Had a great experience at Pep Boys in Albany. Store# 0363. Thanks to Mike Gary and Juan. They immediately helped fix an issue with my tire that was dangerous for me to drive. I came to NY from Pennsylvania and they fixed my car immediately. I appreciate the great service and experience. Thank you for everything! Definitely recommend this PepBoys! Great service and hospitality.

Went to PepBoys in Albany, Ny. Thanks to Mike, Gary and Juan from store#0363, My family and I were able to drive safely back to Pennsylvania. They fixed a huge mistake from the last Pep Boys in Pennsylvania that didn’t correctly fix my tire and it was very unsafe which could have been traumatic for our family. Thank you so much Mike Gary and Juan!!! U guys were a tremendous help and my family and I appreciate you!

Went to my local pep boys for maintenance on my car and had a wonderful experience with Gary! Fast, courteous and great customer service! Thank you to Gary for making it such an easy process. Would def recommend to anyone.

Headlight bulb was burned out. They got me in quickly for replacement. Very pleased!

Mike is always the ultimate professional. He goes above and beyond expectations. Just met Ed today and he took great care of me. Always a positive experience when dealing with Pep Boys.

Went to get my oil change and breaks done. Great service 💪🏾 was quick…thanks to Gary with letting me know about the coupons for the services I was receiving…

I went to Pep Boys at 1008 Central Ave in Albany today to get a flat tire repaired. The customer service that was given by Ed was impeccable from start to finish. I would highly recommend this location.Thanks Ed!

Came in due to a flat tire. Also a lug nut key that was not put back after a full tire change in another state. Pep Boys team at this location went above and beyond to work with me to get everything taken care of. Couldnt be more thankful, thank you gentlemen and God bless!!

Fast, professional service... in and out under 2 hours for new tires (make an appt). Nice change compared the nightmares Ive had at Mavis.

Exceptional! Ed was especially helpful at the front desk being sure to accommodate me and graciously help me by providing wonderful service! Attention to detail, fair pricing and friendly staff:)

Excellent customer service. Very pleased and will be going back

I had great experience at this location even though Im skeptical when dealing with big chains. Tom at the service department went above and beyond to get me what I need and was very honest and helpful unlike many other places that will try to up sale you services you dont need. Im defiantly coming back. Thanks again

I had a great experience at this Pep boys location. Gary was great. He took care of my car issues in a timely fashion. I highly recommend this location!

Every time I interact with anyone from this Pep Boys, I come away feeling confident and cared for in a way I never expected to find again after moving too far away from my lifelong beloved independent mechanic.Today I had the pleasure of interacting with a lovely man named Tom, who Id like to personally thank again for his service, and would like to also shout out Jay! Thanks to all who I have had the pleasure of working with, and see you the next time my car needs servicing!

Best place and price for oil change and inspection! Just check their website for coupons first! Speak to Tom or Jay for your vehicle maintenance and they will happily assist you with your needs! If you have coupons they will gladly redeem it for you!

I live in NJ, and my daughter is a UAlbany student whose cars radiator cracked. Tom from service was EXTREMELY helpful. Understanding that I do not live in the area, he worked with me to repair the car, kept in constant contact with me and made me feel like I have someone in the area that I can trust if my daughter has any future car issues or ever gets stranded. He went above and beyond and made me 150 miles away (and my daughter) feel at ease. Kudos to him and the staff, and I recommend any UAlbany students that need car assistance to give him a call.

I bring my work car here for service and have always had a great experience. The customer service, knowledge and attentiveness is top notch.

Great treatment, excellent service, very competitive pricing. PEP Boys treats all people with equal respect. Performed my inspection, and chagedout to ice tires quicker than expected and at a great price. They have large, practical parking, never get blocked in or out.I have done business with several places nearby and by far treated the best with excellent service prices at PEP Boys. Especially great to use them with the variety of parts you can get at their location from CV joints to wiper blades,... a true 1stop shop.A pleasure doing business here.

