1st off, I called about 6 places to compare pricing and Safelite was nearly $50 less than the others. The tech met me at the counter at exactly 9am as scheduled and had my windshield in my Benz replaced and keys back in my hand by 10am. Very professional bunch here and friendly. I enjoyed a couple of funny episodes of the George Lopez show in the lobby while I waited. Lol

Great people & great service!But that air freshener is enough to take a elephant out! I had to come home and shower to get the smell off! Way to strong!

I got a chip on 05/06/2021 around 3:30pm. They close at 5pm according to Google so I made an appointment for 05/07/2021 for 3:30pm to bring it there. Got a call at 9:45am if I can come early and I did and got there at 10:05am and I was out at 10:30am. Very fast service and very courteous people. Im glad theres a Safelite in Amarillo to take care of out car. Thank you!

Pleasant staff and was very helpful in getting repairs done.

I have used your company for several years. Am I to understand now you dont want my business if I dont go through your web site? I have 2 windshields to be replaced and you have no one to speak to?

I was very happy with my windshield replacement until it rained and I found out that my rain sensor for my windshield wipers no longer works. This is very disappointing for me as I now have to keep turning my windshield wipers on and off manually and its very distracting. I wasnt informed prior to the replacing that my rain sensor wouldnt work after the installation of the new windshield. In fact, they made it seem like it would still work. If I had known that it wouldnt work then I would have just lived with the crack in my windshield.

Website said it would be done in 3 hours, the technician said 1 1/2 hours, they did in under an hour. Excellent services and friendly staff!

The Safelite Repair Shop in Amarillo was so friendly and professional. Kevin Goodin was my service man and he did an excellent job repairing my windshield !!! Thank you so much.

My tech was professional and quick; on a hot day even. Ive got no issues. Satisfied

No appointment walked in and they repaired a rock chip. Very friendly and helpful. Will use them again.

They did a great job fixing my rock chipped wind shield as well as working with my insurance! Very happy with service!

Brought in some tiny rock cracks and left with a 6 crack after their repair. They said Id have to use my insurance (pay my $500 deductible) to replace my entire windshield. Do not recommend.

Eric is Great! Did a amazing job. They worked with my insurance so I paid nothing out of pocket. I have attached my before and after. I circled the finished work.

Too busy to repair a chipped windshield without a appointment. Took my car to a far busier and more organized competitor, was in and out in less than 30 minutes right at lunch time.

Got my windshield replaced a month ago, left and everything was peachy. A couple hours later I try out the new wipers and low and behold only one works. So I brought my car back to the shop and the tech is very sincere and takes full responsibility and says he safelite will cover the repair under their warranty. So he begins to try and fix the wipers, he ended up stripping the one that wasn’t working and messing with the one that was working and ended up stripping that one as well. So now I have two broken windshield wipers instead of just one. He said he would buy the wiper motor and replace it himself and he will stay in touch with me in a couple days Finally On April 19th I left my first review (THAT GOT DELETED) about the issue and the next morning I got a phone call from him with an update saying he was sorry and that the part will be there in 6-7 business days. That was on the 20th. On may 6 I have yet to hear from him, so I decided to call up to the shop and speak to their manager because not hearing from anyone at all was getting ridiculous. The receptionist said the manage just left but she’ll make sure he calls me the next day. NEVER HAPPENED!This is my only vehicle. I have had to pull over on the side of the road multiple times when it was raining because I couldn’t clear the rain off my windshield.

Replaced my daughters windshield. Did a great job and left car very clean.

Fast and friendly service! Professional and polite. Highly recommended!

That guy was cool.

They were professional and supportive to my needs. Thank you!!!!

I had my windshield replaced earlier today. The windshield itself is fine. However, the technician who did the repair cut the wire for the microphone that connects to my after-market stereo. This means that I cannot answer calls via Bluetooth in my car. I understand that mistakes happens, but my frustration is that he never communicated with me that the wire had been cut. I learned it had been cut not once, but four times by not being able to answer calls and eventually inspecting the wire myself to find that someone had done a poor job of trying to tape it back together in an effort to fix it, which it clearly didn’t fix it. I know Amarillo doesn’t have a big selection of places to get services like this done, but I do suggest going somewhere else. At least find a location that will be honest with you rather than screwing up and hoping you don’t find it. I only went here because it worked with my insurance. If at all possible, listen to the reviews and go elsewhere.

