Sales to service, they are top notch. comfortable waiting area, good coffee, very friendly atmosphere

The service team was very professional. I made an appointment on line and when I arrived the service person was not aware of my appointment. However, after I explained I had submitted on line, he managed to work me any at the specified time while explaining there were technical difficulties with the website.

Great service. Didnt have to wait a long time. Very helpful.

Great professional staff. Easy in/out service. Outstanding experience. Thanks!

Went to purchase a new pickup and had some things pop up, so I had to run home. In the mean time the paperwork made it to the finance desk along with my credit check and other information. Come to find out they sold the pickup from in under me. This goes to show the integrity of this company. I will not be doing business with them in the future, and I would highly suggest you don’t either. If there was a way to give them zero stars, I would.

Had to go to the shop for repairs they did a wonderful job and is neat and clean nice staff

I was an out of town buyer, everything went very smoothly. They had the truck and all the paperwork ready to go when I got there...no surprises! Staff was very pleasant and helpful. Would recommend these guys to anyone. Thank you. Love the truck!

They are the best we love Justin in service he is so kind honest and so nice to us!! Its so awesome that we get great service in Oklahoma and cant in our own state!! Thank you so Much! The Arnn family!!

We have been Wilmes customers since 1992. Weve been extremely happy with all our vehicles except one, the GMC Terrain. And the only problem with it was the size. Traded in a suburban to a smaller size.

We are driving through Oklahoma on the Friday before 4th of July, pulling our 5th wheel trailer when my truck went into limp mode. After stopping at Oreillys and finding out what code it was giving our hometown dealership suggested we call the nearest GM dealership. We were lucky to be in Altus and contacted Wilmes Chevrolet/Buick. The service department staff told us to come in right away and had it on the computer within minutes. They sent us to go get lunch in the service center truck and called us within a relatively short time. Lucky for us it was a simple fix, but the way each member of the service center staff went above and beyond for us makes me know that, had it been something big, they would have done a wonderful job. We will definitely be calling them from Texas when its time for our next truck!!!!!

Everyone was very pleasant and professional. I did feel good about the entire waiting time. I did not feel like it took more time than it should for an oil change

I was given time to make the decision that was right for me. The finance process was very easy and quick. The vehicle was delivered to me sparkling clean. Bruce Wilmes gave me many options and time to test drive each car. he was extremely knowledgeable with every aspect of the process.

Justin is a superb salesman who we have had the pleasure of working with before. He makes sure all questions are answered and the customer is satisfied.

I made an appt for tire pressure sensor change, arrived 20 mins early and I’m looking at a 3 hour wait so far!They came back to me and apologized and parts and labor free and voucher for free oil change!

My Equinox had an issue on the way to Childress TX and I called Wilmes in Altus and spoke with Jerry Baker. He arranged to have it towed to the dealership. It is a company car that was purchased in Tennessee, but when we arrived, they got the car right in and diagnosed the problem. They had to order a part, so they gave me a loaner car to use while mine was getting fixed! What awesome service!!! Big Thanks to Randy, Mike, and Jerry for getting right to my repair and getting me back on the road!!! If you are close to Altus and need your Chevy serviced, look no further than Wilmes!!!

Although I was terribly disappointed when I began experiencing problems with the infotainment screen malfunctioning daily after only owning my DREAM TRUCK for about a month and having only put about 4,000 miles on it. (Of course you know this is a top of the line $78,000 truck) After scheduling an appointment for repair, the service team got right on it and connected their computer to my truck so it could be updated. Even though I don’t understand why a brand new truck needs to be updated, this appears to have remedied the problem. The service manager explained that future updates will come to my truck automatically.

I always take my vehicles to the Chevy house. Very courteous and they do a good job. They dont pester me by trying to upsell services and do exactly what I ask of them. Im always a satisfied customer.

My 2019 Malibu had major engine problems and they fixed my car. It runs better than ever. I am very impressed with Wilmes and would highly recommend them for all your service needs.

Crystal Kennelly did a great job!!

