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Verizon Authorized Retailer - TCC
371 Centre Ave, Abington, MA 02351, United States
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Verizon Authorized Retailer - TCC
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Le
Review №1

Couldn’t say enough good things about the customer service techs there. They will literally help you through set up, erasing old devices, implementing Hulu (and other service) etc, promotions….you name it.I’m grateful for all of their patience, knowledge and kindness they’ve showed me. Unlike some places, they are not the kind of techs that make you feel incompetent. They take the time to show you what you need to know.Lastly, their multi-tasking skills are bar none. I’ve seen the techs help multiple people at once with patience and common courtesy.Thanks Craig. Kudos.

Ar
Review №2

Ryan and Khani were so easy to work with today. They helped me activate my new replacement phone and transferred all my data with ease. Thats why I always come to this store first, these guys are just the best.

Ma
Review №3

Ryan was very busy today and in the store by himself but we were impressed by his poise, customer service acumen and willingness to be straightforward, honest and helpful. It’s not an easy job and Verizon is very lucky to have people like him putting themselves into their work fully.

Da
Review №4

If you come into this store, ask for Ryan. Smart, honest and easy to work with. He got me all set up with a new phone and made the process much easier than its ever been in the past. 10/10

Da
Review №5

I popped into Verizon in Abington to see if I could get some help having my screen protector replaced. Ryan was amazing. He gladly helped me and did a fantastic job. Those things are so hard to get on correctly but he did it with ease. Thanks so much for the friendly conversation and help! I’ll definitely go back when it’s time to upgrade my phone. Great asset to the Verizon team!

Ri
Review №6

Ryan Reape at the Abington Verizon store was amazing.Excellent attitude and extremely helpful.Saved me a bunch of money and made the entire process as seamless and convenient as humanly possible.Id been putting off getting a new phone dreading the switch over but he took care of everything for me.Ten thumbs up. 👍👍👍👍👍👍👍👍👍👍

De
Review №7

Craig was very helpful. He did a lot more then needed to help us.

Al
Review №8

Ryan R. is hands-down one of the most enthusiastic and helpful people I have worked with while buying a new phone. The entire process was really overwhelming, but he made me feel so at ease. He was incredibly knowledgeable on all of the available phones and had the answer to every one of my questions. He took the time to insure that I was comfortable with my phone and showed me how some of the cool features that it had.In short, he made my experience a really positive one.

Ba
Review №9

Ryan was awesome! Got us great deals and was very polite throughout the process! Hugh recommended seeking him out!

Jo
Review №10

Local retail store. Good guys there. Very helpful. Busy there sometimes. Only 2 guysstretchgfw

Pa
Review №11

Excellent customer service with Craig Burley. Extremely helpful, knowledgeable and patient. Would definitely recommend him - he is a great asset to Verizon.

Jo
Review №12

Walked in with a few issues Craig the manager took over and worked his magic very professional and helpful. If i have any issues in the future im sure he would not hesitate to help 100 percent.

Pe
Review №13

I came here after trying to get help @ 2 other Verizon stores without any efforts of employees to help . Someone in my community told me her son ALWAYS comes here in Abington . WOW!!! Walked in & immediately greeted & serviced well until I had all that I needed / wanted & suggested items that I did not even know I would fall in love with. The store was busy but SO WELL MANAGED!!! Even a fun experience for me to have someone service a customer with such ENTHUSIAM & great knowledge of all the products.... PR

El
Review №14

Bought two new phones this weekend...Ryan was incredibly helpful and knowledgeable. He helped with selections and switched me to a plan that works best for my family. Thank you!

Br
Review №15

Ryan was awesome. I came into this store trying to switch from metro pcs to Verizon and he made the transition nearly seamless.

Vi
Review №16

The reviews are all spot on. Ryan was awesome! So nice and helpful! I was in and out with all my data! Thanks Ryan!!

Ha
Review №17

My phone had problems unexpectedly and I needed an upgrade ASAP. Craig was absolutely fantastic! He was understanding and patient. Will be coming here for all phone related questions/issues from now on.

de
Review №18

Ryan and Khani are so nice and funny. They really helped me today.

le
Review №19

Ryan was amazing. Took care of our new phones and saved us money on an additional phone line. Thank you!

fr
Review №20

Great experience with Ryan, took care of us quick and easy. Thank you Ryan for a great service!

