The service was good, there were some delivery issues with fitting my furniture into my apartment but they worked with me and are continuing to work with me to get another set, which I appreciate.

The store manager he is very good guy he always helps me with my furniture and always we got the good price and good stuff 👍😀

Very helpful and pleasant. Exceptional customer service and my delivery was fast and right on time

Great prices! Great Staff! Ask for Sam he will take care of all your needs!

Great customer good product and great price highly recommend 👍 thank you sami.

Good customer service mr. Sami take care of us fast delivery highly recommended this storeThank you Sami keep it up

Really nice customer service.they feel you & they are very understanding people SAMI & MOHAMMED. KEEP IT LIKE THAT guys. Thank you for your service with me.

We had a Wonderful customer service from Sam in the Langly Park store,

My Husband and I ordered Living Room Furniture 5 months ago which supposed to be delivered within 3 months maximum. However, after calling them to check the status for so many times, they finally said that the manufacturer of the furniture is closed. Then we ordered other Living room sets again by trusting the manager who said that this time, the furniture is in stock so he was 100% sure the product will be send within 10 days. However, we called them to check again, yet they did not replied. Then on the other day, the manager called and said that the furniture set we ordered is not in their stock anymore and said come and take your money back. The manager didnt even apologize for what they have done. This is very disappointing after waiting 5 months. If there were less than zero star, I would have given them.

If there were less than zero star, I would have given them.

Overstock really take care of me with my sofa.Highly recommend this store they have good customer service and good prices in this shop. I really appreciated 🤗

Awesome experience!. They are very welcoming & went above & beyond to help me to get the furniture i choose. They are very polite make sure im taken care of during my visit... Sami & ted are great people who make your experience heavenly... I recommend this sales man to anyone who went this place. Thanks overstock we will be back again ❤️

Sami very very good customer service manager

My experience at Overstock Langley store has been absolutely wonderful. From the first time I’ve been here to now, the expectations I have were always exceeded with exceptional customer care from all the associates in the store. This is definitely a go to for your furniture needs.

Bad experience ever all 5 stars they wrote it for the clients to make them look good. I don’t recommend someone to go there. They will ask you to them your phone and write review. 👎👎👎👎

I came in a few years ago.I bought a couch its still in great condition! Customer service was awesome and the delivery speed highly acceptional!!! I loved it so much i bought a bed room set today and the results was exactly the same years later!!! I highly recommend tgis furniture store!!! Great customer service! Great Delivery speed! Best of all Great prices thank you overstock furniture!!!!

Great welcome treat me like a family member showed me all the options a d helped me to get approved right away a d Im so satisfied with the customer service I got today with brand new sofa I highly recommend it to anyone who need furnitureThank you so much 🙏😊

This is an amazing store! Great customer service, affordable prices, highly recommended!

Very friendly staffs, nice and reasonable prices. Will definitely recommend a friend

Simply perfect thank you overstock we got our furniture on time . Good customer service they deserve the 5 star.

I was welcomed warmly by the customers and the customers service was great with an amazing discount. I encourage everyone to buy at this store.

Best customer service they have really really good staff best price

Good customer service, I been here since 2012 they have good price and good quality future

Best price great customer service is the best they work with me during this pandemic thank you so much

Good customer service and reasonable prices I recommend everyone to come here and buy from them and you will get fast sipping and delivery..

So happy with my furniture customers service are great and the management are very friendly..

Very good for business I have received my things always on time

I just received my living room today it’s really nice I like it so much good customer service and very good discount price 😊

Good quality furniture and the Manager he’s very helpful and knowledgeable in furniture Quality and his multitasking.I highly recommend anyone to buy from them they have very good discount prices.

This is my first time here.The price is great .excellent customer service.I would recommend them to anyone.I give them five stars.

Service is great and prices and discounts are good as well, I got a set of sofas with recliners, 6 pieces plus 2 more additional pieces that my kids wanted for $ 1,600. 🙏🙏🙏

I highly recommend this store i got my furniture from them with agood price

Thank you and God bless all staff for your best support...!!!

