Great service with extremely knowledgeable staff that go above and beyond to accommodate their customers. 5 star service here ask for Dan or Andrew and youll be in great hands. Overall a great group of guys guys with fantastic products.

Went their for refrigerator water line. This guy was knowledgeable, helpful, friendly. Great service.

Ive always had a good experience here. Counter is always helpful

In and out 30 minutos...exelent job José....thanks

If it werent for Gabriella Galati, I probably wouldnt be leaving this review!!! OUTSTANDING employee is an understatement.... I had a few problems with my order and after my own futile attempts, and much wasted time, I felt like I was out of luck so to speak, until she answered the phone!!! After explaining my problems, she stopped what she was doing, helped me out right then and there.....solved my problems within minutes!!!She was patient, pleasant and very considerate, as if we had been working on a purchase together for a while. As a consumer, when you buy something, no matter where, if there is a problem or you need help, thats when you decide where and with whom you will shop with in the future.....knowing youre in good hands. Its how youre treated that sticks with you, you can buy appliances, etc. almost anywhere, but its customer service that sets it apart and she truly deserves an award. Thank you, thank you, thank you.

I have spent the last 4 months replacing my whirlpool tub and faucets. All items were purchased from Ferguson. During the original order process and follow up needs I worked with Jeff Ashford (sales person). Jeff was very knowledgeable and responsive to all of my original and follow up needs. I mistakenly hired an incompetent plumber who abandoned the job before it was finished, had it not been for Jeff I think I would have gone crazy. He was absolutely awesome in helping me get needed parts. Please thank him and provide some recognition for a job well done.

Great place ..friendly people

Terrible customer service, we are better of shopping at big box stores than coming to Ferguson to be treated like dirt.

They got what you need

Helpful people. Clean. Everything a plumber could want.

I would give Ferguson Zero stars if it was an option! Yesterday a part on my water heater went out. After several phone calls to various companies, Ferguson assured me that they had the part I needed. Although Ferguson was an hour away from me, I needed hot water. I could have ordered it online in the morning for a guaranteed delv of Monday but since they had it in stock I decided to make the 2hr commitment to get my part! Once I arrived, I was quickly told by service he didnt think they had the part! He left me sitting there for just short of an hour looking for this part. Low and behold, no PART!!! When I asked how this could happen he said the call in service center operates on a different system and they saw 10 parts in stock. His system said 10 parts were in stock but in a location that doesnt exist in his building so he knew immediately before physically looking for it that it likely was NOT there! If the call center had this visibility, I would have known up front or had someone look for it before making a 2 HR commitment out of my day to go down there! Needless to say I was very upset by this since I left work early (midday), spent money for gas, and burned 3 hrs out of my day only to leave without my part and then to be left to order it online later in the day which I could have done to begin with! Before I left I gave them the opportunity to make it right for the customer. I asked him if he could ship it to me from the mfg which he said he could. He asked if I wanted it sent next day and I said, Sure, but Im not paying the freight to have this sent to me, correct? He blank faced looked at me and said yes, you have to pay the freight even if its sent ground you will be charged the freight I was astonished by this matter of fact response. There was never an apology nor any level of customer service or satisfaction granted to me. I was professional, calm cool and collective even though he knew I was upset by their mistake and what it cost me in time and gas. He showed no remorse or offered any way to make it right! That is what is appalling that in this time of fierce competition, a company can still operate like this! I am writing about my experience in the hopes that other readers know about their horrible operating systems and the mistakes it is making for all of their customers each and everyday! Its shameful a business can operate with two separate systems which doesnt offer up integrity of the data which they need to give customers accurate information over the phone before wasting peoples time due to their inefficiencies and inaccuracies! Shameful just shameful!

Shipping.

Its really the focus on total customer satisfaction that sets the Ferguson Addison branch apart from other supply houses.On a recent trip to the Ferguson Addison branch I was given a fitting with a small crack in it, I cant exactly be upset at them since I missed it to. Anyways, I felt it uncouth to install the fitting even though it wouldnt have affected the functionality at all so, back to Ferguson I went. I was able to exchange the product in an expedient manner and get back to business. Well done Ferguson, well done!

All the guys at the counter and inside sales are extremely friendly and knowledgeable. The 24hr water heater delivery service is outstanding at this location in comparison to others that we’ve used and always on time!!! Rick and his team exceed our expectations when removing the old water heaters and placing the new one. They deserve a raise for the caliber or work they do.

Came in to pick up a load of pipe, for a jobsite in South Carolina. Got me loaded quick. Jose preformed awesomely. Load centered well. And didnt beat up the side of my conestoga. 👍

Great customer service

The slowest Suplly house ever, you call place order on will call at 9am should be ready in 30 min but no 12:30 pm they are looking for what you order, That is the last place for me to place any order from now on.

Ordered laundry sink (strange but were out of stock) wall mounted, 2 days later (when I should pick it up) they don’t know where is it. After 15 min. everyone acts like are busy, no one feels sorry... mouths full of water saying nothing and I feel like missed opportunity to tell them f...u. Costumer service- priceless.

Great guys! Amazing service! Everything I need is always in stock. I dont even bother going anywhere else.

Fantastic to deal with !

The place always has everything i need, staff is knowledgeable and friendly. Highly recommend them

Hands down, Always the best parts guys and customer service. Its what makes them stand apart from the majority of supply houses.

I can say about that place if you need it they have it

This place is the best for plumbing fitting highly recommend it ..Dan, Lous and Drummond are the best ..

Ordered a mop sink, furgusen gave me an order number, drove 1 1/2 hours to pick it up hear. Then they told me they dont have it, they sold it to someone else.Dont buy from this place, un- professional!

One of my favorite places to pick up professional grade materials to install in residential, commercial, or industrial applications. A wide selection of items on hand and quadruple the list for location delivery next day. As a loyal customer,and shopping over a decade, I can assure you the Drummond, Dan, Wydel, or. Louis will expedite your order at will call, Andrew, Jerry, and Chris will kill at finding your part, John will destroy at outside sales, and Rick will move that commercial WH like a rockstar. Ferguson makes my job easier!

Great service and selection on material.

Great customer service and very knowledgeable!

Got unloaded pretty fast, great stuff

Friendly 3

They never have the common parts needed in stock.Update: Customer service at the counter is terrible. Id rather shop at a big box store after the way I was treated.

They were very helpful Went there got the part that I needed they even had it shipped to my house

I don’t understand. They have nothing in stock and the parts that they ordered take forever to come in. Terrible delivery system, customer service and sales reps. I will never use Ferguson for any of my facilities moving forward. This company is a joke

Experts behind the counter to help you with every question that you need.

Sacked. Took too long to get my stuff.

All things plumbing, HVAC, or tubing

A.+

Ok

👍😊