I had a wonderful visit at the Annapolis La-Z-Boy location. I looked at many different recliners for my bedroom. I finally decided on the one I purchased. The store was clean and you could feel the presence of friendly and caring people. We talked with other customers that asked our opinion and I think they enjoyed their time there too. I love their quality and style of furniture. I would recommend anyone that want furniture to absolutely shop there. Thank you La-Z-Boy. 🤗👍🏽

Alan was amazing from the moment I walked in the door. He showed me perfect couches for what I was looking for. Although I didn’t make a decision that day he refereed me to the store Interior Designer, Lauren to finalize a floor plan and create a custom sofa. She came personally to my home to measure, see my vision and style. From there she designed the perfect sofa for my living room and was able to virtually show me how everything would look. I ordered the couch and cannot wait for it to arrive!

Andrew was a massive help in helping me pick out the right sofa. His knowledge of the product and the small townhomes in Baltimore (my residence) helped us make the most educated decision to fit my needs. Would recommend to anyone looking for furniture.

The chair I ordered was great once it finally arrived. I ordered the chair in October 2020 but it was not delivered until October 1, 2021. I understand shipping delays of materials to build the chair were impacted by Covid. But the main problem was no communication from the company telling me the delivery of my chair would be delayed. It was supposed to be delivered on February 14. That date passed with no chair and no call from La-Z-Boy. When I called them they said it would be delayed until July. July came and went no chair no call from the company telling me the chair had been delayed. When I called they said it would be delivered in October. This time it finally came. So my complaint is lack of communication from the company when the promised delivery date could not be met

Three gentlemen delivered our new lazy boy chair. They were very courteous regarding our property and home. They offered to transfer our old chair to the basement, which was a great relief to me. They set up the new chair in a very timely manner and made sure I was satisfied with the product. I have bought many LazyBoy items and will always begin my funiture search with them. Excellent company!

I had the best time in my in-store experience. I was driving by and decided to stop in. It was my first time being inside the store and I walked around after being greeted. No on followed me around when I said I was just looking. When I had questions the most delightful worker helped me (Allen). He was so helpful and I ended up making a purchase. I’m looking forward to my furniture arriving!

Almost a year after our initial purchase and we still don’t have our furniture. I understand the current supply chain issues but we have had to contact them for any updates on our furniture. This not acceptable behavior from a business when making a large purchase.

Betsy was so very helpful. She answered all of my questions and helped me with suggested choices. She was great!

My experience with La-Z-Boy Furniture was an wonderful. The design (Lauren Dischert) took time to explain the different types of chairs and sleepers sofa to us. She was very knowledgeable and friendly while assisting with the chairs and made good recommendation on how we could improve our area.

The quality and selection of furniture was wonderful and we are happy with the recliner we received. My only complaint is the time it took to receive it. While the receipt/contract does state it may take 4-6 months for delivery, that was not made clear to me at the time of purchase. I got the chair in 3.5 months, and the delivery process was very painless and professional. All in all I recommend La-Z-Boy, but make sure you are aware of the timetable.

Visit the showroom if you can. The knowledge of the staff is outstanding and necessary to understand your options. The web cant replicate seeing and sitting on the furniture. Best shopping experience of 2021.

We received excellent customer service from Cindy. She did an excellent job explaining the product. Great job Cindy!!

Service was excellent. Such a friendly and helpful salesman. I’m excited for my delivery of a chair and loveseat.

Melissa has been wonderful and has helped me with 2 new couch purchases recently. Definitely ask for her!!

If you like poor quality furniture, terrible service and the runaround then look no further. My wife ordered the Aspen sectional from them, after eagerly awaiting 6 long months a giant pile junk arrived. It looks terrible, the seating surfaces are wonky and uneven, and it feels even worse. Andrew K gave us one phone call and an email, then he ghosted when he realized we didnt want the furniture. Even though i told them within an hour of it arriving that we didnt want it. If you post a review on their site it will never be posted, this is about an unscrupulous an operation as one can find, go elsewhere, anywhere.I went in today, my only means of recourse, and am awaiting a call from Store Manager Betsy. Next stop is a sign out front during busy weekends and a chat with the BBB.

