on maintenance and ESP. My new F-250 Tremor is a dream! Ford forever.

First time to use El Cajon Ford. Went for my 20k service of my 2020 Explorer ST. Very happy with the service and will be back for my 30k. Was able to watch through the waiting room window at the tech going over my vehicle. He inspected everything, measured brake linings, load test battery, etc. Very complete.When the job was completed, Service writer Fernando went over the full report and explained all steps performed and any findings. (none :-)These guys are old school, they care.

What a great experience with El Cajon Ford!I called from a different dealership and was very upset. Service Manager, David Gutierrez, took my call. He said come on over. He even greeted me in the Service drive-through! He hooked me up with Service Writer Brandon Snyner, who was incredible. They found me a rental car for that evening, when there were none! I was even driven home by one of the managers in the mean time. Wow! ! I got a call from Brandon every day about progress on my vehicle, and everything was repaired under warranty. Best experience with a car repair ever! Ill never go anywhere else. Thanks again to all!!!A. Bock.

So thrilled with my new truck! Regan was a great salesmen and helped get me squared away! Definitely would recommend going here for your next vehicle.

Fernando was excellent with his service for an oil change and overall check of my vehicle. I think he should be moved up to the diagnostic side of service as soon as possible. He should mentor under Carlos Martinez as they both are caring and provide comfort to the customer

Joel was my service manager. I’ve been using him for years and he’s always been great. My 2021 Ford Expedition was serviced and he answered all my questions about the platinum service contract. After doing the numbers it worked out as a good deal for me.

Quick drop off and even quicker pickup. Great service, although I would recommend that Ford provide updated office equipment to help out the people’s that keep us moving. Shout out to Joel, Thanks Brother!

After looking around for the vehicle I wanted my beautiful wife and I went to El Cajon Ford the second we walked on the lot there it was a 2022 F350 with a long bed granite black lariat my wife said this truck is everything you wanted SOLD!!!! PAMELA was our sales rep. But everyone was polite and professionalOur thanks to everyone at El Cajon FordStephen and Lorene Henderson

Ive been buying cars and doing my service here for over 14 years. On the rare occasion that someone makes a mistake they are quick to remedy the situation. Also most of the time the service is done in a timely fashion. Keep up the great work. Thanks

Best new car buying experience ever. My wife and I went in to look at the Bronco Sport and Lisa took great care of us we ended up buying a new Bronco and it was the fastest 2.5 hours ever. Thank you Lisa and El Cajon Ford I love my new Bronco. Would also like to thank nick in finance for getting us through all those papers fast. Everyone there seems to be very nice and helpful. It seems they have figured out how to be fast and efficient. Again Thank you all for everything.

Took my 2017 GT350 for oil change and issue with the AC, Guillermo Gonzalez was my Service Rep that day. Nothing but praise for this professional and courteous guy. The service was great and he even helped get a rental as my car had to be service for 2 days. Will definitely be back next time I need service on the car. Would highly recommend to any one.

Ford of El Cajon family is amazing, they went above and beyond for my wife and I, also 6 daughters .We are very thankful and blessed we went to them especially our 2 yr old daughter who is fighting leukemia. Unfortunately we had a lot of issues that were ignored and got brushed off from another Ford dealer for months that I won’t mention. But Ford of El Cajon stepped up and handled very well. We especially thank David Gutierrez, Bobby Nothwang, and The Whole service department team we cannot thank you enough. Thank you

Fernando was very helpful and efficient. He had the maintenance on our Explorer taken care of along with the roof rack recall issue. Well done and thank you.

Carlos was amazing I am very grateful for all the help and attentiveness he provides I am a Spanish speaker and he helps me understand everything completely When I work with him I have no questions left he makes sure I leave with no doubts and he is very respectful and professional he always makes sure I have a shuttle to go home when I leave my car and he always informs me when my vehicle is ready and send a shuttle to pick me up from my house he always goes above and beyond and makes me always come back to this location because of his amazing service

John Banner is a great sales guy. The Mustang we bought is perfect. Great experience.

