Everyone was very helpful, very professional, and did an excellent job of answering my questions. Particularly liked that they asked me if I had any coupons which I had forgotten about so I saved 10% off of the bill. Wish I could take the dealership with me as I moving out of state and it is a little far to come have a vehicle serviced. Great folks to work with always had a very positive experience.

Had recalls done. Shuttle was nice. Car wash was a great plus!

We were 100 miles east towing campers. (Lafayette, La to Yellowstone) 2011 Duramax with 103 miles before limp mode. Couldnt get any dealers or shops to help. Our entire vacation with campground reservations made and paid for was in jeopardy. (Group of 3 campers) Contacted Anne Smith at West location who saved us. She was so knowledgeable, friendly and helpful. She told us to bring it in and shed work on it in the AM. (It was 5 Pm). It was fixed by noon and on our way. Great service and most modern service dept. Even let.us talk to the mechanic who explained it only needed a reset on the DEF sensor. Thank you so much Anne for truly caring and saving three couples vacation.

Service department is great, they do excellent service in providing the best care for our vehicles

After a not so great experience at a different location, everyone here was friendly and very helpful.

I had been looking for a truck for over a month, and Jesse Kopps was able to find me the truck that loved in a few days. I was very pleased with how he explain things to me and how the purchase went smoothly. Definitely recommend Jesse to anyone who is looking for a vehicle.

My repairs took all day and I had an appointment. The service writers seemed to be unorganized. I called twice and was put on hold on of the times was for 21 minutes. I finally just showed up at the dealership. My dash had grease on it after I picked it up. I was disappointed in my experience. Usually this dealership is really good. Maybe they were having a bad day not sure.

We receive great service and the staff is courteous, professional and knowledgeable.

Poor communication from service department. Mechanic failed to fix problem first time, plus did not call to ask about secondary problem for factory warranty work.Car STILL needs repair and dealership never seems to have loaner car(as promised in warranty) available.A new edit: And a new rating.Here we are a MONTH later. Actually 3 months since the service. I have tried MULTIPLE times to contact the General Manager as I was asked to, to no avail. I have contacted the customer service department on more than one occasion, even trying their Online Chat option. No one, and I do mean, NO ONE responded back, even though I was repeatedly assured someone would be calling me regarding my issues/problems. I called 6 times 3 Fridays ago, in the middle of the day and into the afternoon, and there was no answer at the dealership, not even an answering service.This vehicle is a 2020 Impala LT. It needs MULTIPLE things done, and repairs that SHOULD be covered by the General Motors factory warranty. When it was in to be repaired the FIRST time, as mentioned above, my noted concerns were ignored. The leaking battery was replaced and I paid $87 for an oil change. Then I was made to sign a paper that said I REFUSED SERVICE that the mechanic recommended! I was not OFFERED services beyond warranty work and the oil change. A phone call could have resolved any problem. No call was made. The problems that I noted and brought up initially are worse now. I would love to resolve this, but have little faith that my car will be repaired accurately, much less without it costing ME out of pocket!!Shop visit Sept 20, 2021Ruth Anne is FANTASTIC. She worked very hard to make THIS experience better than the last. However, upon the return of my vehicle, the wrong oil was put in. Considering the fact that I JUST had a full synthetic oil change done less than 3k miles ago, in this same shop, I fail to understand WHY you would put a BLEND in it this time! My lug nuts were damaged during a tire rotation,, all four tires, and had to be replaced, and since part of the service that was conducted was replacing my wiper blades, I paid an extra $20 to have it done..even though they seemed to be working fine. Now, my drivers side blade is not working properly, leaves a huge streak in my line of vision, and when checking it, to see if maybe a bug was impairing it, it appears to be old rubber..leaving a nasty residue on the paper towel. None of these things are a direct result of customer service, which has done their best!

Melinda Ann Smith is the best service advisor ever! She always takes great care of me and my vehicle. I asked her if detail service was offered and it was not an available option; however, when I picked up my truck after the oil change and inspection, it had been washed! Ann understands customer service!

Looked at a 2015 Rougue Saturday 10/9 and completed the paperwork to purchase it. It hadn’t been looked at by their mechanic and they said it would take a day to look it over so came the next day to complete everything. Got here at 10am and was told to come back around 1:15p after the mechanic finished looking at it then as the salesman walking back I was told that someone was trying to get it. He went to get the keys and came back to say the people paid cash earlier so they sold it. If I wouldn’t have been told to come back they wouldn’t have sold it. VERY UNPROFESSIONAL! Will never do business with them and I will make sure to let everyone know how they handle themselves.

