One of the clerks pointed in the wrong direction. I asked where the evening gowns were and she sent me to lingerie. When I finally got to the right department they didnt really have any gowns

The store layout was odd the kids section was in different areas other than that it was okay.

Had 30pct off coupon, outfitted 3 grandkids and had enough for a good lunch.

Good, but they dont have dresses available for important events.

This is my favorite JC Penney store as they always have a great selection of products n great Customer Service!

Didnt they go out of business?

They dont even have 1 dressing room open. How are people supposed to buy a wedding or prom dress when you cant try it on? Hard to find a worker and a cash register that was open.

Great prices on just about everything ...

The Michael Strahan big and tall selection is absolutely incredible.

Picked up some cute items for the grand babys birthday. Good prices!

Great store... Love going up there... Great deals

Its a department store. Sale prices are good.

Love the summer dresses.

Went to buy curtains and Breanna was great. Good customer service.

Site is clean. Workers are always nice and very helpful. Like the clothes they carry and the varieties. Ill be sad if they close. I much prefer buying clothes in person than online.

Love going to jcp love to shop there

I love 💘it good customer service also the salon is awesome 👌

Clean and friendly. Prices on some items seem rather high. Maybe im just cheap

It was fine. Got a sale.

I have very much enjoyed the friendliness of the staff. Dont see this kind of welcoming everywhere.

Best customer service in the window/mattress depts by a lady named Deanna. Tall red head. So sweet and easy to work with really knows her stuff😀

They had school uniforms and shoes on sale.

Very nice store!

Great! My favorite department store.

It was Great and Mom says so also!

Ready for ChristmasVery cleanAll wearing masks

Was not able to get my discount back on an exchange

I havent shopped at JCPenneys is a long time. I went in a few days ago and it was amazing. They have a great selection, the prices are awesome (regular/sale), and the service is great!

Great Sales

I went in and found exactly what I needed. Staff was helpful.

Return policy without a receipt is unfair its like handing over your merchandise to a robber

Not the best 😕Called to Confirm; was told we were Canceled ☹Bought the Digital Pkg for$150.Had to Photo-Shop for 3 Three Hours. Staff did nothing to make us Smile 😃

Lines where long no employee to be found. I left everything I wanted to buy there. Savings not worth it. Hey JCP 300 bucks i will spend elsewhere

Got some stuff there not busy just in time for quick checkout.

I enjoyed summer sale but winter was not that good

Estelle is an awesome stylist...

Man great deals today 👌 can not beat the prices I save almost 300 dollars today ☺

No one picked up the phone for curbside pickup. Poor signage for pickup area. The doors closest to the pickup area had signs telling customers to use the main entrance doors.

First place that gave me a credit card. Enjoy shopping at JCPenney in Annapolis Mall

One of the last brick and mortar stores around . I love Pennys. They have a large variety of clothing and accessories. The pricing is very good and the quality is superb. Hope they stay around. I dont care for this online stuff.

Stains on the mattresses :(

You will Allways find something good!!!

I wish I could say that the customer service was better, unfortunately the only word that comes to mind is abhorrent. Annapolis 25 April.

Good prices and a nice clean store.

Fine, found a cheap belt

Secrets of great employees was wonderful I had a wonderful time shopping

JC Penney has made a tremendous turn with their clothing line. Their clothing is update and very stylish and the prices are great. We will definitely visit doing the Xmas shopping season. Great job Pennies!😝

I was rushing to find jeans and to my surprise they had the kind that I love. Levis jeans, they were buy one get one half off. And I also was able to find a pair of knee high boots...in my size. WINNING!!!!👏🏽😘

DO NOT WORK HERE!! I’ve never worked somewhere with such awful communication and planning skills!!Being a customer isn’t bad, you can find good sales if you look.

Great customer service, great sale prices

Terrible. 1.5 hour wait with appointment. No apologies. We are doing our best. Room full of waiting people. Come here if you like to wait

Love this place. Went here for family portraits and they were very accommodating!!! They were double booked but still moved very quickly before others became impatient. Nina and Christina were amazing photographers and did an amazing job tending to my family

Annapolis JC Penny is the best

Nice coats on sale

Great deals today! I bought lots of things for great prices!

Great store and great mall. Many stores and clean and friendly. Would definitely be a 5 star. Great location as well.

Need a new buyer g or the store

I got a shirt online in SOLID BLACK. when i got the shirt it was in gray. So i figured it was no problem, in the next few days i went to the store to exchange it. When i got to the store a man helped me, didnt even ask me what i wanted/needed, just refunded me. So i said no, i just wanted to exchange it for the black one that i ordered. Then a lady (Im mad that I didnt get her name) said NO. WE DONT DO THAT. YOU HAVE TO GET THE DRESS AND PAY STORE PRICE. I didnt have time to sit there and really ask why because i was in a rush. So i just said okay and asked where i could find it. The lady was very rude and the customer service was awful. Im angry that i had to buy a whole new shirt when it wasnt my fault that I got sent the wrong color. What sense does that make??? I will not be coming back here to shop.

