Very professional. So helpful! From the appointment scheduler to the service center customer tech (Matt). We traveled from a different State and got a puncture on our tire. I figured, I had a warranty through a premium service contract (but didnt know the contract#) and Matt called Annapolis for me to confirm. Annapolis finance called back immediately. All done in 1 hour. Fantastic - for both Knoxville and Annapolis coordination and service! Super.

I have bought Mercedes in Sarasota, and several MB stores in Maryland. DO DEALERSHIP COMPARES TO THE ANNAPOLIS STOFE....BEST SALES STAFF AND SERVICE DEPT.THANKS FOR BEING THE BEST!

A wonderful Mercedes Benz dealership. The service center is top notch and the dealership has very decent inventory. I was once able to test drive an AMG S65 model here.

I had my car towed there for diagnosis of why it wouldn’t start. Turns out it was a common issue related to the steering lock. The price they wanted for repair was 2x what I was willing to pay and about 8x higher than effecting repair myself. In my opinion when an issue is due to poor engineering or quality control (evidenced by it being a common issue on a physically isolated component), the OEM’s representative shouldn’t charge exorbitant rates for repair. Given the cost analysis I arranged for the car to be towed to my home. I informed the service center of my intention to have it towed and they said they would email me a bill for the diagnostic service. The next day when the tow truck arrived at the service center I got a call from one of their associates (Sean) saying that they wouldn’t release the car to the driver until I paid my bill. Sean admitted that they had not yet emailed me the bill, and he then did so immediately. I used their clunky online payment system which declined my first credit card for no reason and was eventually able to get it to work. In my opinion, the more professional/classy thing to do would have been to send the (repeat) customer a bill without annoying him by demanding immediate payment or wasting the tow truck driver’s time. I got the car back and unsurprisingly the complimentary car wash had not been performed. The courtesy inspection paperwork was also missing, so Im left to assume that I was charged $175 for diagnosing a problem that was likely immediately recognized by the technician. My lesser gripes include that Sean’s tone of voice had an air of snobbery – perhaps due to my economic choice to perform my own repair? Also humorously he mispronounced my last name, which I am very used to but thought it strange coming from a representative of a German-owned company. In summary, if you are going to charge outrageous prices for repairs, then at least step up your customer service. Otherwise, the only business youre likely to get are from folks that dont have any other choice, dont know any better, or from those with more money than sense and who also happen to have low standards.

Benz is suppose to be a luxury brand.. And I would think their service would be great also. Alas!, this service center can never do a job right. You have to go back and forth to get things done. They do not treat customers with loyalty and respect. They just want to make money fast with min work done and that also with more problems down the road. My experience has been horrible and it continues to be the case. I will give it less than one star.

It was my first time at this location,, and possibly my last. As an African American Woman, I really would love to find a mercedes-benz service center that provides the same level of acknowledgement given to others. My vehicle was serviced, as intended, however, I was left feeling somewhat unwelcome.

A little interesting getting in and out of the parking lot if you’re unfamiliar with the location

Am very happy with the services received at this place. Very reasonable prices too. Ill recommend this location to everyone.

Had a fantastic and great service from Mr, Eddie. One of their Staff at Parts department. He has great personality and very helpful with all my order. Thank you for your service and really appreciated.

Was very helpful with issues car had and made sure to go above and beyond what they had to even do to help us and even let us know to get insurance involved and help with rental car. Thank you to Ronan Wood for being so helpful.

The employees drive the vehicles like they own them, clocked one employee going like 65mph in a PARKING LOT moving a vehicle. If I would have pulled out a second earlier I probably would have been dead.