The guys do great work.

I will go somewhere else because I can’t even speak to a person to get a quote. All automated.

Very fast very good work

This company is HORRIBLE!!! the tech was nice but the quality of the work is 0% my windshield had 2-3 chips and the tech fixed them but the next day i get in my truck and the windshield was cracked not just a chip full on cracked so i call the tech and he says i thought i caught it in time please call the office and they will take care of you but they say im sorry there is nothing we can do except refund your money back to your insurance agency so i drive to where i was going and in the process of getting there the window keeps cracking until it cracks all the way across my window and down the corner. so now instead of 2-3 chips i have a HUGE crack all the way across the windshield from one corner to the next. so long story short. HELL NO i will never use this company again nor do i suggest any use them. highly aggravated. now i have to buy a new windshield.

Very professional. The website said the installation would take two hours, but they had it done in 30 minutes. They even cleaned and disinfected my car afterwards. The staff was really friendly as well.

Fast and great service very professional and very polite great place for windshield repair.

Fast, friendly and great service!

I had an 11:30 apt today and they were super friendly and fixed my rock chip in no time and not only that the guy who fixed it vacuumed my floor boards and cleaned my windshield and windows!!!!! I didn’t even ask him to do this he just did it talk about service I am definitely pleased and if I have to go back with any other problems I will be choosing them every single time!!!!

Great service and products. There parken lot extremely to small for the amount of business they have.

They were helpful and accommodating. Fixed the problem quickly. Worked with my insurance provider. Staff was courteous and informative.

Had a tech come out and look at my windshield for a rock chip...the tech claimed nothing was wrong so I showed him and he said it was fine..FIRST freeze of the year and my windshield is now cracked and Safelite is not trying to resolve this issue with it being their fault not listening to the customer. I will never use them again.

I went in for a simple rock chip repair, I inspected the work prior to leaving and noticed one of the legs was longer than before. I asked the technician about it and he stated that he had to make it bigger to see which way it was going to run, but he said it would not spread any further. I was like okay and went on down the road. The next day I look and the crack had spread to about 6 inches. So I take it back and have a tech look at it and he said “well looks like our repair failed” and I was like well ya no shit. and he stated that he would not have tried to fix it based on the location in the glass and said it must have been the new guy that fixed it. I was like well I’m glad they put “the new guy” on my vehicle. So I go in and talk to the lady at the front desk, no sure if her title but she coordinated the work and answered the phones. So I ask her what is my recourse in this case and she was like well the repair failed so your gonna have to buy a new windshield. I said so your not going to take any responsibility for this botched repair by the “new guy” and she said well sir they are all “new guys there”. So I’m not gonna waste my time to argue with her so I ask how much for a new glass and she said $385 I believe. I called around and found one for $250 by a reputable local glass company.So I don’t think that I am out of line with this review, I mean they would not take a hint of responsibility for the botched repair job and at least cut me a deal on a new windshield. So with that being said I would pass on safelite.

Great service! Friendly staff. Highly recommend them!

Fast and polite.

Never showed up or contacted to say that they wouldnt make it. Would rather pay more money and actually have reliable service.

Don’t expect them to do quality work or respect their own warranty for lack of quality in their work. After one month, I had a leak in the windshield trim with water seeping into the car and they refused to repair it, replace it, or honor their warranty because I had gotten a chip in the windshield and repaired it myself. The chip was completely unrelated to the windshield trim and glue. Zero accountability. I strongly recommend not going here.

People shop around if your needing a chip fixed. Way to pricey 134$. When other places charge 20 and lady inside was short and rude.

