Poor service, 3,000 in the hole with them in a matter of no more than a month and my boat will not even run! They just want me to keep bringing it back and charging me! I’m sure they have made plenty happy but me not so much! After 3,000 up a hogs but I’m highly upset

I’ve taken my boat back time after time for a simple fix. My boat now will not even run after 4,000$ and all they say is I should have taken my boat somewhere else

Answer the phone. When you transfer my call to parts, have someone pickup in the parts department.Will be doing the rest of my business online.

Very poor service. Do not recommend

I had minn kota talons, lowrance 12, hot foot, and led lights installed on my 2020 g3 at airport. I had probably the best interaction with a boat dealer/service center I’ve ever had. From the initial visit to get a plan together, Robert and the tech (I’m sorry I don’t remember his name) went above and beyond my expectations. I picked the boat up just in time for a tournament and let me say I am extremely ocd and attention to detail. The work they did was FLAWLESS. I will be going to airport for every service and install from now on. Thank you guys for getting me tournament ready with a competitive price.Hunter White

I highly recommend Airport Marine if you are looking to purchase a boat! We just purchased one and our salesman was Ryan. He went above and beyond to make sure we found the exact tri-toon we were looking for. Then when our boat came in, him and the mechanic Ryan went above and beyond to show us everything we would need to know about our boat. Airport Marine has exceptional salesman and staff and the best boat you could want.

They did some repairs on my boat last spring but only a week or so ago I was finally able to get it out and check it out. It wouldnt start, so I took it back and they stopped what they were doing to check it. It was something totally unrelated to the original repairs, but they still fixed it and only charged for the part with no labor. These guys are really committed to quality work at a fair price.

Had the part for very old pontoon boat motor

Excellent service and quality in service department. Way beyond anything you can find anywhere else. I had used them for years then moved over an hour away and used another well know boat service department. I have had to go back to Airport Marine even over an hour away, just because of their people, dependability, and so much more customer service I can’t describe just how great they are. Thank you Robert, Dave and everyone else who should be named. You have my business for as long as I have a boat.

We have ordered many parts from here. Great people

I will have to give these gentlemen five strong starts for their excellent work. They got my boat back to me in three days with a new helm hydraulic pump and tilt. Another marine machanic told me an 8 hr job. Theres no way they billed me for an 8 hr job. Thank you Airport Marine for getting back on the water so quick and making my boat drive like a dream again!! I am most satisfied!!

There is a reason they win all the service awards, they treat u right, get your boat back on the water fast and do great service work. Also I bought my boat over the phone when I arrived there were no surprises everything was as it was told to me. if u are looking to to appreciate AFTER the sale this is the dealership for u.

Wow!!! What can I say great service!!! Friendly ppl thanks for all your help!!

Customer service/manager was atrocious! I was waiting for my ride, it was very hot outside, but I opted to stay outside. After I finished my cigarette the guy came out, all flustered and downright mad, kicked the cigarette butt, said something unintelligible, and went back inside! Such a hateful old man, over a cigarette butt. Mine wasnt the only one there!

Good service but prices are a bit high. Most of the staff is very friendly and helpful.

I bought my boat here!

Wow, exceptional customer service, so helpful! Have never been there before, but from now on we will gladly make the drive to do business with these guys. From the showroom to the parts & service departments, every single employee went above & beyond to answer our questions & help us. As far as we are concerned, they are top notch, rare find. Got our business from here on out.

If youre looking for a new or used watercraft of any kind or parts and accessories THIS is the place to go! Great people, big inventory on boats and parts and accessories. Fair prices on everything we looked at there.

We got on a wrong exit and wound up into the arms of Airport Marine. We had a serious problem with the double jet ski trailer. Airport Marine got us back on the road the next day. Gary, you were a Godsend. Thank you.

These guys took great care of me. I had some of the sickest tar looking stuff in my transom and my bilge had clogged. Gary in the service dept. did a spectacular job cleaning the inside of the transom and getting me back on the water in less than a five day work week (3days)! I recommend their service dept. with 5 stars. I plan on getting Gary a 12-pk also if he will let me I was so impressed...