Service is a complete scam and well overpriced! they asked $1200 for trany service when owing mills and Catonsville asked $400! 300% more is a complete rip off of customers! they harm the Mercedes brand I hope Mercedes would do something about this location their prices is unreasonable why would anyone want to buy this brand of car again

I took my car in because it gave me the B service needed reminder. I just had the B service done a couple months ago, or at least thats what I paid for a couple months ago. I also told Steve Nevitte that I had recently come in (about a week prior) to have the coolant topped off and suggested that perhaps the B service was not done after all I also noticed that the windshield washer fluid hadnt been topped off either as it appeared to have been at the same level as it was when it was brought in a couple months ago and a tech also topped it off about a week prior. Mr. Nevitte specifically told me and in Writing that the ONLY things that were wrong is that the B service reminder light was not reset and that there is a very small hole in the coolant reservoir. When I asked him to price it out, over an hour later he tells me that we usually go ahead and replace the windshield washer bottle and the water pump since theyre all plastic pieces and once they get to removing/replacing plastic pieces theres a good chance of breaking/cracking further leaking. So I said to him, wait youre telling me that replacing the One thing thats wrong will cause 2 other things to break... and asked him what happened to the you break it, you fix it rule? I told him I am not paying for anything thats not broken and I was refused in having only the coolant reservoir replaced so I told him I would be there to pick up my car. When I arrived, he was not there and conveniently did not close out ticket. I was assured Id receive a copy of it Monday morning. I did not even after asking for it several times. A week later, on Friday, 3/12/21, Mr. Nevitte said my email rejected his attempt to send it to me. I emailed him with no problem and finally received a copy of the invoice. It states waterpump leaking and reservoir bottle has degradation. It also states that I declined repair. I declined the repair because per Mr. Nevittes written word, according to him, the Shop Foreman and the tech the Only thing that needs to be replaced is the coolant reservoir which they werent willing to replace unless I had other parts that werent in need of repair replaced.Fyi: the coolant reservoir sits on top so I cannot understand how replacing it would break/crack the water pump and the windshield washer bottle.Now, I have to pay additional money to find out if Mercedes Benz of Annapolis started the repairs and already broke/damaged those parts during removal assuming I was gonna pay them $2000 for unnecessary repairs instead of the $145 for the one repair needed.

Make sure you know how much if the tire and rim coverage if you purchase the coverage plans for your Mercedes Car

I am Very Disappointed with the Annapolis Mercedes Service Department. After reading all the good reviews, I decided to take my car to this service center. I explained to Steve(very nice guy ) that the car would start, but something is draining the battery and the car would not start next the day(I would need to get a jump). Now, I replaced the alternator, starter and battery even before I took my car to this center service. SO after the service center was able to look at the car, I was told that the alternator and the loose belts and adjustment are needed to fix the car, the cost would be $2,100.00(EXPENSIVE)I agreed, because after the work would be done, problem would be fixed.Well it did NOT happen that way. Well after work was done, I get a call from the service representative and he explained to me that the battery is still being drained by something else and they won an Additional $700. AND WILL NOT EVEN GUARANTEE this is going to fix the problem.Listen I understand that Mercedes Benz can be expensive to maintain, but what I dont understand, is that you bring your car to be serviced and the problem is not fixed but you still want me to pay $2,100.00. Something is really wrong. This problem is pending, and I really hope that this can be resolved the right way. Paying the bill is not a problem, but I do not think this is the way you treat a 1st time customer. I would love to talk to manager or owner of this dealership about resolving this problem. I will write another comment about this ends. Thank you, Wendell Faucette

Very good, they have loaners. No waiting for the car at the moment.

Over the last month the young ladies who run the receptionist line for the service department have been horrible. Constantly put on hold to speak to someone then sent to mailboxes. Another occasion someone was supposed to call back and still hasn’t a week later. Taking my money and mercedes elsewhere

Although I never do reviews online - the the service and other folks I’ve worked with at this dealership are the best hands down.I asked for names of everyone that helped me on my issue. They are the following: Tommy Tate, Rodd Bowman, Chuck Leyman, and Zack Wilson.I have no issue driving from Tyson’s Corner to them. There’s a Mercedes dealer literally 3 min away, and many others in the area (Northern Virginia) with no traffic or frustrations. I drive in some cases with traffic a little over an hour each way To a whole other state (Maryland) because they’re more than worth it.These guys are genuine, honest, and sincerely want you to leave, satisfied with anything and everything there - customer service. I’ll make a bad pun here because it fits. These guys literally go the extra mile and then some.If you think about it - the service department is the unsung hero of any car dealership. The don’t just provide actual service, they function as customer service. They’re the last impression you have of the dealership much after you’ve bought your vehicle.Mercedes-Benz of Annapolis and team - thank you.Thanks again: Tommy Tate, Rodd Bowman, Chuck Leyman, and Zack Wilson.

