I purchased my laser from OMTech so I decided to also download Lightburn from them as well. It was a very easy transaction and within an hour or two, the product key was ready for use. If your using a laser from OMTech and didnt bundle this software when you purchased your machine then DEFINITELY get this software from them ASAP. Im being truthful here so theres a learning curve if your new like me but this software is a must for using your machine efficiently. Ive said this before but OMTech is an awesome company to deal with. Thanks OMTech for allowing everyone the opportunity to become part of the laser world.

Poor support via email only. Had support and sales via phone when we bought a month ago, now phone is disconnected and they haven’t been accessible by phone since then. Would not buy from them again.Since we posted this review, a few folks have reached out to us and explained reasonable reasons for the contact issues (which were out of their control) so we bumped their rating to reflect a better response protocol. We are assured that support will be handled much better now. As for the system we purchased, we are very happy with the C02 laser system itselfand look forward to making lots of projects.

Brian was very friendly and answered all our questions fully. He did a great job!

I was surprised at the strength of the machine. The only drawback is the lack of info and what else you really should buy to get the most out of your laser. Look at the videos and forum info. The community facebook is a wealth of info. I do suggest a C5000 chiller and a good quiet air compressor. Well worth the money so far! .

I ordered a 2440-100W from OMTech Laser and within a week it was here! Their customer support regarding ordering and delivery was fine.It came in a big wooden crate on a metal pallet- this setup got our laser here in one piece. After a few hours of setup and double checking a lot, I have the laser engraving and cutting wood.PLEASE NOTE: Ive never used a laser before this, but this has been one of the most encouraging first impressions from a piece of technology, and OMTechs product definitely exceeded my expectations right out of the crate. I will most definitely purchase from them again in the future!

I purchased my 80 watts double Laser head, Laser Engraving in October 2020, and just now getting around to setting it up at my business. I called the OMTech Laser phone number I had to save in my phone from when I purchased it last year for help and I didnt realize I was calling one of the service reps Matthew, personal number until many calls later. After I realized it, I kept apologizing about calling his personal phone and his attitude on all occasions I called was professional and he went over and beyond to assist me and told me it was ok, he didnt mind. That made me feel really special. When he said he would follow up with me either by email or phone, he kept his word. That has been my experience with OMTech Laser, over the top,1st class, and professional with everyone I spoke with. If someone else dropped the ball with an issue or concern, someone else was there to pick up and resolved my problem with little to no downtime. Im very happy that I made my investment with OMTECH Laser.

Been trying to contact there tech support via phone, have only been able to get emails and when I do they are in the middle of the night, so must be there China main company is handling this, I need to have someone call me as I have been trying to get my main board replaced and need to have one shipped so I can send old one back. Other than this issue the machine is good.

The laser works great. I am having problems setting Rotary Chuck though. Trying to do a beer mug keeps hitting the handle. Can not get the rotation right. Using light burn. Can you send any informing

I have tried calling in for support and opted for a call back that I have never received. I have been doing my help requests via e-mail and it is apparent that the support either works a graveyard shift or is oversees because I receive a response at 2:00am and after more than a week my issue is still not resolved. It is a little frustrating.

Very happy with my 60 watt gray and blue machine. It was a bit intimidating working with the machine at first. Because I came from a smaller machine. But the transition was great and Im loving the machine.

The laser is great! One complaint I do have is the built in fan is too small for engraving wood; the fan doesnt expell the fumes fast enough so the room starts to fill up with smoke and burnt smell. I had to purchase another exhaust fan and it works great! Definitely look into building a new fan port for the machine.

Seriously disappointed in the lack of customer support I have received. I ordered the machine before Memorial Day. It was supposed to include a CW-5200 refrigerated chiller. It came with a CW-3000 non-refrigerated chiller. I contacted them immediately and they wanted me to ship the chiller back to them before they would send the correct one. I told them no as I didnt want wait for another week or more to be able to use the cutter. They then made me pay for the incorrect chiller so I could keep it while they sent the correct one and then return it. I did so and have not been able to get a response since then. Out the almost $200 for the wrong chiller and still havent gotten the correct one either. I have called and left numerous messages on their customer support line over the last month without a response.I am happy with the machine so far, but have gotten extremely frustrated by the lack of resolution and response.UPDATEShortly after posting this review and sending OMTech another email, I was contacted by their support team and they did ship the correct chiller to me. I have it installed and I am very happy with the machine in its final configuration. In the end they did come through and make it right and while I appreciate that, I wish it hadnt taken so long to get it done.

