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Glass Creations LLC.
9850 Nesbit Ferry Rd UNIT 4, Alpharetta, GA 30022, United States
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Glass Creations LLC.
Comments
An
Review №1

Moe came to our house and provided us a quote to fix our custom glass door. He was able to find the glass match, picked up the broken glass on Saturday and delivered a new the repaired glass on Monday. He was extremely professional and exceeded our expectations with his quick turnaround. I would highly recommend him and will use him again for future projects.

GO
Review №2

Moe did an Awesome job on 15 windows! Very thorough and attention to details. I’ve referred him to several folks as a result of my great experience. Please keep up the great work Moe!

Re
Review №3

Fantastic experience working with Moe from Glass Creations! He came to my house the same day I called him for a quote to take measurements. Within a few days he was back at my house with hand drawings and glass samples of the window. Following that the finished window was installed and complete within a week and a half. Moe was extremely responsive and very reasonably priced. I highly recommend this for any custom door or window that you need!

Yo
Review №4

Moe was a great artist to design and delivered a great looking beveled glass for my bathtub window. The beveled glass window was so beautiful and impressive, it brightened up my bathroom. It also helped greatly to sell my house in 3 weeks. I appreciate Moe’s great craftmanship and recommend him for anyone interested with getting a beveled glass window.

Ma
Review №5

The worst service I have ever received! From start to finish there were problems with ordering, getting them to show up at all and installation. Do not use Glass Creations!

Ad
Review №6

Moe has thru the last 10 years worked on my front door and replaced several glass windows and doors where the seal between the panels failed and moisture got in. He was always professional and fairly priced. His work withstood time and we had no problems with the windows after he replaced the glass.

Je
Review №7

Moe created a beautiful glass door but the paint peeled off within a few months. He promised to come fix and repaint it but never did.

Ri
Review №8

A few years ago, Glass Creations supplied us with a beautiful glass design front door plus custom made side lights and transom to match. Moe and his staff also maintain the finish on the door by routinely applying new varnish as required.

An
Review №9

The worst experience of my life...Glass Creations Doors & Windows, 9850 Nesbit Ferry Road, Suite #4, Alpharetta, GA 30022On 3/2/17, I provided a $2,500 deposit (50% down) towards a $5,000 front entrance door. Was told that installation would be in 4-6 weeks. All dealings were with the business owner. Long story short, I never got the door & eleven months later, the owner wouldnt refund my money.After the promised time period had passed, I went to the store to inquire about the status. Was greeted w/a big smile & told a few more weeks.During this entire ordeal, I never received a phone call providing an update, nor apology for the delay. For eleven months, I continued to visit the store & continued to be greeted w/the same big smile & told a few more weeks.February, 2018 (11 months after initial deposit), I visited the store to cancel the order. The owner was fine with me cancelling the order because he then confessed that he didnt have the door & said that he had given it to the installer, who took off to Las Vegas & both he & the door cannot be located.I requested that the $2,500 deposit be credited back to my credit card. He replied that he wasnt able to do this & had a handful of excuses. When I asked that he give me a check, he replied that he didnt have the money because business has been bad & said that I would have to wait for the money.After much prodding, he said he had an installation coming up for a customer & was also expecting a potential new customer to come in & give a down payment, in which case he would be able to give me some of the money the following week, (AKA robbing Peter to pay Paul). When that time period had passed, he said that the installation was postponed because of rain & the potential new customer hadnt come in yet. More excuses!At this point, I reached out to the bank, but was told that they were unable/unwilling to credit my card because more than two months had passed. I had always heard thata customer would have recourse whenever using a credit card. I had no idea that there would be such a short time limit to file a dispute. Since it was still a few weeks short of a year, I expected to still be covered.I was about to initiate proceedings for Small Claims Court. However, as a last resort, I decided to write to the Better Business Bureau to see if they would be able to provide some assistance. I expected them to file a complaint with the merchant. Instead, the BBB filed the complaint against the bank. The bank contacted me immediately. My issue had now escalated up the ladder & the new people I was dealing with were in full agreement that my situation was justified for a dispute. The bank provided a conditional credit while they contacted the merchant, giving him 45 days to reply. The bank never heard from the merchant so, to my relief, the conditional credit became permanent, a year after the initial deposit. The business owner didnt want to deal with me, so now he can deal with the bank! This one-year saga was a complete nightmare & the worst experience of my life.

Information
31 Photos
9 Comments
3.1 Rating
  • Address:9850 Nesbit Ferry Rd UNIT 4, Alpharetta, GA 30022, United States
  • Phone:+1 770-402-0009
Categories
  • Glass & mirror shop
  • Door shop
  • Stained glass studio
  • Glass repair service
  • Window supplier
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:Closed
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