I have had more experiences with this dealership than most people ever do in their lifetime. I would recommend any sales person any day and the service department has continued to go above and beyond for me over the years.

I felt like they did my oil change quickly. Friendly, clean & thanks for the snack

Great experience. Bruce Wilmes was very helpful and patient during negotiations for our family vehicle. The finance department spent hours reaching out to lenders to beat my rate from Navy Federal. I already had a great rate and was very impressed that Wilmes found a better one. Highly recommend Bruce and his team. - 2018 Chevy Traverse

Great customer service! Very kind and knowledgeable staff. Speedy service.

Used to be a great car lot. Not now. My mom took her car in for hail damage repair and was told that they will stay in the range of the repair check. Well they didnt and since they went over the limit. They were trying to get my mom to pay the extra 500 claimed that it is the deductible charge and things has changed since the agreement very disappointed in this car lot

Very polite and professional servicemen. They were really good. The service waiting area was nice and clean.

Best service department ever. But still wish they had the body shop....

Very friendly people and fast quality service thanks guys

Kevin Hamm did a great job at finding the vehicle I wanted and really went above and beyond. Couldn’t be more pleased with the purchase, Kevin, and the staff at Wilmes Chevrolet.

Kevin sold me my truck over the phone and delivered it to my door (nearly 4 hours from dealership. Great service!

Their service center is horrid. I guess they are oil changing specialist on new cars. My car was over heating and they diddnt even take off the radiator cap while they had it 3 seprate times over a 4 day time span. Seems like they were coming out with 4 figure numbers before finding a solution. Mistakes were made on my end, hopefully you wont make the same.

Everyone was very friendly. Made you feel right at home

Awesome customer service.

Efficient, personable staff provided quality customer service. Keep up the good work.

Quick and nice

I can always depend on service after the purchase. Thank you to the service department for squeezing me in for an oil change.

Friendly service. I appreciate them working on my car while I was working.

Went in for a flat tire change, everyone was friendly, courteous, helpful and the work was quick. Considering how late in the afternoon it was when it drove in.

They listened to my concerns, and I was met personally by a supervisor to make sure my experience went smoothly.

Great folks

Justin is an Awesome salesman to deal with and so is the staff. Including Mrs Turner in the cashiers booth

This place does not even deserve star(s) for service!! If you ever break down in Altus, OK DO NOT USE THIS PLACE TO REPAIR YOUR VEHICLE!!!! Extremely LONG wait with a HUGE LACK in communication and disregard for the amount of time and money, in order for repair!!!

Terrible business. Complete liars. Drove 4 hours for nonsense. Do not do business with them!

Amazing sales service! I got an unbelievable deal on a 2016 Chevy Silverado! Crystal was able to help me and get $5,000 off a used vehicle!

I dealt with the Wilmes Collision Body shop, specifically Jerry--overall it was an excellent experience. He took the time to listen to my concerns when I dropped off the car, took care of my car quickly, and made sure I was happy with everything when I picked my car up. He walked me through the work they did on the car, and immediately addressed any issues I had (which werent a lot). Additionally, hes very knowledgeable, thorough and honest. Youre in good hands with Jerry, and I highly recommend going to him for body work.

Joey Campos was a great salesman, he was not concerned with just selling a car but actually finding out what I needed and wanted. He listened and then worked to get me what I wanted at a price that I could afford. Joey and the Wilmes team were great, I will recommend them and Joey to friends and family, and I will be back when Im ready for another car.

We bought a truck here about a month ago. Everyone we dealt with was helpful and honest. No tricks, no hidden fees or outrageous documents processing. Overall, great experience. Would definitely buy from this dealer again.

They forgot to reset the change oil timer.

Seth Fojut, Service Advisor, is amazing!! He found the culprit of my non-working seat (a wedged coin on the track) and popped it right out sending me happily on my way, and my knees no longer touching the dashboard! Haha. I appreciate his honesty. Additionally, he was extremely pleasant and very, very professional.