The sales and service department are very professional. Prices are pretty high but you get what you pay for! Would recommend Blake Appel to find and car you need!

Coby was great, got us back on the road

I had a brake line go out on my Chevy Silverado, as I pulled into Amarillo late on a Friday night.They were able to get it in and take a look early Saturday morning. They provided options and expected timeframe for repairs.We wound up trailering it to our final destination.But the whole staff was friendly and very helpful.Thanks.

Greg Watson was great to work with. He sold me a RAV4 that I love. Would definitely recommend purchasing a car at AutoNation Chevrolet West in Amarillo. Ask for Greg, he will be a great help!

Bought my vehicle from Martin two months ago. Friendly and professional. Would definitely recommend.

Facility was very clean and staff was very friendly and accommodating. I was there for my first service and was done in less than an hour.

Cheyenne was an awesome sells person. She had a lot patience in helping me select the right vehicle for my needs. She had all the right answers to my questions.

Great group of people. Friendly and Thorough

Good service at a reasonable price. However, once I learned that I needed a new tire and agreed to have it done there, I waited for 2 hours with no contact from staff. I finally asked a staff person coming in with someone else to check for me, and in 10 minutes I was checking out. Poor service and poor for public relations!!

They diagnosed something on my vehicle which had nothing to do with the problem. This is not the first time this has happened. I am not pleased. I hope I dont ever have to go again for anything.

Very professional, and welcoming environment me and my husband showed up last minute to purchase our 2021 Tahoe and Aaron, Jessie, and Ed were very sweet and made the process smooth, stress free and gave us top dollar for our trade. They gave us a tour around since this was our first purchase from there location, and showed us all the features on the new vehicle and shined it up so pretty with a bow!!!😍 made my experience very special as no other dealership has ever done that for us, so very much will be referring Aaron and Jessie at this location.

A sales man named Blake was very helpful and pointed me to the right car I needed I will definitely go back to Blake apple next car I get!

Wade went over and beyond with his customer service. He made sure he listed all details for the technicians. My truck had minor issues but he made sure he covered all details and everything was taken care of. I would recommend Wade if you ever bring your vehicle into Certified service. He’s certified!!

I was looking for a truck and I found exactly what I was looking for the staff was very professional and helpful a big thanks to Bobby Seidlitz for all the help my wife and I are very happy with the new truck once again thank you

Very pleasant experience with Terry Smith and crew. I went in for routine maintenance but ended up purchasing a set of tires as well. There was no pressure to buy them which was nice.

Didn’t fix my issue, no communication from advisor as to what was going on. Kept vehicle overnight after being told I would be notified. Nobody answers the phone when call.

It was great! Everyone was very nice and professional.

Matched the tire and install price I wanted. Also removed the lug locks on my wheels at no charge. It was a very good experience

Looked at a used vehicle comparable priced to other vehicles. Sales Person wasnt pushy

It’s was great and Adrian was very helpfu

Wade in the Service Dept is great go see him for all your needs

Very nice, knowledgable and good quick service

Coby is the man ...always takes care of me an my vehicle excellent customer service all ar

Awesome service. Ann is a class act. Thank you so much for the excellent experience.

Very helpful and knowledgeable staff. Went above and beyond

Although I had to wait 6 months for my Chevy Colorado order, I can tell you it was worth the wait. The staff at Autonation Chevy West Amarillo took care of me the entire trip. I checked in every month and they called whenever they heard something about the delays. When I got the call the truck had arrived, I didnt believe them.Had the truck for almost a week now and it has met every expectation from Chevy. Again, the staff at the dealership was right on top of it from Damon in sales, to TJ in management and Jesse in finance. We were treated with all the greatest respect.This is our second vehicle with the dealership and wont be our last.

Ann Marie was extremely helpful in scheduling the service and repairs of my pickup. My wife and I were stranded in Tucumcari while towing our 5th wheel, which we live in full time. After having the truck towed to AutoNation, the people at this dealership did a great repair job and were amazing at keeping us informed as to how the repairs were going. The mechanic took time to inform me as to what he did and put my mind at ease for future travels. Thank you for your professional help and support.

Another great experience with service department. In and out same day. Would recommend.

Loved the experience. Everyone there is so nice and kind. I noticed everyone there smiled and worked together as a team. I liked how knowledgeable our car sales man was.

