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Paintworx Collision Center
1175 Central Ave, Albany, NY 12205, United States
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Paintworx Collision Center
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pa
Review №1

My experience at Paintworx was great. I dropped off my car to get blacked out. Dave kept me in the loop at all times and even educated me of the process they’re do. The Job came out phenomenal and I’ll defiantly be a repeat customer. Thank you again.

Cl
Review №2

Excellent service and friendly staff. High quality work and fair prices. Cant say enough good things about them. Had 2 different vehicles worked on and they look like new. Love this place.

Co
Review №3

Im writing this as someone that has been in the automotive field for 35+ years and restored cars for 25+ years professionally. My daughter had a vehicle repaired by Paintworx Collision Center after a small collision. My daughter relocated to where Im living and got a chance to take a look at the work done by Paintworx Collision Center some 3 or so months after the repairs. Unfortunately the work was not done to a very high standard. The repairs simply show a complete lack of care. The two lower fender bolts were missing, attachment point on the LH side of the bumper cover was broken so the bumper does not stay attached to the fender, plastic bracket that attaches the fender to the bumper cover is broken/stripped out, clip that attaches the LH fender/mirror trim was missing, small rubber seal no two-sided tape as per factory. And most disturbing of all is that the LH front wheel is out of round/bent. I called and spoke to Jim, he assured me that the things I found could not be the case and inferred that all this happened after the repairs. I sent pictures and a video of the issues and bent wheel to Jim and he promised to call me back. More than a week later still no call, I called Jim once again and he still inferred that all this happened after the repairs but promised to call me back the next day. A week later still no call. I called again and now he is busy and has not returned my call. To answer Jims assertion that the issues happened later: The broken fender cover has paint on the plastic where the piece is missing, it was repainted while broken. The fender bolt could have fallen out after the fact but only if they were not tightened at the time of the repair. Trim clip and two-side tape? They simply are not there. The plastic bracket was probably stripped out/broken because it was over tightened trying to hold the broken bumper cover in place. The wheel? could have happened after but since this is the only collision the vehicle has had since the repairs not sure how that could happen. Since the repairs show such a lack of care it simply points to the fact that the wheel was never checked. This is a Mazda and not a high dollar vehicle, is this how they repair all vehicles or just the low dollar ones? I can only go by what my years of experience tell me and this vehicle was not repaired properly or with any care so my recommendation is to find another shop that does care! Why so many 5 star views? I found out that if you give them a 5 Star review you get freebees! Do the right thing and stand behind the work done (or in this case not done) and make it right! Where possible I have posted pictures of the issues.

Li
Review №4

I thought the employees were very pleasant and professional. I got my car back when they said I would. I would recommend Paintworx Collision to my friends.Thanks.

Ke
Review №5

They did a phenomenal job on my car! Very professional and the customer service excelled! They sent daily text messages with updates on the progress. My car was ready as promised! They even detailed the inside, washed and waxed my car!!! Totally exceeded my expectations! I would highly recommend their services and will use them in the future!

Jo
Review №6

I had custom paint work done to my Ford Raptor taillights and they came out great. Dave and team were professional, friendly and delivered their work on time. They communicated with me throughout the process to keep me in the loop, and they nailed it with the taillights coming out as desired. I would highly recommend this shop if you have paint work needs, including custom paint!!!

aj
Review №7

I had gotten into a minor fender bender and was found at zero fault. Paintworx Collision Center worked with the other guys insurance to quickly return my car to me. I didnt have much damage, but where the damage was made it seem tricky and the car looks good as new - as if it had never even happened. I really appreciated the updates via text as they went along as well. Will be going back if I ever need anything else done and recommend them highly to everyone.

