I was purchasing a new home and needed some affordable appliance so a friend recommended Grove. They had a great scratch and dent section and the prices were great! I got all my kitchen appliances and washer and dryer and saved a ton! The sales people were great and so helpful. Highly recommend!

I recently purchased a refrigerator and I cannot say enough about the outstanding customer service I received. After calling a competitor and finding out that they couldnt deliver a new refrigerator to me for more than a month, a friend recommended that I contact Grove Appliance. The person that answered my initial call explained that all of the sales reps were busy at the moment but someone would return my call ASAP. That call came in less than an hour from a sales rep named Hailey. She immediately asked me if my refrigerator was not working and I said yes. She explained that priority is given to customers whose refrigerators are not working which really impressed me. An hour later I arrived at the store and met Hailey who was extremely helpful and knowledgeable about the product. When I explained that I was interested in purchasing a French Door refrigerator she suggested a scratch and dent model. She took great time and care in looking over the model to see if there were any noticeable scratches or dents which there were not. In less than 25 minutes I had purchased a Frigidaire Gallery French Door model. I was thrilled to learn that it would be delivered the next day. Lance and Rob delivered and installed my refrigerator. Once again, I received outstanding customer service from these two individuals. They did a great job installing it and took the time to explain the features, along with some helpful care and maintenance tips. They were friendly, kind and very knowledgeable about the product. I explained that I would soon be purchasing a new oven and they gave me some great advice and explained what great options Grove offered. I will definitely be returning to Grove Appliance for future appliance purchases. Again, many thanks to Hailey, Lance and Rob for the outstanding customer service. In less than 24 hours I had a new refrigerator which I am very pleased with.

Just had a new freezer delivered this week. We have purchased from Groves several times in the past. Their service both in sales as well as delivery & maintenance is fantastic. Our salesperson Alan is great. Very knowledgeable, professional, and friendly. He genuinely tries to help you make good choices in making your purchase. The delivery guys Rob and Lance are out of this world. They are careful with the delivery product, professional, super friendly and able to tell you what you need to know to be able to use your new appliance properly.

Very great customer service. We needed a new washer and knew what we wanted. We called and they found exactly what we were looking for without us having to even go into the store. The delivery guys are very friendly and helpful. They remove the old and put in the new and hook everything up, no hassle. We have bought two new appliances from them so far and we will continue to go there in the future. Highly recommend.

Great service and great selection! Alan was very knowledgeable and took good care of us. They have great prices a scratch and dent section. We got a scratch and dent with no scratches or dents! They also have the best price on the extended warranty, and they service the appliances themselves! So happy to support a local business that cares about their customers! Also, the delivery guys were very friendly and professional. They hooked up our appliance, and took the old one all free of charge!! Other stores charge for all of that!! Very happy about this purchase, and we will be sending our friends and family to Grove Appliance!

The salesman Allen was very knowledgeable and the front desk was clean and covid friendly. They worked with my schedule for delivery and the delivery people were efficient and friendly.

The sales representative, I believe her name is Haley was awesome! Very friendly and professional. Took the time to give me the measurements of my new refrigerator over the phone so I could make sure it was what I wanted. The delivery guys were really nice and professional as well. Moved the refrigerator into the house and hooked it up. Even put the doors on it because of a size issue they had to take the door off the fridge to get it into place! Would highly recommend Groves for any appliance needs!

I needed a freezer and the found that the big-box stores no longer stocked them. Some delivery dates were weeks out. I found Groves online and was able to text to see if what I wanted was in stock. They were very quick getting back to me. When I went to purchase, I realized they have a great stock of all kinds of appliances, as well as scratch and dent items, which were cheaper. They also carry furniture. They delivered my freezer within 3 business days at a very reasonable charge of $30 for the distance. They would have even taken an old appliance. I was extremely happy with my dealings with them.

When we ordered our freezer. Groves made it very easy to schedule a delivery time. When it showed up the delivery guys were quick putting it in place and answering any question we had.

Two men arrived from Grove Appliance early on Tuesday. Together, they removed our old refrigerator, replacing it with the new. They spent time removing all the plastic and setting the levelers to the proper position. They wanted to be sure the doors closed on their own if left open...perfect!!! They were so polite and explained everything they were doing. We could not be more pleased with the sales person we dealt with combined with the delivery. We will definitely return to Grove!!

