I’ve purchased four inflatable‘s from Annapolis inflatable‘s. For the most part had a fairly good experience until recently. I purchased a 14 foot Apex inflatable from them off the floor in the fall of 2019. Since I purchased it it would not hold air in the front two chambers. I’ve asked them for help a lot. I finally got them to look at it this year and they said there was no problem. They did proceed to fix something that I did not ask them to do but they perhaps credited me for this on my most recent purchase. Not sure. In any case the pictures were just taken this past weekend in mid July. On a very hot day. Which typically inflatable‘s are at their max but in this case I had just inflated this dinghy six days ago to 2.3. I sent a picture of this to them today and since they don’t carry APEX any longer they basically said there’s nothing else they can do. I’ve asked for a contact but apparently they had a falling out with Apex. This should not be my issue. For the record I just spent $4K on another Dinghy with them three months ago. You would think that they would help me.

Jesse and the team at Annapolis inflatables were just fantastic. Really appreciate how they worked with me and met my deadlines so I could used our Dinghy on our cruise. Great advice and great delivery.

There are simply too many choices for a new dingy! These guys very quickly narrowed my choice down to the best one (really the only one) that met my weight restrictions. It was a very good experience & I would certainly recommend them if you need help making a choice of boats or even small engines.

Very poor experience. They overcharged me ($420) for boat/motor I purchased. It has now been 7 weeks, and although promised multiple times, we have yet to receive a credit. Our experience is not limited to just the salesman (Jesse) who has promised to make things right on at least three occasions, the accounting department (Andrea) has also failed and merely passed the buck to her boss (Jeff Gillis) who was supposed to call, but of course has not. Talk about a “Used Car” sales policy, this was the epitome.

Service manager is a CROOK; brought a RIB in to have Weaver Davits installed. They said I would be charged by the hour since each boat is different - I didnt have a problem with that. But the procedure took 45 minutes start-to-finish, including the time for the glue to dry. Yet service manager said, with a smug grin, that it was _equivalent_ to 2 hours of work, so thats what they billed me. Didnt really have a choice, needed them to carry the dinghy back to the waterfront. Its two stars instead of 1 because the workmanship has proved to be good. Just get a FIRM estimate of the cost up front. BEWARE!Re: the owners response, it was one tech working part-time on our boat. He cleaned the tubes and prepared the area, then went away for a few minutes on another project, then came back and glued and applied the pads, then went away on another project. Total time spent actually working on our boat, ~15 minutes, plus 30 minutes for the glue to dry (tech was working another project during the drying time). I know some shady lawyers who arent so brazen about over- and double-billing.

The inflatable place of Annapolis. Other than West Marine, limited to less than Hypolon materials, it is the one and only that I know of in town. Service is good, prices are commensurate with location. Good quality products.

David sold me a Tohatsu MFS20EL motor at the Annapolis Boat show. In less than 8 months the engine seized-had zero compression and a Tohatsu rep in St. Thomas would not warranty the engine repair. So, I emailed David and explained the situation. Did not hear anything. Emailed him again to see if he got my email and he finally said Oh yeah and will get back with me. Five weeks later, I emailed David again re: the status. He stated that Tohatsu is aware of the problem and is awaiting a response. So, based on Davids lack of enthusiasm, professionalism and basic reliability, I knew that would be one long wait- I called Tohatsu directly.Prior to that, I had even contacted Atlantic Cruising Yachts (the After Sales Service Director) who is next door to these people and conduct substantial business with them. They were unable to make any headway with Annapolis Inflatables as well.So, after explaining everything to TJ (the first person I spoke with at Tohatsu), he said the would get back with me once he spoke with the Tohatsu rep in St. Thomas. With a month, TJ made the arrangements and had the motor rebuilt (under warranty) while keeping me posted every step of the way. Love that guy!David, however, is worthless-terrible service. Would not even buy a dinghy anchor from him. If I could give a negative star-I would!DO NOT BUY FROM THESE PEOPLE-YOU HAVE BEEN WARNED!

I bought a small outboard from Annapolis Inflatables and it was running poorly within a year. I brought it in for service this spring. I was told the choke was broken (I believe it was not when I brought it in) and that they replaced the carb. The service took 4 weeks to complete (they said it would be done in 1 week). It would not start had the choke been broken when I brought it in. When I went to use the motor, it ran worse than it did before and the fuel cock was falling out. They did rectify it but Fred was trying to place blame on me. I suggest looking for other service centers. It may have been better before the merger 2 yrs ago but I was really disappointed.

Customer service