Jeff the manager and Chris the new guy at Napa Annapolis are awesome. Upbeat friendly and knowledgeable. 2 guys I would hire and treat well!

Horrible customer service was repeatedly told my order was not in the store even though it was and I had called and verified that morning with an employee there before going in. My boyfriend had to go inside the store 3 separate times before someone finally looked for it in back. They then refused to honor their own websites discount code that was applied to the order made online stating they would not honor it due to me paying in store which is never mentioned on there website. Had it been mentioned I would have paid online. I would never use Napa Auto Parts again AutoZone had the same part I needed that day for cheaperUpdate response from owner is not good enough working internally to solve the problem is a fancy way of saying they do not care what the customer thinks and they are not doing a thing about it

I went into Napa today to pick up an order my husband had placed over the phone. And then realized that I needed windshield wiper blades. The sales associate Jeff was happy to assist me in finding the appropriate pair and he took the time out to put them on for me. Excellent customer service Jeff and thank you!

I was able to get what I needed quickly there. They have a lot of stock in that store it seems. Jeff handled my purchase and was friendly. Thanks. (I like to follow this brand on Facebook for their sometimes odd posts, too.)

I needed transmission parts,they are the only retailer that offered what I needed. They got my order ready for me to pickup. No problems everything was good.

Never let me down

Store seems to have a good stock. However, The staff seemed so bothered to sell me anything. My simple presence and taking phone calls while I was in the store seemed to be too much. I almost gave up. I stood in the aisle to google my own part numbers where the staff members response was “sometimes homework is hard”. Wow. During my visit he even answered someone on the phone and said “we don’t carry it because it’s too hard to find” and then hung up the phone wow. When I did find my part number he walked away to pull the part shaking his head. Generally I felt like I was putting him out. There was no joy in his demeanor or treatment of anyone I witnessed him interacting with. He went out of the way not to help me with what I needed. Get another job man if you don’t like what you do. My receipt says employee: Kyle/rick sales rep: 19.

The sales floor area has so many options for my vehicle must haves. Very easy to park and easy to shop as its not crowded plus there is helpful staff! Signed up for email notices that include sales coupon codes. Online ordering and curbside pickup, too.

Excellent customer service. Nice to speak with people who know something about their products/ inventory. They also have a military discount; thats not why I come here but I appreciate it!

Great customer service! I always come here for my car parts!3/12/21 Uuummm yeah, not sure whats up with their customer service but i WONT be back! Its ALWAYS one!😑....aaaannndddd I literally just came out of Advanced Auto Parts on West St. and got the items I needed for my vehicle without the EXTRA foolishness! A THANK YOU, a HELLO goes a long way when youre dealing with customers that keep YOUR business in business!😳

I would like to thank Nick today for his outstanding customer service skills. Nick help me with my purchase today and I am very pleased with his knowledge of the business and going the extra mile. I will certainly be visiting this location regularly and will advise friends & family to come here also.Thanks again Nick

Really helpful associate showed me their inventory and when I needed some thing different sent me to another store that could meet my needs. Very impressed!

Awsome knowledgable staff, helped me purchase a battery and helped me install it. Great staff, awsome place for annapolis

Customer service found lacking on multiple occasions. Avoid this location.

I’d have to agree with past posts. Nice store with poor customer service. Seem to be bothered with customer being in the store.

Always professional and responsive every time you go to the store or talk with staff over the phone.

Weird thing happened at the auto part store. Went there guys behind the counter knew what they were doing and managed to be positive. They must have realized that treating customers that way works. Few other part stores they acted as if a customer was a bother. Napa rocks

Best parts store in the area hands down. Rich at the counter is more than knowledgeable on many makes models and situations and has that napa know how they speak of on the commercials. Dealing with them is always pleasant and I have NEVER had to return a single part or order back to them after years of using them for everything from oil to specialty motor parts. Always have what you need in stock or know where to get it if not. Prices are fair and labeled throughout the store. I would give them 10 stars if I could. Keep up the good work guys!

Marvin answered the phone when I called to see if NAPA Annapolis had graphite lubricant for my car door lock. It was getting difficult to insert my key to open the door. He said he was holding a graphite lubricant in his hand because he has just sold two of them. He was very helpful, positive, and patient with my questions. When I went into the store, he was just as friendly. He gave me advice/instruction on how to use the product, and upon seeing how unsure I was, offered to come out to the car and show me! My key goes in smoothly now. I am so relieved the product worked, and so grateful to Marvin for his help, advice, and friendliness. Five stars for sure for NAPA Annapolis!