Its definitely a great place for all your auto needs....entire store is 50% off

This location has always been the go to for my mom and I see why, not only their prices are reasonable they are very professional and we’re very helpful when I came to get new tires for my car and the complimentary inspection was very helpful

Place is awesome, they get me in and out. Guys at the counter are very knowledgeable. Tom is the best.

These guys are just the best. Excellent service every time I need work done on my car. :)

Great experience, Tom was a super good guy to work with. In and out in a reasonable amount of time without the nonsense you get at other mechanics.

This is my second time coming to pep boys on 1008 central ave and everytime I get there Im met with a smile from Tom he is always happy to see his customers (me😁) that he works with first hand and I really appreciate hes understanding attitude and his attention to detail with everything he does thanks guys!!!

They were great, and even though they didnt know anything about my appointment, they still got me in 😁

This was my 10th stop in a day to try and get my vehicle inspected. They gave me an appointment and had me in and out without any trouble.

These guys are awesome Gary and tom they really want to satisfy their customers...

These guys are great. I had tires done and thought I knew what I wanted. BUT they sold me what I needed and saved me money.

Very knowledgeable and honest!! Ed your the man!!! Best customer service!!!

Great Parts& Great Service!!! Mike followed same great Service that Tom delivered. Identified a problem with my strut during my annual inspection that I had tried to have fixed twice already (at a competitor across the street but gave up thinking the fix was as good as it would get). Pep Boys installed it right I could tell an immediate suspension improvement when I drove away (felt like a new car).

Excellent service. Tom was extremely helpful.

Thought they would help me put pads on my vehicle that I already bought but they said I had to make an appointment

Great Service, Highly Recommended!

Known fir tires and they only had one size for my car and the brand was terrible

Employees don’t wear masks. I saw 3 of them with masks pulled down below mouths. What’s the point? I should have just left. Made me very uncomfortable! I let them service my car and they did a good job with that but they should be wearing masks. You should make your customers feel safe. Probably won’t go back.

Has an appointment for an oil change and they had me wait almost two hours to find out my car was still parked outside

I went there today to have four new tires put on my Honda. We had a problem with the credit card. But the gentleman helping me I think his name was Larry or Garry I really can’t remember was so helpful in figuring it out it took some time but he got it done. Also the other gentleman at the counter which I did not get his name let me borrow his cell phone charger. And the tires came out perfect thanks guys. Keep up the great customer service I will definitely be back.Also I was told it would take two hours but they got me in and out in one hour.Because of the gentleman at the .counter.

I went in to see if I could have the codes read for the check engine light that just came on in my car. The guy running the service desk had a face mask on his chin (NOT covering mouth or nose) and told me it would be $100 just to pull the codes. Maybe I’m misunderstanding something but I checked multiple times and the Pep Boys website says this is a service they provide for free. To his credit, he did tell me I could go down the road to Autozone where they would check the code for free, which I did. Won’t be going back to this Pep Boys location anytime soon.

I ordered a part online and got a confirmation email that said my part was ready for pickup. I live 45 minutes away but this is the only place I could find it. The next day I get to the store and the employee says they dont even carry the product and cant get it from Any other of their stores. He also told me it happens alot and doesnt know why. All they did was get my credit card info and waste an hour and a half of my time.

These guys are the greatest the best in town

Pretty awful service at the Albany NY location. No one answers the phone. Showed up just to get a scan of my warning light codes. Should take 2-4 minutes. Told I need to make an appointment. Then told I had to leave the car for the day. Supervisor complained that it was because too many employees took off for vacation (which is a management problem). Then told they couldn’t get to it and to come back next week! Go literally anywhere else.

They dont know anything about cars they higher anyone and they dont know nothing about parts

Best Mechanic Shop Hands Down!!!!