Bought a AF Series - CO2 Laser Engraver Cutting Machine with AutoFocus - AF2028-60 (60W 20x28). It is overall a quality machine, quick shipment, and shipping container was excellent. Bought this model in order to remove base and get it through a small door and into the basement.Previously owned a top end machine, and this machine is great for the amount of money I spend compared to my previous machine. Had a problem with setup (my fault) and tech support quickly provided the info necessary to correct the problem. This engraver will pay for itself in a few months. I recommended this engraver to my brother-in-law and he bought the exact machine.One recommendation, buy the Lightburn software. It is a great product and works well with the machine.

I am really enjoying the laser but sort of upset about customer service. I choose omtech because they were us based and spent the extra money for that.It came with cuts in both coolant tubes and the solder un welded on led light. Then the test fire button didn’t work because a wire was not connected. And all the mirrors are glued? The laser is out of alignment and I can’t adjust because of the glue on all the adjustment screws.They gave me $40 for new tubes and led light. I appreciated that. But no answers to other inquiries but only sent a 3 min video from the Chinese manufacturer, with no sound on how to adjust Mirrors.After countless hours on YouTube I was able to solve some problems and got my engraver adjusted only for half the engraving area.I will buy my upgrade unit direct from China next time since I have to make adjustments anyways and save some money. I was hoping for a machine ready to go but that was not the case for me.

I received the order of this unit as promised. The unit is amazing. I emailed in for support and within 24 hours, they gave me a solution. Great value for the money! Great company to work with!

My machine came in excellent shape. Very little tinkering before I was able to use the machine. Quality control was spot on with my machine!

Beware of buying from this company. I ordered a machine from them in May, received it July, damaged. Wheels were broken, chiller was placed on top of machine when packaging so walls are dented, table isn’t level, door doesn’t shut, etc. We immediately called OmTech expecting them to resolve this issue as we paid $7,000 and this just was not the case. They asked for pictures which we provided, and basically told us to see if the machine worked and if it didn’t they would send parts for us to replace ourselves. This is after waiting around 9-10 weeks for the machine in the first place. Then they proceeded to tell us it was basically cosmetic damage and that we are SOL. Such a headache. I would have rather purchased from somewhere more reliable and with better value for their customers.

Love the machine right out of the box. But it looks like the laser tube was DOA. It was a refurbished machine but should have the same warranty. Havent heard back from them yet.

Loved my 60 watt Blue and grew. It has allowed me to open the door to alot more possibilities of growing my business. Thank you Omtech!!

Looked for 2 years before finally buying a laser. Glowforge and dremel were to expensive for such small lasers. Found OMTech and decided on them. Laser arrived in 3 days which is nice during a pandemic. Little bit of a learning curve but nothing too bad and I am extremely satisfied. Everything I bought with the laser came in the mail over the next week and couldnt be happier. They will definitely be where I buy my upgrades and next lasers from.

Its a little early to have an opinion on the hardware BUT.......the delivery was quicker than expected and the machine was crated VERY well. No visible damage. But I have yet to plug it in so I will update when I have a chance to operate. On a side note........a screw-up by FedEx freight had them trying to deliver using the longest semi trailer and no lift gate. Thanks to the original driver and his friend with a smaller truck equipped with a L/G we got it off the truck and spotted at my door. Those two went beyond the call when they could have just went back to the dock and let the bosses figure it out. THANKS GENTLEMEN !!Now if only I could make it fit through the last door..........

Great products I am having a blast learning how to use them and expanding my creative reach with my new 100w red & black 20x28 bed co2 laser with chiller and my new 50w handheld fiber laser....purchase and delivery was less than a week and the customer service contacts I made was very prompt and helpful.

