I come here for print work and to ship packages. They definitely arent punctual. Supposed to open at 8am but its more like island time. Whenever the hell they feel like it. 🤷🏼‍♂️

Wow, just wow. I dropped off a package and I made sure they could accept it before I left. I then get a phone call couple hours later telling me they cannot accept the package and I must pick it up immediately. I called the next day to make sure they really could not ship it and they informed me they could not so I need to come pick it up. I told them I would pick it up in 20 minutes, and when I got there...THEY SAID THEY SHIPPED IT OUT. No phone call informing me that I do not need to drive all the way over there in the middle of my work day. UNPROFESSIONAL.

I visited this location on the afternoon of March 9, 2021 and the gentleman that was working was so helpful. He got my printing done quickly and efficiently. The location was clean with COVID precautions in place. Great customer service!

Great customer service! Super efficient.

Amazing service and staff at this location! I had issues with a return label that a vendor had sent and they were able to solve the issue for me. A special thanks to Faaz and Alex for heling me out!

Terrible. The worse fedex office I have ever gone too. The female cashier just acted like she didnt know how to do simple employee functions. She even fraudulently charge me for services I didnt need or request. Continuously having me swipe my bank card and manually putting my info in both register. All while the store manager was present. Hope this location enjoys being reported.. .

I want to put zero.

Apparently this location does not make people wear mask, so I would avoid this location like the plague.

Good service.. 👏🏻🙌🏻

Awesome, patient people working here... Got some good prints too!

Went in today to print files for work and resume. The associate who helped me was absolutely amazing. I didn’t catch her name but the best Service I have had from fed ex! Will go back

Such terrible customer service at ths Addison Location... Wasnt greeted when I walked in and after waiting for some time to be acknowledged I asked if I could have help with sending a fax and was told Im required to do it on my own, I always go to the Park and Preston location and theyve been always kind enough to offer assistance but not at this location... They werent even busy with other customers that they couldnt give me any assistance... I wont be back there again or recommended anyone to go there...

Very, very helpful! And the price was right - better than right! Ive been going to this location on Belt Line Road in Addison for years and years and have never been disappointed!

Walked in to ship some Christmas items Nique and alam were extremely helpful in assisting me with my package I received great customer service and a awesome coupon for my next visit I’ll definitely be returning to ship more items great location!

I wasnt aware you could actually print on single ply toilet paper, but theyve figured out a way! I needed a presentation printed, so I ran into this location to print three copies. The price per color page is $0.65 - which is doubled on a duplex page. $1.30 is already a hefty premium on a single print, but all three copies of the presentation were unusable due to the fact that they use the lightest, cheapest copy stock available. You could barely make out the graphics of each side because the back was distinctly visible.Didnt have time to wait around for 30 mins before the staff decides to acknowledge you.Expensive, shoddy quality and bad customer service. You might as well buy your own color printer and binding machine on Amazon. It doesnt take many $20 presentations to pay for itself and you wont get the migraine from having to deal with FedEx Kinkos.

Unfortunately I made a bad decision and stopped at this location today because it was on my way home. This location does not provide great customer service.Not very helpful negative attitude asked for supplies to ship. seemed as if it was a burden burden. Decided to go to the location closest to my home employees at the Plano location are very helpful and provide great customer service.

Went in to this location had a simple print job, but wanted to ask about the print stock they had.... 3 staff behind the counter, one was helping another customer. None which acknowledged me or greeted me. stood there waiting for 3-5 min before i just used the self service printer and left. Accomplished what i wanted but was not impressed.

Rudest staff ever. It’s worth it to travel farther and use a different fedex if needed. Or just use OfficeMax for printing needs. They always go above and beyond every time I have used them.Fedex you should really learn how to hire genuine, hospitable employees

This location has some of the most rude employees. A lady by the name of antonique was helping me. I had asked for an envelope that has been behind the counter over a literal 100 times of dropping stuff off. It was too much for her to handle getting me one and as i walked to get one from the floor she said, Jesus christ. As if getting paid to do her job was too much of a burden. I wont be coming back to this location.