Went in for a rock chip repair on a Saturday morning at about 8 AM, and met Eric at the counter. He explained to me that submitting a rock chip claim with almost any insurance provider is a soft claim and will not cause your premium to increase at all, as well as, depending on your provider it can cover a portion to the whole cost of the repair. I walked in prepared to wait all morning and pay around $100 for the repair and walked out 20 minutes and $0 later with a fixed windshield, thanks to Eric’s great service! Definitely recommend this place!

These guys got me in and out. Price was what the quote was. Even cleaned up the car. Recomend and will use again. Should need arise.

The service was amazing. We had a window fall off its track in the car and the dealership told us it would take 4 months or longer to get the part. They had the part in 2 days and installed in an hour, not to mention the staff and mechanics were super friendly. Will do all future glass related jobs through them for sure. Also very reasonable price. Dealership wanted 380 bucks and Safelite did it for 180. Cant beat saving 4 months and 200 bucks.

Super fast and great deals

Set up an appointment after they quoted me the price which was a fare price. They got me in on time and the repair was within their quoted time frame. Customer service was beyond my expectations. Friendly, fast service. What more could a customer ask for? Ill do business with them again.

They did a great job repairing a rock chip on my windshield.

Avoid this shop. Tried selling me a new windshield for my 2019 Jetta and its was 180 dollars more than the same windshield another shop quoted for same one. Windshields unlimited told me I didnt need a new one the small crack was repairable they drilled and filled it it 25 min. Looks great. Place is a RIP off

The female that works here is disgustingly rude. I purchased a new windshield from them and went in 2 weeks later to have them look at a rock chip. Was told it would be over $100 to have it repaired but that I had to come back because they were closing soon. I didnt know it took 40 minutes to repair a chip. They almost couldnt be bothered to even come out and look at it. I wont be back!!!! This place has horrible customer service.

Had to replace my windshield and was in and out within 1 hour. I received a courtesy vacuum and cleaning of my car. Totally recommend.

Great service & convenience!! It was so easy to make an appointment online and a technician is able to come to your location. Thank you Rob for doing such a great job with repairing my chipped windshield. We really appreciate you!

Technician showed up during quoted time, and was done in a matter of minutes. She did a really good job of keeping me informed. best part is, she came to my job and I didnt even have to leave work!! LOVE LOVE LOVE Safelite!

Be prepared for cancelation

Eric from Amarillo was my Safelite Tech and I couldnt have been happier due to his service, professionalism, and his knowledge on what to do with small minor glass chips and how to figure out with insurance coverage. Took care of us like we were family. I have a go to guy here in Nebraska with Safelite, so whenever Im in town, I have my go to guy for Safelite in Amarillo!

Went online for a quote for back sliding glass window on my pick up. Wated $439.99 plus tax and disposal fee. Everyone else I called were $220 to $250. I called to see if there might have been a mistake. but person I talked to was rude and quoted the same price. I explained that everyone else was about $200 cheaper, and was wondering why so much more, he said that I should go to the other place if I didnt like the price.

I had an appointment at 8:00 Saturday morning only to find out they were closed for training in Lubbock. Nobody contacted me to reschedule. Thanks for wasting my time and providing one of the worst customer service experiences I have ever had with a company. If I could give zero stars, I would. Unfortunately, bad experiences travel faster by word of mouth than positive ones.

Had my windshield replaced two weeks ago and the experience was horrible. For starters they left a huge mess that we had to clean ourselves, cut a massive gash in the trim around the top of the windshield when removing the old one and left the seal on the bottom of the drivers side bulging out. We noticed all of this before we left the shop. Brought it to their attention and they started shelling out excuses. The manager Thomas Brooks was then notified. Thomas agreed to swing by our house the same day to check it out but never showed. Pictures were then sent to him and he agreed to fix the trim that was cut and the rubber and would be in contact as soon as he found the piece needed for the replacement. He never called back. We had to continuously call him. He then tried to tell us nobody carried that piece of trim. We then called the Ford house for him and located the piece for him within 10 minutes. He laughed it off but agreed to get the piece and fix the trim and the rubber seal once again. Made an appointment with us earlier this week to come out today 3 hours ago and when the time came to come this way became very hateful and has decided not to show up nor cancel the appointment with us. Beginning to believe courts may need to get involved. Absolutely no professionalism or respect for their warranty. Over all experience was ghetto and couldve had a better job done by someones uncle joe in the backyard shed.UPDATE: Attempted to call 800 number and they are closed I suppose thats why he feels its ok to be hateful.