I purchased a 60W CO2 Laser Engraver in June to replace the K40 I had been using for about 2 years. My only regret is that I didnt upgrade sooner. Everything about the Omtech laser is better, Power, size, controller, software etc. I absolutely love it. I also added Lightburn sofware and a camera system. Both are great additions to what is already a nice laser, but the camera is a game changer for me. I engrave a lot of odd shaped live edge plaques, and the camera makes it so much easier than what I had been doing. You cant beat the value of this system. I would highly recommend it.

Trying very hard to reach these folks for support but no answer on the phone for days now and no calls back when messages are left. If they cant fix their communications issues, how can we trust them with our laser needs?

I purchased a 80 watt laser from Omtech a few months ago. The shipping container was damaged on delivery. OmTech was very supportive and walked me though the process and quickly sent me the damaged parts to replace. Ive experienced a couple more incidents but their customer service department did not miss a step in assisting me in a timely manner. Matthew has been very helpful and provided an iconic experience for me. This company has great product and even better is their great customer service. I was concerned about purchasing my laser out of my pocket but so happy I selected this company and laser

For high priced machines like these you would think they would care for their customers. Ordered a Fiber laser for a business use and the machine fails to connect to any computer. Paid them for a virtual tech support session only to have their technician come on and tell me this is a known issue and fail to fix the issue. They are still selling these machines knowing that they may not work! Incredibly disappointed.

I love the machine. It does exactly what I need. 2 things I don’t like. OM Tech sells a rotary that they recommended and doesn’t fit inside the the 60w. I emailed them regarding this back in July and never heard back. I’m sure the return window is gone by now. Everyone raves abo ur the customer service but I have yet to see it. Secondly the controller they say is a Ruida is not. Check the facts.

Well not sure, I have owned it a few weeks and cant get it running. It arrived with a faulty water flow sensor, was told OMTech would replace, but mfg is back ordered. I ordered one off of Amazon and it has arrived but now it is not being recognized by my computer. It is telling me that there is now a driver error. I have 3 jobs waiting for me to run but with no machine I am already losing money. Not to mention the horrible instructions on set up that come with the machine. If you purchase you better rely on YouTube and other owners for help because OMT charges for help.

I have the OMtech 1624 55W laser. The laser was shipped fast and I had a good experience with the shipping. I had to run a network cable to my garage and build stand to raise the engraver to good working height. When I fried it up it would not fire the laser because the lid is slightly out of alignment. I was able disable that from Lightburn. I did call tech support about it but I never did get a response (very disappointing.) So far I have had no problems with some simple projects I have tried. I sent an email asking about freeze protection using Polyethylene glycol to prevent freezing or using a fish tank heater keeping the pump running 24/7 the answer I got back was just to use anti-freeze, no direct reply about Polyethylene glycol or keeping the pump running 24/7 with a heater. It seemed like tech support does not return calls and spends the least amount of time possible replying to email questions.The machine itself so far is running way better than support from OMtech.

I really enjoy the capabilities that the OM Tech 60 Watt laser. I am a woodworker/ designer/ signmaker. I am at a point of proficiency with the lightburn software and will launch an instructional demo from my blog and social media accounts to build interest and find clients. Overall a great product and the RUIDA control panel is excellent.

I made an appointment online for a showroom demonstration and got a confirmation for that appointment. I planned a specific trip from AZ to CA for this showroom appointment, but the appointment got canceled by OMTech several days later after I already bought the plane ticket. No reason, no explanation, no contact of any sort by anyone from OMTech other than the email telling me the appointment was cancelled. I wasted my money and am still annoyed by the lack of courtesy and respect that OMTech showed me.

I received my K40 in July, and it is still sitting in the box unopened. Sadly. But hope to get it all set up this weekend. I think Inhave just maybe felt intimidated 🤷‍♀️

I really wanted to love this laser..I bought the Af2435 80w. It came quickly and appeared to be in good shape when delivered. I knew it would need some tweaking and set up and I was prepared for that. What I wasn’t prepared for was for the autofocus to be broken right out of the box, the bed to be so unlevel I had to learn to drop the motor, remove the chain and upon adjusting the set screws found not one, but 2 of them to be stripped and just resting in the holes. They sent a replacement and it’s the wrong size.After that (my bed is still not level), the mirror alignment was off (expected) however, the 3rd mirror had a gouge in it…ordered new ones, wrong size sent. So…I have a 24x35 laser bed in which I can now only use the right half of the bed and had to adjust the mirrors up to get around the going until the new parts come!