I needed to return something and I didnt realize you had to go to the pepboys you bought and it the woman was very rude well I didnt sell it to you! And just very passive agressive....seemed offended I wanted to return an item

From my experience. I love pepboys. Ive got my tires, My rotations, oil changes and brakes done here. Everytime they have been efficient and courteous. Making online appointments are easy and I have not had any issue. My car got a flat on the highway. I am a rewards member called for a tow... took awhile but they towed me to pepboys for a GREAT price. Fixed the flat picked up my car in the morning. Most recently I dropped my car off on A SUNDAY evening, didnt know what was wrong. They told me they were super busy couldnt get to it until maybe Wednesday. Next morning told me I needed a new battery and by noon my car was ready! Thankful they are there when I need them !!

Dropped my truck off at 8:30 in the morning on my way to work to have a valve stem repaired did not get my vehicle back till about four 4:30 in the afternoon on a Saturday and upon inspection found out that a brand new set of wheels That I put on my truck now has one wheel that has been majorly scratched up and gouged up by their tire technician and their tire machine seems like professionalism just went out the door and no one cares about other folks properties or timelines or schedules one valve stem repair should take half an hour at most in my vehicle wasn’t back to me in nine hours and was given back to me with one damaged wheel very very sad tire technician shop I would not recommend this place to anyone especially if you have aftermarket nice wheels and you want to keep them that way if I could give them a -5 star they would get it

The best ever

Store down the street at pepboys store at 1795 central ave is run much better.

Great and friendly service.

I usually have no issues at Pep boys went there to get my flat tire looked at to see if I had a nail or screw in it. After waiting almost 2 hours I went to inquire about what was going on and found out that they havent even looked at it yet!!! One of the technicians overlooked my paperwork. The only employee there that saved me from losing my mind was Garry who actually knew what he was doing, he had the other guy that was working with him get someone on it right away, he has great customer service and gave me a discount for having to wait all that time. This location is lucky to have him employed there!! In my opinion he deserves a raise!!!! And also thank you to Tom for his customer service while I was waiting.

Had to listen to employees cursing and talking about abortion laws

Nope nope nope nope. If you like spending money but hate getting your car fixed — this is the spot for you.

Came with a problem that a dealership and a grage cant fix. Tom gave a hook up due to the issue. 10/10

Super slow

Fast, quick and they had what I needed. Hannah was pleasant and efficient.

Never want to go there again. Worst experience ever

GARY IS THE BIGGEST SCAMMER IN TOWN, stay far far far away. Take your car anywhere else!!!!! BEWARE!!!

Decent place to take your car. They said they wouldnt charge me for a battery test where they clearly had a sign saying battery tests were free. They did a good job fixing my issue and it wasnt too expensive. Good place for minor repairs and fairly quick service.

I honestly decided to make it known publicly by me posting the experienced I had when I visited pep boys with postal address located on central avenue albany. I was due for inspection on my vehicle. Driving by I spotted PEP BOYS facility and opted to pull into their premises. A little bit hesitant tho since it was my first time to do business with them. Since I owned an old model vehicle, I was already anticipating for some unwanted sales talk to get into which is I would say becoming normal these days. Walked in and was greeted by a great GENTLEMANl with a sweet charismatic smile! Named: BRETT! I expressed myself Why I was in their facility... The moment BRETT opened his mouth I heard, observed and as the conversation started to carry on the more I appreciated his.. PROFESSIONALISM, BEING COURTEOUS, MOST OF ALL VERY KNOWLEDGEABLE AND WAS VERY CONFIDENT with what he was doing. To make a long story short... I left the premises overwhelmingly satisfied and happy! Congratulations for having BRETT in your team! He is one of a kind. More power and luck to your business!

Thank you for the wonderful 👏 Services went in for new tires and alignment. The guys was nice and professional did a great job 👏

They over torgue my lug nuts broke them on both sides of the car

Great place to go if you need auto/truck help! Staff is helpful and knowledgeable. Prices are reasonable. I would recommend this place to all.