Wi
Review №21

Stopped by Abington Verizon. Craig helped me out so much. I am new to this phone & he was amazing on resolving my issues. Thank you so very much Craig.

Be
Review №22

Khani is fantastic Great job !

Da
Review №23

Craig was extremely helpful with setting up my new phone. He downloaded what I needed and assisted me in resetting my passcodes when needed. He was patient and answered all my questions. I enjoyed the easy and quick visit to allow me to use my new phone!!

Be
Review №24

We had an excellent, and I emphasize excellent, experience at this Verizon location. Craig was phenomenal. We made a pretty big purchase (4 phones, one iPad) and Craig helped us with everything: backing up the old phones, setting up the new ones, and so much more. He was so helpful, friendly, and kind. Will definitely be returning in the future!

BF
Review №25

I went to this store and was working with Ryan. He was fantastic. He went through all of my upgrade options and showed me which phone would suit my needs best, all while being personable, friendly and patient. He is one hell of a salesman to boot too. If anyone needs a cell phone, he is certainly the man to see!

El
Review №26

Craig was very helpful as usual.

Ma
Review №27

Craig Burley did an amazing job helping us today. We have a large family plan, with different phones and data requirement. He simply new everything, didn’t try to push us into buying anything, and even created a customized side by side comparison of our current and possible future plans. Definitely ask for him.

Mo
Review №28

Ryan was wonderful to work with! I had millions of questions and he had an answer for everything and really took the stress out of my night! Had a great experience here in Abington and will solely make this my choice in Verizon stores going forward.

Su
Review №29

Ryan was outstanding in his technical skill fullness and his customer service was impeccable. We wish all Verizon people were like Ryan! A++

se
Review №30

Excellent service from Ryan. My old store wouldnt go over things on the phone with me so I could come it to a done and setup phone purchase. Ryan made it easy quick and fun. He even came in early so he could get my phone setup before I had to go to work. As a salesman, I rate his service 10/10. Will be shopping here from now on.

Sy
Review №31

Upgraded my Samsung with Ryan, he is the best! He went to Taunton for me to grab the new Galaxy. Definitely recommend him for excellent customer service!

Ca
Review №32

Ryan was so nice & helpful! I ALMOST had to get a new phone but Ryan trouble shooted until he rectified the phone problem. Not only knowledgeable but polite & kind.

Ar
Review №33

Ryan was most helpful to me today, I got excellent service from him.

Le
Review №34

Ryan was super helpful. I came in with a simple tech issue and he went above and beyond to make me feel welcomed, answer any questions and make me feel comfortable with my purchase.

Di
Review №35

Excellent service.Craig and khani were both very helpful andReceived two new phones with no problems.Any questions were quickly answered and resolved.Left very happy. Would recommend this location for all Verizon needs.Thanks Craig.

Da
Review №36

Craig & Ryan were very helpful and very professional

Ro
Review №37

My first time in this store and the manager went way above and beyond! He spent 2 hours getting my new insurance replacement phone activated when he didnt have to. The phone would not activate, but he stuck with it and got it activated. Great job and service from Craig!

La
Review №38

Always great service and the most helpful staff. Called with a simple enough issue and Craig went out of his way to help when most people would have just brushed me off. He recommended I come in so he could look at the phone,. In store it was a simple fix and no crazy amount of money needed to be spent.

Ry
Review №39

Craig and Ryan R. were amazing and helped my set up my phone in an efficient manner. Absolutely a lifelong customer of Verizon and hope to see them all soon.

De
Review №40

I recently went to the Abington Verizon store, Craig waited on me, he was great, very, very helpful, made the whole process of buying 2 new phones painless, the whole process was incredibly smooth and quick !! I have been to other Verizon stores which have taken more than dbl the time that Craig did !!! He was very patient in showing me everything and explaining things to me !!! It’s definitely the place to go, a hidden gem in my book!!