Great experience with this storeWonderful team there.Highly recommend

Good custom service good quickly furniture.

Helped me get what I wanted. Great guy .

Good customer service. Really I appreciate !!!!

The customer service was great and the discount was great too.

Please DO NOT buy from this store!!! Customer service is great while they are trying to get your money!!! Once they have you latch into a contract they forget about the great customer service they provided when they first got you!!! And if the contract you enter its not as stated they do everything to force you into staying in it (even if youre not happy or satisfy). You can also break the contract and lose your money! Please do not believe their charismatic attentive service......THEY ARE A BUNCH OF RIP-OFFS!!! WITH LOW QUALITY FURNITURE.

Thknk you good customer service

Nice furniture but sneaky staff. Thread carefully, only buy at this store if you can pay in full, and do not be tricked into paying in installments. They use a credit company that’s even more deceptive than they are and sell your debt to them. They tried to make me pay taxes twice and they kept contradicting themselves. This is by far the worst experience I’ve had with any store so far. I won’t be going to this store ever again.

Great customer service and good products

My experience was diametrically opposite of many of the other reviewers. I went in, saw a piece of furniture on sale at a great price (a table with six chairs), and bought it the same day. The sales people said it would be delivered to my house and it was VERY important that I check that everything was delivered correctly. Given their name (Overstock Furniture), this made sense--the manufacturer was getting rid of overstock furniture and that means you have to check the furniture carefully. I should note, I also checked my invoice carefully, as well as the fine print.The actual delivery time was in the middle of a work day. Luckily, my girlfriend at the time could work from home and be there for the delivery. The delivery people brought the furniture, assembled it, and asked her to check everything over. She did. Everything was there. Everything looked (and still looks) good. The delivery people left. End of story.Overall, it was a fantastic experience for a fantastic price, which means five stars.

I dont usually write reviews but I am deciding to take the time to write this one in hopes that I can save someone from having to go through the horrible experience I just went though. I received THE WORST CUSTOMER SERVICE IMAGINABLE from the Overstock Furniture store in Langley Park. I ordered a bedroom set and was told delivery will be in two weeks, after two weeks to the day I decided to call because I had not heard anything (had to call a few times because they wouldn’t answer the phone). When I finally got a hold of someone, they were not sure and couldn’t give me an answer so they said they would call me back once they found out a status. I waited 3 more business days (5 days if you count the weekend) and didn’t hear anything so I called again. This time, after putting me on hold a few times they told me my bedroom set was on back order, which honestly, I could understand, at this point I only wished someone would have called to tell me this. We agreed that they would keep me updated on the status but they would never call me and at some point they started ignoring my calls because I called 4 times one day and the phone would either ring and ring or go straight to voicemail, however, on my last try I called from a different number seconds after calling from my cell (the number they had) and they picked up on the first ring. (Too much coincidence) On this call, they tried to convince me to simply get something else from the store and when I told the guy I didn’t like anything else in the store that at this point I had been waiting for a month and that I either wanted my furniture or my money back, his response was that I needed to talk to my husband, to have my husband call them because he was the one in charge. Keep in mind, I was the one that found the store, husband and I selected the furniture together, and paid for it with our joint account. At no point was my husband in charge so they were simply being sexist and trying to get me off the phone. The next time I talked to the store, I express my frustration and asked what they were going to do for my inconvenience, and Simon said that they would give me a rug to go with my bedroom set. Summary, I received my furniture after a month and 20 days of waiting, with no apology, no nothing. Even though all I want to do is forget about this experience, I went to pick the rug this weekend, and WAS LITERALLY SCREAMED AT AND KICKED OUT OF THE STORE because for the first time during this entire transaction I was tired of waiting. Simon (assistant store manager who screamed at me saying I did not need his name and refused to give me his last name) said that since I didn’t have the rug agreement in writing there was nothing he could do even though he was the assistant store manager. At this point, I do not want to be treated and disrespected like I was so I will not be returning in 3 weeks when the store manager who supposedly is also named Simon returns from vacation. I am also convinced Simon is a made up name they gave me anyway. The advice I wish someone would have given me, STAY AWAY FROM THIS PLACE! The men in this store are abusive, non-apologetic, horrible people to deal with.