In and out...great staff

I had good luck. Good option for tires

I am really disappointed in there honesty and service. I went to Pep boys thus summer and sent all most a thousand dollars on repairs on my car. I did not question there price. Today 2/3/2019. I went back because I thought I could trust them. They Pep boys tried to overcharge me by 7 times the amount to change one headlight on a older car. I also already bought the light bulb. They wanted to charge me $78.00 to install. I left the store and went next door to Monroe, they install my light bulb for $10:00 dollars. Pep boys you lost a good customer and anyone else I can tell.

I would honestly rate 0 stars if theres was an option. I went to the pep boys to get my car inspected and for a oil changethey charged a ridiculous price but thats besides the point. It took more than two hours and afterwards they told me there was an issue with the belt plus they drained the oil out and returned it back to me. I couldnt even move it from the property. So I got out and call them back over to get a refund. I was told there would be no refunds. So I asked to speak to a manager and what do you know? All of a sudden I can get a refund. I hate it there

Have most of wat u need for ur car

Fast and friendly even saved a few bucks!

Had my car towed here after the control arm bent on the highway and once it got to the shop, they immediately jacked it up and looked at it and were apparent with what they were going to do and had it fixed over the weekend. They did forget to call me when it was done but no biggie. Have also gone here before for parts before and the staff is always friendly and helpful. Also stop stealing parts out of the drawer because I was looking for lug nuts once and the computer said they had some but when we went to look in the drawer, they werent there...

Service department (Mike) was excellent helped me tremendously to get the right tires for my vehicle. Will definitely return when needed.

Very good customer experience job

This guy has been in business for over 20 years, and you can tell in the way that he runs his business, how courteous he is, the high level quality of the work and how fast the job was done. You get the feeling that youre dealing with stand up people when you do business here. I recommend Mr. Tire to anyone who needs work done on their vehicle.

The service desk staff and mechanics are all awesome here. They got me in as a walk-in and checked my tire for leak issues. Didnt find any major issues and no small leaks at this time, explained to me my options, and were very helpful. A+

Had my car towed here after my engine blew. The people here were awesome and helped me through this difficult process and even left me feeling good about it.

Great Store. I have been in here a few time and my most recent experience was the best. Customer service was top notch and I will go back there because of Scott. He really knows his stuff.Thanks Scott for giving me the best service I have had in a very long time!!

You are the best,great deal, friendly and knowledgeable staff, and got the job done before it snowed

This business gets 2 stars because Gary was pleasant and helpful over the phone. Jay, however, was abrupt with me over the phone and was rude to my daughter in person. Jay needs a big lesson in customer service and professionalism! He doesnt represent Pep Boys in a positive light. We wont go back.

I had the unfortunate experience of having my alternator go out after a long trip. Mike at Pep Boys on Central Ave in Albany was very helpful and his customer service helped a rather difficult and unexpected episode to go smoothly. Actually, all of the staff there were courteous, professional and helpful. I recommend Pep Boys on Central based on this experience!

They enforce a policy thats no were to be found, neither is the store facility or in their online website. Terrible customer service, the manager didn’t care at all, and just wanted to dismiss everything I was explaining, not professional at all.👎🏼

Friendliest staff I have ever encountered! Helped me with everything I needed as well!

I disagree with the post before that said the place is sloppy. To me everything looks clean and organized. The staff here are professional, friendly and extremely helpful. My business relies on Pep Boys Auto and they have not failed me once again since I have moved up here a month ago. Until this changes my rating will remain the same.

Good lads there. Great customer service

Pep Boys Central Ave Albany. Used to be a decent place for a woman to go for car repairs.. no more! I went for a battery.. they showed me the price on their computer screen.. and then tried the bait and switch.Last week. I needed brakes.. Mgr made 8 am appointment and told me car would be done 11am. I went back before the shop closed to drop keys.. told him Id be back in the morning.. and he totally backtracked said car couldnt possibly be done before 3 or 4 at the earliest. I did not leave the car,!Pep boys no longer honest with women! Go across the street to Meineke. Bob was quite honorable and they do all car repairs not just brakes.