We’ve been going to El Cajon Ford for years, Ive had both good and bad experiences, but what makes the difference is the customer service from the front end sales to the service! I’ve interacted with probably everyone from the owners down, dealt with warranty issues 2-3 times, out of warranty issues less and quick lane a lot. Joel at the quick lane is always so polite, professional, efficient and friendly! Overall the team is great and they’re always our choice when we need service or are looking for new vehicles!

As usual I had great experience at Quick Lane of El Cajon. Joel was efficient, professional & friendly. See ya in 4000 miles or so.

The El Cajon Ford Quick Stop service is excellent. From the time you walk in until you leave you are made to feel welcomed! The facility is clean and the service writers are friendly and knowledgeable. Thanks El Cajon Ford for your years and years of excellent service!

The engine in my F-350 needed to be replaced. Working with Brandon was a great experience. He dealt with the warranty process ensuring all the details were taken care of, etc. Brandon kept me regularly informed along the way. I would highly recommend Brandon and EL Cajon Ford for any service you need. GREAT EXPERIENCE!

El Cajon Ford did an outstanding job repairing/updating my Explorer and all within a timely manner. Special thanks goes out to Guillermo Gonzalez for keeping me up-to-date on the progress of my vehicle. Thanks again for everything!

Service department and Quick Lube is outstanding. We were passing through on our way back home and we had some car issues. They were able to get us right in. They listened to our issue and were really great. They treated us like friends and valued customers even though we are just vacationing. We are so very grateful for Corey getting us in, David for listening and helping us out and Shawn for making it all happen. Thankful that we didnt spend an entire afternoon and it was speeding. Were so appreciative.

Our service lead was Brandon. He did a wonderful job of communicating with us, updated us frequently, and made sure that the repairs were done to our satisfaction.

El cajon Ford was very easy to deal with. I just got a new f-350 and it was hassle free. They got me approved easy and took my trade it at a fair price.

Greeted right away. I explained what I wanted. Joel was my service rep. He is always friendly and knowledgeable. I enjoyed my coffee while waiting for my car to be finished. It was ready on time. 5 star service.

Worked mostly with Lisa Welch in sales. She was knowledgable, personable and up front during my purchase of F250 Super Duty truck that was ordered from the factory. Also, worked with Nick Gammo, the finance manager, who got me in and out quickly with no hassles or high pressure. A good experience overall for me. Would recommend to others.

Very good customer service and tha manager (David) help me too many time thank you El Cajon Ford

One of those things where I expected the typical car service Dept. Not the case. These guys are serious super great and really care about making the customer happy. Like legitimately care, not just a box to check. Joel was super helpful, expeditious and went above and beyond to give me a perfect solution. I will never take my raptor to any other dealership.

Purchased a Honda Odyssey (Hidden Gem) at the used car lot in Santee and couldn’t have had a better experience! All the guys there were helpful, personable, professional, and not pushy at all! Glenn, Dave, Robert, Chuck, and Josh P in finance, Thank you. Another satisfied customer!!

I been a Ford Girl my whole life. And I recently bought a truck at perry Ford, and let me tell you, Ford is still my Favorite. They treat you like family here.. Great experience..

Was impressed by their good communication and service. I think its important to explain things 2 humans u serve in this industry because vehicles need to run well & safe. The diagnostic team went through everything thoroughly & then suggested only that which was impertinent 4 safetyI appreciated that, being a single woman it felt nice having someone honest 2 deal with. I own a older car & they could of nickled & dime me & they didnt. 4 that I am very GRATEFUL. Thank u.

Very easy to do business with Lisa. I loved the little Maverick truck. She knew i liked it and was very professional and kind. She won my business forever.Thanks LisaPs. Everyone i dealt with was amazing!Leslie Kelly RiceFord Maverick owner

I went to make a reservation for the Ford Maverick. Miss Lisa Welch most very helpful. She was very pleasant and not pushy at all. Customized just the way I wanted.

