Ive been going to this walmart vision for yrs, I am aware there is not a Dr on site, I was reading the post they had in front of the store, the lady sitting at the eye exam table was VERY RUDE, ACTUALLY YELLING AT ME, WE ARE NOT OPEN!!!!, I REPLIED that I was well aware there wasnt a Dr on site, she seemed to be very upset that she had to put her phone down to address my question, continued to ignore me with her eyes rolling, I have changed my Dr and a place where Im treated with respect and not felt like I m a inconvenience.very disappointed in Walmart vision alliance

Heather Alcorn, O.D. provided excellent service. Very intelligent young lady, she answered all my questions. She informed me of options in my care. She was polite and respectful. I never felt rushed. She went out of her way to provide excellent service. Walmart Vision Center just recently made a great business decision hiring Heather Alcorn, O.D.I would have given 5 stars but after deciding which frames I wanted to buy, and went to order and pay for my glasses, One lady just got off the phone and started talking about remodeling. Both continued their remodeling conversation while I sat in front of them waiting for them to acknowledge my presents. The young lady had long black curly hair, who was taking my order. She just ignored me and continued to talk about remolding. I got her full attention when I stood up and walked a way. The customer is a priority. WalMart Vision Center needs to provide in service to employees on How To Focus on Customer Service. Thank God Walmart Vision Center recently hired Heather Alcorn.

Very disappointing customer service. I walked in to order contacts and spoke to a woman who had to put her personal phone call on hold. I told her what I needed, she rushed me through and said my contacts were ordered. She informed me it would take a week for them to ship to the store and I could pay when I picked them up. Ten days later I called the store to see if the order was ready for pick up and I was told there was no record of the order being placed, nor could they give me samples to hold me over. Apparently the woman I spoke to was too concerned about getting back to her personal phone call then to do her job and actually order the contacts!! So meanwhile, while I waited 10 days for a new order, my daughter ran out of her contact supply, has to wear expensive glasses to basketball, and will not have contacts for her vacation! Nice work Walmart! I applaud you in your lack of customer service and laziness!

July 19th Very bad experience, horrible customer service. I just wanted to get my eyes checked and go to work. The woman doctor kept trying to get me to do and pay extra for multiple tests that I didnt need or ask for I paid in cash they didnt have a trial pair of contacts for me in my prescription which I understand happens. I wear air optix she talked me into getting ultra sent me home with something close. Two weeks later I called to see if my contacts were in I was told there were no contacts for me and there was no order. Was told the doctor was not in she would call me the next day the next day came and no call I called them they told me there was never any order they didnt know what happened I told them just order my air optix then when I pick them up you can finalize my prescription they said okay we are talkin about trial pair contacts. Today is the 26th of August I called they told me they did not have any contacts I already received them I said no I did not receive them he said I apologize there is also no contacts here for you and nothing on order.. for some reason they finalized my prescription on the 19th of August... So it took them 37 days to tell me they never ordered my trial pair that I wasnt going to get a trial pair that I paid for. in my prescription, not close to it!!! And it was finalized on the 19th of August not the 26th when I went to pick it up... You should be ashamed of yourself I will never ever bring my business there and I will let everyone know not to go there and what happened this is happening way too often anymore......