William was very patient and knowledgeable. He set up my new phone very quickly, knew the answers to all of my questions, and wasnt bothered when I asked him to repeat the details for me. I was also impressed by how all of the reps that were working made a point to greet me while I was there. Im very pleased with the customer service and the new phone.

The staff were all very friendly and knowledgeable of all the plans and phone choices for upgrade. They looked over my current account and found me the best deals and provided discounts to help my plan be more affordable. I left with a new phone and all data switched to new phone in little time. I would highly recommend Amsterdam AT and T office

Friendly, knowledgeable sales staff. Plans are too pricey.

If they gave the option to put -1, I would. Absolutely awful customer service very rude and lazy! Opened a line 3 months ago and have had one problem after another after another. After hours on the phone with customer service (yes hours!) I was directed to finance and the credits did not show as customer service said they would. With that being said I was told at the store oh well I can’t help you with that, that’s literally what the guy said. Just wow OMG wow! And to think the woman on the phone, (finance for AT&T)sent me into the store for a better customer service experience!!Also the app to upload military proof absolutely does not work so three months I went without the discount only to be told it would take a month or two to kick in. Extremely dissatisfied doesn’t begin To explain my frustration.

I really appreciate the help from Austin he is really professional and really motivated to sale and help people to get a service I’m really happy with his help .

Guys were amazing, made the process super simple and enjoyable!

Thoroughly impressed with the manager. He went above and beyond getting me a good deal and was very personable. This is why going to a store is so much better than shopping online!

Great Customer Service. The fella that was on duty 2-6-20 at 7:15 pm was instrumental setting up my wifes phone, calm, helpful, courteous. 10 years with absolutely garbage reception with t-mobile and will never go back. Everywhere that she couldnt get a signal with t-mobile she has a signal with her at&t iphone. Impressed

AT&T store in Sanford plaza,Amsterdam NY, is a great place to buy phones. Service technicians are very thorough and fast! Great service

Took a very long time over 2 hours, with people right behind us also waiting. The person working was good and did everything he could. but the place was very understaffed.

Very helpful, bur did not have what I needed.

Awesome customer service. The staff are very knowledgable. However, its understaffed and sometimes there can be a significant wait. I would rate it 4 star if there were more staff (especially on weekends when there is sometimes only one employee).

Beyond words, I am disgusted a store like this is open. Absolutely, no reflection on the poor souls that work there. They are fantastic.. But Im embarrassed to see the reaction a multimillion dollar company (Prime Communications) has to a PANDEMIC.

BUYER BEWARE!My most recent experience with this store and AT&T has been absolutely awful. I have been a satisfied customer of AT&T for almost 20 years and unfortunately made the mistake of stopping by this store for help. After agreeing to an upgrade for my family account, my bill was extremely higher than what was quoted. I have now had numerous trips to the store and calls to AT&T with no solution, only compromise, to what I was originally promised. I understand that 1 employee is not always a reflection on an entire company but I have had absolutely no help in getting this resolved with the store and AT&T. The manager was supposed to call me back twice but I have yet to hear from him. By the way, the phone number just rings and rings. Nobody ever answers it. As a local resident, I will never recommend anyone to this business.

The sales rep was outstanding, and even with constant traffic coming and going she was able to assist us and handle our switch from Verizon in a very effective manner. she was also very informed on the processes and structure of programs. Will definitely refer all family and friends to her for all future transactions. Thanks for helping us out!

Andrew was incredibly helpful and knowledgeable. We were assisted immediately and were shown great customer service.

Andrew laughed at me when I told him I wasnt receiving my military discount and said Id have to go somewhere else it wasnt his problem

Two boys in the store ignored my child and iij for over an hour without ever once saying well be right with you.... and then laughed at me bc my pen fell out. Laughed as to why Id go to the store laughed the whole time. Told me to order of off Samsung ..... why cheaper and better quality from amazon or wallys and better treatment to two women waiting patiently as they laughed.

Wait time can be very long. Other than that, helpful

This store provided me excellent customer service. The rep helped me order my Direct TV at a very valued price with a $200 Visa card and half off my and my sons iphones! I couldn’t have asked for a better rep! Thank you Shawna!

Love this store. Employees are great and service is great. Thanks guys!

Excellent Service..Super nice and helpful and Knowledgable man fixed my messed up phone

I was only here once to turn on a new phone and while it was busy and I had to wait about 20 mins the associate working that day was so nice and apologetic about me having to wait. Once she waited on me she was sweet&funny&answered all my questions with knowledge. She was wonderful. The service was great even with having to wait.