My husband and I bought a new refrigerator (not first time buyers from Groves) and we had Lance and Rob deliver it. Both gentlemen went above and beyond for us. They moved the old refrigerator to it new location which included having to take the doors off and put them back on. Brought our new refrigerator in and set it up which included hooking up the water. They also took the time the cut some of our water line so we didn’t have too much. All and all another great experience with Groves. We highly recommend!

After shopping around for a new fridge for a week. We found that grove offered more then any place we looked. They have a large showroom with a greater number of appliances to choose from. They also offer a scratch and dent department which was where I was able to find a great brand new refrigerator at $500 less then market price. And that is after we replaced the dented freezer door with a new one that they had at the store and installed for me also. We are very happy that we didn’t buy before we decided to go to Groves.

Delivery guys had to do extra work to hook up new washer. Old connection was rusty but he took care of it. Very pleased with the job. Thanks, guys.

I have bought several items from Groves over the years, last appliance was a washer. Customer service is 5star from moment enter the store till your purchase arrives and placed in my house. Appliance excellent condition and installed properly. Highly recommend Groves for superb quality merchandise with excellent service!

Thanks to muscle Man and Sasquatch for their delivery on our appliances..You guys are great! Wont go anywhere else!

I have shopped at Grove for a few appliances over the past years. Excellent! As need has arisen, it seems Grove begins to sell things other than appliances. Alan and Sara were so very helpful. Delivery and installation is done well and efficiently and always courteously!I. I am so very pleased and appreciative of this store,its inventory, prices, and its great staff. Thank you, Grove Appliance.

Rob and Lance (Sasquatch and his partner lol) did such an amazing job! I was just there to be at the house for my parents while they made the delivery and I will say these two men went above and beyond the point of service. They worked very hard during this delivery process and didn’t complain once, even after getting electrocuted twice by a faulty plug 🤦🏼‍♀️ I would highly recommend these two and even grove city appliance after such a happy experience!

The young lady that helped me pick out my freezer & refrigerator was wonderful. She did not try to talk me into anything I didnt want. Then I came back a few days later & bought a dryer. Different lady helped & she was also wonderful. The 2 young men that delivered the appliances were spot on and were nice. Thanks.

Great service from sales to delivery. Alan was very helpful and patient with me as I made my Appliance selections . The 2 men who delivered my appliances were on time and very careful bringing in the new appliances and taking out the old ones. Very satisfied!

The financing process was super fast and easy. I picked out my refrigerator on a Saturday and it was delivered on the following Monday. Delivery was efficient & professional. I would recommend Grove to anyone!

Very happy with new refrigerator, the 2 delivery guys were very conscientious bringing in the appliance in thru our home and down the basement. Took hand rails off and were real careful not to bang up walls!! Excellent job guys! They were courteous and professional.

Very friendly and courteous people. I drove an hour away to buy a new refrigerator from there and they also delivered it for a small extra fee. Extremely satisfied customer right here! Thank you Grove Appliances! 😁

The staff is exceptionally professional, kind, and helpful. Delivery was easy and they provided a good orientation on the appliance. We will purchase from them again!

Very nice variety friendly staff and the delivery guys were the best. Went above and beyond

Fantastic customer service. They took time to help us figure out exact what appliances we needed for our kitchen remodel. Delivery crew was top notch and very professional. Even tolerated our twin 4 year old grandsons who wanted to help.

The delivery men did a awesome jobhooking and installing our new stoveYou gained 2 new customers Im going to tell all our friends and family about you.Thank you so much

Great experience purchasing our freezer from Grove. Quick in and out within 10 minutes after choosing what we wanted. Delivery was great and on time. We had a problem with our freezer not cooling down enough. But with one phone call to Grove they had their tech out in hours to save all our food in the freezer. We will definitely be back to make more appliance purchases in the future.

Very quick and efficient delivery! I always refer people to Groves Appliance because they make everything so smooth and easy from purchase to delivery…..!

Great service! I just bought a house earlier this year and it came with appliances, however my fridge stopped working a couple weeks ago. They were so helpful and understanding and helped me find the perfect fit for me! They delivered it the next week and followed up to make sure it was just what I had wanted.

I buy all my appliances here and they never disappoint. I just had a washer and dryer delivered and the 2 delivery guys were awesome. They took their time down my narrow basement stairway and set them both up perfectly. Will continue to keep purchasing here

Bought a new fridge and mini fridge for our garage. Salesman was super friendly and all the staff. Had it delivered and the delivery guys made it super easy and were very quick to get it all set up.