Sa
Review №41

My experience at the Rockland Verizon Store, 361 Centre St went smoothly .Craig Burley was amazing, he had patience with me and my husband as he assisted us in purchasing a new phone. We are elderly and can not always understand the language of smart phones. He answered all our questions and advised us on appropriate phone for us. We were thankful for his professional knowledge and caring attitude. We will return to this location to purchase new phones and accessories in the future. Craig is a valuable employee.Sally Nisby

Pe
Review №42

Craigs customer service is a 100% awesome! They are always so patient and willing to help no matter what at this location. Much better than Hanover. I drive out of my way to come to this store!

La
Review №43

Ryan and Craig were so professional, knowledgable, patient and kind. Top notch customer service! Not only did they work together but stayed after hours until my new phone was turned on and synced. I would highly recommend going to Verizon TCC in Abington, MA. 5 stars. Thank You Ryan and Craig its people like you that make ones experience the best!

jo
Review №44

Just left Verizon wireless store in Abington and I couldn’t be happier! I have to say,the manager Craig burley, went above and beyond helping me switch over to Verizon ! He was patient,curtious and very knowledgeable about his job! He really went the extra mile to help me and because of that,I will be a Verizon customer for life! Thank you Craig Burley!

Fe
Review №45

Thanks Craig for your patience and your constant attention with my phone service and setup. As well as myself..I would highly recommend you and your store every one in the Abington, Rockland and surrounding areas.. Youre the Best!Again Thank You!!

Jo
Review №46

Shout out to Ryan at Abington Verizon. So helpful with my getting my daughter’s phone set up!!! Highly recommend stopping in and getting help from him!

Ja
Review №47

Great service from Ryan at TCC in Abington today. Always service with a smile!

Da
Review №48

Awesome service from Ryan at this location

De
Review №49

Thank you for the wonderful service I received from either Ryan or Brian I can’t remember his name in the Abington store. He went above and beyond to help me fix my phone. He saved my life!!

Ta
Review №50

I was in the Abington Verizon today, I was waited on by a gentleman named Ryan Reape. Ryan was so kind and patient. I have had Verizon for years and this was the best interaction I’ve ever had. As long as Ryan is working at Verizon Abington, I will be a customer.Thank you Ryan for your great sense of humor. It made our shopping experience amazing!

Ja
Review №51

Craig was great! His multitasking skills were great with many customers in the store and he solved an issue with my phone that no one else could. Not even the best Verizon experts.

Pa
Review №52

Everything was clean and beautiful. Craig provided exceptional service and fixed my phone so I wouldnt have to buy a new one! Air conditioning was also nice and refreshing.

An
Review №53

Tonight I was at a loss. My boyfriend asked me to setup his new work phone. Well there were complications . I called and spoke with Ryan we were unable to fix the problem over the phone . I ran down to the store and he was more than patient and knowledgeable to help me. I was worried because this is a work phone and my boyfriend must have an available phone. I am beyond words at how professional he was with his words and how he explained himself to me. Thank you Ryan I would have been lost without your help.

Le
Review №54

It is always refreshing going to the Verizon store in Abington. Craig has a wealth of knowledge regarding Tech issues related to phones... Every time I go to this site, my issues are always resolved!! Thanks, Craig!

Ho
Review №55

I can not say enough about the service. Craig is so knowledgeable, helpful and patient. If I could give him 10 stars I wouldI went this week to the Abington store and Khani helped me. He is very knowledgeable He was very patient and fixed my phone problems quickly5 stars for sure great customer service !

Da
Review №56

Craig was a great help getting all the stuff from my very old phone to my new phone. Great for someone who isnt tech savvy

Li
Review №57

Craig was an exceptional help with setting up my replacement phone today. Appreciate the mannerisms this employee has. Made my transfer a complete success...thank you

tr
Review №58

Craig was super helpful! Always great products and service at this location!

De
Review №59

Every other time we visit here - Jeremy or Carl have been outstanding in answering questions, helping us regarding the bill or questions with using our devices. Today we got the District Manager Craig, and he took great care of us as well. This is what great customer service should be like, friendly, knowledgeable and welcoming. We got some great deals as well. Thank you!!