Dozier was truly amazing. He went above and beyond to help me at the last minute with a family project!

I love the Staff here, there the greatest best FedEx team. I know.. Always very pleasant and take care all my office needs.

Very poor customer service. Rented premium workstation to download multiple files and create a CD. After downloading files noticed CD drive didnt work. I mentioned the issue to the store associated. Yes, CD does not work. Just use another workstation, he said. I didnt have time to copy or download files and asked for a refund. Chelle was working at the counter, she refused a refund on the grounds that I printed 10 pictures. Her answer to my concern about not working CD drive, you should have tested the CD drive before using the workstation. No manager was available to escalate the issue. Chelle said I could escalate the issue to corporate; she didnt care though.

When I walked in no one spoke to me for about 5 minutes while I stood at the counter, though at least two employees made eye contact with me. When someone was able to help me they informed me that business cards are exceptionally over priced here. I will not be back unless I need to ship something. Very disappointed.

Dameon was very helpful and made sure my packages were boxed properly and triple checked the address to make sure it didnt get sent to the wrong location.

So two weeks ago this giant ass package was delivered to my apartment which wasnt for me or anyone who lives here. I called and they said someone would get back to me and schedule a time to pickup. Ok great. A week goes by no one called me. So I call again explain the situation and say So I need someone to pickup this package you guys delivered that wasnt mine. They schedule a time for it to be picked up with a conformation number saying it would get picked up today. Get home and wow its still there. Now Im pissed. I call for the third time and the girl who answered obviously didnt want to be helpful because and I quote she doesnt deal with pickup schedules then I get transferred to customer service. Where they said someone could pick the package up tomorrow. Yeah ok. So pretty much this package is still here. Fed Ex doesnt seem to care enough to fix a mistake they made. So yeah Im upset with this location

Poor customer service. Always seem to watch people struggling to carry boxes in while standing behind the counter. I had planned on buying moving supplies from here, but I will go elsewhere now.

Kim assisted me over the phone and really did all she could to answer my questions. 10/10

Great store in a great location with awesome and knowledgeable managers. Well trained staff...Keep up the great work!

Got nothing accomplished, spent 30 minutes trying to print something. Unprofessional staff, ill trained. did not know what they were doing, lolly gagging all while the computer is charging my card. I wont be returning to this location.

What a bad service offer here this people

Woke up early to get something printed and the system was locked out and didnt have my debit card just bad business fedex like wth

Its Saturday in the morning, I am not fully awake, I stopped to send a package to Brasil, but the fedex attendant, was not able to tell me if what I was sending was allowed or prohibited thefore he kept saying I am sorry but I dont know, I dont know, I dont know.So young and so stupid.I had to drive to another fedex location later that day to send the same package.

I had an awful experience. The individual that helped me was extremely rude. This employee could have cared less to try and help me out. It was just an overall unpleasant experience. I will make sure to never use this specific location again.

Very friendly, fast service - lots of quality paper choices for resumes, and they carry thank you notes and other interview necessities.

No problems with self-service printing on a weekend.

Ely was no help at all, rude and hung up on me. Ill stick with UPS.

Average speed, but the staff was quite helpful.

Store was an hour late opening. Also the new “self-service” printing is complete trash.

Good service.

I got here 10 minutes ago, I’m still here but the person who works here doesn’t want to take my request because he says it’s already late and he is going to close the store. I got here with enough time. It was just a couple of copies in color, that it’s.

Awful service. We can do it but not your way.

Stop here on your way to work to ship a package. Much less hassle than dealing with other shipping services!

Internet/wifi down ill go to staples..

My phone was stolen from this location.

The service was horrible

Not busy good deal!!

This place is alright.

Understaffed!!!

Very fast service!!!

Customer service needs improvement

Bad service

Walked in end moment tonight and Carina was a wonderful help! We will be coming here for our work printing needs from now on.

Excellency ... muak💋 .. cool without battling anything and they quickly solved my problem ...