Our experience at the Annapolis, MD store was a pleasant one. The purchasing process was fast and efficient. Our salesperson, Alan Schrum, was very knowledgeable, patient and a great help with the customization of our sofa. We will definitely be returning to this location for our next furniture purchase.

We were very pleased with service we received. Allen was very considerate as both the wife and I are handicapped. We purchased two power lift recliners. When you want a quality recliner, you have to go to LazyBoy.

We ended up working with Lauren their in-house designer. Lauren was helpful to give us suggestions for our awkward room shape and gave us all the time we needed to make our decision. We are still waiting on the furniture, but this seems to be an industry wide issue. Very pleased with our experiences.

Alan made shopping for a chair for my husband very easy. He accommodated our every need. We ended up purchasing a very comfortable lounger in a beautiful fabric. I just wish we could get it sooner.

Only 4 stars because we havent finished ordering yet.That being said, growing up - really old - we thought lazy boy furniture was for the wife beater set. I couldnt believe it when my partner said we were going to look a them for the new living room furniture. Comes out that they are among the best made brands.Anyway, the service has been great so far.

Andrew at La-Z-Boy in Annapolis was amazing! He took the time to find me something that fits my needs and was super comfortable. He went above and beyond in many ways and provided excellent customer service! I can’t wait to receive my new sofa!

Everything was fine! No hassles, salesperson answered my questions, ordered my item & told me when I could expect delivery. All said & done, it was perfect!

Excellent experience from start to finish! Salesperson Dragyar and Designer Lauren went out of their way to ensure that we found exactly what we wanted and that our choices would work well in the space. They were pleasant and fun to work with and made us feel appreciated and welcome.

Store salesman was good in and out. I rated lazyboy a one star not because I had a problem in store but with the product, after a month of having the recliner the leg rest broke do to poor craftsmanship 2 screws fell out of leg rest and something else broke under the chair so it wont go up or down. If you can get it up then it becomes a pain to lower.

Betsy had been a dream to work with. We contacted her several months ago when we were first looking at couches. We had a few unexpected expenses that came up at our house that delayed our purchase and Betsy was so patient with us.When I went into your showroom, I was amazed at how many options you had. The couches we looked at were of such high quality and I can see why my sister recommended you.She furnished her entire living room and it looks spectacular. I am looking forward to receiving our couch!Keep up the good work, Betsy! Best furniture experience we have ever had.

We were greeted cordially and guided thoughtfully by Melissa through the process of choosing a love-seat . She presented a variety of helpful alternative choices while honoring the tentative decisions we had already made. The pricing was fair and we were reassured to know that the furniture we bought could be protected by a reasonable service contract and warranty. All in all, an excellent experience.

Chelsea Todd was awesome to work with. She was very knowledgeable about chair!

Everyone was helpful and attentive. Chair is comfortable and the fabric blends with my decor.

Ordered a bedroom set. Bottom of the dresser was warped. Bottom drawer would not function. Incorrect hardware package for assembling the bed. Had to send these items back to La-Z-Boy. Very displeased with the whole process.

Delivery was perfect. They were quick, friendly, and cleared all packaging.

The saleswoman was very patient and helpful, and the sale price was good. It was hard and took time to find even a couple models we liked in colors we wanted without long delays in delivery. That’s why I didn’t give 5 stars.

My daughter and I just went into La-Z-Boy just to take a look at sectionals. We were going to be buying something in the next 8 months. We were not in a rush. There we met Alan, who was so knowledgeable and friendly. You can’t help but like him. He took his time with us, even though he knew we were not ready to buy. He walked us through the store, answering all of our questions. There was a big sale on and I told him I would try to bring my husband back to look. We went back a week later and met with Alan again. He answered all my husband’s questions and we decided to buy right then. Alan helped us pick out our fabrics and suggested options for pillows. He does not give you the hard sell. He makes you aware of all your options and let’s you make the decisions. I highly recommend anyone in the Annapolis area searching for furniture to go in and ask for Alan. You will never regret it. Thanks Alan!