I can not thank you enough for looking after me and my car. From start to finish it was the very best service for the car and the customer. A simply superb experience! Chuck was excellent and kept me informed throughout the time my car was being serviced. He explained to me what was wrong with the car and he and the service team went above and beyond to get my car fixed right. I will tell everyone in the area about the great service at Mercedes Benz of Annapolis.Outstanding!George - 2018- E 300

I had the best customer service experience with a sales associate by the name of Brady. He is so professional and so willing to help me with anything. He answered all of my questions with patience and friendliness. I can’t remember the last time I was treated so kindly and received such amazing customer service. Brady is an asset to the Mercedes of Annapolis!

Top notch service.

This dealership operates an online parts store (GetMercedesParts). Ordered parts from their website, which was lost by FedEx. No big deal, Ill simply request a refund and they can deal with FedEx regarding the lost package, right?Wrong. After asking for a refund instead of replacement parts they went completely silent, not responding to emails. I filed a PayPal claim, which they also never responded to, and ultimately after three weeks of no response PayPal ruled in my favor. Disappointing.

This is a fantastic dealership that providers outstanding service. The staff are both professional, knowledgeable and extremely helpful in both the routine maintenance type issues but also when handling more challenging problems. I their guest lounge area is extremely well appointed and comfortable. I can recommend them without reservation.

Excellent customer service as always

Sunroof recall completed. Extremely pleased with my service advisor, Chuck.

Mercedes Benz of Annapolis has given me a great experience. They are professional, friendly, and subject matter expertise when it comes to cars.I live 70 miles away of them and I serviced/ will service my car with them.Highly recommended for all my military folks, as the service is always a WORLD CLASS.

I was hoping the system would let me do 0 stars. I stopped going there after my mechanic in PA told me that MB Annapolis charged me for parts they did not replace. The same engine coils they charged me to replace were still in the engine when I took it to PA. They also once tried to charge me for a Flush & fill when I took the car in for a coolant leak. Obviously that did not fix the problem. They tried multiple times to correct the issue and couldnt figure out what was wrong. The same mechanic in PA told me by phone as the car was in there, Have them drive the car longer, til the temp light comes on That advice from a seasoned (and competent) mechanic helped them diagnose the issue. Also, my 2006 C230 was built with a defective transmission (theres a class action lawsuit in CA on this issue) but generally Mercedes refuses to acknowledge the problem. MB Annapolis charged me about $2000 to replace the transmission without telling me MB knows the transmission is defective.

I recently purchased some accessories for my car; the gentlemen who assisted me was great. Very personable and efficient.

Great experience going there. The people that work there are all very nice and are very professional when working with the customer. Fast and expedient any time Ive been there.

I highly recommend working with Sean Engelhard if you have an option to request someone in the service department. He is incredibly knowledgeable and is truly a pleasure to work with. He was very patient with all my requests and efficiently helped me turn my car in for service and get a loaner. Great service at this location!

Simply the best

Well you buy your wife a SL550, but go to the “service” center in your work truck and clothes to buy some accessories for the Mrs. Two guys behind the partition talking bs, I ring the customer “service” bell four times. Nothing, no acknowledgment, no “I’ll be with you in a minute”, nothing. They couldn’t have been deaf, they were having a conversation of bs that I easily heard. I won’t ever go there again, Salisbury or Arlington aren’t that far away. Make sure you look wealthy if you do use the Annapolis M-B dealer/service. I make enough to buy most of their inventory, but work with my hands. PATHETIC customer “service “.

They provided fast service and had an outdoor picnic table

I had a great experience with service writer Mike, he was fabulous. I had full confidence that my car was being taken care of. They got me in for an appointment right away and gave me a no hassle loaner for a few days at no cost while they took care of my car. Mike got me in and out in no time and I felt so thankful for the ease of this experience. I highly recommend bringing your mercedes in for service here! Top notch!