I would like to give a big shout out to Wilmes Chevrolet. I was visiting my daughter, stationed at Altus A.F.B Oklahoma and had car trouble with my Acadia. I called and got a quick response on the phone and talked to the service manager, Mike. He was very helpful. He sent a tow truck my way and the wrecker driver, Michael was very polite and gave me a ride back to the dealership. It was a great experience and they had me back on the road very quickly. I would highly recommend Wilmes Chevrolet. They have a cozy waiting room and everyone there is very polite.Thank you guys!Barb

Would never go anywhere else for car buying, straight up honest sales team who will put you in the right car at a great price.

I know its late for me to put a review, but this dealership is amazing great people. great service and it fills like home. If you need help Tyler is guy to go to! he help me so much in geting my car. He knows about the vehicles on the lot and he doesnt push you into buying what you cant afford.

Refused to perform mandatory factory recalls by gm moters on my 2008 Pontiac G6. These recalls are MANDATORY!VERY DISAPPOINTED IN THERE ACTIONS & PLAN ON REPORTING THEM TO GM WEBSITE!!!!!Thank You Vicky. I will give you a call asap, I just seen that you had responded to me.Yes there are 2 recalls that I know of and my radio is locked. I dont know how much that cost to unlock, but that is an issue I need to get done also. Thank You Very Much!Hope to talk to you later today, Nov. 29 2017I have lots of questions.Many Blessings, Candi

Very easy to deal with, amazing service Department and friendly all around place to do business with. Returning customers

Friendly people, excellent service. Will go above and beyond to help you into vehicle that fits your price range

Great customer service. Kept me informed of the ongoing maintenance.

Great selection and the sales people dont pressure you.

Just got my truck back from Wilmes body shop and I couldn’t be happier! Jerry and his team are true professionals and really went out of their way to take care of me. Thank ya’ll for everything! Top notch in every way.

Works on car real good

Service was efficient. Personnel were helpful and respectful.

The guys in the service center are AMAZING!

Best place to buy car, trucks. See Justin freelander for best cost. Services Dept is fabulous. Extremely friendly people.

Great people there. Didnt seem to be judgemental. Treated the family as we where family. Straight forward about what we where there for. Loved it!

Best truck prices in the country

I messed up my 2016 Chevy yesterday and we needed it by today to go on a trip, and they bent over backwards to fix us up. Put us in a nice loaner and worked hard to get it ready for us to leave on time, even stayed through lunch to work on it. Mike Elkins and his service writers and techs are awesome! Thanks Wilmes Chevy!

The body shop does half decent work and tries to pass it off and when you ask them about incorrect work they are sarcastic like youre in the wrong for asking.Response: This is in regards to work that was performed on my friends Lexus. I accompanied her to the body shop to give the car a look over after work was performed. We found no less than 3 issues and when I mentioned adjusting a trim piece I was asked what body shop did I work for and that its within spec because even brand new cars arent perfect. The bottom line is this, dont question someones intelligence or knowledge on a matter when you are in the wrong because that person just might know what they are talking about, ultimately making you look very foolish. The end result was that the car was not accepted that day and the next day all the parts that were not perfect the day prior had been fixed and were perfect the next day which tells me that the QA guy on this job that was being sarcastic failed to do his job and wanted to pass of something that could have been done right to begin with. I hate to put a business out there like this but since you asked i would hope that some fine tuning in customer service in your body shop occurs. Additionally, chewing a wad of tobacco and spitting in a cup at the counter isnt a good look. The comments made by your staff that day lost you two Chevy customers who were in the market for a Suburban and a Tahoe.

Just tell them how much you want to spend and they will find you the correct vehicle. service dept is the best.

Great place to buy a car or truck! Friendly, knowledgeable staff with a clean showroom and a great service department!

Always professional and service is exceptional

Everything one and everyone was very good with our service.

Great work

My husbands CTSV has been their for over a month now, their first excuse was that they were waiting on his insurance company then they tried saying it took over 2 and a half weeks to get all the parts?Jerry in the body shop is god awful as well, terrible communication skills and lack of empathy as to our situation seeing as we live in Colorado and the vehicle is there in Oklahoma. Every time we wanted an update on his car WE had to call or email. Jerry never once reached out to him.Also, over charging his insurance company. Jerry can’t even order the correct parts to begin with.I grew up here so I have a lot of family and friends and I will make sure they never come here.I work in the service department for Ford and I train advisors so I know how all of this goes, this is the worst place I’ve ever had to deal with, Will NEVER return.