Our smart key for our 2014 Expedition broke and we could not find the spare. I called El Cajon Ford parts and George looked up the VIN and confirmed they had the key I needed in stock. Explained the process of making a new one. Nothing like the old days I assure you. He then told me he checked with service and if I could come down right away they could get it taken care of same day. I jumped in the car and dashed to their store. When I arrived Carlos in service already knew what I needed and got me set up. 30 minutes later it was done and I have a working remote key again. Excellent service and very friendly staff. Great job guys!

Brandon was very helpful and responsive! I brought in an RV the other day to get an oil change. Unfortunately, the people who did my oil change the last time forgot to put back the oil cap, resulting in an oil leakage all over the engine bay. El Cajon Ford was able to get me back my RV very quickly and in time before my trip. Thank you so much Brandon!

Great working with Bobby and Joel morales, they ensured my order was made accurately and informed me when my new Maverick was delivered and ready for me, Josh made easy the financing process and was quickly on my way with my new vehicle, definitely great team, customer oriented and professional. Thank you

I took my 2018 Ford Focus in for an oil change. Joel took great care of me. During the over-all check of my vehicle, there was an issue found. Even though I was more abrupt with Joel than he deserved, he still kept it cool and did everything he could to help me out.

Recently took my 2017 raptor in for a recall a PCM update got a callback saying the PCM software has been altered from factory settings and they cannot do the update I bought his truck brand new from El Cajon Ford I do all the service on it myself I’m a retired Honda technician of 27 years and the truck has never been touched as far as the PCM goes so that would leave they either sold me a very expensive truck that has been altered from factory settings without my knowledge war the technician didn’t know what he was talking about in the end they claim they put the PCM back to factory settings and then did the update at no cost to me when I drove the truck the power was the same shift points were the same idol is the same so that would lead me to believe that in fact the PCM in the truck had never been altered with a chip or a reflash I can’t believe that I could bring a brand new very expensive high-performance truck in that I bought from them and have someone in service tried to tell me that the PCM had been altered I would never do business with sales or service again

Always very courteous and explain what needs to be done and do it in a timely manner, way more efficient than the dealership I take my car in for service. Wife is always very happy with the customer service also.

Fernando Anaya Was GREAT at Quick Lane. I am very happy with the way I was treated and the work on My 2019 Escape. I will be back again.

Awesome customer service & great mechanics. Thank you for taking care of our 2010 SVT Raptor. Joel Barish took the time to explain all details regarding what the truck needed so we could go & enjoy our Baja trip. Much appreciated!

Stopped in last Wednesday, Aug 25th, to get two rear coil springs mounted on my new shocks for my T-bird.The service rep, David Gutierrez, was most helpful. He called in a repair tech, Mike, to look at and see if he had time to do it. Mike said no problem and told me to come back in an hour and he would knock it out between jobs.Sure enough, an hour later it was done. David even walked out to me in the service drive and loaded the two assembled shocks in my trunk. Amazingly, he offered this service at no charge, though I did give Mike a nominal Tip for his hustle.I will definitely return to El Cajon Ford for any future service, parts, or maybe a new car. Theyve got me sold.P.S. El Cajon Ford was my last stop after visiting 5 other front-end repair shops in the area that turned me away. I should have come here first!

I am so glad that I found El Cajon Ford’s Service Center to take care of my 2021 Ford Bronco. Joel ensured that I understood the process and was able to turn around my vehicle quickly to help me get to work on time. This was my first experience going to a dealership for car service and it could not have been any better! Everybody was friendly, calm, and efficient. Thank you, and see you next time!

I recently visited El Cajon Ford to service my 2018 F150. Wow what a great experience. Joel Barish helped me get in and out quick and easy. This will be my go to dealership from now on. Thank you El Cajon Ford Team…100%

Ill give a 2 because the car was eventually fixed, But my overall experience with this dealership service department was lacking. I waited three days with no contact, then I had to call three or four times. To get to speak to somebody. When I finally got to talk to somebody they told me it would be the next day or so. 2 days later I still hadnt heard anything and had to call another three or four times to get to talk to somebody. Toadd insult to injury, the entire time Im on hold Ihave to hear this promo over and over about howthe Quick Lane is so fast and so helpful.Meanwhile Im going a week without my car andno contact! When I finally went to pick my car upthe people there had no idea where mypaperwork was, no idea where my key was and itseemed completely disorganized. I shall not be returning.