My mother went here after taking her Benz to a specialty shop and WOW what a difference. You’re treated great. The service personnel are friendly and cheery. D. Brady is amazing. He really knows his stuff and we are never over charged or inconvenienced. The loaner is as great as the car we bring in! Love them!

Great service. They fully explain everything that needs to be done. The cleanest service so anywhere and the most comfortable, clean and clean waiting room with smoke complimentary drinks and snacks. They offer rides to wherever you need to go while waiting and offer you a similar or upgraded car for you while your car is being repaired. The repairs are price but the work is excellent and that return your car looking brand new.

I traveled from New Orleans to Baltimore & had a blow out along the way. The enire staff was welcoming but Tommy was awesome!!! He made my visit there comfortable especially since I was from out of town!!!

Awesome service personnel. Exceptional customer service. Would recommend them any day. Will recommend Alex Clothier. Awesome personality. Answered all my questions and concerns. Best at what he does.

Tommy Tate is phenomenal! Best service I ever received

I came in for a simple oil change. Raphael made the process so easy. He also has a good sense of humor.I will be back for my future maintenance. Thank you

Very satisfied with the service dept of Mercedes-Benz of Annapolis. Specially with Brady who was very helpful and informative thru out the entire process of my vehicle. Brady’s customer service exceeded my expectation.

I would like to give Tommy Tate 4 stars for his excellent assistance in getting my C300 repaired. I received several notifications to explain the problem, the repairs and the cost. P. S. Thompson.

This place has really good customer service. They encountered a delay working on my son’s car, and even without us complaining or asking for anything, they fixed a flat tire for completely free!

Ive been going to the service center for Mercedes of Annapolis for over 6 years and have to say I have been spoiled by the amazing service and attention to detail of Chuck Lehman. He doesnt miss a beat. No matter how routine (or not routine) the service he is spot on each and every time. When it was time to upgrade my vehicle I was clear to the sales guy, the whole reason I was comfortable staying with Mercedes was I knew I would be in great hands with Chuck as my Service Advisor. Hes one of the best!

Mr. Brady provided exemplary service during my last 2 visits. He took the time to explain each recommended service allowing me to understand what was needed to make my vehicle run at peak performance. He was timely and courteous throughout our phone, tax and in person communication. I would recommend Mr. Brady to anyone meeting service to your Mercedes Benz.

My wife had a flat tire. Your road side service technician was prompt and very courteous. We appreciate all that you do to maintain high customer satisfaction with Mercedes Benz.

Be skeptical with all these 5 star reviews. Weve had our vehicle for almost 7 years and recently we noticed the price of the schedule maintenance visit was larger than usual. When we asked for the reason the rep said Well, we are not jiffy lube. This wasnt the first time we experienced their rudeness but it will be the last.

Great experience 👍

Excellent service. I have been a customer of Mercedes-Benz for decades. Have had my car serviced there for as long as I have had my mercedes. Raphael has been an extremely helpful service employee. He has always kept me informed of the progress of the vehicles service and whether or not additional work is needed on the car. He takes the time to explain what was done to the car.He is personable and a most important part of the Mercedes-Benz service staff!

Had to take my car in for routine maintenance, always dread having to go to the dealer....not this time. Mike Adams welcomed me in with a smile and a great attitude. I was due for a 3 hour service and was supposed to be stuck there waiting, Mike had a cancellation earlier in the day and was able to provide me with a loaner that was unexpected. Made my day much better not having to sit in a waiting area for 3 hours. A big thank you to Mike for taking great care of me and my Mercedes!

Brady is AWESOME. My engine light came on...I called the dealer an hour before closing. I rushed to get there. Brady was of Great assistance! He had me checked in and on my way in no time. Thanks for that awesome care and service..Right at closing time too.

Fast, friendly and professional. Every experience at Mercedes Benz of Annapolis Service is five star. Rafael Powell ensured that the job was done quickly and with great attention to detail.

Great service. Location is hard to get to.