On time and quality service!

They have good furniture BUT, they never have anything in stock which is kind of ironic given the fact that the store is called “ Overstock Furniture” anyways, the manager, and employee at the front desk are very rude. They make you feel lesser than them in a way. In addition, they have terrible record keeping skills. It’s best for you to take your business elsewhere.

Really good customer service

Good costumer service.

Great service and friendly atmosphere

STAY AWAY FROM THIS BUSINESS!!! My mom put a bedroom set on lay-away that they had been advertising. Towards the middle of her balance being paid off they tell her the bedroom set had been discontinued so she had to pick another set even if she didnt like any of them because it was their personal opinion that they had other beautiful bedroom sets to choose from! My mom had seen all of them and none of them were to her liking! So she asked them to give her money back! They agreed to give a refund minus a 30% for overstock fees.....OVERSTOCK FEES?!!! What overstock fees?!!!THEY DIDNT HAVE THE FURNITURE!!! They told her it was because she would be breaking her contract. But she wasnt!!! It was them who no longer had the furniture she had been making payments for!!!How unethical is it to try to push her into picking another set---even if none of them were to her liking!!! And refusing her a full refund after theyre the ones who cant delivered!!! It would be no problem if they had the set she had been paying for!!!As a last recourse, they are going to give her a floor sample set.... but never once offered a discount for being a floor sample!!! Additionally, not all the pieces are there so they had to make a special order to get the dresser and mirror. However, the mirror would be different because she had picked one with lights---and the one with the special ordered would come with no lights!!! Again, they are unable to delivered their part of the agreement!!!They never once tried to apologize for being unable to delivered the pieces they had promised to have after she paid them off.Whats worst besides the horrible customer service is that they continue to advertise the same set!!! If its been discontinued they shouldnt be mailing those sales papers because it will only lure other poor customers/victims that may come precisely for this same set and then they will do the same thing to them.PLEASE, PLEASE STAY AWAY FROM THIS BUSINESS!!! There is a lot more that I have not shared on how my mom has been treated but it would be a much longer story. The bottom line is....Its just been HORRIBLE!!!! Take your hard working money to another business that will care for you. Too bad I had to give them 1 star because they didnt deserved that either.

Prices in this furniture store are very reasonable. The sales reps are very helpful too. This is my third time doing business with them, and all the time, i was assisted by Hamza. I would recommend.

They have the best pricing around town. They helped me and my fiancé out tremendously and also anything to Ashley furniture has they can get it at a lower price. Highly recommend them to any and everyone!!!!

My husband bought furniture here, and it is complete trash. He has had it for less than 2 years, and it is scratched, even in places where there is no normal wear. We didnt receive one chair for our dining set. and while the chair was eventually sent, it took forever. Save your money and buy better furniture.

This store suck and so the people working in this store. they will try to sell you good looking stuff in cheap deal but you will be in trouble. I didnt listen to my friends and I suffer. I do not want others to suffer in future so I am writing this review. I bought a inning set during Columbus day, I pickup from the store, The loading guys open the box to show me every things OK, Things look OK. Left home and after two weeks, when I wanted to install the chairs, the screw were missing. I called the store.The manager asked me to wait for a day to find out from the manufacture. Next day they told me that this is not there problem as I did not check properly at the store that the stupid screw was missing so now its is my problem to fix it or trash it.Very unprofessional and rude response from these guys!!!Well, It was my worst experience ever!!!You can buy but make sure to spend time and check every small/big screw and nut is included in the package or ready to pay extra bucks and time for the same.Good Luck!!