At the end of last year I ordered a 100 watt laser. Then I ordered the piece for the engraving bottles and a later a motor for the bed of the machine. They all arrived fairly quickly and in good shape, I think, since I havent even turned it on yet. On June 1st I purchased the Lightburn course for $250. The website says it may take 24 hours to receive an email with the license code. That came and went. I have emailed and or called everyday. The phone was answered 1 time and she was unable to update me, but said the guy was on vacation and he would send it that day which was last Thursday. I have yet to have a single email reply and still havent received it 8 days later. Supposedly I got tech support with the class, which does no good when they dont ever answer. I am self-employed and I dont like it when people leave me bad reviews but this appears to be the only way I might get in touch with these people to get what I ordered. I will also reconsider in the future purchasing anything else from them.

I ordered the OM Tech 60w CO2 Laser with the Ruida contoller. If you were on the fence about getting on - JUST DO IT!! I am so very impressed with this machine - and having a ball cutting and engraving everything I can get my hands on! I decided to pivot my Paint Party business after Covid and the shutdowns just about made me close shop...this was my last ditch effort to keep my doors open at my brick and mortar shop. It is starting to pay off! I see a beautiful (read lucrative) future with Big Bertha Blue...

Constantly being asked to review accessories I have bought when I still have been unable to get the machine to work. Tutorials and videos are awful, received a broken chiller. Nothing like this at a huge expense should be so difficult to set up. Cant get past the second mirror for alignment. I will update and change my rating if it ever starts to work.

I had a different machine and bought the 100 watt blue/grey from OMTech in November of 2020. It came much more ready than my ebay machine. After barely tweaking alignment I was cutting and engraving very quickly. I do still recommend the air assist upgrade, although this machine is better than most: but since I had it already installed on my other machine I just switched it. This is by far the most best bang for your bucks for large lasers. I am very happy with my choice.

Ordered a k40 from here. It came functional to work for a while. What broke or came out of whack was my fault. The classic upgrades like a quality tube (actually 40 watts), power supply, and such are included in the price which from 300 dollars on Ebay to 480 through OmTech at time of purchase made a lot of sense to me. The American based support and warranty was also something I considered to be worth the price difference easily.The barebones machinery is still victim to classic k40 gantry welded to the frame problems which some paper shims helped. The x axis gantry came out of whack at some point to which was a slight nightmare. It didn’t help I didn’t remember there were two y axis pulleys to tighten so a month and a half of lopsided tension didn’t help at all. All that said this puppy cuts through quarter inch solid wood at ~15% for poplar and 35% for hardwoods like oak and maple in one pass at 10 mm/s.As a company I think OmTech should make its mark by providing comprehensive and more robust customer service regarding the pitfalls of the k40 machine and how to fix them, particularly gantry issues and belt tension advice that comes with the machine as well as cleaning advice for regular use. It took me a minute to realize I should be cleaning the x axis gantry for smoke buildup which will eventually strain the motor. All of the info is available on YouTube and beyond but if OmTech could collate that information and slap its logo on an instruction manual of some sort then they would shine and be a mark ahead of Ebay retailers and draw more customers in through that alone as they did me.What help I did need from them came quickly. The laser was in my home within a week after ordering. Probably less. OmTech is great so five stars. K40 sucks so for that it’s no fault of theirs. I haven’t upgraded to a higher wattage machine but I would say k40 is fantastic for learning and above would be great for doing real work if you already know the ins and outs.This is THE company for entry level hobbyists.

A little hard to get in touch via phone. Otherwise so far my experience has been good.

Great machine and great shipping. customer service is hard to get ahold of. If i were Omtech I would hire more customer service support or make the one person they have stop spending their day chatting and going to lunch..

I love my 60w omtech laser printer. Customer support with my shipping delays was top notch. Highly recommend.

I would have left a 5 star review, but less than 2 months after purchasing the red and black 80 watt machine the x axis tensioner I am seeing metal shavings under where the part is and it sounds like a fork in the garbage disposal when im running it.