The salesman was attentive to my questions, listening to my needs and answering my questions accurately and added additional information in regards to the lift chairs I looked at. He was easy to work with and very knowledgeable. I’m very satisfied with my purchase and look forward to my lift chairs delivery.

Alan Schrum was our designer, and he was fabulous. He suggested options that we hadnt considered and that we ultimately purchased. Alan was extremely knowledgeable about all facets of what was available to include styles, comfort and functionality that would particularly appeal to our needs. His eye for design really helped us settle on the perfect fabrics for our new furniture that will ultimately fit into the decor of our room. In addition to all of the above, he is extremely personable, and dealing with him was a delightful experience.

Ordered couch in august. In November after promised delivery date called to say fabric no longer offered. Nice discount but another four months before deliveryOrdered chairs during this process chairs came as promised. Delivery crew did not have required tools to assemble. Had to loan them the proper tool.Side table was left off delivery and had to go pick up myself.Cannot differentiate what is lax boy and what I’d Annapolis store. Staff apologetic and offered discounts for all our troubles.

We had an unfortunate experience with Severn, MD Lazy Boy Gallery. We went to Annapolis Lazy Boy to see if we could get better service for a recliner we wanted to purchase. Indeed we did. BETSY WRIGHT, without knowing our bad experience, gave us a courteous, knowledgeable, through information on a recliner.

Quick, efficient, and friendly service from purchase to delivery. Everything went exactly as the sales associate stated. On delivery day they arrived on time, greeted us, set up the new chairs and moved an existing chair in our home from one place to another for us. We couldn’t have been happier. Also the warranty on the chairs isn’t bad either. I see why they are still around while. I look forward to doing busy with them again.

The sales staff are very friendly and helpful. They give you the freedom to walk casually around the store without feeling like you’re being stalked. I highly recommend shopping here when you need new furniture or just some accent pieces for table tops or walls.

They were very helpful and willing to help us with me just having back surgery and knowing what recliners and couches to get and that would be more fitting for me in the long term!

Very friendly and knowledgeable service. Was very pleased with the professional and courteous service I received. I highly recommend this store for anyone considering a purchase of a La-Z-Boy.

Great selection. Process was easy, pick furniture, fabric, upgrades and done. Lead time was a bit long due to covid but we got our furniture more quickly than expected. Ordered in January, we were told June but got it early April.

Lauren listened and picked out a whole room of furniture with tables and lamps that I loved. It was a pleasure working with her

On Jan. 19, salesman at the Annapolis store told me my sofa would be delivered during the last week in February, since I was not ordering a custom fabric.Sofa was delivered April 6.When I called to inquire about the progress of my order, woman at the store burst my bubble by telling me there was no way my sofa would be available be the end of February.Just tell me straight and let me decide whether to proceed ... don’t lie. Sheesh ...Go to a different La-Z-Boy location ... that’s my advice.

The salesperson who assisted me never made me feel rushed. Was very helpful when I was making my selections and choosing patterns.

My dad and I did our research online ahead of time and already had a short list of rocker recliners I wanted to try. The showroom had a great selection on the floor, all well organized, and I was able to decide which one fit me perfectly. The showroom is bright and attractive, masks are required, and there is a hand sanitizer station just inside the door. Our sales person was extremely helpful but not the least bit pushy. From entering the store to having our order completed, we spent maybe 20 minutes. My chair was in stock, and I could choose delivery in 2 or 3 days. The day before, I got an automated call with my 3-hour delivery window. Delivery morning, I got an automated call AND tracker text 20 minutes before delivery, and the time estimate was dead on. The delivery people were cheerful, fast, and very careful. They were in my house for less than 10 minutes! My chair is perfectly comfortable, it’s beautiful, and it looks great in my room. I COULD NOT be happier with my whole Lay-Z-Boy experience. I think the chair might be more comfortable than my bed!

Melissa was attentive but also willing to leave us to wander mad consider. I was in the store once to look and got a price quote. Did more shopping in other stores but could find anything that offered as many options or another salesperson that I enjoyed working with. Just wish there weren’t going to be such a long wait for delivery.

Great service, great recliner purchase, and great delivery and setup. Thank you Betsy!