Bought a phone case and screen protector for my phone, the saless rep greeted me immediately and was more than helpful: directing me to the right case and giving me options of colors. Even offered to put my screen protector on for me as well as the case. Wish I would have gotten her name - shes awesome!

Store is busy, but the staff is very friendly. They worked some magic to get me some good deals and I thought they were very transparent about cost. I had some issues that Walmart caused, so this is becoming like a second home. Referring to some of the other reviews, I think Id be more likely to respect a review with proper grammar. If youre using excalmatory punctuation, youre likely just being spiteful and dishonest.

Went to AAA for information on the Maine South coast beaches. The woman who helped us was amazing. She knew the area we were interested in from personal experience and gave us valuable guidance as well as maps and a book. Im looking forward to visiting the places she told us about.

Yesterday the sales person took the time to answer the phone while there was a store full of people waiting. When I walked in I was politely greeted and was told there was going to be a little bit of a wait. I’m waiting on the people that are in front of me in the line not the people calling in. Don’t turn my 15 minute wait time into 30 minutes. I’m a guest that took the time out of my day to come to a AT&T location to be helped first hand and not over the phone. I have done business there before with those sales people and I love working with them but if becomes faster to do my business online instead of in store that will be route I’ll be taking. Also to note when the sales person told the person they were working with if they just hold one second so he can answer the phone the two people in front of me sighed. This caused me to leave and I may visit another day.

I would give 6 stars if possible! The staff made my switch from sprint to att as smooth as possible. She explained the new iphone to me in detail which is why i would give 6 stars. Friendly and not pushy at all! 👍🏻

Zach whom we dealt with at at&t was AMAZING overall fantastic experience he needs a raise! He moved swiftly amongst all customers giving them 100% satisfaction and dedication.

Andrew was vary knowledgeable and helpful at the at at&t store. In Amsterdam ny

I typically hate going into cell stores because of the patronizing staff and nonstop attempts to upsell--not the case here! Salespeople and manager (I think the lady with the dark hair was a manager) were very willing to answer all questions and to help me find the best options for my situation. Even though it is a hike, I will be making this my go-to store for all my cell needs. Also considering direct tv because of them!

The staff Is awesome here and knowledgeable and I will be back next time I have to upgrade

Horrible customer service. I was told there would be approximately 1 hour wait and I could stay or leave. I than asked if I leave would I receive a call if I left my number. No you leave its first come first serve. Ok why than would I leave and so rude. Apparently he can be rude and the customer has to suck it up, Not this person!! Find a new manager, because this one sucks!!

Awesome service! Every single time I go to the store they are right on top of if! Recommend to everyone!

They gave me a new Sim card and helped set up the phone that I purchased elsewhere with no charge to me. Service was fast and friendly.

I had a great experience here, Josh helped me out with upgrading my phone.

Great customer service, the reps there went above and beyond to set up my family plan. Would highly recommend

Called 7 times.. no answer at all. Was going to upgrade two phones and add a line (used to work in wireless sales a year ago) so that the rep would get a day commission bump but guess I wont be going here

New manager in this store and new staff great place to go

Wonderful customer service. A pleasure to work with everyone in this location . Highly recommend

Very helpful. Got me a great deal. Wait time was a little long

Im giving 5 stars because I had moved my family members to Att from tmobile. The rep made it a pretty smooth process each time even though tmobile didnt. And they were great with my kids. The only complaint I have is that there is only ever one rep at night and the store gets very busy. There wouldnt be a line if there was more employees.

I initially bought an iPhone 8+ and it was nothing but issues. Eventually I came back to add a Samsung 9+ and once again nothing but issues after I got my first bill. I decided to go into the store instead of doing anything over the phone. Shauna(not sure if I spelled her name right) helped me the best she could and was nice even though I was quite irritated and had an attitude. After a while the billing issues and confusion was resolved. Shauna even gave me a credit on my account for all the inconvenience I assume. Overall I wouldn’t recommend talking to anyone if it isn’t her. Thanks again!!

I was declinded a return under the 14 Day policy by a manager for Prime Communications a 3rd party retailer for AT&T for a cell phone in Amsterdam, NY. Reason for decline is porting my number out that I had for years and wanted to save before returning the phone. Under the 3rd partys terms and conditions and AT&Ts As long as the phone is in good condition and with original box/accessories the device may be returned within 14 days this policy wasnt obliged by managment, and is a total breach of the 3rd Partys policy and AT&Ts. My lawyer will be contacting the store, and corporate out of Sugarland, Texas. Possibly looking towards filing a lawsuit againt the managment of this store. This is a ongoing review and will be updated accordingly if resolved.