Great dealer, Great people. Great service. Always a pleasure to do business with them.

I live right outside of Baltimore and the only dealer I trust to service our Mercedes Benz is Mercedes Benz of Annapolis. Outstanding staff, incredibly professional and has never recommended work on our vehicle that wasn’t needed. Rodd Bowman the Service Director is the best in the business. If we have a concern he takes care of it!

I live in NJ and my family and I went down to Annapolis Mercedes to get our car. It was our first time there. The sales representatives that work there are very friendly and down to earth. They even offered us dinner! We were very satisfied with their services and their location was very sanitary and outstanding. Mr.Doug Bouslog helped us and gave us a wonderful experience. My family and I are looking forward to visit them again. I recommend that if you have the opportunity, definitely give Mercedes-Benz of Annapolis a visit. I have not had the experience that I had in Annapolis in NJ before.

Hands down best Sales and Service department I have ever utilized. I have owned Aston Martin, Porsche and BMW....all fall behind the level of service I receive at Mercedes of Annapolis. My sales person Asher Chaudry was fantastic when I made my purchase and my service advisor Mike Adams has continued to take great care of my car. The porters and reception desk personnel are all top notch as well. I will not take my business anywhere else.

Raphael was terrific. He called us at several points to update us and make sure we understood what repairs were being done as well as the costs so there were no surprises. Thanks!

5 - Stars for Steve Nevitte, Rodd Bowman and the entire Service Team.

The customer service was great. Many Thanks to Tommy Tate. Thank you for your service.

Excellent Service, the downside is the price for a basic service. Its way more than expectations. Plus, is not too easy to make an appointment .

Very fast service.

Sean Engelhard is buy far the best service advisor that I have ever worked with. He is honest fair and very thorough. He provided timely updates on the progress of my car and there were no surprises in the cost. And... He is an overall nice guy.

Tommy, Mercedes Service Representative demostated surperb customer service. My vehicle suffered many service challenges totaling in costs of 10k+. Tommy was verykind, understanding and provided proactive customer updates keeping my family and I well informed regarding service progress. He also offered a courtesy car which tremendously helped me provide the continued aid to my sick mother suffering from breast cancer. Tommy - Job well done!!!

Could not ask for better service! Sean was waiting for me when I walked into the Service area. He asked that a senior technician drive the car to better gauge the problem, which he did shortly after departing the Service Center.Upon return,he advised Sean of the condition and what needed to done to be 100% sure.After that, Sean had the loaner car ready for me. Later that day,Sean called and updated me about my vehicle and the fix actions and cost. I readily agreed to fix actions, especially since I dont want to experience the same condition in the future. Bottom line is that Sean provided outstanding customer service!

Recently purchased a C63s out of state and need to get a Maryland State Inspection. I called MB of Annapolis, by the way was on hold for over ten minutes, they want to charge $225 for a md state inspection, per Rafael. So I called MB of Hunt Valley and their charge is $125. I dont mind paying for good service work but paying double for the same work for a Maryland Inspection is just not right. I guess I wont be taking my new MB for any service work to MB of Annapolis.

While driving E350 Class it started making a loud static like sound. The noise became increasingly loud. When I called my service advisor, Mike Adams, he instructed me to bring the car in. I did and he had a loaner waiting for. Although the sound/noise could not be duplicated, Mike stayed in touch with me, ensuring me that they would keep the car overnight to continue trying to discover the problem. This is only one of the many times I have interacted with Mike. He is consistently courteous, well mannered, respectful, patient and an all around extremely helpful gentleman. In addition, he makes me feel comfortable.

Great service, not so great prices. Are MB owners really that foolish? I understand paying a price for a convenience. But its no more convenient to roll into a quick oil change shop and be in and out in 15 minutes as it is to visit here for an hour and pay twice as much.

I’ve been going to Mercedes-Benz of Annapolis for a couple of years and have been very satisfied with the service from start to finish. I’ve been especially impressed with my service adviser, Mike Adams, who has been both professional and knowledgeable when discussing any circumstance concerning my car. Mike is also very pleasant to work with.