Kelsie was great! Truck was in and out without issue.

Outstanding service from everyone there, especially John and Matt! Was in and out super quick with a new truck! Highly recommend!

Emailed I was interested in a ranger they had in stock, was told they would respond in 24hrs . Lisa Welch called in about 15 minutes. We made an appointment for Sunday. The truck was what I wanted so we made the deal. Couldnt be happier. Thanks to Lisa and Josh. Picked it up on Monday and Lisa had it all ready and bonus of a pizza lunch. Thanks,John Hopkins

This location is one of the best. Drove in from New Mexico and needed our Ranger looked at. Walked into the quick dept. the gentleman walked me to the right doors. There, Mr. Brandon Snyder greeted me and listened to my concerns. He told me to wait a bit in case it was a quick fix. The professionalism and courtesy that was shown to my family will be appreciated! No better representative for a company than Brandon and those who helped us in the service dept! We made it back home safely! Definitely recommend El Cajon Ford! (*side note we called many dealerships in Phoenix and San Diego area and they were the only ones ready to set an appointment.)

Matthew McClellan was professional, friendly, helpful and knowledgeable in helping me purchase my 2020 Ford Escape at El Cajon Ford yesterday. The finance department is always top-notch, too. Thank you for another great experience! Happy customer here!

Very upfront and honest about my trade in. Lisa and James were great and worked with me to get the deal I felt comfortable with. My family has gone to this dealership for years. Definately reccomend their services.

My family has purchased 4 vehicles here for the last 4 years, (the last one was on 9/17/21) and now…never again.Non-existent customer service, slow and rude staff.I have never walked away from here happy and satisfied. NEVERI love my new truck, 5 stars for the product, but NOT THIS BUSINESS.I cannot wait for the fake sympathy that I sure will follow this post.“ l am so sorry to hear that Mr so and so, we at ECF something something, blah blah blah and fake lip service for you and everyone else”Yea don’t bother, glad to be rid of you.Can I give no stars as a review?

Great experience! Reagan B (salesman) was excellent. He knows his product. Made everything ready quickly. Fantastic old school dealer that is hard to find. Josh in finance is an easy going guy with a great personality. Painless paperwork.

On August 26, 2021 I drove into the El Cajon Ford dealership without an appointment to get my 2015 Ford Focus checked out. I knew I’d have to leave it there since I was having really bad problems with shuddering on take off and my clutch. I had a really great experience at this dealership!! Carlos Martinez was my Service Advisor and he was completely transparent with what was going on with my car, how much my final cost would be, and the estimate on my car. Unfortunately, the clutch (I believe) was back ordered and it took literally three weeks for the dealership to finally receive it (completely NOT their fault, though), but when they DID receive it, Carlos got right to work on my car and called me 30 minutes before the Service Department closed! I appreciated this because he was trying to get it back to me ASAP, which I definitely wanted!! Picked my car up on September 17, 2021 and she’s been driving like a charm ever since & there’s no more weird jerks when I’m shifting now!! Thank you so much for you amazing service, Carlos Martinez & El Cajon Ford!! Will definitely come back if I have another problem :-)

I went in for my oil change expecting to be there for my usual amount of time but was pleasantly surprised when I was out of there in under an hour for my service package. So glad I purchased the service package on my new explorer. This place is amazing and they always take such good care of us.

Folks, its just such an odd time to be looking for a vehicle. Youll find shortages, inflated prices and market adjustments everywhere. The sheer effort to find the right vehicle at the right price point can be exhausting.Truth is EC Ford is limited on stock and that darned market mark up is present on their sticker but thats true all over so theyre just part of the current sales game. No harm, no foul.One thing... Spoke a bit to James in sales. Hes a straight shooter and was up front with info regarding my interest in a Ranger. Suggest you talk to him if you choose to visit this dealer.Good luck!

Price gouge galore....... average markup on all new vehicles is 5k, much more on Roush models.