We visited the Annapolis, MD store & worked with Alan Schrum to determine the best recliner option for my bad neck. I knew going in that I was looking for a power headrest & was quickly shown to those. Alan was delightful & accomodating & willing to allow me all the time I needed to make my choice. Once I narrowed it down to three, he found out which we could expect to be delivered sooner than a special order. From start to finish our visit was quite enjoyable. Alan is thoroughly knowledgeable about every piece of inventory & is funny too! We’d be happy to have a glass of wine with him!

Had great service from Cathy and Betsy. Betsy was very patient with all of our questions. We’ve placed an order and there is a long delay for custom work which is tough but they were clear about those expectations up front. Store was clean and Covid safe and staff were attentive and polite. Only wishes were more speedy delivery and more style options for recliners with legs that allow for separate back and leg controls (electric). We look forward to receiving our furniture in 4-6 months.

I visited on a Sunday in the Annapolis store. It was a good experience with the saleswoman, Betsy, except the availability of the recliners created an atmosphere where she had to rush to make an order because the stocked chair we chose might disappear.Apparently COVID and a lack of inventory has caused a waiting period of up to 6 months so we “made do” with what was available to us.

The couches took 6 months to arrive not the 12 weeks promised at purchase. I was never updated of delays. I would have assumed by September 2020 the service line etc would be understood as it was affected by pandemic. Bottom line, I would not have purchased these if six month delivery date had be revealed to me,

Allen Schrum was great handling our purchase. Because of Allen we will definitely be back.

Ordered chair in Annapolis store 12/31/20. Was told by sales lady it would be ready for me to pick up from warehouse the 3rd week of January, that they would call me. February came and I hadn’t received a call. So I called them. The same sales lady said my chair wouldn’t be ready until 3rd week of March. I asked her when they were going to call me and let me know about the delay. She said they really don’t call about delays. Really!? Great furniture. Uninformed sales people that might exaggerate the speediness with which you get your furniture. Have to wait months for your order (with no compensation)!

Love the sectional a little lighter than expected but is lovely well made as has been my experience with Lazyboy. The worst was how long it took to receive it. Ordered beginning Nov. 2020, didnt receive until March 2021. Ive never waited that long for furniture...ever.

We had great experience. We finally got a sales person to assist us. He was fabulous with options on different couches. We were able to find our couch. Price was great. Many options to pay for purchase. Hard to wait for 4 mos. for couch to arrive but we have a good enough couch until then. We recommend using La-Z-Boy highly.

Dragan was the most helpful, informative, and pleasant salesperson I have encountered in a long time.

Excellent service from my salesman and found the perfect recliner for my needs with his expertise

Great product. Took along time to come but with covid it was expected. They were very transparent about timing.

My experiences with my salesman Alan were more than expected as Alan was very attentive & thorough!!! The only thing I was disappointed with was long wait for delivery but that was not Alan s fault!!!

The sofa is as expected. It took 21 weeks to receive the sofa. No special fabric, ordered as seen in the showroom. I was told it would be 12 weeks due to covid. That’s understandable. When the 12 weeks came and went I called and that’s when things went wrong. They put no plan in place for communication. The staff answering the phone in the showroom was obviously tired of calls from complaining customers. They were rude. That made me feel unsure I was ever going to get the sofa. Every week they would say it would be there next week. Just when I decided to ask for a refund it magically showed up. Do not pay in full in Advance. The sales person led me to believe it there would be communication and it most likely it would arrive earlier. As a result of the run around I received I am not likely to buy from lazy boy again. They can text me for a review but not on the status of the $2700 sofa. I am disappointed at the poor follow through and service .

Everyone from the sales associate to the designer are all great to work with.

The staff went out of their way to make me feel comfortable and helped me out immediately. They were very accommodating to my individual needs and I would HIGHLY recommend them to anyone looking for La-Z-Boy furniture. Thank you Dragon and Alan!

Annapolis MD Lazboy store was clean welcoming and professional. Melissa greeted us but did not hover allowing us time to explore on our own. At the right time she offered helpful guidance in selecting.the right fit and feel for us. 30% off sale made everything 😌!