Nice place

Service was quick, cheapiest prices around. Even gave the internet price which was 25 percent cheapier. Friendly service.

I had been a happy Pepboys customer for many years and have repeatedly given them the benefit of the doubt over the past few years as its service has steadily declined. However, the service and quality control of its locations in the Albany, NY, area has become unusable. For example, I recently made an appointment for a smoke test and state inspection. Then arrived to discover the only person trained to do the smoke test was unavailable. When I returned again for the smoke test at considerable inconvenience, I discovered the only inspection guy was out. Thus, I had to return yet again. No warning in either case. Most recently, I discovered theyd seriously overfilled my crank case during an oil change. Yes, they even screwed up an oil change. When I returned to get it corrected, they initially refused because their used oil reservoir was overflowing and they couldnt find the errant oil change appointment in their screwed up computer system. While there all these times, I heard numerous others encountering similar difficulties. Anyway, Ive finally given up on them. Too bad for Pepboys since Id referred lots of business their way over the years.

These guys are something else. Everytime i go here the wait is ridiculous. They offer appointments, but dont honor them when you get there.

When there parts people dont have a clue about cars and their parts when the computer does it for them and your forced to go back 3 times so the idoits can get there stuff together and part numbers right because they kept giving me the wrong parts. Said they discounted me for the hassle and honestly a 20 dollar discount for horrible service isent gonna cut it. Kinda understand now why pep boys is going out of business.

The customer service representative was very helpful and spent several minutes with me looking for the hardware i needed. Unfortunately since the size and thread pitch were such an unusual combination, they didnt have what I needed but I really appreciate that the staff is so helpful.

Called to inquire about some exhaust piping today. Asked if they had any 2.25 piping in store. Was told that uhhh, I dont know. Then I politely asked if he could check. Was told no!!! It is his job!! I live far away, and I expressed that. But the person who picked up the phone would literally not give me an answer until I came down to the store. Not friendly. Never going there.

I set up appointment got there 40 minutes before appointment man asked would I be waiting for car said yes going to get breakfast at dinner down street came back 2 hours later man said car wasnt ready a car was ahead of mines asked know much longer tha man said 40 minutes told man please give me my keys will be going to another place took car to other place got oil change now I am happy with my oil change at another place that wasnt PEPBOYS

Good solid service within reasonable time.

I go in for their 29 minute oil change or whatever time they were lying about. Anyways, itll take 2 hours they say and theyll call me when its done. Ok fine Ill walk and get lunch with my wife. 2 hours go by with no phone call. I decide to walk back and notice my car is in a different spot so it must be done.I go in, pay the unreasonably large amount for my oil change. I get to my car, the floor mat and seat cover the tech put in are still their (meaning they left their garbage in my car) furthermore the steering wheel and door were covered in oil.Everything about this place screams sloppy and unprofessional. Ill only ever be returning for parts. Their service ability has plummeted since Gene and Eric left.My recommendation, find a mom and pop shop and build a relationship with them.

They lie, they steal, they overcharge and terrible service overall. Would not recommend.

I WORK THERE...

Awesome help at pep boys, always curtious. Always saving money. Great timing. thanks

I Went in because my tire was making an odd sound, they found the problem fixed it within the half hour and it cost almost nothing to get done. Thank you so much for the great, affordable service!!!

Excellent Service and ProfessionalismBEATS AUTO ZONE HANDS DOWNKAISER LEXIE AND RNAMASTE

Its an auto parts store. I was looking for window decals but the selection was pretty ordinary and a lot of items were out of stock.

The staff was great. I needed help with something they came outside to check on car and pointed me in the direction of service I needed. No pressure just strait up- here is what you need-boom, then out.