Highly recommend Grove Appliance. No pressure buying experience. Straight forward pricing. Delivered in window promised, with advance call. Professional, courteous,, and quick installation.

Love Groves. Good service, prices,and people. Recomend to every one!

Groves had an amazing sales and delivery staff. I could not have been more satisfied with my purchase. Thank you

Service delivery was prompt, professional and extremely efficient. The delivery was on a walk up second floor apartment the exterior door had to be removed for them to get appliance inside. They were prepared an friendly also removed the old appliance. We have been extremely satisfied with all the purchases deliveries and services from Grove’s Appliance

I purchased a dryer over the phone the sales lady Haley was very nice, the delivery guys were great also, they even replaced my vent line for me. It was by far the easiest experience Ive had buying an appliance.

The sales person was very helpful and patient while my husband checked out all the chairs to make his decision. Pleasant and cheerful. Delivery was made promptly. The delivery personnel were kind and helpful. Will always choose Grove Appliance when I need anything. Best prices and nicest staff around.

Awesome sales rep to explain the differences in the washers available to me. Ended up purchasing a Speed Queen that has exceeded our expectations. Even the two delivery guys were very professional and took great care to install the washer without damaging my home. Very well done. Will buy all my future appliances from Groves Appliance.

Grove’s appliances was very accommodating in helping us find our new washer. Customer service was spot on. Delivery drivers were courteous and took the old appliance with them. Look forward to doing business with them in the fall when I revamp my kitchen appliances. Thanks again for the great service.

The delivery process was super easy and the people were very kind! They even helped me out a little bit moving my old fridge for me! I had zero issues and would recommend them any time.

We would recommend Grove Appliances to anyone whos looking for an honest, reputable company. We visited many stores looking for our new refrigerator. They gave us a great price. Free delivery and removed our old appliance. Check them out. You wont be sorry that you did.

Sales people were very friendly and helpful in picking out our new refrigerator and freezer. Delivery arrived on time and the delivery guys were wonderful as well. Will definitely purchase future appliances from Grove.

I have been getting my appliances at Groves for over 25 years and always very happy with staff and delivery. Made a mistake and was getting dryer from somewhere else and had issues with delivery so I canceled then went to Groves and not only had knowledgeable salesman but he had dryer delivered that same day and 12 months same as cash! Most definitely recommend 💯 %

Grove appliance is a great showroom to get your kitchen machines. I got a stove (and a better model because the price was so good) was not finished with kitchen remodel when I bought and they held it safe for me till I finished my tile floor. Delivery was easy from their truck. Brought it in and unboxed and set it in place. Really awesome staff. Thank you Grove Appliance.

I had an issue when calling to ask about a repair. Was promptly messaged back and feel confident that the issue will be addressed.

Fantastic service reasonable prices friendly staff delivery was quick always go to groves appliance to shop

Excellent service from start to finish!!Thank you for having great people that give the best customer service!

Always a good experience with Groves. customer service is 5 star and staff well informed and helpful. Highly recommend.

Bought a refrigerator and a dishwasher, had a few issues with some parts and customer service, but Groves did reach out and tried their best to resolve issues, Tom definitely went above and beyond to fix our issues and this is an updated review, not a 5 star review by any means but because of his contact and diligence hes done enough to rethink our review. Nice work Tom and thanks for getting our issues resolved.

As always, sales staff is friendly, knowledgeable and helpful to customers.Delivery was timely with delivery staff friendly and competent. Prices are competitive with great sale events.

Everyone was extremely helpful throughout the process. Sales even worked with us to get our refrigerator delivered a little earlier than the projected date. Delivery and installation folks were also excellent. We will be back.

Staff was very knowledgeable and helpful in the selection of new appliances. Delivery service was very good and very timely, we did not have to wait as long as we would have with a competitorDelivery was also very efficient and courteous.

Found Grove Appliance on Facebook. I messaged them with 3 questions. 1 do you deliver. 2 do you take away the old one 3. Do you service it. The answer was yes to all. My daughter and I went to Grove Appliance and were greeted and shown refrigerators and had all our questions answered. We picked the one we wanted at a great price. A few days later it was delivered and everything set up. Very friendly and knowledgeable delivery people. Great and perfect experience. Will return next time we need their services Debra

We had a great experience from the time we walked in to Grove to the day of our delivery. We bought our washer & dryer, dining table and a recliner from them. Everyone is friendly and knowledgeable! We will continue to use and recommend Grove in the future.

