Over past 3 yrs Complete Air Systems has installed a new AC unit for us, and continue to provide maintenance for this unit. Their technicians are polite, knowledgeable, and take the time to fully explain their process and answer your questions. They answer their phones promptly and schedule appointments with very little wait-time. Definitely a great value.
I shopped around for months before using this company. Not only were they cheaper than anyone at the beach, they were also readily available and interested in helping me find the most affordable system that met my needs. Once installed, they have continued to be responsive and available. My new unit has been a joy to this relatively new Floridian!
We are new to this company and we’re very impressed. Called yesterday as our ac stopped working and they scheduled us for this morning. Received a text when tech was on his way, he was on-time, diagnosed the problem, and was able to repair our system quickly. Company representative and service tech were both very professional and we couldn’t be happier with their work. So much so, we purchased a service contract in addition to the repairs. Thank you!
Very good service and experience.The technician was very informative. He quickly diagnosed the problem, explained the repairs and the cost. I recommend this company to everyone.
I recommend this company. I work with Tony and Aaron and they are very professional. They are always on top of scheduling service maintenance and keeping track of it. I am very pleased with them.
I have a service contract with Complete Air Solutions and they come to test the AC/heater every few months and change out the filter. Tony is always professional, knows the equipment and services, and is on time--in fact they called me to ask if he could be here two hours earlier than our appointment! A pleasant service call experience that also freed up the rest of my afternoon!
The service was amazing! From scheduling, sending a text when the tech is on the way, to the communication everything was professional. I would definitely recommend this company.
Just enrolled in their maintenance program. The only company that was able to schedule maintenance within 24 hours. The technician was highly professional and did not try to up sell anything. The tech was thorough and explained everything clearly. Thank you.
Aaron was very professional and courteous. Fixed my Air Con within 3 hours of my phone call. Excellent service. So pleased I have signed up to their maintenance plan. Highly recommend.
Aaron Khana, the service technician, was right on time, very polite and knowledgeable. He answered all of my questions and he instructed me on things that I should know about my system. He was very neat and cleaned up before he left. I am very satisfied with Complete Air Solutions.
I was in need of a complete new A/C system for the upper floor of our home, and I decided to call Complete Air for a quote.Tony came out to provide a quote, and he took plenty of time to explain everything and answer all my questions. I decided to hire them for the job.Communication before the installation was excellent, and on the day of the job Tony and his team arrived on time. Everyone I interacted with while they worked was polite and friendly. All were very respectful of the property. Cleanup was exceptional.The new A/C system is working perfectly, and I couldnt be happier with my choice to call Complete Air. Theyll definitely be getting my future business.
I had a problem while I was away from home (fortunately by smart thermostats gave me an indication that my house wasn’t getting cooled off). I checked the other online reviews and picked Complete Air from their high rating from over many hundred reviews. Aaron came out - on time - and did a thorough checkout (I’ve repaired HVAC systems in the past but not one with a zone system, so I felt better calling pros). The evaluation was explained in detail and recommendations were reasonable and nothing seemed like an unnecessary money making add-on. I was very pleased with Aaron’s professionalism and skill. I’m happy I called Complete Air and - if anything further is needed - plan to use them again. I will ask for Aaron to handle any further service.
A+ response time and customer service!Scheduled a consultation online for a few days out, they called within 30 minutes and said they had an opening that day. Aaron was thorough and explained everything in a way I could understand. Ended up needing a completely new system, and Aaron explained all of my options and answered all of my questions. He wasn’t pushy and didn’t try to force a sale on me, but explained the benefits of going with their products and services. He even offered suggestions on other companies who could provide services that they couldn’t (like duct cleaning in the summertime).I took a few days to decide and ended up going with one of their packages. Even over a holiday weekend, they were able to get everything installed within a few days of submitting my request. Thankfully, the size of AC I needed was readily available and they had an open spot the next day to set up an installation appointment (so depending on your specific equipment needs and availability, it may not be as quick, but it isn’t the fault of the company by any means).There were a few hiccups along the way, but Tony explained the whole process and already had solutions to anything that popped up. The whole system was quite outdated, so bumps along the way were not unexpected, but I was very surprised and thankful at how they were willing able to accommodate to get my ac running again.The cherry on top was how they cleaned up every little bit of mess, even going so far as to sweep the driveway clean! I also loved the text updates for appointments being scheduled and their techs being en route.Overall, 10/10. Extremely professional, informative, quick to respond, and their customer service and quality of work was exceptional.
I used Complete Air Solutions for HVAC yearly maintenance. Service repair person broke the power cut off of my outside unit, destroyed the insulation on my inside unit, and stated he would not replace it but wrote me an estimate to have it replaced. LOL A few days later, my AC was still turning off and I called back to have them look at it. The manager wanted to charge me a service call. I think this company is a big scam. They do not care about the customer. Do not use them and the repair men are not experts in this field.Update: I called Nicks Air-conditioning. The tech came out and fixed my outside power cut off free of charge, serviced the air-condition unit and said the previous Tech did not blow out the water discharge line. My A/C is working perfectly now. Note: I just recently painted my residence. I noticed that the Tech from Complete Air Solutions wrote in permanent marker on the outside of my power cut off. Not happy with that.
Awesome service! The best professional company and I highly recommend them.