I have been a customer here for several times and Im always happy with the level of courtesy and respect Sami shows me each time. I really appreciate him and will highly recommend this store to my surroundings.

Hopefully I will get the new chair in place of the damaged next week alone with the 3 coffee tables. Subject to that I am fully satisfied with your service. Will recommend to my friends

I have been a long customer here in this store they have very good customer experiences and I’m satisfied with my beautiful furniture Haley recommended 👍🙏

Good customer service, excellent products, we recommend everyone to buy stuffs from this store

Bought dinning room set, living room set. The delivered it broken. Called sent photos to no avail. Furniture store are too weak. No warranty. Very tricky store. If had read review, I wouldnt have fallen for this sucker. Customer service rep the worst.

Worse furniture experience I have ever had!!!! They lied to me about my daughters dresser coming with a mirror and it didn’t! Watch ya salesman if they tell you they will give you a discount on something make sure it happens!!! Found a dead bed bug under my rug!! Manager and staff was so unprofessional!!! Will not recommend them to anyone!!!!

Poor customer service. They want to take your money and forget about you. I spent $3,200 and had to call in myself to find out the furniture is back ordered. They tried to suggest that I could only pick something else out(illegal) and not get a refund.

Nice customer service and very good price ..

Very helpful staff, delivery and set up was quick . I love all my furniture I bought From them .

If you notice, everyone giving it 5 stars all seem to have direct connections to the store manager. If you see everyone giving it 1 stars are REAL people with very similar complaints.... I will never come back here. Just horrible, take your money elsewhere.

It was an amazing service, I loved my New couch thank you Same

This for the hard worker sami and keep it upand i am satisfied with my service

Great place to visit and browse around in, The furniture seems top notch with often modern and vintage quality, but I dont have a car so I dont bother peaking too much.

I put a bed on layaway in February at the Alexandria location. I pit a 50 dollar down payment bit shortly discovered that I could do an online layaway which would be more convenient than going into the store. I was told to open a different account online, make another initial 50 dollar payment and the on store payment I paid would be credited to my online account. Well......4 promises, over 15 calls, 2 store visits and numerous emails I still do not have my 50 dollar initial in store payment and I just discovered that my online layaway has been deleted with my history of the other 50 dollar payment. No phone calls, no emails back or written statements letting me know where my money is! Ive called for a manager and have been unsuccessful. These people are crooks! Never ever shop there!

I highly recommended that please do not purchase any furniture from these people or any branch or location. I waited 2 month for the furniture i order which i didnt received and at the last moment they told me i have to wait another one more month. The people working in this place sucks.

The sales men are their to deceive you in any way they can. I wish I could award ZEROOO stars!Save your money. Save your time. Save your SANITY. Please, do not do business with these people. My experience has been the most UNPLEASANT experience... probably in history!!! Terrible customer service. Ive been in the store 4 times now, and without fail there are other customer concerns left and right. I fell for the prices........ when I shouldve read these reviews. Lie after lie after lie about when my furniture will arrive... Ive missed work. Ive rented a truck to pick-up my own furniture... *but* it wasnt at the warehouse... The manager is over 2 hours late to the store TODAY 10/16/2015-- [in]conveniently when Im trying to get my delivery issue resolved and a full reimbursement. I pray to God that this particular branch runs out of business because I would not wish this miserable experience upon even my worst enemy. You have been warned.

The customer service and sales persons are cheating us my name is salvi puthussery, mariamma salvi puthussery purchased furniture,From Langley park and when they done sales bill came the way we spoke with salesman person one rate and invoice made another person added extra changes from us I buying Furniture from this store 3rd time previously I didnt have any issues but this time was very bad treating from them.i have given 5 stars because I didnt expect from them like this type cheating. I want to give to the man until they speak with us.Thanks .