Great staff. In and out transaction, sold my vehicle without the hassle of dealing with a conventional listing.

They were amazing kind and got us in while traveling cross country. The other Chevy dealership in the area told us it would take 48 hours to diagnose. Coby great customer service! Thank you

They put the wrong oil in my car but quickly corrected it before I left the service manager or service rep Wade was extremely helpful in the matter

Salesman Greg was wonderful! My only negative thought is this: I’ve now purchased 3 new vehicles from Auto Nation in the past 10 years and there was no acknowledgement of that from dealership. Customer loyalty should be rewarded not ignored. I don’t feel my continued patronage had any affect on my deal and I think it should have. Not sure that I’ll come back for my next vehicle.

This place is all ways very friendly and I am sure to get the best deal.

Joe Miller helped me to purchase my Chevy pickup to help me get back on my feet. He helped me get the most money for my truck and was super awesome a quick with the deal. I will continue to come back here because even talking to other sales people and staff I was treated so well. Thanks Joe for all your help!!

The staff at their service center were very welcoming, helpful, and courteous. Anne Smith went out of her way to make sure I was taken care of and is the epitome of customer care. The technician who worked on my truck was knowledgeable, friendly, and did the work in a timely manner. Couldnt be more happy.

Your service department went way over the top to help us out! We were traveling and had a major issue, Ann was fantastic as was the mechanic that worked on our truck. We couldn’t have asked for better service. Even the shuttle drivers were very helpful to us. Thanks for having such an awesome team.

After keeping my suburban all day for an oil change & check one wheel bearing, I was called at 4:45 & because they close at 5:30, would I like to pick it up the next morning? No, I didn’t. I’m fifteen minutes away from the dealership. They weren’t able to diagnose the problem with the wheel. It was too windy and the mechanic was unable to hear the noise when driving it. When my husband brought it in and talked to the service writer, he recommended they put it on a lift and listen with a stethoscope because of road noise and wind conditions it would be harder to detect. Not done apparently. Why would this simple work ( oil change & possibly 30 minutes diagnostics) take all day?

Ive brought my truck in twice and both times Ann got me taken care of quick and easy. The mechanic, Troy, that worked on my truck both times did great. Very thorough inspection and found a loose motor mount when I originally took it for just maintenance. Will definitely be back.

We were on a long road trip when we lost oil pressure on my Chevy Avalanche. I called AutoNation Chevrolet and spoke with Ann. Once my truck arrived at AutoNation, via tow truck, Ann and her team started to work right away!!! It turns out all I needed was a new oil pressure sensor! AutoNation also performed a multipoint inspection and we were on our way!!! What a Godsend AutoNation Chevrolet, Ann and her team were! There is probably not a better service department in Texas!!!!

Loved my experience with Autonation Chevrolet. Greg was amazing and really fought for me to get a low interest rate and monthly payment. I got a 2021 which was out of my budget due to him! Will be coming back for my next car. My only complaint is that they were training someone new and i Had to come in a few times to finish paperwork instead of getting it all done at once but they did top off my tank for the trouble.

Worst mechanic experience of my life. Went in to get air conditioner fixed. They took over a week longer than promised. Then when I was driving down the highway with trailer full of equipment 2 weeks later one of the lines that was worked on came loose. Ended up ruining my transmission and left me stranded on a busy highway. To Autonation s credit they fixed my transmission for free but I was left without a work truck for 2 weeks which made my life a lot harder.The day I picked up my truck it was covered in oil and dirt. Then it stopped working again after about 15 minutes of driving. It wouldnt go faster than 34 mph. I took it back to autonation but they wont take responsibility for the problem despite that this new issue happened the same day I picked it up from them.This has been a nightmare situation. I would advise all to stay from this place.

It was timely, all work done correctly, Coby listened to my concerns and answered my questions. I really appreciated the shuttle to my Dr. appt. I drive 2 hours for this service and usually try to do other appts & shopping.

Coby took great care of me, highly recommend this service department

Good service nice people highly recommend

Joseph worked with us and got us the car we wanted and the price we could afford. He kept us informed about any changes. He was very professional and I highly recommend him.

My service writer Ann was amazing. She is the only reason that I am able to give you two stars. The reason why it is so low is because I was called and told it was going to cost $1,700 for an injector connector. Which cost $140. What a joke. I will never come back to this place or will I ever tell anyone to every buy a car/truck or get service done here. What a bunch of crooks. Y’all are the reason husbands can’t let their wife’s go into any auto repair place without getting taken advantage of.