Nice selection of appliances and friendly helpful staff. Delivery men were great and set up our refrigerator for us. Will definitely buy our next appliances here!

We went to a big box store first. I was holding out to look at Groves before a decision was made. Everyone at Groves were helpful and knew their products. No one was pushy. I have bought here in the past and will continue too. Prices cannot be beat and sales and service are great. No big box store no hunting for help no over inflated pricing and was delivered in less than a week.

Overall great experience! Got exactly what we wanted the service at the store was amazing and the delivery guys were great as well. Overall happy with our experience and would go back and recommend it!

I am new to Ohio. Everybody said I should go to Grove Appliances in Alliance for the new washer and dryer combo I needed. After looking at competitor stores I knew I needed to go back to Grove. The prices were in my budget In the models were from quality manufacturers. I know I will return to Grove when I need additional appliances or furniture. I recommend readers love this review choose Grove.

Salesperson responded immediately to my questions on a weekend via text. I placed my order. It came sooner than expected. Delivery was on time. They did a great job.

I have worked with Groves for many years and they NEVER disappoint. They always do what they can to help and I appreciate the family value that they have. Would highly recommend and will continue to buy from there in the future.

These guys know what they are doing, in and out very quickly. They installers are also super nice!

Thanks Grove! I got a great price on a refrigerator and dishwasher and they delivered and brought it in the house for me. We love our new appliances!

Grove was very knowledgeable about their appliances and very friendly. They delivery guys were very nice and explained everything and answered any questions we had. I highly recommend them!

Bought a mattress this time. Price, product, customer service, delivery all excellent. We have also bought freezers, stove, dehumidifier, and refrigerator over the years. Love the scratch and dent showroom and that they provide service for appliances as well. All reasons to never shop anywhere else.

I was in urgent need of a refrigerator as my family was coming to Canton for a weeklong visit. I called/went to four appliance stores in the Canton/Massillon area and no one could help me obtain a refrigerator within a few days. My friend suggested I call Grove Appliances in Alliance which I did. The salesperson noted my needs and called me back within 45 minutes with several options. I drove 20 miles to the store and was able to purchase a refrigerator with my specifications, which was delivered within 3 days! That is what I call service! No easy feat with the shortages due to COVID.

I have purchased appliances from Grove Appliance for many years. I keep returning because I appreciate the great selection available in different price ranges and the service that comes with the sale. I know if I have a problem with what I’ve purchased I can call on on Grove to assist me. They want me to be a happy customer. I believe in buying locally and know thatI’ll get the service I need by purchasing products available at Grove.

We purchased a scratch n dent fridge from Grove. They were fantastic. They arrived on time. Got the fridge up some steps and fit it right where we wanted it. Would definitely recommend. Great job guys!

They delivered my freezer in a timely manner. The guys were very polite, they did a great job! Went and bought another one waiting for it to come in a couple days! Highly recommend this store!

Just bought a new washer from Grove. Delivery was exactly when they said it would be. The guys removed the old washer for me too. Great all around purchase experience. Will definitely be back in the future

We bought a washer, dryer and vacuum. We had to replace the fabric softener dispenser on the washer. They quickly had the part shipped and all is working well. The delivery personnel were very professional. Overall a great experience. I would recommend Grove Appliance.

The sales people are very knowledgeable about the products and the delivery team was exceptional when they delivered my new refrigerator!

Plenty of selection and the price was fair. The delivery was prompt, and the two gentlemen that delivered it were excellent. Had it put into place and had it running in no time.

Purchasing a new washer and dryer was so easy. We did our homework and the salesman, Tom, was very knowledgeable about the machines. Delivery was professional. The place I keep our machines is not easy to access (the backs). The 2 gentleman were caring and efficient. They leveled and ran the machines before leaving. They discovered the sensor needed fully installed in the dryer because of testing. Easy fix. I would have freaked if I tried to use after they left and it didnt run. Top notch service!

This is a great place to get appliances. Ordered over the phone. They came out really fast and set the appliance where I needed it. They leveled it and set it all up. I was not expecting that. Ill be back.

Price gouging at its finest at Grove!! Came from Big Lots, and saw the same loveseat, which was 699 at Big Lots for 1699 at Grove. I understand making a small markup (100 to 200) to make a profit, but 1000 is excessive. Avoid this place at all costs.