Embarrassing customer service. Multiple failed deliveries and hung up on by rude staff multiple times. Still waiting on the full set to get here and no indication that management is willing to offer discounted pricing or any retribution for the wasted days off work spent waiting for their delivery trucks. Complete incompetence at this store. Would have loved to cancel the order weeks ago but they refused to offer a refund. Please buy your furniture from anywhere else but here if you dont want to get scammed.

Sales manager was so ruge don’t buy anything from them they going to lie to you as costumerI waited for 5 weeks to get my furniture when I ask for refund he has claimed me for the money I have to make a claim on my bank because he doesn’t want to refund my money never buy anything again from them wors experience

The worest experience l have ever had at this store. And l strongly advice any one who trying to deal with this store. Once they signed you, first they dont pick the phone up second they treated you badly.

I like the place, friendly staff and reasonable prices.The store manger Hamza was very helpful.

Mr.tadele helped me with my purchase and am so happy and satisfied thank you for the great customer service

Best price, they give me a good quality with free delivery.I bought king size bedroom with full set and mattersI am happy with the service . good salesmen and deliveryI am not writing this to make them happyBut thats what I gotThank you

Bought a chest of drawers from the clearance section. After having been moved around and tilted all kinds ways by the time I got it home childrens school spelling words flash cards and pennies ect fell into the drawers.I was told this was told in the store this was off the showroom..This chest of drawers was obviously not from the store but somebodies used childrens chest.

I am shocked that a business this horrible is able to run as long as they have! They sold me a sofa and a chaise last month. I received the sofa but I have no idea where the chaise is and they keep telling me it will come in two days and when I call them in those two days, they tell me to give them a week. I am so fed up! I do not recommend them to anyone!!!

I had good experience with Overstock furniture and good castmoer service and the delivery was good, they was fast good, staff to ...

I really recommend this furniture store to anyone intrested in buying, they are the only people who can negotiate with the prices in the showroom, plus they are very friendly with customers; I truly satisfied with their products and service ..

Very nice furnituer highly recomendadas

Nice furniture and nice brand affordable price excellent customer service like frindely

The most crooked furniture store in the DMV area. I ordered a three pieces entertainment center that I saw on the screen of the electronic display device located inside the store and they finally delivered something else at my home in my absence. I asked for any explanation about that and a Middle East guy, acting as manager told me that the orders go by numbers not by pictures. So you see and pick a piece of furniture that you like but they trick you by ordering something else because you dont know how they make or proceed their order... after that NO apologies, NO remorse because at the end of the day they got your money and you dont have what you really like and desserve.DES VRAIS ESCROCS LES EMPLOYES ET LE MANAGEMENT DE CE STORE DE LANGLEY PARK. IL NE LIVRE JAMAIS CE QUE TU AS COMMANDE...

They gave me a very good discount, free delivery and they instaaled all the furnitures,

Buyer please be aware. I ordered my furniture over a month ago and I havent received my furniture as yet. These people have been so rude and obnoxious towards me. I have actually been so angry that I cried a few times. They lied to me on countless situation and tried to take advantage of the fact that I am a non-driver by promising me free delivery, various early pick up dates and re-neg time and time again. I think the problem is the customer service. Ive actually been hung up on a few times and am so stressed out. These people made me believe that I was just signing a bill of sale but there is a whole contract on the back of the bill of sale with a lot of shady fine print. I wish that I could give them a zero.

That’s unfortunate. The product displayed at show room and the furniture delivered are quit different. They deliver to my place with fake leather seat and coach.

I didnt know it was possible for a company to be this awful at something so simple--and its not like theyre prices are low enough to make it worth it.I ordered 7 items. One item was completely wrong, another was missing a handle, and another still hasnt been delivered. According to the rep I just got off the phone with, thisll be sorted out Saturday. Im not hopeful.I could have gotten this furniture through any other retailer cheaper, faster, and headache-free.Unlike other reviewers, they werent rude to me. But their service was still a disaster, and, again, their prices dont make up for the disastrous service.