I have purchased two boats from Airport Marine and will be purchasing another one in June. The staff are all well trained on the Boats and motors they deal in as well as very friendly and more than willing to answer any questions you may have. Airport Marine also has the best Service Technicians in Alabama and have helped me in any situation I have come across. I would highly recommend anyone in the market for a new boat to give Airport Marine a call. You will be VERY satisfied.

Brought my outboard in for repairs. The best service Ive experienced in a long time. Quality work, good communication, and fair prices.

I have purchased 2 New Rangers Z520C in the last 18 months and I want to extend my thanks to Ken and his staff at Air Port Marine on their professional level of sales & service. I have dealt with other boat dealerships in the past and Airport Marine has been more than a blessing to me on my purchases and service after the sale. If you are looking to purchase a new Ranger Boat or any other boat that Ken has to offer, I will stand behind Air Port Marine for the best deal and service if ever needed.Troy Gibson

They know what theyre doing when they work on your boat.

I checked pricing for a new bass boat at 8 dealerships throughout the southeast and received the best pricing from Airport Marine. I have purchased 4 previous bass boats and the customer service is absolutely the best Ive ever received from any staff for sales and most importantly service after the sale. I live 250 miles from Airport Marine and I dont think twice about towing my boat there for annual servicing because I am confident that every aspect of the rig will be checked out.In November of 2014, I had an engine alarm in the middle of day 2 of a 3 day tournament 300 miles from Airport Marine. I called the service department when it happened and the service tech walked me through some troubleshooting while I was on the water and 15 minutes later I was up and running and fished the rest of the tournament with no more issues - Thats invaluable customer service from a very well trained service department!I will continue to buy my boats from Airport Marine because they truly believe that the customer is customer comes first which is a rare commodity in todays business environment.

Good service. Good folks. Timely.

They never returned my phone call about the parts i ordered

Sold my boat on consignment in just a few weeks. The guys that work there are good to work with.

The best customer service! Went in right before closing. The guys in parts and service bent over backwards to solve a tricky problem I had with an old motor.Ill be going back for all of my boating needs!

Great service when Ive bought. Great service when Ive sold through them. Ryan does a good job and will get things done.

I have been a happy customer of Airport Marine for 4 years. They treat their customers like family and are the most knowledgeable marina I have worked with. For your boating needs make sure you are part of the Airport family.

My Mercury optimax stalls. Three service trips and approximately $1,500 and the Airport Marine service folks have no clue (they dont listen). They are just throwing parts at it now. Time for me to find another dealer.

Great service and great to work with on project builds as well just high on the service fees.

I drive from Cullman to Airport marine for the great service.

Tim Boutwell did an excellent job taking care of us! We thank Mr. Ken and his staff for being very courteous. And Bubba did a great job going over our new boat and helping with the lights on the trailer. We will recommend Airport Marine to all of our friends and family!

Friendly people. Fast service!

Hard to deal with for me. Very non negotiable with prices. Seem to be catered to the people who didnt mind spending big bucks. Not my kind of business . Went to another dealer and saved over $4300.00 and got more options .

I love the atmosphere here and know that Im being taken care of by people who truly know what they are doing

Great experience as always! The staff at Airport Marine is always easy to work with, and you wont find a better service department. I have been buying boats from them for over 20 years.

Great place to have your boat serviced.

Great place and great prices to get a boat the people that work are great and willing 2 work with u

This place is awesome from the show room to the service department they have so much invetory from small aluminum boats to big pleasure baots and pontoon boats and of course the bass boats are in every corner seems like.This place has always treated me and my wife like family #1!!!!!!!!