Am
Review №8

Im hard to impress, but the team at Paintworx far exceeded my expectations. Upon arrival the first thing I noticed was how focused the guys in the shop were while working on the vehicles. This was refreshing considering the number of times I have experienced employees at other businesses slacking off. When it was time for my estimate, the owner came out personally to give me a quote on the spot. I particularly appreciated the time he took to explain what needed to be done to my vehicle and why.Despite being extremely busy with the multitude of cars in the parking lot waiting to be fixed; the work done on my car was not rushed. The work took four days and it came out absolutely perfect! My car looks better than it did when I picked it up from the dealership.I hope my car isn’t hit again, but if it is I can rest easy knowing I’ll be getting the best service in the area. Running a small business is hard enough, let alone in the midst of a pandemic, yet the entire team at Paintworx was fantastic! If you’re looking for great customer service and quality work this is the place to go.P.S. they have nice rentals….I’d recommend the X3😎

da
Review №9

This is my second time using this shop for my car repair needs and I have been very happy with my experience both times. They went above and beyond, and we’re pleasantly helpful at a stressful time. The finished product looked better than before my accident! I will definitely be back and suggest Paintworx for anyone in need of bodywork!

Ri
Review №10

Everything went very smooth from the beginning to the end, I was kept informed of what was going on and the progress of the repair. Dave went above my expectations and did everything to make sure I was happy and very satisfied with how the job came out you would never know it was in an accident, he was also able to let me use one of their nice bmw rental cars while my car was being fixed so I wouldn’t be left without a car. I would highly recommend Paintworx if you are ever in an accident and looking for a professional trustworthy body shop.

ma
Review №11

This place is great! 10/10 recommend!Everyone was very helpful and professional. Got done repairing my vehicle just in time. Definitely going back to them whenever i need anything done.

Th
Review №12

Excellent results with an even more excellent turnaround time. Can hardly tell something even happened!

Se
Review №13

I have had the most amazing and generous service from Paintworx. They took in my car in the day that I called, with no delay, and had my car fixed as soon as possible. They continued to communicate with me so I knew exactly what was going on with my repair. Jim was extremely responsive to my phone calls and was accommodating around my schedule. He was flexible, reliable, and always pleasant. I highly recommend going to Paintworx!

Li
Review №14

Before and after photos. Great job!!!

ma
Review №15

Nice guys running it but..... called 5 times for estimate, took over a week. Told me 4 times would do it that day. Specified that I wasnt going through insurance, was a cash sale. Wrote up estimate like its insurance. Estimate was way higher than other 2 I got. Tho the other places listened as I didnt need factory repairs done. Were able to repair some parts not replace.

Na
Review №16

Very welcoming and professional. They were timely in doing the work. I received updates along the way. I took advantage of using their loaner, which was very convenient. Great work. My car looked brand new. Definitely will recommend them!Thanks guys😀

Ki
Review №17

I chose Paintworx for auto repair after a minor accident. The staff were very friendly and professional, making the process very seamless and easy. After I gave them my estimate, they completely handled the rest and made sure to communicate with me every step of the way. I would definitely recommend! Made the process a lot less overwhelming.

Vi
Review №18

Had the bumper on my BMW 320 body work done here and within a week of having the work done the paint started to chip (poor quality). They didn’t even color match the white paint correctly. They also charged me for a new BMW emblem and never changed it. Finally, the entire estimated time kept getting bumped back. Extremely poor quality as well as customer service. I ended up having to get the bumper redone entirely by another company. I do not recommend this company at all.

Je
Review №19

All the guys in the shop took great care of my vehicle. And made sure all work was done in a timely manner.

De
Review №20

Dave and Jim did a tremendous job fixing my car, both in the quality of the work and the professionalism of their communication every step of the way. Auto repair shops are an unknown for a lot of people (myself included), but Paintworx takes all of the guesswork out of it and makes it easy to do business. Thanks guys!

Mi
Review №21

This is really the ONLY option in the area. The owners are trustworthy and family oriented. You’ll feel safe and respected your entire visit…ONLY CHOICE. Go see them, you won’t be sorry!!!