Nice furniture good customer services

TAKE YOUR MONEY ELSEWHERE! DO NOT BOTHER WITH UNPROFESSIONALS. THESE IDIOTS UNHINGED THE TAIL GATE TO MY MOTHERS TRUCK TRYING TO FORCE A DRESSER ON THE BED THEN THE MANAGER PROCEEDS TO CALL ME RUDE WHEN THE PROBLEM HAD BEEN RESOLVED. THIS IS NO WAY TO RUN A BUSINESS!!

It’s good place, I like it 😉

They are the worest of all in this world ever .Belive it or not if they say they wiil deliverd it for you they are not going to show even for a week .After you just paid they dont need to see your face again specially the sales agent named by Taddle.

The worest furniture store. Please dont go to this store. We order our furnitures on may 25 and they say the furnitures are discontinued on June 29. On may 25 they say,it will be delivered within 2weeks max, but it didnt. So when we call and ask them they say its because of transponrtation and it will be delivered with in a week which is around june 20. We waited for a week, but it didnt delivered. Finally when we call the manager whose name is Samy he said it will be delivered the next day which is june 27. On June 29 When we go and ask him. He said it is discontinued.If a furniture is discontinued, they should have check it online and told us on may 25, so we can look around.

The sales men are their to decieve you in any way they can. I went in to the store to get a price quote of the furnitures, compare it with other stores carrying similar items, which a normal procedure. Now the sales man said because we made a good deal for you, it would be better if you put in a price hold of $50 USD and if you CHANGE your mind for any reason it is refundable with in 7 days. Because I got a good deal from another store;I went back with in 7 days and said, I have changed my mind and I am not buying the item any more and therefore asked them for my $50 bucks. Here comes the Bad news, sales manager said, right in my face IT IS NOT Refundable. End of store and But your guys insisted that I put in a price hold when it was my plan,saying it is refundable. So, what kind of business is this after all, is not cheating?By the way, because they do not carry whatever furnitures in their store, if you like to buy one, you have wait 2 to 6 weeks. They make order after you pay them and you will wonder they deliver it to you. A friend of me told me later, that store Never keep a word at all, they have snatched 50 dollar of him as well. Do not ever do a business them.

Bad customer services they are bad and bad.....

The customer service in this store sucks the big one. 8115 Be- lair RdBaltimore, mdLEGS ON THE CHAIR WAS UNEVEN

Bought $5000 work inbedroom and living room and since they have a sure customer they did not add on warranty and now i am going through hell with my furniture since they cannot add it after i took delivery of it which they ordered the wrong color which ultimately delayed my delivery.

Most unprofessional staff. STAY AWAY FROM THIS LOCATION!

I never recommend people to go there. They totally cheated me. I bought full bedroom set for my kid frorm Alexandria, VA store, which include everything and paid $1600.00 did not cheek the invoice. The first delevery they did not send me the dresser and mirror. I did not receved them. Came to the store and spoke the manager. He said will not give me because these are not in the invoice. I called the sales person and he said yes I bought all together. Then Manager agreed to give me all but charged me for delevery. ON the next delevery day they did not send me the hodge, When I spoke with them they asked me to receve these and come to the store they will do some thing. When I went there manage said no he can not do anyhting now. He already gave dresser and mirror free, since they were not in the invoce. When I asked my saled perosn again manager said he dont care what sales perosn say, he will follow the invoice. I asked then why they asked me to come. They were so rud.

Dont waste your time or money . I order chairs from this place one of them was defective . I try to get them to replace it . I took pictures even had one of there guys who I payed toAssemble them confirm to them the chair was defective and they never follow up with me to try and resolve my issue . I work with the sale associate tsgie (spelling might be wrong but he Ethiopian ) I had to call him several times and he never would answer until I had my mother call from a different number in which than he answer ! Ive spend thousands of dollars with the company as I was furnishing aNew apartment . I will never shop with them again terrible customer service !!