Eric always does a great job!

Second time I to this location and once again amazing job prompt on time no issue

Great service and friendly.

They did a great job. I submitted a claim for my windshield because it was under warranty and Safelite called me the same day. Next day, Mia came at 8:45 a.m. Received txt message of when she would get here along with a picture. She did an awesome job. Of course crack is not gone but it is definitely not that noticeable.

Look, business is gained and lost due to inconvenience or cost. In this case humble customer waited patiently on phone for 20 minutes to schedule appointment... cannot wait any longer this is not a way to secure long-term business.

First install wasnt done right and had a lot of wind noise. The clips on the trim got broken. Fortunately, they warranty their work. So next install, they made it right with original Lexas glass, new trim and new clips. They earn 5 stars for second install and standing behind their work!

You can rely on consistency with the selection, quality and prices of the food.

The employees are very polite and do an excellent job. Highly recommend this place.

I have had 3 rock chips in the last 3 months and Safelite always comes through with great and prompt service. Mia is friendly and always has a smile on her face and always does a great job!

On Saturday my rear window was busted in by some punks. I contacted Safelite and they made me an appointment for Monday morning at 8 a.m. So I thought that was pretty great, the first appointment of the day. When I turned in my car the representative was confused as to who my technician was (1st red flag). 10 minutes after I turned in my car they called me and told me that my technician was coming from Lubbock... I had the 1st appointment, why couldnt the technicians who are there work on my vehicle? Because They have their own jobs to do is what I was told. So here it is 9:50 and still no word from safelite as to the status of my window repair... not to mention that I have an appointment for 10 a.m. To fix my mother-in-laws window (damaged at the same time/location as mine). I am told that the technician who is doing my car is doing my mother-in-laws car as well. Needless to say I was called around 10:40 to be told that my car was ready. When I showed up they were only concerned with the payment and even after payment I had to hunt down the person who had my keys (10 minutes). Then to find that the glass wasnt even vacuumed out completely, and after telling them about it they spent literally 2 minutes vacuuming it and still left glass. I was so fed up that I just left and took it to a car wash to vacuum it out.

Horrible place and service

Awesome website its everthing the ads promote.

Ten minutes after drop off, cant fix as thereare broken pieces of molding. local shop i took it to after states; well, the reason they are broken is they pulled rubber/plastic out of places they shouldnt have. The moldings unscrew from the pillars and cover the door seals. Easy way to not fix the windshield and have to replace broken pieces, tell the customer they were already broken. Funny how what works.

I went to my appointment and they had ordered the wrong window glass so they had to reorder the right one. It wasnt their fault the safelite system needs to be more descriptive. They did put clear plastic over my window so I was able to drive my car. The correct glass came in the next day and they fixed it quickly. He said he vacuumed my car out and washed the windows. He missed one side with the vacuum but its fine. They were very friendly and helpful.

I made an appt. They said drop off is 7:30-10. I called to make sure I will be able to wait for the car. She said not a problem. After sitting in their parking lot for 30 min - because the office does not open till 8, I walked in and said I had an appt. and she told me were booked. But I made an appt and she said were booked. I can get you in at 2. So after making an appt, driving in traffic and waiting 30 min I turned around and went home. No way am I going back to do business with people like that.

Don’t waste your time going to Safelite unless you don’t care how much your bill is. I had a rock chip that measured 1/4 in, Safelite would fix for $110. Went to Glass Doctors and they only charged $39.

They fixed my hubbys glass crack super fast just now, even cleaned and vacuumed his truck.. Thanks! Nice work :)

Guys put my windshield in at the house good job

This star is for their customer care team, accounts payable team, and anyone that I have ever talked to on the phone that works for safelite. I have not had much personal with individuals at the Amarillo branch.