Da
Review №22

I have not yet been to this business. But I can tell you by the quality of work that I’ve seen is outstanding and I do have some body damage on one of my cars I will definitely be bringing it there for an estimate. Keep up the good hard work Paintworks

Ji
Review №23

I was involved in a minor collision and chose a family run Collision Center rather than a multi shop operation and am so happy I did! I was greeted by Dave who I found out was the owner and he said he could handle my claim from start to finish and even had rental cars on site so I didnt have to run around getting an off site rental! Best choice I have ever made as my brand new red Kia Niro looks brand new again! Dave and his team even had my car back to me 2 days early!

Co
Review №24

After my bumper was hit in a parking lot, I brought my car here to get it fixed and they handled it with the highest standard of care. They took care of all of the insurance contacts for me, so I didnt have to worry about any of that. They made sure I understood each step they were taking to fix my car and wanted me to feel as comfortable as possible. They were professional, friendly, and extremely knowledgeable of their craft. I will for sure be returning with any car care needs in the future! 10/10 business!

Ch
Review №25

These guys are the best!! I have a new car, 3 months old. Had a run in with a trash can at 50mph. Needless to say the trash can was unscathed but my bumper was not. :( Dave, the owner and his team did an amazing job. The car is back to new again! You cant tell the bumper has been replaced. The paint matches perfectly! They also kept me updated by text and with phone calls the whole way through. They have even have their own fleet of rentals, BMW X3s awesome car to drive while mine was being fixed. I couldnt be happier with the outcome and customer service provided.Highly recommend! :)

Ga
Review №26

I can’t say enough good about this company. They are so kind and easy to work with that I would trust them with anything that needs fixing. I had a piece of plastic from my motorcycle that needed to be painted and they got it done so quickly and the paint job looks phenomenal. Dave and the gentleman that are usually a the front of the shop are some of the best people around for any type of rework that you could need. I highly recommend this business for any repairs.

Je
Review №27

Brought my car to Paintworx after getting in an accident and they were very communicative all throughout the process of providing professional, high-quality work.

Ka
Review №28

I can’t say enough about the EXCEPTIONAL CUSTOMER SERVICE I received at Paintworx. They went above and beyond to meet my own personal vehicle needs and in return earned a customer for life. If you have any body work needs, do not hesitate for a second to bring your car to Paintworx. Fantastic owner, staff and QUALITY work. Job well done Paintworx.

De
Review №29

Very good work very professional

Br
Review №30

Brought my car in with a cracked bumper...I went to another shop to get an estimate and when I got an estimate from Jim W...he explained another option that was more cost friendly, and it looks just like new. He handled all the insurance details for me as well. HIGHLY RECOMMENDED

No
Review №31

This is the second time I have used Paintworx to fix my car, both times I was very happy with the work done and the people I dealt with there. Very professional and helpful, worked directly with my insurance company, kept me informed during the process. Would not hesitate to use them again.

Ch
Review №32

Wonderful customer service!! The Paintworx team were very efficient and the work was flawless. I highly recommend!!

Ch
Review №33

I was a longtime customer of this business and sent lots of work their way over the years. This place used to be good. Ownership is a real piece of work. Answers all bad reviews with you arent in our records or this person doesnt like me instead of taking responsibility like a professional, which shows you the kind of person he is and how youll be treated if you go here. I will never bring any of my vehicles here ever again.Edit- I sent my coworker here, as I had good experience prior and she dealt with someone other than I used to, some Stumpf? I didnt recognize that memorable name, so I assumed it was a new owner. She was jerked around (took way too long, shoddy work, excuses, excuses, excuses) and I felt embarrassed having recommended this place to her. Dont you worry, we wont be back and I wont be recommending you to anyone anymore so you can calm down and relax stumpfy.

Ja
Review №34

Needed my car repaired after hitting an animal, I went to the Paintworx Collision Center and they repaired my vehicle quickly, professionally and did a high quality job.