Ji
Review №60

As soon as I walked in the store I was happily greeted by Carl T. He was extremely knowledgeable with all the information regarding which phone would be best for me to buy. When I came back a few days later to pick up my new phone, he thoroughly went through detail by detail of everything I needed to know about my phone, including any new buttons or features, so I wouldn’t be confused later. Hands down the best service I have ever received. Thanks Carl T.

Ke
Review №61

Ryan was quite helpful and very patient as we went through all of the upgrade options.

Ki
Review №62

The employee Khani helped my mother purchase a iPhone we can as treated with respect and shown good service

Mi
Review №63

Craig was great. He tried everything to get my sons phone to work again but it was old and time for a new one! He helped out with the new setup and the best part besides the great service was I saved money! Always a plus in my book. Thanks Craig.

Ch
Review №64

I came in distraught because I erased my phone accidentally. Craig was very helpful and was able to recover all my info. Highly recommend!

Ka
Review №65

Although great service and respectful staff, they had me wait 35min just to purchase a charger. Definitely understaffed this day but I think trying to prioritize the faster services would be helpful rather than stressin up two phones and having others wait 😞😣. I should have went to CVS

Co
Review №66

As always Craig provided great customer service with outstanding expertise and was a pleasure to deal with.

Ga
Review №67

Great experiance. Craig is a wizard and so hospitable. Very Customer oriented. Will recommend highly.

Pa
Review №68

Craig and Khani are very helpful, very professional, compassionate, and knowledgeable !! The store is very clean and welcoming while practicing covid 19 safety guidelines. They offered advice on what was best for me, not what was best for them when it came to products and services!

Do
Review №69

Everytime I come Craig and the reps take the time to fix everything and show me what I need. I am always very satisfied with the help!

ma
Review №70

Craig was very patient in recovering my contacts and photos. The whole team was helpful and understanding.

Ki
Review №71

I would like to compliment the manager Craig for his wonderful service he supplied to me and my brother. I have been to this store a couple of times and Craig has always helped me with patience beyond belief. Each time I come in it’s always a complicated situation and he handles it with the utmost professionalism!

De
Review №72

Craig was incredibly helpful with my problem. He fixed the problem and explained many things to me. He was extremely patient with me and it was greatly appreciated

As
Review №73

I came into the Verizon store in Abington, MA requesting to have my cell phone restored. I worked with Craig Burley who was both pleasant and knowledgeable. Craig worked quickly and efficiently to resolve my issue. I appreciate all his help and will nor hesitate to come back in the future.

Da
Review №74

Craig is a very nice guy to deal with! He always helps me with any issue I have! Awesome service and I wouldnt go anywhere else!

Er
Review №75

I would like to thank Craig for his excellent service and helping switch my phone! It was very complex and he went above and beyond to assist me. He should be the employee of the year!

Bo
Review №76

My experiences at this Abington location with Khani, Carl, and the manager were great.I had an old phone, bought a Google Pixel 3A, and was completely overwhelmed. They walked me through setting up the phone, being an older lady I was completely at ease when I left the store. I would highly recommend this store . Thank you for being experienced, helpful and kind.

Ke
Review №77

We come in frequently and never have an issue - Craig always gives his full attention to his customers in addition to being helpful and provides amazing customer care!

Li
Review №78

Craig at Verizon in Abington is a gifted professional. He knew his products and set me up for what I needed.This was a very comforting experience going from a Samsung 7 to the 10.He checked my Internet usage and his recommendations were spot on.Carl was also at the counter with Craig, both guys were respectful and friendly.An extremely positive experience, thank you!

Jo
Review №79

Excellent store and staff. Bought a new phone for myself and Craig the manager explained what my best options were. Whenever we have been in the store the Craig and his staff go above and beyond.

Vi
Review №80

Abington store is the best! Craig and crew always go above and beyond fixing my phone issues. if I was a millionaire, I would give money to this store!

Ch
Review №81

Craig was awesome. Has tons of patience and super nice. Saved us a bunch of money as added bonus. He deserves a raise, he was that good

De
Review №82

Craig was very professional and very knowledgeable on the phone fixes!