Amazing customer service! Way better than the horrible Vara Chevy in San Antonio, TX. They would get a negative 10 stars if possible.

I was temporarily working in Altus, and just needed my car serviced, they went above and beyond to make sure everything was exactly how I wanted They were very professional and as someone who travels quite a bit and has a lot of experience with other dealers, their customer service was second to none. A refreshing experience.

Just a quick stop at their body shop. Friendly people, good service.

Ive been dealing with them for years and they have always gone above and beyond to ensure great service experience

They were all extremely nice and very professional.

Awesome every time. They are like family friends.

Justin and Mike are the best,other personnel very friendly.they will help you

Very friendly and Helpful. I would totally recommend this place!!

This is where I buy all of my new vehicles. I also have all my service done here! Great job and personal service.

Straight up deals they will not try to rob you at all! The only thing I do not like that these chevy dealers are doing is charging 50 bucks for nitrogen in tires I never seen cars delivered with 4 flats to a dealership lol

They have the most comfortable waiting area. Water coffee pleasabt staff. The cleanest batheooms in Altus. Beautiful too.

Justyn Pennington was great!! Thanks for everything this am.

Ok, a couple of days ago, I scheduled an appointment to have an oil change here. I have a Chevy Equinox 2013 and I bought it from them Wilmes Chevy.Today my wife took the car, and they put a wrong oil type. luckily I checked my bank account balance and saw the notice I was charged less, $29. which I usually am charged $35. I called them and asked if there was a discount or the oil price got lower, but I was asked to take the car back and recharge the oil to get the right type of OIL. So, watch out for their service. If I would not notice, I would go more than what I had to on the oil ( they put regular instead semi-synthetic oil.) and I would jack up the engine due to their fault. WATCH OUT.

Bruce always does us right and 6 vehicles from him.

They did everything to get us the best deal possible. Woohoo 2017 Chevy

Went in right before the lunch hour, and Jerry from the body shop was very quick and efficient in giving me and estimate on repairs. I was in and out in less 30min.

One of the best, good organisation and customer friendly workers

Spent $4000 to repair my GMC SUV. They used old parts but said that they used new parts, they farmed out some of the repair work to other local garages, they overcharged and put in $40 charges for phony disposal of rags and such. They will not give written warranties only verbal ones that are worthless. They break ground straps on vehicles and do not repair them. They leave out wire harness fastener bolts so that wires can touch hot surfaces and result in fires. From my four experiences with repairs on a late model vehicle there I would recommend people stay clear of this crooked dealer that sits outside a military base.

I recently, from Sept 9,14 to Nov 11,14, had the following experience with Wilmes.After 7 weeks in their shop, my car was returned to me with visable body damage still. The first time they said it was ready, 3 weeks in the shop, it had pieces hanging down, parts in the back seat and half of the dash and A/C did not work. This was thier idea of fixed, supposedly verified by their Shop Boss.They also still have the manual for my radio and in dash computer, with the folder they came in. Why did they need access to the computer that has nothing to do with the car? I spoke with the owner, Mr. Wilmes, and he said they were finished with the car, and he would check on the manuals that are missing. If you want your car fixed right, I would never go to any Wilmes Store, for any reason.It is a shame they are located on Veterans Drive, after the way I have been treated.Paul WarnkenDisabled Veteran

Good products and sales and service providers..

We love our new car!

My vehicle is in for hail damage. Had to wait almost three months to get it in. Light damage and its been there two weeks!!!

Poorest customer service Ive ever received from a Chevy dealership. Especially the service department. I will go to a Lawton location before ever bringing my business here.

Body shop manager is rude and of no help at all

Great bunch of people there.

Great parts department

Service Department is excellent

Justin in the Service Department is awesome!

Great service!