De
Review №35

David and Emma,What can I say, you guys made me so calm & reassured during a very hectic time. I was frazzled upset & confused about everything when someone hit my car. This is the repair center I chose and I wouldn’t have wanted to go anywhere else. You guys knew me on a first name basis, gave me constant updates when I was waiting for the repairs & whenever I called. You worked diligently with me and the insurance company to make things as efficient as possible. The day I picked up my car(today) you guys really made sure I had everything I needed and answered all of my questions. They even cleaned the inside and outside of my car. You both were so kind & David even did a final wipe down of everything and a quality check & for that I’m thankful. This was the first and best experience I have ever had during a difficult time & I’m so grateful I chose your company to take care of everything.If you’re looking for a collision/paint center that is responsible, compassionate, dependable & inputs in the best quality work making sure you and your vehicle are safe, don’t even look anywhere else. I promise you won’t regret it.With much gratitude,Destiny

Da
Review №36

Had to get my bumper, grille and other parts replaced after something hit my 2021 Kia Telluride. They were very friendly and completed the work in a timely fashion. Would absolutely use them again

Jo
Review №37

Dave and his team did a fantastic job painting my Harley! They painted the tank, both fenders and did some minor body repair (check out the fantastic pics on their Facebook and Instagram). They completed the work in the time the said for the around price they estimated. No B.S. I highly recommend their services. Id give em six stars out of five if I could.

Lt
Review №38

Best collision center in the capital region. Honest, trustworthy, simple, and nice. Its very clean here very friendly. If my car is ever damaged I will always bring it here no matter what. Emma, the office manager is so nice and is always working so hard so is everyone else. Best rentals as well. If you work here, cherish it because this is one of the top places to work. Good job guys. 5 stars

Na
Review №39

Rude customer service. Service is slow, unethical and I will never attempt to bring my car in for service again. I would recommend you do the same!

Ju
Review №40

I chose Paintworx because I grew up with Dave’s wife. He was supposed to repair a front end collision. As soon as I went to pick the car up Dave started asking if the headlight sensors were already going off. I explained that they were fine before the accident and he basically sent me home with a car that wasn’t fixed properly. I sent the car back and the insurance company cut him another check to repair the faulty headlights. He then dropped my car off at the dealership where he abandoned it for 4 months. It wasn’t until I contacted kneeler where they explained they have been trying to get ahold of Dave. It he never would return their calls. All they were waiting on was a payment. Dave refused to pay them the money travelers insurance gave him and I ended up having to pay out of pocket. Thebodywork wasn’t great ether. The new hood hangs to far over the front bumper and the paint already started peeling. Keep in mind I grew up with his wife and this is the experience I had. Also don’t believe the star rating. His wife literally just posted on her Facebook begging friends and family to go and give them a 5 star rating because a few customers gave them 1 star. I never wanted to give them a bad review because I know her personally, but her husband Dave is a crook and I wouldn’t want anyone else to go through what I had to and now what seems others have as well

mi
Review №41

Absolutely pleasant staff, super helpful, estimate on the spot, Dave is a great guy and run his business with the utmost professionalism. They fixed my 800$ wheel to better than new condition and a day early. I would recommend them for any auto repairs insurance or individual claims.

Pa
Review №42

I dropped the car off... I picked the car up... they did everything else!including detailing the car! it even has that new car smell when I picked it up. Thank you so much.

Ti
Review №43

I heard about Paintworx and there work through a friend, I’m new to Albany so I would’ve went wherever he said but when I went for the quote I immediately felt like I made a good choice.The office is clean and sanitized, they are super professional and the owner Dave came out to do the quote. Made it feel personal and like I was taken care of.Skip the enterprise rental because they rent out there own BMW 3 series and a fraction of the cost.I’m a lifer!! Thanks!

Hi
Review №44

Paintworx did a great job painting our E30. Couldn’t be happier with the work. Dave did a few extras at no charge, we really appreciate it !

Cg
Review №45

Paintworx did a wonderful job bringing my car back from a rear end and assuring us during the process when it was being repaired. I truly appreciate Jim and the guys that make sure the cars are in great condition afterwards.

An
Review №46

The ratings are what got me in the door, the customer service is what kept me.  Even when a problem arose, they handled it with honesty and professionalism and my minivan looks like new.  I would definitely recommend Paintworx and would absolutely use them again.

An
Review №47

Great customer service! Very professional! Can’t recommend enough!!