Came from Temecula being a long time Gosch customer. It was great to see another Ford dealer with such commitment to quality and ensuring that their customers are taken care of. My Service Advisor (Joel) did an amazing job. Looking forward to working with Joel and the El Cajon Ford Team in the future for any of my service needs.

For the most part El Cajon Ford has always done a good job of taking care of my vehicles this last issue a upgrade on my sync system was required but when it was done it wiped out the aftermarket reverse camera and the camera was installed by El Cajon Ford through a third-party. So since March 2021 the issued has not been resolved and numerous phone calls and trips to the dealership with promises I would be made whole. Now they are not returning my calls. I rated this review as one star but it should be none.Thank you Mr Morales for reaching out to me. You are gaining stars ⭐️⭐️Today my new reverse camera was installed and I understand the delays and thank you Mr Morales and David, the service manager. I appreciate being providing a vehicle while the camera was installed. You have earned 5 stars. My only complaint is not being kept updated on the progress to get this done. Overall I’m good. Thank you!

Everything was great, but it would have been nice if the salesman filled up the gas tank,said a 1/4 tank was all they could do.

I was very happy that they got my car serviced and the spark plugs and coolant exchange didn’t take long and I was out of there ahead the estimated time by 1.5 hours. This allowed me time to go home before I had to go to work.Guillermo was my service rep-very nice, friendly guy. I spoke with him a few days before and he was very kind to look up the answers I needed.The only thing I didn’t like was the labor cost. It seemed high to me-over $300 added to the parts quote I was given of $179.

This was difficult and technical problem. It took time but Im very pleased with the results. Pricing was fair. No surprises. Good job guys!

Brandon Snyder is the reason I keep having my F250 serviced here. He is honest and has my best interest at heart. If you use EC Ford for your service needs, ask for Brandon!

Brandon is one of the most exceptional people I have ever met. He was on top of a an ordeal that lasted over 2 months due to a part manufacturing situation created by Covid.He arranged for us to have a rental car at no cost to us until the part came in for our car.Brandon is the type of person you want on your staff if you had a business of your own. A true master of customer relations.

I went to get my transmission fixed under a warranty (so I thought). When I went to pick up my car I was told it wasnt covered by the warranty and was getting charged for the fix. The costumer service was in no way rude about it, there was just a little confusion and mix up. The manager, David was extremely helpful and understanding. He showed that they really do care about their costumers, and he helped me out going above and beyond my expectations! Very grateful for these folks :)

Service department allows you to set appointments for specific maintenance services, then later on tell you after arriving that they dont honor appointments for most maintenance and that its all first-come-first-serve in their Quick Lane department.Very misleading and they had absolutely zero concern or empathy for the scheduling fiasco that they created. Ill be finding a new place to get my vehicle serviced.

I always feel confident that my vehicle is in good hands. It would have been a 5 star, but my oil change and car wash took 2 hours when I went in at 7 am. Feels like something wasnt right about that.

Reagan was great. Ask for him. He was not pushy at all and very informative. Everyone I dealt with was very friendly. Love my new truck. Thanks!

Service Advisor Carlos Martinez took really good care of our Newmar RV warranty and regular maintenance work. Fast, honest and great customer service. I will be a repeat customer👍👍👍👍👍. Thanks Brian.

Joel helped me out with my Ford Ranger! Super helpful! Super friendly! He always has a good attitude. Highly recommend the El Cajon Ford service department! Thank you!

I purchased a 2020 Ford Explorer on 06/172021. The entire process run fairly well (aside for the typical car dealership useless haggling process).The issue started the very next day. Because of their long haggling process, the technicians were all gone by the time we wrapped up the deal and they didnt have anyone to generate a new door key code. My review reflects the fact that they knee a day ahead I was coming to buy that specific vehicle and the have plenty of time to prepare and get it done. They told me not to worry, you can go to any dealer and they will generate the key code at no charge to you) next day I returned to them and after 2.5 hours they still didnt have anyone to work on my $60k purchase. I went to another dealer and they wanted $110 to get it done. Even though El Cajon Ford offered a reimbursement, I still needed to go to them to process the refund. Two days later and now they are not even returning my calls. I am very concerned about my future encounters with them and I feel once they have no use of my wallet I am just another collateral damage to them.UPDATE: 06/29/2021 after a lot of research online a many trials and tests, I have now come to realized the auto start/stop feature on my 2020 Explorer Platinum is not operational. Car has been on Kearny Mesa Ford all day and still havent heard back from them as to what the problem might be.