I would recommend Tommy Tate at Mercedes-Benz of Annapolis to anyone needing car service or repair. Tommy is professional, reliable and goes the extra mile to resolve your issues.

MB of Annapolis Service is outstanding! Chuck Leyman and Dave Brady always take good care of us. The atmosphere there is very friendly. The waiting area is comfortable and the snacks are great! I go by nearly every week for a free car wash!

I have been a client of MB Annapolis since 2004 and have witnessed and experienced many changes throughout the service department. I have been assigned a number of times, throughout the years, to different advisors that moved on from the company which made me quite sad to see them go. My most recent visits have been a completely different experience to the last few years. Everyone was happy to be at their job, there was a renewed sense of enthusiasm and a push to make sure that the jobs performed were complete to the utmost satisfaction and thoroughness. I am excited for the direction that the service department is headed and am thankful for all of the folks making the experience a great one :) Keep up the GREAT job that you all are doing!!!

I had such a great experienced today going into the service area, all thanks to Raphael!

Mr. Raphael my service provider at Mercedes-Benz of Annapolis is clearly one the best professional in the business.Mr. Raphael keen attention to detail whenever my vehicle is in for service demostrare his total care and commitment to ensuring my vehicle performance is always functioning at its highest levels possible.Mr. Raphael thank you for your service and it reflects great credit upon yourself and the Mercedes-Benz of Annapolis.

Beware. This service center is very very shady. They told us we needed a new part that they allegedly no longer made and they were going to get one from the salvage yard and charge us $1600.00. We went to a local mechanic and they repaired it for $350. I hoping not all mercedez benz dealerships are like this but if so, we will be selling.

Took my car to service as I bought an extended warranty, not a Mercedes warranty. I thought I should take it there because engine light was on and had the code for transmission module. I cleared the code with my OBDII scanner. They told me they couldnt see any codes so they said there was nothing they could do. I gave them the code but they still said they couldnt do anything. I asked what would they check if they scanned that code. He tells me we dont use a OBDII scanner we use a Mercedes scanner and there would be an additional code in there. So I let that go and knew if there was a problem the light would come back on. My thermostat housing was leaking also which they said the could fix. Warranty book time was .6 hours diagnostics on thermostat and 2.6 repair time. They wanted an hour and half Diagnostics 3.6 hours repair time. The warranty company said if they could show a publication on the book time from Mercedes or another labor rate book in the industry they would pay for it. So when I explained this to the service adviser and ask if they have a publication he could provide them he said he didnt think they had one. All he had to do was show me. Little did he know i used to be a mechanic in a dealership many years ago and I know there is a book time they publish because thats how the pay the mechanics. I tried to talk with him and explain there were too many hours he then insults my intelligence by telling me he could take $50 dollars off. Over $900 for a thermostat housing you can see right in front of the engine. Warranty company had no problem with the parts cost of $289.00. He then proceeds to give me a free vehicle maintenance inspection on additional service items to the tune of $5000.00. Showing items failing inspection and says but you might have had some of these done already I dont know. How do they tell if it fails? What if I had those things done. I am all for making your money but dont play the customer. They wonder why people dont want to visit the dealer.Update: I did get a call from Mack one of the service managers. Super nice guy he listen to me and agree that the time the warranty company offer was fair. Explain about the trans issue and was genuinely concern about the problem I had explained and is looking into. Mack has restored a little bit of faith. I will update again after I receive my car back.

Excellent service

Raphael did a great job with my car. Thanks for the great service!

Great experience as always! I just done service B1 and Chuck has been very helpful with technical support and communication in a timely manner!

I have not had the opportunity to use your full service department, but I have used your parts department and my experience has been outstanding. The Parts Department gives awesome customer service and is very knowledgeable about the parts they sell. I will continue to do business with Mercedes-Benz of Annapolis. Tommy has made my experience a very pleasant one and I talk about him all the time.

Mercedes-Benz Annapolis service,. Brady thank you so much for all you do my vehicle you are great wonderful service I wont take any warehouse, next my new Mercedes,thank you so much see you, . until next service day .