Terry and his service team provide outstanding service! They are very professional and courteous. Very prompt and quick to get you in and out. They do an awesome job!

Ann Marie in the service department is an example of great customer service. She cared about the issue I had and did everything she could to get me the best deal on the service for my truck.The tech who did the work was very knowledgeable and took the time to explain what exactly the issue was.

I had Carlos and Greg helping me with my purchase. It was an easy process getting a test drive and working out a deal on repairs before purchase. Greg went with us on that test drive and his attitude and personality made a really good impression on your dealership. Abby was who helped me get everything signed and and wrapped up. She was the best part of all the people I met and dealt with. That is usually a pretty cold and boring part of buying a car but she managed to make it the best part of the whole visit. She’s friendly and chatty and we didn’t have to just sit there in silence waiting for documents to print. She didn’t have to vaguely answer questions I had because she seemed to genuinely know what she was talking about. I didn’t leave wondering what I had just signed up for. So good job by all your people. I appreciate good service and that’s what I found with everyone I came in contact with at your dealership.

Ann Marie was very prompt on getting me checked in and very knowledgeable to reset my radio screen.

Great staff!!! Thanks for all your help Daniel in parts!!!!

This was my second time to take my truck and it was late getting done again I am very disappointed with the chevy dealership in amarilloI will be looking for another place that can do.my work and I would be willing to go to San angelo to get good service at the chevy dealer there they do good work and on time for pickup

The whole sales staff was very nice and friendly!

Jason was very nice and helpful. Ill send all my family and friends to Jason. Very nice person. He answer every question that I asked him.

Shady business! I went to attempt to purchase a used vehicle. After their 125 point inspection I found that the motor was shaking. Apparently they missed that. So the trust was gone.After requesting to look over the vehicle with the lead mechanic, I also found that there was an oil leak. They kept trying to get me to purchase the vehicle and come back and get the oil leak replaced. Of course I said no. I requested they fix the oil leak and then I would buy the vehicle.The next day I texted the sales guy and he said they sold the vehicle in cash and that they didnt want to put any more money in it.This is after they told me about the warranty that I would have been to just come back and get it replaced for free.Shady business. Do your homework, and inspect the car yourself. Do not recommend buying a car from them.

Wade is an amazing service rep,always polite, professional and knowledgeable!!

Sales man was awesome with us. Only reason why I’m giving them a star is when we go the vehicle 30mins into driving it home it’s turns of on my gf and engine light goes on. Take it bake and its fixed. A day later and my engine light turns back so taking it back and it’s yanking like it wants to give out, been out of a car since Monday. I thought the vehicle had to be certified before selling the vehicles obviously not..

Service was excellent but got we got our automobile back in 4 hours was not very happy with the time just for an oil change... But the service was great

Annemarie is impressive even the lady behind Me in line thought so she didnt want anyone else taking care of her, either do I. Knowledgeable kind caring

Always friendly, always helpful and willing to help and answer questions.Thank youKeep up the good work

Came in for a scheduled appointment to just get an oil change. 2 hours later I got my pickup back. I could have done it myself at home in 15 minutes and saved time, fuel and money. I was told after the two hours that two of the techs were gone. I’ve had better service! I mean really, even with one tech how long should this type of service take when you have an appointment.

Quick, friendly and on time. Great customer service!

Service was great and rapid to get us on our way home with our new truck.

We were on a road trip and our check engine light came on. They got us in checked out issue and fixed the problem. They kept us I formed all along the way of repair.

Danielle Lundegreen and Ann Smith are the best. I bring all my vehicles here for service because of them. They always keep me updated when my cars are in the shop and make sure its done right. Thanks for always taking care of my cars!!

We traveled 3 hours to see the vehicle we had viewed online. We had private financing in place. Salesman knew this. We test drove the truck, told them we wanted to think about it over some lunch. Called back to our salesman and told him we will take the vehicle. To please get papers ready. Again told him that we had private financing so this should be easy and quick. We got back to the dealer and 1. they had nothing ready. 2. They took our letter of approved credit to their finance man and he came back and said it was not their policy to let vehicles leave the state without a draft from my lender. All they was trying to do is to force us into financing through one of their companies to get a kickback. I do not appreciate being lied to. The GM came out when we walked out and met us at our car. Same story, but oh we want to try to make a deal - by this time buddy you were way to late. Our financing letter was as good as a done deal. Your finance guy tried to switch it to well we dont know if they would approve a 2018 or not. Well let me tell you something, that letter said they would cover up to X amount and you just lost out on a 40,000 sale. AND 3. get your salesmen business cards so he doesnt have to use appt reminder cards from a dr.s office that the crossed out information and wrote his name and number on. The whole deal was so horrible, i will NEVER go to another AUTO NATION AGAIN.