Glenn, our salesperson was awesome! Our truck is beautiful. I recommend Ford for quality service.

Picked up my new Mustang mach-e yesterday and couldnt he happier. Big shout out to John Banner, Bobby Morales, Joel and the finace dept for outstanding customer service!! Everything was handled seamlessly and professionally. Thank you Joel for taking all the extra time explaining all the technical e info and getting me and my hubbys profiles all set up. I highly recommend this dealership. We have been happy customers of John Banners for more than 2 decades!!

As always Joel and his excellent team took care of my 5k services. Also thanks to Bennie the driver for taking to and from my house.Yes I do share with family and friends the great service I received.Thank you so muchJose Lopez

Great experience with my 2019 raptor!! My rep treated me very well!! I wasn’t just another number

El Cajon Ford Quick Lane NEVER fails!!! They has been the only one to work on my escape! Everyone there works well and they make sure that you will leave satisfied. Getting helped by Guillermo and David have been my go to! Driving from San Jose to visit family, this is stop I need to make before I head back each time! 🥳 GREAT SERVICE!

I had been to about 4 different dealerships and was beyond annoyed with the customer service I had been getting. When I went to El Cajon Ford I met Robert Stewart. Saying that Robert is awesome would be an understatement. He just naturally gave good vibes and I could tell that he had my best interest in mind as far as finding the right vehicle. Robert Stewart, thanks again.

Excellent customer support and service! My service advisor, Brandon, walked me through all of the repairs and answered all of my questions. Thank you!!

I bought a car from El Cajon Ford on June 25, 2021, and I just found that the registration that was sent out to my new address from the dealership was sent to the wrong address (the dealership put my address in the system incorrectly). I find this out 11 days before the temporary registration is going to expire. They took care of the registration over the phone, and I should receive the one with the corrected address in the mail soon (time will tell). However, I paid cash for the car, and I am still going to have to get things straightened out at the DMV for my title and pay for a new title out of my own pocket (they wont reimburse me for the title when it was their error in the first place). This leaves a bad taste in my mouth because I dropped a lot of money on the car, and Im not rich, and now I have to lose money taking time off work, filling out forms, and paying for a title that they were supposed to take care of for me. I guess the lesson from all this is beware when people tell you with a smile, dont worry, well take care of that for you! Make sure to have staff repeat your address back to you before sending off your paperwork!

On March 19, 2021 I took my 2008 Shelby GT500 in for an oil change at El Cajon Ford. My service rep was Dustin and he was extremely helpful through the process giving me status updates on when my car would be ready. Additionally. he was helpful in letting me know when the sales floor would be open to look at other cars while I was waiting. I saw a beautiful 2021 Mustang Mach 1 on the showroom floor with all of the bells and whistles! Almost makes me want to trade my Shelby. Again Dustin was extremely helpful on getting my service complete and getting me back on the road in a timely manner. El Cajon Ford was an EXCELLENT choice for my service needs. Thank-You.

Larry Downs is the best service person I have ever worked with. He knows and he cares about you and your vehicle.

We are living in our RV and needed a one day turnaround with our issue. Bobby the service advisor did a great job getting us out the same day. Thanks El Cajon For and Bobby.

Excellent customer service by Brandon. I was kept informed during the entire process with a burned out O2 sensor on my Ford F-150. I will definitely bring my truck back.

After having multiple terrible experiences with the la mesa Ford dealer I finally went to El Cajon Ford and met with Brandon Snyder. Since then I have experienced great customer service and timely repairs on my 2016 Explorer and 2018 F350. Brandons customer service is going to keep me bringing my vehicles to El Cajon Ford for the foreseeable future.