Ro
Review №48

DAVE ENDORSES EMBEZZLEMENT/FRUAD *FORCIBLY I had to remove my vehicle from this establishment on 07/23/21, Paintworx isn’t fit for this industry. This entire process was an atrocity and I’m relieved that my vehicle is no longer in possession of Paintworx collision. This stressful experience has left me emotionally drained and has taken its toll on me, Dave stated “He did his BEST” however accountability was disregarded on his part and in reality Dave should have admitted that his team was incapable of doing the JOB 100% fit and finish.*Paintworx Collision Fraudulently cashed the 2-Party insurance check without my endorsement or knowledge and the work is still not completed.Paintworx Collision is by far the worst to deal with. This establishment lacks communication, integrity and attention to detail. I was confident in dropping my vehicle off with PaintWorx on 06/01/21 because I came on here prior to look at reviews just like “YOU” however consumer BEWARE. This whole process has been a nightmare and completely inexcusable being that they specialize in auto body repair. On (07/01/21 Thursday) I called PaintWorx (Jim answers) I proceed to inquire about current progress on my 2018 Jeep Grand Cherokee Trackhawk, I was informed to call back at noon on “07/02/21 Friday”. When I called PaintWorx that “Friday 07/02/21” I was told that my vehicle will be ready for pick up, 30mins later I get an email and 2 missed calls advising me that my vehicle is not ready for pick up and it will be ready the day after 4th of July “Monday 07/05/21”. On “07/03/21-Saturday” at approx 6PM I received a call from Jim advising me that there’s more delays/issues with alignment on the drivers left front and that the front Bumper has figment issues, immediately I sent a message via email and FB Messenger reaching out for clarity (The Minor accident was to the Passenger front) so when Jim told me it was the “Left” I immediately became concerned. Dave reached out to me the next hour 07-03-21 via personal cell phone to advise me that Jim didn’t give me accurate info, Dave states that the alignment issue is to the passenger front (which is the point of impact) and my front bumper is needs minor adjustments due to it being aftermarket. During the conversation with Dave I asked him where my vehicle was located since it was away from his shop (no in house alignment at Paintworx)he stated it was secured inside the Mavis facility on Central Ave.On the morning of 07-04-21 approx 7am Sunday I went by the mavis shop only the find my vehicle outside on the side of the Mavis building at a less than desirable environment. I immediately compiled 40+ descriptive photos of work done by Paintwork that were sent to Dave and my insurance company because 1+1=2. PaintWorx failed to deliver transparency of the situation in it’s entirety and took full advantage of the fact that I travel for work being that I’m unable to show up and check the on progress when I want. Their process has been a complete waste of time and obviously PaintWorx did not test fit aftermarket parts prior to painting those items which results in rework and having to request for OEM Parts. In Dave’s defense he claims that I took these photos of an incomplete vehicle that wasn’t ready, however the photos show that obviously my vehicle requires much more than a Bumper adjustment and wheel alignment as I was told. To further dismiss Dave’s claims of the vehicle not being ready before I took the photos, Paintworx installed parts that required adhesive which means once’s it’s on it’s not coming off. To add insult in injury my old oil cooler and damaged lower right grill were installed within the freshly painted body panels. Dave is no longer in communication with me but can post on social media daily, imagine having a lifetime warranty with a shop that you’ve had a less than favorable experience with. The shop has an amazing reputation but why is my experience much different? I just want my vehicle back home in it’s garage but this manipulative encounter has made the past few weeks a living hell.

Ha
Review №49

Wonderful place with wonderful people. Very professional and go above and beyond for their customers!

O
Review №50

Great overall experience with Paintworx. My car had collided with a deer which damaged the fromt fender and roof. Paintworx had my car estimated for about half as other shops. My car was in and out within a week. I was updated throughout the process. The work was done very professionally and well. The pictures are before and after.