Very disappointed in the recent service experience I had with Airport Marine.Ive been in and looked at boats here serval times. I talked to Jim & Gene quite a bit (both great stand out guys). Had it not been for the price point I was looking at (on a hard to find boat *intercoastal*) I would have likely purchased a Ranger from one of these two gentlemen.So, I was looking forward to building a relationship with the service team to handle service needs for my new to me Ranger. Ive spoken with Shawn in service a few times and hes always been very helpful.I left my boat for the bunks to be replaced on the trailer the morning of their open house. I asked if they could take a look at the hub oil on the starboard side of the trailer because the see-through lens had a dark coloration to it, it had fluid. I just couldnt tell if it was at the fill line.I get a call a week later saying I had $1,100 bill and that they had found water in the hub and replaced the hub bearings and oil in both hubs ($213 dollars in parts and 3 hours in labor including drive time to a parts store $543 total).I asked why someone didnt call me and let me at least know what was going on prior to all this being done with the hubs. Shawn apologized and said I should have been called.After a bartering discussion of how much could I pay, I was told the parts manager said I had to pay for the hub parts. At that point I asked to speak with him as I did not believe that was right.Ken Hollis the owner of Airport Marine then spoke with me at the store when I went for pick up. He told me if I was going to be a customer I was not going to argue with the service being performed once the work was done. After trying to explain to him exactly what I asked to be done, he told me your story of checking the oil is b/s, you could have checked the hub oil yourself.The service advisors wrote check hub on the service ticket which I did sign and they confirmed exactly what I asked for in front of Ken. If I needed to write out the service request myself I wish someone would have handed me a pen.Im not perfect nor is anyone else, thats not what I expect. However, being treated like I was by the owner showed me real quick how Im valued as a customer by Airport Marine. My hope is this saves someone else the head ache of dealing with what I had to with this company.I will also note I left my boat with the cover on it and tie down straps attached to keep the rain out. None of these were put back after the repairs, my boat keys were sitting in 6 inches of water in the boat. Safety chain not put back on the bow, rear tie down straps not put back on securing the trailer. I thought that should be pretty basic knowing a customer is about to tow their boat.They watched me and my wife put them on in the rain though.

I was the second person in line. there were two people working the parts counter. they asked me what I needed, and I told them I needed 2 carb rebuild kits. and I also wanted to get proce quotes on some props for my boat. after I said that, they kept going to the next people in line and were ignoring me. they wanted to sell me an aluminum prop for 150. that is outrageous. I could order a new prop online for that price. horrible service.

The Airport Marine staff have been nothing but first class. I recently purchased a new motor and controls for my boat. They went out of their way to give me what I needed and in a timely manner. The service staff is one of the best in the state. As President of the Alabama B.A.S.S. Nation, I know of several instances where our members, in critical need of boat repair during tournaments, were taken care of promptly and were able to finish the tournament in their boat.Airport Marine is a family-run business which I am proud to say has helped our organization raise over $140,000 for Fishin4aCure. All of that money went to Childrens of Alabama hospital to benefit children with cancer. We appreciate everything that Ken has done and would have no problem purchasing a boat from Airport Marine.Eddie Plemons

Good NEW boats. Not enough used boats to choose from. SNOOTY salesman. Arrogant & not customer friendly.

Good inventory of parts and great folks to deal with!

Airport Marine is a family owned and operated business front to back. Customer servive and sales are second to none. Ken,Linda,Skip,Tim, Gary and Mike will always do whatever it takes to keep you on the water. If the price ia a little higher to you then look around the parts and service facility. Its worth a little if any to know someone has your back after you make the purchase. The most friendly and advanced facility you will find. Probaly the number one dealer of any brand they sell. Take a look at their website and thier high school tournament trail. No one looks out after the kids like Flynn Gerald and hands out so many rods/reels and prizes. These people are FIRST CLASS.

Ken Hollis backs it up when he says that he wants every customer to be satisfied. I can attest to that.

Large selection. Great one on one service

Very helpful, nice selection of boat parts

Good customer service

Excellent service and dealership.

Great staff, very helpful

Drive by a place and Google thinks you visited. I did hear they are expensive and the head guy there is rude

Not real impressed, was looking for a used boat and the two that they had were overpriced and the service was less than adequate

If you’re in the market for a boat or need something for your boat this is the place you are looking for..

Poor attitudes, bad customer serves & quality. No bueno amigos.

Great place!

Very helpful

Thieves