Ta
Review №83

Craig was extremely helpful and easy to work with.

Je
Review №84

Jeremy is a terrible worker who has a “know-it-all” Attitude as if he is better than you and hes a complete rock. Craig is an inexperienced DM who will sell you products without completing explaining everything which is very sad for somebody in a high-end position.DO NOT come to this store, its not even owned by Corporate Verizon, they are all just salesmen looking for commission and nothing more.TRUST me save your time and efforts these guys will try to push products onto you in which you never need or want. Just head over to the Hanover store will be worth it.

Bo
Review №85

CARL TOMOLILLA and CRAIG BURLEY at the ABINGTON VERIZON store were absolutely FANTASTIC in helping me buy a new Samsung S20 Ultra 5G phone and setting it up. I give them both a 10 Plus each in working with me and getting the glitches out. THANK YOU BOTH AGAIN. BRAVO!!!

St
Review №86

We went to the Abington Verizon store, this morning and Craig Burley the district manager was so helpful, we switched yesterday to Verizon cell phone and we had some trouble switching the phone info to the new phone and we went into this branch this morning and he was so helpful and took care of all our needs even though we didnt go to this store yesterday to purchase the phones, if we need help this will be the store we will go to I did not know we had a verizon store in AbingtonMary Woodford and Steve DeFrancesco of Abington Ma

St
Review №87

Craig was very helpful and personable! Great help every time I come in!

li
Review №88

My husband & I really like the guys at the Abington store!They are always very nice and more than willing to help!I am sooooooo NOT technically inclined!They always explain everything so nicely!We totally recommend them!!!

Ja
Review №89

Craig is friendly, funny, and helpful. 5 stars aren’t enough.

Ka
Review №90

I walked in with a phone problem .there were other people being taken care off and I thought Id have a long wait . A young man Craig asked if he could help. I told. Him my problem and he helped while helping others He was pleasant and very helpful problem solved Im very happy with the service 👍 😊

Ka
Review №91

Craig was excellent! He was so helpful. Always go to the Abington location!

Ro
Review №92

Very knowledgeable sweet and wonderful. Matt and Craig were both very helpful but especially Matt. Q

Fr
Review №93

I would sincerely like to thank Khani from the bottom of my heart. Im an Owner/Operator Trucker and my phone is my life. I depend on it to keep me trucking. Something had happened to it and it was unusable. I was in a panic. I made it to Abington Verizon at closing time in a total panic. He let me in and fixed it within minutes. . I was amazed at his talent and knowledge and mostly....his friendship . Thanks soo much.

Hi
Review №94

Great Customer service experience with Khani.

Ka
Review №95

Best customer service at this store. Craig was wonderful to deal with!! Thank you for all your help.

Fl
Review №96

Craig Burley is a knowledgeable and experienced manager who genuinely cares about his customers, and he has a great team behind him. Highly recommend!

Jo
Review №97

We had a great experience with Craig Burley . Excellent service . Highly recommend him .

Ja
Review №98

Very good service i would come back always Craig was very helpful

Ch
Review №99

We arrived at 11 am on a Sunday. There was one sloppy employee working with another couple of people. No name tag. We sat for 30 minutes waiting to be helped and that was the only employee. None of the phones have prices listed. That seems shady. Lastly, my toddler had to use the bathroom. When I asked if she could use their bathroom the employee mumbled something about a security camera getting tripped if anyone other than him used the bathroom. Ok guy, we were going to patiently wait for over 30 minutes to try to buy $2k worth of phones and sign up for a family plan, but youre more concerned about a mission impossible style bathroom camera. Over to the well staffed store in Hanover instead.

El
Review №100

Craig..great job..quick fix

Information
18 Photos
100 Comments
4.4 Rating
  • Address:371 Centre Ave, Abington, MA 02351, United States
  • Site:https://locations.tccrocks.com/ma/abington/371-centre-ave.html?y_source=1_MzIzMTg3MC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 781-261-9747
Categories
  • Cell phone store
  • Electronics store
  • Internet service provider
  • Telecommunications service provider
  • Telephone company
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:10AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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