Everything is automated, cant get ahold of anyone

Use Glass Doctor, Not Safelite I had a confirmed appointment today 8 to Noon. Sat here all morning. Finally computer changed the appointment till Noon to 5PM. I called. Their tech claimed she was here and knocked multiple times. LIAR. I have two dogs that bark any time somebody knocks. I have a doorbell that works. And I was in my office in my house all morning. Unfortunately for Safelite I have a state of the art camera system so we dont have to take my word for it. She drove through my driveway at 9:49 and 48 seconds. She didnt stop. Captured clearly on Camera 1 She didnt come to the door. She didnt knock. Did I say she was a liar. In fact she pulled around the corner to Underwood Dr. She sat in front of my neighbors lot until she left at 10:16. Captured in hi def on Camera 5. She never got out of her car. She never came to my door, never rang or knocked. It is all on Video in amazing hi def. When I finally got her on the phone and told her she was lying about knocking on my door, she called her manager and they cancelled the appointment all together. Yeah, I was pissed. Wasted 4 hours. This is a good town, small world. Use Glass Doctor folks. First of all they are a fraction of the price, and they have honest employees. The local manager, when confronted with the fact that I had proof the employee was lying about coming to my door, couldnt have cared less. He chose to get mad at me for treating his employee badly. If she hadnt have lied, this would not have happened, so dear Safelite. It isnt my word against Mias. I have the camera evidence. Good Day. Ill use somebody else.

Very good customer service. Quick and efficient friendly service. Overall great experience.

Very good customer service and people

Quick and looked good after repair

Impressed overall with staff and service.

The web site will not let me make an appointment been trying an hour?!!!!

Great customer service and the technicians are awesome my appointment was held to the T and I got out and plenty of time to finish up the rest of the day thanks guys

These folks were great during a time of crisis. We stayed at a hotel in Amarillo on our way to Dallas for medical treatment for my 8 month old daughter, went outside the next mornin to find our driver door window busted out by some crack head. Safelite didn’t have availability until the following week to replace the glass, which is understandable. They kept the car for 4 days leaving it inside their shop at night to keep it safe. Upon our arrival back to Amarillo, the glass was replaced, all the windows were cleaned, and they cleaned up the broken glass that was all over the interior of the car. There’s other ways they went above and beyond that I’m leaving out, please take your car to them to get your glass work done. I’ve never been so blown away by customer service. The place is full of genuine people that have a heart, that’s uncommon in the world today.

Staff was friendly and the service was great not to mention quick!!

Not even worth explaining how terrible the customer service was. Disinterested and aloof to put it kindly.

Unable to schedule a service call.

This is the third time Ive used Safelite. I asked for them by name when I called my insurance company to report a chip in my windshield. I will ask for them again in the future. I love the same day service so I can get on with my busy life.

Excellent service!

Very pleased with the quality of service, price and product.

They tried to charge me double what Claytons did for the same windshield and I was going to have to wait 3 days for an appointment.

After they installed a window they lost three plastic pieces that go over the glass on the inside, charged for rain sensor but did not install it. It took me over an hour to talk to an actual person. Said they will replace the lost items but havent, its been a week and no call. Business I work for will never use Safelite again.

The work was quick and well done. No complaints.

Un trained technician rescheduled my appointment so I was unable to be there when he came to fix my windshield. He did not come at the time he said he would be there. He cracked my windshield and did not call to inform me. The manager stated that this happens a lot and they will not replace it.

Fast service! Great guys!

Cant call a local office number to reschedule, dumb

Didnt know what they were talking about

Good customer service! Quick replacement windshield, in and out in about 2hrs.

Good ppl! Fast service!

The worest glass repair shop expensive do not know how to communicate and delay work

Very professional was in an out in about an hour

Scheduled appt but never have glass I needed

Showed up 3 hours late for appt. Did call. Then had the wrong glass. Office staff had a so so attitude.