Ka
Review №51

Dave and his team are incredible. They put their customers first, always.

ci
Review №52

I visited this place on on Thursday Sept 3. They advise me they would get me an estimate by the end of the day. I said okay. The next day still nothing. I waited till about noon to reach out to them Friday to see what hade happen they advised that they was busy I said okay understandable who doesn’t get busy. I’m a very understanding person. It is Wednesday Sept 9th tomorrow will be a week Sept 10th. I still never received my estimate. I personally feel it’s very unprofessional for business to advise they will get back to you and then advised they are busy and then Almost an entire week later and still nothing on my estimate. I went some where else they gave me an estimate on the spot! Definitely the reason for a 2 star. But I can’t judge them on their services so I don’t have anything bad to say about services being done they can possibly be a good place. But the people they definitely forgot about me!

Ad
Review №53

Dave and his team are nothing but professional from start to finish. They always go above and beyond expectations and deliver a product that looks better than new. I dropped my vehicle off and received a very detailed estimate within a few hours letting me know the extent of the damage and the cost to put it all back together. They worked directly with the insurance company which made my life a million times easier. I never hesitate to tell my family and friends just how great the service is at Paintworx Collision Center. . Thank you all again for making my vehicle safe and shining like new!

He
Review №54

From the moment we entered the shop, we were impressed. Dave and his office assistant were knowledgeable, professional and kind. We were provided with a fair estimate of the work to be done, which included the price and time frame during which the work would be completed. The repairs to the car were amazing, we couldnt even tell where the damage had been. We wholeheartedly recommend this business for any type of car body work.

Ba
Review №55

From the minute i walked in, i knew i was at the right place - great service - great communication. Finished my car 2 days early - Great job!!!

Cl
Review №56

Paintwork did an excellent job on my jeep the timing of the repair was amazing, I was expecting for this to be a long process and my jeep was repaired professionally and they kept me updated every step of the way, I will recommend Paintworx collision for any repairs, great customer service and I was able to get a rental and not lose any time from my daily activities. It was a pleasure doing business with Paintworx.

De
Review №57

Excellent customer service, car was ready on scheduled date of completion.

St
Review №58

Very professional. I was kept informed during the entire process and I felt that my car and my satisfaction was important to them.

Cl
Review №59

Excellent service, friendly, helpful, reasonable price for my repair and took my insurance estimate! Car was clean inside and out, like new again! Highly recommend and I would not hesitate to use them again. Pain free experience.

Cr
Review №60

They did a great job. My car was done on the day they said it was going to be done. Fast friendly service.

Sa
Review №61

My car looks brand new! The office building is impeccable, staff are all kind and fair and the work is top of the line. Thank you!

Al
Review №62

Paintworx did a great job fixing the damage on my door. They were quick to complete the job and were very helpful throughout the process!

NI
Review №63

I highly recommend this shop. The staff was very responsive and willing to assist you. Dave did an amazing job repairing my car. Emma took care of the insurance paperwork and communicated with me through every step of the process. Overall a great experience!

Do
Review №64

Very friendly staff they do the best job in town highly recommended you did a very good job on my truck They go above and beyond to make your experience excellent

my
Review №65

They have fixed my CX-5 twice now.First time was to redo another body shops rear bumper work (that body shop did a bad job) and second time was front bumper. I am happy with both times and I will use Paintworx again.

An
Review №66

Paintworx was one of the best auto body shops I have dealt with! They were professional and kept me up to date on my repair via email and a text message service! For a busy mom of three, I appreciate when I can text with a business rather than spend time on the phone! My car looks brand new! The work they did was impeccable!

Ti
Review №67

This place is very unprofessional and misleading. Customers beware!

Ra
Review №68

Ive never had bodywork done, but not up to my expectations of finish quality

Ru
Review №69

These folks are great! They looked my vehicle over and gave me a good estimate. They were honest enough to tell me that I didnt need the work done right away. That tells me something about the people who work there!If I had real damage to my vehicle, I would bring it here! 😊😇

He
Review №70

Love these folks! When my truck was rear-ended a co-worker recommended them and I am SO glad he did. I had never had to deal with a collision repair before so was new to the process. Everyone at Paintworx was professional, courteous and even cleaned my truck inside and out before I got her back! Emma was always available, walked me through the process step by step; she was also invaluable in dealing with a rather nasty insurance lady and making sure my rental arrived when I needed it. David (the owner) personally took the time to explain what was needed to repair my truck and made me feel very comfortable in leaving my only transportation in their hands. HIGHLY RECOMMEND!