Ive been here twice and neither time were good.

Went to the wrong store wasn’t a problem david and the crew got me in and fixed me up with what I needed! Great job

Friendly staff and very helpful!

You were suppose to hold my check and didn’t. It is a case of being told one thing and you doing something else. Cost me approx $215 in lost interest and early withdrawal penalty. I did not appreciate being lied to. And now you want me to be even more inconvenienced. Don’t believe a single word of what they say they will do!!! A gas fill up in a Spark and an oil change don’t even begin to right the situation. I did what I said I would do. Autonation did not. And nothing can make that right!!!

I sold a car to them. Joe Miller was the nicest car dealer Ive ever dealt with. They gave me a great deal and because I couldnt find my registration, they went out of their way to be helpful in making the deal happen anyway

James Neslage at Auto Nation Chevrolet West Amarillo made this process so easy and enjoyable ... When spending this kind of money you really dont need any extra BS ...He was professional and enjoyable to do business with ...he help me and my wife find a car and truck on the same day and it was fun and relaxing...the whole staff was great ..I wish I had more money so I could buy more cars from Mr.Neslage ..thank you again and please give this guy a call

Great experience a bunch of cool guys up there. Joseph was my salesman and whatever you need to get in he can get you in it. That man needs a raise

Very good, good customer service and attentive

Everyone was friendly and checked up on me to make sure i was doing okay while i waited for my car to get serviced.

Coby was great

Everything was great, with the exception of the cleaning of the vehicle. There was glue on the window, and whoever cleaned it did a bad job!

Love this place! So nice and clean and convenient location. Ann the service tech takes care of all my problems. I just drop off car and get it back working and cleaner than I left it.

Dirtiest crooks ever!! Never buy any vehicle from this place!!! Cheaters abs liars

Sales staff was helpful and courteous financing was not the friendliest, and the car in question was not up to the standards I expected from AutoNation. It had transmission issues not to mention that there was a sign in the car that stated it was sanitized, but I found the several of the previous owners effects inside the car needless to say I returned it 67 miles after purchase with a somewhat hassle free return not the no questions asked full refund as the paperwork said been 4 days still waiting on check.

The staff at Autonation Chevrolet West Amarillo are absolutely fantastic. With their assistance, dedication, knowledge, and (overall) effective, customer service, every staff member, contributively, ensured my dream to own a new Chevy Silverado became reality. I had a trade-in, which usually never makes buying a new vehicle an easy experience; however, I was able to trade in my vehicle and still finance the new truck within the reasonable terms I had hoped for! The salesman, Greg, is very knowledgeable and a pleasure to work with. He is very professional, knowledgeable of all the vehicles I had inquired, and most dedicated to ensure my needs were met. As you know, after selecting the vehicle, the process of purchasing and completing the transaction initiates. Throughout the process, the staff were responsive to my needs, ensured I was comfortable with the agreement, and explained the process every step of the way. I very much appreciate the staff at Autonation Chevrolet West Amarillo. Thank you all very much!

Coby V took excellent care of me and went out of his way to make sure I was satisfied and happy. I won’t take my vehicles anywhere else and will definitely ask for him each time.

Ann Smith was great to deal with and answered questions and helped with solutions as well

My car was not ready when promised. I ended up waiting hours for a service that should have only been 1.5 hours long. Do you think that your customers have nothing better to do than wait in your pathetic waiting room

Quick and wonderful service, a pleasant experience. Thanks

I was never told I needed to pay a 149 fee for inspection when I got their because I have extended warranty on my vehicle. Took it in for a check engine light for the second time and all they did was erase the code. Got the shuttle service to go get food and walk around and called so they can pick me up and a whole hour passed and didn’t show up so I just walke from Best Buy to the service center with my 3 kids. Bad service they give out

Got a great truck for a good price. The gentlemen helping my wife and I were more than willing to work with us on a deal. Only issue I had was how long the inspection and detail took on my vehicle before I could actually pick it up. All in all a good experience and I love the truck.

Had a problem with my pickup David and the staff were excellent help got it solved fast and easy