I had best experience ever thanks to Rodd BowmanI would always make my drive to come for best service ever

I have a SL500 and have been a customer for a long time. I recently took my car into the service department and I was very happy with the entire staff. I was impressed from the time I drove into the service lane . The changes that have occurred over the past year have been awesome and I am very anxious to see the new and improved service department. My car loves going in for it check up! I will always drive Mercedes and always use Mercedes Benz of Annapolis service department. Thanks to everyone!

Its a darn shame the dealers are dropping smart sales and service i love my 2 smarts and have no plans to get rid of them. Guess I will have to find someone else to do my services

I took my C63 AMG in for some warranty issues that were a little out of the ordinary. After I explained my dilemma with Service Consultant Kevin Miller and Service Manger Mac McConnell they went out of their way to make sure my car was in perfect condition when I picked it up. From the time I entered the Service Bay where I was met with someone opening my door and asking how they could assist, to the point I picked up my car I was completely blown away with the entire staff. The process for getting a loaner car was seamless, the car was brought in and the staff assisted in transferring any items I needed for the next couple of days. When I picked my car up, I was met at the car by Kevin and then Mac came out to ensure the repairs were done to my satisfaction. The car was spotless, like it had just came out of the showroom. This is what I truly call the Mercedes Benz 3-Star Service! Will I be back - ABSOLUTELY! Will I tell my friends and family about the great service ABSOLUTELY! Mac and Kevin thanks so much, I cant tell you how much I appreciate what you did to remedy my issue, Again....Thanks. Kyle

The staff at Mercedes Annapolis was absolutely wonderful. Jamie Wist and Terrencee Johnson were very courteous and professional. Jamie resolve my issue within minutes and Terrence made sure all my questions were answered and ensured my car was in a clean condition before I left. Overall, they both provided outstanding customer service. Thanks guys.

Beware the posers of Annapolis, the overpaid service director and his clones will take your $ with a smile😊and blow smoke, because u r victims customers. Avoid R&H, as it gets just as bad! Valley Motors is your best bet! Or contact me for your local honest garages! 21 yrs industry German HP Certified Exp. Thank u and good luck!Troy g 👍

I WENT TO ANNAPOLIS MERCEDES BENZ TO GET MY NEW PHONE INTERFACED WITH MY CAR AND WAS GIVEN RED CARPET TREATMENT BY GUNNY CHUCK THIS IS STD FOR HIM AND HE WAS JUST GREAT WITH TAKING CARE OF ME. 😀THANKS FOR ALL THAT YOU DO

Tommy Tate was my service advisor. He was professional, listened to my needs for my car, and followed up with me upon completion of the word as he said he would. Very happy with my experience with Tommy and the Mercedes-Benz of Annapolis team.

Brady and Chuck are so helpful and friendly! They make getting my car serviced a pleasure! I trust them completely and they have never let me down.

Great service facility with a great group of people. Everyone I encountered was so professional and kind. If you need service do yourself a favor and go see Mike, Ben and Pia.

Raphael Powell is amazing!!!! He is the guy to see if you ever need help with your car. I’ve had a lot of issues with mine and he’s bent over backwards to get me taken care of efficiently and even with huge discounts!!! He is the epitamy of customer service, he’s my guy for all my car needs.

Wow, Raphael took great care of me. Definitely 5/5 stars well deserved!

The service I received was excellent and on point. The service tech, Alex, answered all my questions and addressed my concerns.

David Brady was extremely friendly. He addressed all my concerns and it was very quick and efficient. I highly recommend his service!

Tommy Tate sure is the friendliest, informative and most helpful service guy Ive delt with! Thanks to him Im confident in my decisions!

It was first time using your facility and it was great.I had many questions about my car and Raphael was very patience and answered all .

Went on for just am oil changeRaphael took great care of meThanks

Excellent Service!!!! Dave Brady and team did a fantastic job. Very easy scheduling an appointment. Vehicle was sparkling clean for pickup. Best device to date!!!!

Excellent service center staffed with exceptional client advisors. My advisor Alex repeatedly goes above and beyond in both professionalism and courtesy. Highly recommend Mercedes service here!