I bought the MF2028-80 from OMTech. Setup and operation takes a bit of research and practice, but the trade off is a very affordable laser that competes with name brand lasers. The only issue I had was a burnt out lens (again due to my own user error), but I called OMTech and let them know the situation. They promptly replaced my lens with TWO lenses from a local supplier.Most issues that I see from other users relate to LTL shipping issues outside OMTechs control, are user error because they didnt properly research their lasers functionality. For example running their laser tube at 100% power when you shouldnt be running more than 65-70% (Again, research).Folks needs to understand that these arent plug and play. You need to setup the chiller, setup the exhaust, align the mirrors, level the bed, and download the software.....THEN you can play. Its the same process for any tool. Even the big names require this from time to time.

We ordered $550 machine, came damage, no contact person, only by email and like pulling teeth and so far we have respond as the supplier have holiday for a week then they will get back to us with suggestions on repair!!!!What kind of scam pathetic business is that?

I’m very impressed with my 60w that I bought. I’m new to the world of lasers and big machines. Being that I have no experience at all, I was intimidated by the size but as I’m learning more about the specs and capabilities of this machine, I am more and more excited. I wish there were more videos on the usage of this machine but other than that, it works really well and I’m slowly learning the cut parameters of this machine with different size and types of materials. I don’t regret my purchase at all! Thank you!

After much homework we decided to purchase the 69w OMTech laser.in late 2020 After a few very minor adjustments our laser has been a solid part of our business. The support is above and beyond any expectations I could have imagined. We had to hop on a tech support call & the tech was able to face time us helping resolve the issue faster.We are going to be purchasing a second unit in the near future & will absolutely be buying another omtech

I could not be happier with my laser. Joe at Engravers Choice was the best investment after the laser. I would highly recommend the laser and the training with Joe! If I could give you 10 stars I would! Already planning a second laser.

Love my 60w OMTech laser! Purchasing it has been a life changing decision for me and I could not be happier with my machine and the customer service I received. My first laser actually arrived crushed and damaged from the LTL carrier and the team at OMTech was amazing at getting it sorted and swapping it out for a new machine. I asked to go with a different LTL carrier for the second time around and what a difference it made!As far as my 60w goes- it is my first machine and it is a great starter machine for those looking to get into lasers. Set up wasnt bad at all with all the resources available. I feel like my machine was pretty well aligned off the truck which was awesome- just some minor testing and adjustments to tune it all in. Since purchasing my machine back in March ive already been adding upgrades to it (inline fan+double wall tubing, chiller, rotary and working on air assist now) and I really like how you can upgrade as you go and fix it yourself. I do recommend the upgraded inline fan with the double wall tubing right off the bat as it really helps with the fumes; especially if you vent out the wall/ window. That was all I needed when I started out- everything else im just adding as I go.In all- im very happy with my machine and the service that I received.

This company is absolutely horrible. We ordered a 50w with passthrough machine. They gave us the wrong 50w, decided for us without consulting us that it was a good replacement for our needs and didnt offer a refund for the difference.Then when telling them it was wrong, they didnt believe us and after a heated discussion, they agreed it was incorrect. They then promised it would be picked up a certain day and that was never scheduled which delayed the shipment of the correct unit. Eventually the one we had was picked up and after calling them for a few days they confirmed the replacment was shipped out. A few days later, this replacement machine was delivered, YET AGAIN it was the wrong machine. We refused delivery and they again didnt believe us it was the wrong one. They then claimed the third unit would ship out on a friday before the holiday. They even swore it would be correct after even sending us photos of the correct crate and part number. That didnt happen again and they didnt think to tell us about an update or anything after ensuring they would call and provide an update. After calling for days to get a hold of Matthew without any information, we got a hold of him on Thursday last week. He didnt know what was going on and said they didnt know which freight carrier picked up our machine.Today, just now, the third machine was delivered. But guess what? It was wrong again!!!! I dont know how this company stays in business if they cannot even confirm part numbers on their crates. Their customer service is absolutely horrible and they now have our $2K and still three weeks after we were supposed to have our machine we are out of a laser engraver.The COO kept saying how much fun we would have using it and how beneficial it would be for our business, but one would actually need a laser to be able to do any of that.