Ro
Review №71

Great experience with Paintworx. First time having my car for damage repair. They kept me up to date on the repairs by text message and calls which i really appreciate. Great costumer service. Thank you Emma! They did a very good job.

Tr
Review №72

Although there were a few things that had to be touched up and redone. Jeremy was very receptive and remedied the situation amicably and professional. I am very satisfied with the work now and appreciate their drive to keep customers happy.- Trevor Faulkner

Em
Review №73

Excellent quality repair work. Accident rear door color and finish is superb. Staff clearly take pride in their work. Customer service is exceptional: clear and friendly communication with frequent calls and texts to keep you in the loop. Great work, thanks!

Ph
Review №74

I brought my truck to their location to get an estimate for rust restoration and full paint work done. I was questioned right from the start on whether I would be able to afford to have the work done on my truck because I would be paying out of pocket instead of going through my insurance company. And then, I never received the quote via email like I was told that they would do. I was very clear on what my email address was, so there was no mistake on my part. I wouldnt recommend this place to anyone if you need body work done.

Mi
Review №75

The entire Paintworx staff were very friendly and helpful. I was always greeted with a smile when I came in. They kept me updated throughout the entire process. I received my car back quickly and you would never be able to tell there was any damage. I would definitely recommend Paintworx!

Ev
Review №76

They were very professional and communicated throughout the entire process

Co
Review №77

Very efficient and timely good work from start to finish. Staff was very professional, helpful and friendly. After dropping off my car I was kept in the loop of the daily progress via text messages. Vehicle was ready for pickup on the day they had anticipated it would be done. Work was excellent. Never would have known that the passenger side door had been smashed in by another vehicle. Great work guys. Thank you!Colleen Marie

Aa
Review №78

Did a great job on some wheels for a client of mine

Th
Review №79

Did a amazing job bringing my car back to life 10/10

ho
Review №80

Amazing service and wonderful and friendly staff that are always there to help!

Ja
Review №81

Fantastic first time experience at Paintworx! Excellent customer service by front office staff and owner. They took care of insurance and made it virtually effortless for me. Repair was performed promptly with excellent workmanship.

Ro
Review №82

My car got rear ended and I was so dismayed by how slow the insurance process was. However, when I talked to Emma at the front desk, she was so patient with all my questions and so well informed, I instantly knew I will be leaving my car in good hands. I was not wrong. The car was completely fixed earlier than the time I was told it would be ready. My car was cleaned inside and out. I did not have to deal with insurance, Paintworx was the one following up. What was a terrible experience turned into a good one because of Paintworx Collision. Definitely highly recommended!

Ca
Review №83

I was very impressed with the professionalism and knowledge. I was keep apprised as each step progressed . Unfortunately, the bumper was missed. Upon contacting David I took it back and he indicated if I left it It would be ready the next morning. At 9am I received a phone call indicating my vehicle was ready. I picked the vehicle up after checking it out. I was very satisfied with their service and the customer service was exceptional. Emma was very knowledgeableadbeat. She helped make a difficult situation easier to cope with.Kudos to all.

Lu
Review №84

I had a very good experience here. The customer service was great and I got my car back on time.

PS
Review №85

Kudos to Dave and his team at Paintworx! They did another excellent job on my Volvo after a tree limb damaged the hood and fender in a recent storm. Very professional and their attention to detail is superb! I recommend them to anyone looking for quality repair work on their vehicle!

Mi
Review №86

Twice is nice! I was hit a couple of years ago, T-boned, big mess and brought my car to Paintworx. Couple years later, my fault, different car. Whats nice is both experiences with Paintworx were stellar from pricing to follow through; love the text messages this time around. I have both cars and both run and look great.