Will return again! Best expirence I have had with a sales rep!

Everyone was so helpful! Definitely recommend this store to anyone!

THEY SCAMMED ME DO NOT FALL PREY TO THE BOGO SCAM

Best location Ive visited. Glad I switched from Verizon. Customer service is top-knotch.

Absolutely the best customer service ever received from a phone store.

These people are life savers!! Fixed my account after a corporate store completely messed it up

I got ripped off by the manager of this store. I was told the charge for adding another line would be 20.00 per month. Got my 1st bill for 417.00 and the entire plan was changed. Now fighting with at&t for resolution.He also told me my Verizon Samsung phone would work with at&t and guess what, it doesnt work right.

I purchased the new phone in the Internet they came in in hooked me up with no issues no questions very happy with their service

Very friendly and helpful-especially Shawna. I definitely recommend buying a phone here.

The store is beautiful. The staff is very helpful and very knowledgable. No need to travel to Albany.

Wanted to change phones, didnt have a ton of cash. Walked in, walked out, 2 phones and tablet 130 down, 150/month, amazing customer service reps, lot of laughs... recommend this place for sure

Best customer service from a phone store in a while !

Best customer service I have ever received

The people that work here are great and are very understanding of every situation

Just so Google and anyone reading reviews for this store or any store owned by Prime Communications, most of these reviews are done by staff members from the various other att stores owned by Prime Communications. Leadership forces their employees to leave false 5 star reviews for all of their locations, at least in the Northeast. For a period of time they would have employees go Just so Google and anyone reading reviews for this store or any store owned by Prime Communications, most of these reviews are done by staff members from the various other att stores owned by Prime Communications. Leadership forces their employees to leave false 5 star reviews for all of their locations, at least in the Northeast. For a period of time they would have employees go into customers phones and leave reviews without their knowledge, and we were coached to make sure to take the phones off of WiFi so there were no red flags. Employees were instructed today on a conference call to report my reviews by the Albany area district manager, Sean Turner. Sean Turner oversees currently 12 of prime communications att stores. I would avoid them at all costs....they include: Catskill, Latham, Stuyvesant plaza, Amsterdam, colonie center, Clifton Park, new paltz, Rotterdam, Brunswick, aviation mall, Wilton mall, and glenville. customers phones and leave reviews without their knowledge, and we were coached to make sure to take the phones off of WiFi so there were no red flags. Please head to the Catskill at&t Facebook and see the important message post for further information.

Overpriced, but the service is good. I switched to Cricket cut my bill in half added a third line, got unlimited (22gb 3G) and pay less then half of what I was paying AT&t.

Needs more staff the waiting time is a bit of an issue

Amazing customer service! Very knowledgable and goes above and beyond for the customer!!!

Great people to work with. Always a smooth transaction.

I had the best customer service here

Service is grea t and the employees are great also. Now calling the main AT&T number is horrendous!

We went to the store to get our new phones and it was a 45 minute drive there .Before we left we looked online and said it was open.when we got there it was NOT open and we were very upset, wasted gas money and it was a waste of time!

Great people to work with. Would not go anywhere else to upgrade

Mac is very knowledgable and extremely helpful.

I have been in this store 2 times now and spent a half hour each time without being helped. Not a good way to gain a customer wanting to leave Verizon. Guess Ill try sprint and see if they want a new customer!!!!

These people are rude and have no idea what they are talking about.

So glad I came in here for an upgrade instead of drivjng to Albany

Chris and Shawna were both great...great experience!!!

Best customer service ever

Terrible customer service disgusting attitude !!!! Would never be buying a phone from this location ever again !!!!!!

Bad customer service. They do not answer their phones.

Fast and pleasant experience!

Excellent customer service from this store

Staff is very friendly and very helpful.

New phone upgrade for Armand!

Friendly knowledgeable great service

Service recieved here was above and beyond

Had an incredible experience

Merely question and answer, cant say I enjoyed the answer.

Great team at this location

Great people to work with

Best people to work with

Nice costumer service

Good customers service

Alwats so helpful

Great service!

Great Technical Support!

Great staff

These people go above and beyond

Very helpful

Great service

Friendly and clean environment, most newer devices available!

Great customer service

Excellent service and help!

Great service

POS store