Rich was extremely friendly and knowledgeable. He helped us out with a refrigeration problem. It was not an easy fix. He got the different fittings and hose that we needed to make it work. We went back to our boat and needed a different fitting. We arrived back at the store 3 minutes before they closed and he solved our problem and did it with a smile. We recently moved to MD and will definitely make this our store of choice. Great Job!!

Great quick service, thank you!

Its a good store for all of the normal parts stuff. The counter person was helpful. It was just a quick trip in and out

Excellent customer service. Nice to speak with people who know something about their products/ inventory. They also have a military discount; thats not why I come here but I appreciate it!

Great service, friendly and professional staff. Knowledgeable of the industry.

Theres a guy there named will that has a bad temper sold a caliper that was packaged wrong wouldnt take it back told us to put it upside down with a bleeder valve on the bottom instead of on the top. Extremely disappointing they need to get somebody there that knows a little bit about mechanics and has good customer service instead of taking the caliper and throwing it across the counter. Its sad that somebody would hire somebody like that.

Very helpful fellas friendly fast and well stocked

Significant lack of knowledge at this location.ALL Thanks to Wills temper, Kyles poor attitude, and their inability to admit a simple mistake.This place used to be my go to spot. Do not waste your time and go elsewhere.Congratulations Napa on my very first negative review!!!

Excellent customer service. Very knowledge and helpful guys.

The manager on duty and other staff involved were more helpful than any other auto parts store I visited in the last few days in my search for a length of hose. I left with what I needed and finally satisfied.

I were very impressed, very friendly &courteous staff Larry is the man.

The clerk helping me was knowledgeable and respectful. Though they did not have the part I was looking for they led me in the right direction.

Rich is the man! Super knowledgeable and patient with questions. Im not shopping anywhere else, so long as I live in Annapolis.

I bought brake pads and rotors here. They found my part quickly and the prices were good. I was in and out in under 10 minutes.

It doesnt matter what i need, whether a part for a 1948 tractor, 25 YO truck, or new car they have it, or can get it within a few hours. Plus the staff are probably more knowledgeable than all the part store staffs combined in Ann Arundel County.

The guys are great they know there stuff n will go out of there way to take care of u

If you want real parts and not parts that dont last long,go to Napa for all you parts. They fast with delivery and are the real place to stop for parts.

Great staff, knowledgeable, good spread of spares. Would certainly head there again and recommend.

Plenty if knowledge and very helpful seeing that I work at carcare and repair a Napa Auto Care center in Sumter SC its good to see they were professional and curdious with quality parts that Napa always has carried

They are clearly under staffed and unorganized. One employee on a Friday afternoon does not make sense. The one dude had 5-6 people in line, phones ringing off the hook, truck drivers coming in and out, what seemed to be online orders coming in and several people trying to return products. Felt bad for the guy. Management needs to get it together and hire some help.

Great service great place not Salvo but itll do

I was in and out of there in a snap with my part. The service was great. Ill be back.

They will have what other auto parts might lack. And the products are good ..

I deal with a lot of auto parts stores for work. Napa is usually great. This one is terrible. Awful customer service. The employees should be embarrassed. Dont even bother coming here.

Helpful and honest. Great prices!

Came in to get an obscure bearing race and it was no problem for these guys to find. Outstanding knowledge and service.

Rick was instantly helpful with a question that many could not answer! Thanks!

Theyre very helpful and friendly here.

I have a lot of obscure antique equipment. This is the place that doesnt treat me like Im in the wrong place because its not in their computer. They will dig through their parts for a match or call other sources to try to get what you need.

They always get the right parts and never had to carry it back.

Always have what I need

Knowledgeable and awesome staff!

Awful customer service. Rude. Gave me a free parts-bucket then charged me 4 bucks for it. Going back to get my 4 bucks then never returning.

More or less excellent

Friendly staff. Had what I needed.

Great service

Good serves

Always fair and truthful

Knowledgeable and friendly staff

Very helpful staff

Knowledgeable staff

They had what we needed

Good place to shop

I spoil an attention of the worst

They are very kind they help you to look for aber if they have what you are looking for