Our sales associate, Cindy, was knowledgeable and very helpful.

Very disappointed with the customer service at lazyboy. We ordered our chair back in October. We were told it would be delivered by the first of January. We never heard anything at all about our chair being on back order. If my husband hadnt of called to check on the order we would have never heard about the delay. To which then we find out it is on back order again now till March. Which again we never heard fro lazyboy about yet again another delay. My husband called to find out when our chair would be delivered. Now we are being told May. The disappointment for us is that they never called to tell us of any status change and we paid the total amount for our furniture to which we already paid them and have been being charged for the furniture that we still have never received. Terrible customer service I will never buy from them again it was the worst experience and customer service I have ever had the experience of.

Excellent delivery crew. Quick and easy set up. Very comfortable!

Having reviewed information online, we went to the store. All safety protocols were in place. Cindy is a great Sales Associate helping us through an easy purchase.

Paid >1500 for the chair and it squeaks when you rock and the recliner mechanism doesn’t raise the footrest sufficiently. Now I have to go through the trouble of contacting customer service and wait around to have it repaired. Definitely not the quality product that it used to be. Beyond that the chair is comfortable

Very knowledgeable staff. Lovely, comfortable showroom with lots of options. Excellent price and value for my purchase

Purchased a recliner. My salesperson was Dragan. He was helpful and very knowledgeable.

Dont buy your furniture here unless you are prepared to to wait 8 to 10 or more months. We bought two end tables and a couch in February. We were told 4-6 month, but its 6 months and we are not being wait another 4 months.I have called many time to find what is going on and Im told we will call you back tomorrow I never get a call back.Find some place else to buy your furniture.

Excellent service in the showroom and the delivery as well! I love my new loveseat too! I only wish it could have come in faster but it was worth the wait.

Very friendly and knowledgeable staff. Very clean and safe shopping experience. Highly recommended!

We had a great experience shopping at the Annapolis Lazy-Boy store. The store had a great selection furniture and we were pleased with the quality. Our salesperson Melissa was very helpful, friendly, and knowledgeable. She made our purchase very easy and pleasant. The store was also very clean and had sanitizing supplies for customers as they entered which made us comfortable shopping.

The salesman didnt know that I had purchased items from La-Z-Boy before but from the time I entered the store until I left I was treated like a long-time valued customer. Everything from picking out my family room set, to the recliner was met with professionalism, respect, and honesty. It was an extremely pleasant experience.

I love ❤️ my recliner. It’s just right.

Lazy Boy has yet to disappoint us. Wonderful customer service and great product. We were hoping for faster turn around time, but under the conditions of 2020 you just have to be patient. Melissa was so helpful at the Annapolis Maryland store!!

Excellent experience in every way -- Ms Chelsea Todd did an outstanding job. So glad she was our representative. She is a young lady of superlative talent and charm.Always good to give constructive criticism.... we watch Undercover Boss ...this is a common problem. Thinking maybe that LaZboy should upgrade its computer systems... Took an inordinate amount of time to complete the sale. Ms Todd had to keep running back and forth from the sales desk to the main company computer. Didnt bother us -- but gosh was it a slow process. If there had been other customers waiting it -- wow -- might have meant lost sales. (had something cooking in the oven -- thank goodness for Wi-Fi -- was able to turn oven off remotely).Overall very pleasant experience.

It has been fine so far but its from several months and it takes a long time to receive your furniture. I guess because thats made for every person.

Went last night to purchase a new recliner. Hopefully bought a really nice power recliner. Time will tell the gentleman at the Annapolis store was great in showing us all the choices. A little disappointed the chair wont arrive until middle of June. But thats sort of the world we live in these days. 9-23-21 Never got my original chair and was told several different dates all which were never met. The last one was middle of November. So I contacted corporate through Facebook and they said they would reach out in 3 or 4 days. After the 6th day I reached out to them. They got back and said meet the original salesman at the store the next day. I go to the store today and he had 3 options for me to pick and get quickly as I am having shoulder surgery and can only sleep in a recliner I needed one sooner than middle of November. Both cairs were smaller than the big chair I bought yet they were the same exact price. So I chose a small chair and it will hopefully be delivered next Wednesday. So not overwhelmed with it all but hopefully its done and I can get a chair and move on.