I can always catch a great deal or two each time I visit JCPenny. The Annapolis mall is the one I use most frequently. I have always manage to a pleasant experience while there. The staff is very helpful with anything I needed. Clean store and bathrooms. Hope you have a similar experience to my!

Excellence store JCPenneys has been around for years my mothers been shopping there for years. Im with her also, she used to shop from the catalogs. Please continue to serve us in the community. Most companies department stores are leaving or gone please stay around for a good while. You have some wonderful clothing, accessories perfumes shoes..etc! Love this store!!

Went to get pics done of my newborn... The price plans were already decent but they still applied military discount. We loved the pictures and will be back in a few weeks to do a family portrait. Whats not to like?! See yall soon!

The 2 employees that helped me were knowledgeable ..friendly and very helpful. I highly recommend this location.

I ordered online and picked up at the store. Very easy and efficient process. I recommend.

We go here for pictures mostly, the studio does a good job and knows how to engage the kids.

Great bargains to be had

I love JCPenney, I think I prefer the one in Marley station mall but overall its my favorite place to shop for shoes, clothes, amenities... Etc.

Good place to shop. Thet carry from clothing to cosmetics to mattresses d even kitchen appliances.

I want to write this review for the SEPHORA in JC Penny. Jordan helped me so much. I really appreciated all her help and her great customer service!

Suzy D was wonderful! She even back into the store to help us out more.

Really nice store. Sephora is inside the store. Parking is under cover, so thats nice. Plenty of discounted items too.

Its a nice store, pretty well kept up, the staff is professional and willing to help. The prices are alot more expensive and with not knowing when the company will be officially going out of business, ordering anything is a take your chances. I would shop at all the other big name retail stores and use jcpenny as a last resort.

It was okay today. An employee fell on the floor which made the shopping experience okay because of the trauma that caused. I did return a watch and that salesperson was good

Great sales right now. Helpful, friendly staff

Online purchase picked up in-store. Smooth enough process..

Great sales...look online before you shop for good deals. Saves the drive.

Good place to shop theres always some kind of sale going on

Made a great bed purchase, very satisfied and professional employees.Correct my shipping too

Decent place to shop for clothing. Not a fan for the very limited amount of available cashiers during busy times.

Glad to see that theyre still going strong 💪!

Supervisor at the online pickup was angry and aggressive that we did her job for her. She refused to let us take an item at the online price because we did her job of picking it off the shelf since she didnt have it ready.

The shopping experience was really pleasant! Everything was neat and tidy too! I love that.

Love me some JC Penney. Good prices, especially since my wife gets 25% off.

We found everything we wanted. There were a ton of summer dresses and bathing suits to choose from. One line was long but we found a shorter one by walking around the other side.

JCPenney is always a good department store for me as Ive had wonderful luck finding what I want.This location has a friendly and curtious staff and the store overall has a nice selection.

Always find what Im looking for. Clerks are always helpful and nice

Great department store with decent prices.

Not sure why Jc Penny struggles with business sometimes. The one in Annapolis mall is always clean, always organized and their selection is very nice. The staff is always helpful and courteous the lines never seem that long and the prices are usually pretty good.

Great sales. I am a repeat customer.

We got alot of quality items for a great price!

Great sale. Friendly and knowledgeable associate

Easily located at Westfields Annapolis Mall, this JCPenney location is accessed both by ground floor and parking garage parking areas. A great selection of clothing items can be found, with discounts galore!

How can they continue to allow people to make on line photography appointments with no chance of honoring the time scheduled? Our time was for 10:45 Sunday morning. We and many others with lots of children are still waiting at 12:15!!!

Have good prices and sales people very helpful

Great customer service, super friendly and efficient sales associates, quality merchandise, and great prices! Awesome store and shopping experience!

Like MOST JC Pennys, they dont have enough options for the tall. Decent sales but frustrating to search 30 plus minutes for longer lengths and not finding it.

Great prices on mens summer wear

The store was an absolute mess! However Rico was awesome. He answer our numerous questions about the promotion, he was quick and personable.

This JC Penny is decent with their prices and variety of the different thing that they sell...however I barely see anyone working and if I do- they are not too friendly and pretend that you do not exist. Last week I asked an employee if they sold Chaps clothing and she was like wait, what? Ive never heard of that...is it cheap? We have Champ... I was baffled; Chaps is NOT cheap. Never asking another question to an employee there.

The service was so excellent!! In and out in no time flat. I spent more time talking with the clerks than waiting for Items. ANNAPOLIS JCP !!! Yes !!!

There older lady at the jewelry counter was just dreadful. Such a smarta** to me and anoth customer. She should not be in retail with that attitude.