Everything went as expected. Friendly service with knowledgeable Sales and Customer Service staff. Thanks

Easy to finance, solid online catalog, knowledgeable salesfolk, competent staff. Phone calls are pleasant and quick, and service techs know what theyre doing. Been shopping here for years. Much easier to deal with than big box stores.

Groves is great to work with. Good service, friendly staff.

The people at grove appliance store were GREATNo issues. Went in, sales helped right away. Picked out what I wanted, and delivered sooner than expected. Setup was quick and effortless. Will purchase again from them!!!!

Sales staff was extremely helpful. Delivery guys were polite, careful of floors, walls, cupboards. They had a difficult driveway to deal with and were real pros!🏆🏆🏆

I needed a new freezer. My requirements were it had to be an upright, movable shelves, and bigger than my old one. Ive purchased many appliances from Grove in the past, always been satisfied. They had exactly what I wanted, and it was on sale. Their delivery persons were professional.

I enjoyed working with Grove appliance, they did everything they said they would.Thank you Grove appliance!!

This is the best company on the planet their customer service puts everyone to shame. Groves should be a model for all businesses globally, they bend over backwards to serve and have the same and sometimes better than any big box store. The personal service is outstanding beyond compare. I snub my nose at all big box stores and ebay and amazon should be listening too.LOYAL CUSTOMER FOREVER AND WILL CONTINUE TO BE FOREVER.

Large selection in stock. Fast delivery with good prices.

I would highly recommend anyone whos looking for quality to stop by and shop at Grove not only are they affordable but the customer service that my husband and I experienced was top-notch during both are visits its a one-stop-shop and I would also like to applaud their delivery team they are very courteous and on time. I will be returning and advice again anyone whos looking for quality furniture and appliances at literally a one-stop-shop to check out Grove you will not be disappointed

Groves is the best place in town. Friendly service, reasonably priced, great selection and fast delivery.

Just moved to small semi rural community and was used to dealing with big city box stores and their attitude. Found GROVE APPLIANCES in alliance OhioAnd sales woman Haley. Knew her products. Was not pushy and very patient. Could not decide which model to pick and said we would think about it. A couple of days passed with no follow up by her or should I say no high pressure to make a choice. Called he back to place an order and was cordially greeted and asked if we had more ?s. Said no but we had decided. She took our order.And thanked us a number of times. Arranged a delivery date. Less than a week later we were first delivery of the day. Two gentlemen and I do mean gentlemen showed support at 10 past 8am. Clean neat and both knew howto use soap and water. Honored our request to really clean their shoes, carpet was just cleaned, and move new unit in. Placed old one in garage as smooth as hell. Assembled new unit and found some warpage of side. Called office and we were given a discount on price and then they found a scratch on door so a new door was put on order. Could not have been more quality conscious. Pleasant, competent, very very thorough and best of all had a sense of humor.We will be back to GROVE for whatever products we need and they can supply.Sure DONT miss living in the big city.

The process was very quick. The staff was very nice from the start from the store picking out washer and dryer to the delivery guys.

Always love shopping here! Great people and awesome customer service!

Amazing people and offer great scratch and dent prices

Great service! They had what I needed in stock and the delivery guys were great. Very professional. I highly recommend Grove Appliances.

Delivery guys were professional, on time, calling me ahead to let me know exactly when they would be there. The salesman was very informative, taking time with us and answering all our questions. I love that they service what they sell!

Service, advice. Best in town!

Grove appliance is amazing. The people who work there are very nice and best of all NOT pushy...and they give you the information you need. I have purchased other appliances here and recommend Groves to my friends. 4 star rating because I dont give 5s

Grove Appliance never disappoints. From purchase to delivery they are always professional and very friendly.

Very professional and helpful. I was without a working refrigerator and they were able to delivery the following day. The guys that delivered to me worked so well together is was actually amazing to watch. I plan on returning for an oven eventually. Thank you!

Very friendly people was quick service and they delivered same day! Love the refrigerator I got . Evan called few weeks later to make sure I was happy with my Apliance I got. Wonderful place to go has plenty of selections to choose from.

Great products great price and they stand behind what they sell

Service was great, delivery team was fast and knowledgeable

Very pleased with entire experience of purchasing a washing machine from sales to delivery and installation at Groves Appliance. Amazing customer service in comparison to a big box store purchase which was defective.