Guillermo Gonzalez was knowledgeable and helpful. We got our Ford 250 serviced on a walk in basis in a reasonable amount of time. They offered to wash our truck, but if they did, it was not a good job at all 😞

Work was done on time. The process was explained clearly and concisely and there were no hidden fees. Truly had a great experience..

Had a great experience, as always the staff is professional and very helpful. Carlos Martinez is the best.

Since moving to east county we’ve been using the El Cajon shop for our Transit repairs. I’ve dealt exclusively with Carlos and he has always been extremely patient and flexible with me. This particular van has a number of factory problems and we’ve worked around many of them, and those repairs I’ve needed Ford to do have been made easier by the staff there, and they fixed the real problem the first time which is even more important.

Brandon, my service advisor, always does a great job for me. Service is as scheduled and the highest quality.

Hi, my name is Shea, and I appreciate the services provided at El cajon Ford for my 06 F350 6.0. The service rep Brandon S. And diesel mechanic Kevin C. provided the necessary information and professional services to make repairs and maintenance on my truck.The service was seamless; from dropping off vehicle, to receiving timely updates and picking up the vehicle once it was finished. Ive used this service center for many years and multiple Ford vehicles and always have appreciated the efforts given by the service reps and mechanics.

Brandon Snyder my service rep. always been very helpful when ever my car needs service. Very polite and courteous. My car is a 2014 Ford Fiesta. I take my car to El Cajon Ford in California

Went to El Cajon Ford as they had the right car at the right price for my family. We couldnt be happier. The excellent customer service and painless transaction was memorable. Art, Bobby, Sherri are fun to work with and the whole team are top notch. Thank you for making my car buying experience so wonderful, we are so pleased with our new car.

Lisa and Matt were so friendly, helpful and knowledgeable! We were buying my son his first vehicle, a Ford Ranger. These two awesome sales people made the process so easy with their answers to every question we had about the vehicle and the process! Thank you El Cajon Ford!

They take care of me at El Cajon Ford! Great service from Brian White! Thank you! I’d rather go to the dealer when things need to be fixed so that I make sure it’s done right.

My service writer was awesome, she did a great job. Very informative and kept me up-to-date on everything. Shout out!

I told them I had a maintenance package and they said they didn’t see one on my account which was odd my car is brand new. After I paid I ended up finding my agreement in the glove box and when I went back in to show them they said oh I had to show them the paperwork for them to honor it and I have to call and ask the third party company the maintenance package was purchased through to he reimbursed. I asked if a note could be placed on my account to reflect this and they said no I had to make sure I showed this paperwork every time. I was hoping to just be reimbursed right there but was not.

Carlos was awesome. He communicated with me regarding the status of my car being worked on and really helped to make a challenging situation as smooth as possible.

We brought our Ford Fusion in to David to replace the glass coat on a right panel that had some vandelusm body work done. Not only did they make it convenient, kind, professional, AND provide a loaner vehicle.....they redid the whole car and gave it back clean and QUICK in a few hours!! And no charge!! Come on...that was FANTASTIC SERVICE!!! We always get treated so amazing at El Cajon Ford. We have closer Ford Dealerships to our home - but we continue to go the extra distance because you just cant beat service like this! Theres just no comparison - and we are truly grateful!! Thank you El Cajon Ford!!

I want to thank the combined effort of Dave the service manager, Adam the technician,and Bobby the service representative for the fast diagnostic,repair and attention they gave me for my 2011 Ford F-150.

Great, professional, courteous, and attentive service. I’m a repeat customer at El Cajon Ford. This is my fourth vehicle I’ve purchased there. We trust them and they take care of us. So much so that the last two vehicles we purchased, we came back to San Diego from Arizona to get. Ron Rattigan is a stand up guy, and our sales consultant Matt Folger had everything ready to go for me when I got there. I was in and out of the dealership in an hour! Sherry in Finance is great and wastes no time getting you through the process. All around good experience. I’ll be back😉

The quick lane wasnt very quick. It took nearly 45 minutes to get our car out of car wash. Kelsey kept checking on it and was told almost ready. She did all she could. Dont know what/where the hang up was.