Su
Review №87

It was so easy to work with Dave, the owner and Emma who kept me up to date with everything. The car looks amazing and you would never know it was damaged. I was so happy with the result and the whole process. They helped me coordinate with the insurance company and the rental car. I woud not hesitate to recommend them to my friends and family.

DJ
Review №88

Had work done on the undercarriage of my car, was done in a timely professional manor. Staff was very friendly. very pleased would deff refer to a friend!

An
Review №89

Before I took my car to Paintworx I hadn’t heard of them, it was just for an estimate. I was so impressed with him and his staff that I decided to have my body work done there. I couldn’t have been happier at the quality of the work and service as well. This is easily he best body shop I have ever been to, you will not be disappointed!

Aa
Review №90

I was hit from behind in a whiteout snowstorm on i87 Dec 1. I exclaimed Im hit!. Guess Im watching too much Star Wars :)Anyway, since I didnt know any repair centers, my insurance company went down the places they could recommend. I skipped the first few for less-than-optimal reviews.... until Paintworx came up with a great yelp rating. Im glad I did.My insurance sent them the information. I called immediately and they had me in quickly for an assessment despite the high number of accidents due to the storm.The repair was only two days and I had a rental car during that time.They invoiced my insurance directly.It was as easy an experience as it could be....oh and my car bumper is brand new again and the matches the rest of the car.

Je
Review №91

Great experience! Everyone was so nice! David was early and very knowledgeable. Taking time to explain entire process on my collision incident. Making me very comfortable and assured. I would definitely recommend his services.

Ma
Review №92

Paintworx Collision Center did a superb job restoring my damaged vehicle to practically brand-new condition. I could not be more pleased with the quality of the work, and the overall professionalism of this fine establishment. I would not hesitate to highly recommend Paintworx Collision Center, with 100% confidence of excellent work and complete satisfaction.

Ch
Review №93

Choosing a collision center is like shooting fish in a barrel. How do you select one you hope you can trust? I found Paintworx Collision Center through the internet, read the reviews and took a leap of faith. I am so glad I did! They kept in constant contact with me while they had my vehicle. They took care of all the insurance needs. They even handled the windshield replacement. The work was impeccable. You would never know my vehicle was marked up. I got it back looking better than it did when I picked it up new from the dealer. Alice, Tony and the rest of the team were terrific. You can tell they are conscience about the work they do and want to make sure their customers are happy. I would absolutely recommend them for any collision or detailing work you need done.

Ca
Review №94

Owners runs his month on social media. Very unprofessional

Mi
Review №95

Dave and his staff were great. Got a good quote and great finished work. All in a timely manner. Very positive experience. I was referred by friends.

Ob
Review №96

The staff were very friendly and professional. I was given timely updates and communications on when my car will be ready. I am happy with the work that was done on my car and will definitely recommend to anyone!

Mi
Review №97

I like the people there, they all did GOOD

Ka
Review №98

Dave and his crew couldnt have been more professional and down to earth. The work I had done on my BMW far exceeded my expectations. Minor issue with picking up my vehicle but it was resolved and complimented without asking. Need body work done? Dont hesitate to call Dave.

Er
Review №99

I have been meaning to write this review for some time now, crazy how life gets... now add in a car accident!! Paintworx was AMAZING at keeping me posted, working with the insurance company, not to mention you can’t even see where I was struck!! Spectacular front counter service, friendly staff and great coffee too!!

He
Review №100

Dave & his staff were very courteous & professional. Our 2018 vehicle had been rear ended. After repairs were done, you cant even tell our vehicle was in a collision. Fast forward to March 2020. We had to use Paintworx for a 2nd time after the above mentioned vehicle was rear ended again. Awesome repair job. Can’t even tell there was damage. I highly recommend Paintworx.

Information
100 Photos
100 Comments
4.6 Rating
  • Address:1175 Central Ave, Albany, NY 12205, United States
  • Site:http://paintworxcollisionctr.com/
  • Phone:+1 518-512-3780
Categories
  • Auto body shop
  • Auto repair shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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