Nice, quick transaction. I knew what I wanted and they had it in stock.

Very helpful salesperson Melissa

Betsy Wright of Annapolis, MD showroom was wonderful to deal with. We were looking last weekend and she asked if we needed help. I let her know we were just looking and she let us know what was on sale and any other pertinent info and then ACTUALLY let us look!! Its nice not to be followed or hounded when trying to make these decisions. We left with lots of info and some choices. I told her wed be back this week, but most dont return. WE DID!! I respect someone who gives me space and, since they work commission, I thought it only right to go back to her. She was wonderful to deal with!!

Great customer service! Very accommodating sales staff and tons of great deals.

Went in for my appointment, actually saw a different sales person who was absolutely wonderful. I told her what I was looking for (a power recliner in leather) and she showed me several different styles. I picked the one I wanted and picked it up from the warehouse this morning. Am sitting in it as I am typing and loving how comfortable and relaxing this chair is! Thanks for making such a good product. You pay a little more but the old adage is true “you get what you pay for”. This will last me a lifetime.

Cathy, the salesperson we worked with is wonderful! She sold us our first set, which we love (the Bennett). We bought a second set that we were not happy with and she worked with us to ensure we were 100% satisfied. The wait time from ordering to delivery is rather long, but that is not this store’s fault. Covid is making everything difficult.Overall we had a very good experience.

Everyone we dealt with at the Annapolis location was extremely helpful and patient. They gave us as much time as we needed, walked us through all our options and answered all of our questions. We have ordered La Z Boy before and have always been extremely happy with the quality of their product. We did opt for another brand with our last purchase. It was cheaper, but that certainly showed a few months after we purchased. The seams on our cushions started separating. The cushions never stood up straight. Of course after our warranty was up the cushions. Started falling completely apart. I’ll never buy another brand again.

Excellent customer centered sales personnel. Attentive without being obtrusive. Good experience.

Alan give us excellent customer service. He was patient and never over promised on delivery. He was helpful with suggestions and sold us products appropriate to our needs. I highly recommend La-Z-Boy.

Dragan was excellent and guided u through the best choices, well always go back to work with him!

We appreciate the quality and price of our recliner. While it took a while to receive it (partly due to COVID and partly because at initial delivery the La-Z-Boy team discovered the chair was not manufactured correctly so they took it back) we now have a very nice working chair. So we appreciate their standing behind their products!

Experience was great! Our salesperson was very knowledgeable and efficient in his guidance. He was intuitive in expressing knowledge that we didnt know we needed. He made the process efficient.

I was helped by Alan at the Annapolis location. He was wonderful and very helpful. I ended up purchasing a sofa that day and I’m very excited for it to arrive.

Disappointed in the quality of our new sofa and recliner

Excellent service. Great products that we are well pleased with. Thank you.WSJohnson

I went with a specific set of needs and design ideas for recliners. I worked with Dragan. Not only does he have a totally cool name but was not high pressure or anything (even though it is commission sales). He went through all my options and let me make my decision in my own time frame.

Betsy was very knowledgeable and helpful, she got us all set with our new furniture and made sure we got the best deal possible. Cindy and Alan both greeted us as soon as we came in and asked if we needed assistance. Great experience all around!

5 stars for Quality and service. Purchased Lazy boy for our family room a couple of years ago, now buying for our living room. Sales representative was great. Thank you Melissa for working with us!

It was an exciting experience! Betsy helped us and she really went all out to find what we needed. She was friendly, personable, knowledgeable and if she didn’t know the answer would find out. She gave the latest info on each piece and really made our visit well worth the hours drive to get there! I furnished my whole living room and am so pleased with what I got! Betsy was wonderful to work with!! Thank you LaZBoy!!

I have yet to receive my furniture, but the customer service that I was given at the La-Z-boy from the gentleman in Annapolis was prompt and informative. He did a great job explaining the process of things as I was designing my Living Room Furniture.I can’t wait until November when it gets delivered!!! Good Job Dragan!!!!