Product arrived damaged, not un-operable, but still damaged none-the-less. Reached out to customer service three times, two emails and one phone call, no reply days later. I did not pay $4099.00 for a scratch and dent laser engraver/cutter. Customer service needs to step up their game. I am not pleased at all. Would have been five stars had it not been for a damaged unit AND poor customer service.

I ordered the 80w 20x28 laser engraver through here. Delivery time was decent, and once I got it through my door (I had to take off the door and door frame), initial assembly was decent. However, instructions for assembly and setup were not thorough, and it would have also been helpful if the program installation instructions had been included. I had to do a lot of digging online and finally found a FB user group that guided me through the process. The laser itself has performed wonderfully so far, though an aftermarket water chiller will definitely be needed soon.

Great experience machine came in good shape

Wish I could give negative stars i ordered a brand new machine. I got it with some bent parts. Support has given me multiple false offers to fix it. In the end I got sent a used machine and told to refurbish it myself. Should have got a thunder laser or aeon laser.

Fast shipping and up and running in under 30 min!

OMTeach has had great customer service. When I received my laser, it wasn’t working correctly. They were able to help me solve the problem and send me the part I needed to get it working right. They also have a great community online. I would buy another machine from them because the price is great and customer service is as well.

My laser arrived feet ripped from the crate all panels warped one screw that held bed down was ripped from the rails and the other screw was stripped out. Tube was busted and air compressor was laing on its side with a ripped tube and wires. Contacted omtech and they said it was just cosmetic and basically oh well. Am speaking with my attorney

Love this product!!!! But, love the the company that we purchased it from. Arrived perfectly packaged, easy to assemble with all parts there. Thank you!!!

Was able to use it right out the shipping box! Love this product have all ready made profit 3 fold over the cost of the machine. I am now starting to save up to buy another one with bigger surface area!

Poor quality and poor quality product. If any supervisor or manager read this review, please contact us. NO ONE answer your business phone.

My laser works great! I love it and am having so much fun creating things with it! OMTech has been very responsive and supportive as well.

Great machine, great customer service! Best investment I have made in my workshop in years. Digital fabrication is a whole new level and OmTech makes it easy to get started.

I dont have a review for OMTech I ordered the 60w co2 laser and dual water chiller on the 15th of April and havent heard anything back when it will be delivered

They are a small organization for the moment, but they really went above and beyond making it right when FedEx lost my order. 10/10 will recommend!

Buyer beware... Finally received my long awaited 80w unit that I purchased from omtech based largely on it being a us based operation that pledges to stand by their sales and service. Not the case. When the unit arrived missing parts and and with a broken laser tube I was referred to email exchanges with China based supplier. After days of waiting 24 hrs between emails, they claim they dont have a tube available to replace the broken merchandise and offered a $280 refund to find my own tube somewhere for a part the website has listed as in stock and available for $399 plus shipping. Phone calls to the California based location go to voice-mail and unanswered. Actual customer service has been nonexistent and more like dealing with aliexoress or eBay. Either go with an actual us based company or save yourself some money and dont pay the premium for us based sales since its not any better than dealing with a Chinese supplier. Extremely disappointing experience and a complete misrepresentation of information on behalf of the business. I can not recommend doing business with OMTech.

Everything was great, shipping, good conditions, working as expected.I had to do some research and some minor upgrades to the machine, but thats a personal thing, not that it was missing from OMTech.One thing though, when I ordered it, I also bought the Lightburn software from them; when setting up the machine and the sw, I found out SW was not compatible, thats something OMTech dont mention any where, not even the customer support guy that helped decide which machine to order. (Thats about $80 I didnt have to spend, but may be useful later on)So Im using a freeware SW (which is better that the one that comes with the machine)Thanks.

They barely answer their phones or emails. Im not gonna buy a product from a company that does not answer for sales. What about after sale!!!

Fantastic customer service, best quality laser, fast turn around time.

So far laser is working great! support team has been helpful as well.

Dont get any machine from this company we have been having problems with ours when it came to us it has a dent on it and its broke not working

I got a 80 watt red and black laser it has been great dont worry about the low price they will keep up with the high priced lasers. GReat customer support too.

11/10 would buy again.

I own purchased the 60 watt laser for OM Tech and it has been a great addition to my woodshop. I have created many new products using this laser. I have even added the rotary to engrave glasses. It has paid for itself several times over.