My experience going through the whole process of getting a quote for a new ac unit all the way to completion was nothing short of amazing. The communication that verified the time for a quote until the day of service is exactly what what communication should be all about. I am greatly satisfied with every aspect I came across dealing with Complete Air Solutions. There was no pressure to do my business with this company and no pressure in the deciding process of picking which unit to get. Fantastic company all around. Tony came out for the quote and let me say that that man is honest and straight forward. Wasnt pushy at all. The crew that did the install was amazing and polite and clean and respectful. Everyone I have interacted with in the company is amazing. They gained a customer for life in me and I will forever recommend them to everyone. Tony and the crew I thank you sincerely for being great. If you take your business elsewhere I must say you are truly missing out. Only 5 star service should get 5 star reviews.
The tech (Aaron) was super knowledgeableAnd was very efficient. This company is also reasonable on rates with all charges explained clearly. I was impressed enough to sign on to their yearly maintenance plan.
Complete air solutions provide quick, fair and efficient service. As a single person, I need to have trust in my vendors and I highly recommend their service!
Excellent service always.The service from this company that I have been using for years is great. Im very satisfy by the work done, and Aaron is a technician that resolves the problems with professionalism and quality. Thank you.
Aaron was extremely nice and professional. Greatly appreciate him taking time to show me where to problem was, explain the issue, and resolve it. They will always be my go to for any AC service and maintenance.
I needed some maintenance on my older air conditioning unit and a friend recommended Complete Air Solutions. Aaron was very helpful and explained everything for me to understand. Will definitely use this company again!
Aaron was very helpful in explaining everything!! On time and great service.
Your service Tech Aaron Khana was very professional and personable.I would surely recommend you to others.
Tony and his team did an amazing job installing my new AC unit. The entire experience from start to finish was great and Tony gave a fair price, along with great work. I’ll be using Complete Air Solutions for any of my AC needs.
A wonderful experience with service person, Aaron.our past service people cannot compare...local company,which we are happy to support..their card and number are in our service book for future reference.also we purchased a service contract for the year and we are looking forward to seeing them again...
Friendly, and professional tech came to my home and gave me options on the total replacement of my AC unit in less than 30 minutes. Excellent experience.
Tony was very informative. He answered any questions we had. Decent price as well.The installation went smoothly. They arrived early and got right to work. All finished later in the afternoon.
The knowledge of this company is amazing! So. Glad we found them.also had them put on a halo- ultraviolet light!Tony and Aaron are very personable.
Awesome work, very professional, great price. Highly recommend
I called complete air solutions to come out and give me a quote to replace my old ac unit. I was able to make the appointment for that same day. The first thing I noticed was how punctual they were. Tony showed up right on time. He was very knowledgeable and gave me all of the information that I needed to make a decision on the right unit for my home. I made my decision and it just happened to work out that the unit I chose was available the next day and they had an open slot. On the day of the job Aaron and Tony were again punctual and got straight to work. They had the unit up and running by later that afternoon. These guys are true pros and I couldnt be happier. I would recommend complete air solutions to anyone for their ac needs.
Aaron came out for a diagnostic and quickly found the issue I had a leak in my system and he was able to repair it the same day and got me and my baby up and cooling again. Thank you so much!
Aaron Khana is very professional and quick with his job. He helped us with our AC unit today (12/9/2020 @ 1PM- 3PM). He was able to figure out the problem quickly and gave us options on what to do with it. I like the service and the technician, however, I thought I would get some discount from the company since we use their service every time we have a problem.
Met Tony for the first time today. My AC kept short cycling. This was the second time I used Complete Air Solutions. Tony was professional and informative. He can when he said he would, made suggestions and was not pushy when I chose to decline those suggested services. The visit went well. He diagnosed the issue, system was short cycling due to a clogged drain. He fixed the issue and did it quickly. Complete Air Solutions is definitely my go-to for A/C service.
100% satisfied with my experience with Complete Air Solutions. I called on a Friday at 5:20 and there was a tech at my door by 5:45 and I was cooling down by 6:20. Now I know this isn’t typical and they had originally said the next morning but they called me back and said he could be there shortly and he pulled up as soon as I hung up. Service was quick and friendly and a fair price. Thank you!!!
Highly recommend Air Solutions. I placed my call at 8 am about my a/c going out the night before and was told a technician would be out between 2-5 that afternoon. Technician Tony Rivera arrived at 12:45 & assessed that the motor was bad. He provided me with my options and associated cost. Since my unit is 15 years old I went with his recommendation and work was completed by 2:45. Very pleased with the service and price.
They were fast courteous and affordable.
Our A/C went out. Called Complete Air Solutions. Aaron was at my house within 30 minutes. Fixed the problem. Aaron was kind, professional and thorough. Thank you, Aaron.
Tony seemed irritated by all my questions. I also opted not to have a service completed because it was something I diagnosed and could fix prior to the inspection. Would love to give them another attempt but I felt awkward and slightly judged during the service. Would like to see more interest in answering my questions; the visit was $65 for an easy job at least be concerned with my questions. Three stars for speed to getting to my home and competitive price compared to other companies.
This company was wonderful. They were able to schedule me for service the same day and provide text updates. The technician was friendly and resolved our issue. We will definitely be using them again.
Wow. Was really impressed with these guys. Tony was very professional. I told him exactly what we needed and he was like, sure. He topped off the refrigerant, showed me exactly how much we needed, and their pricing was better than a lot of places I called. I will call them back if and when I need them again!! Very impressed. Thanks, Guys!! The house is cool again!
We needed someone to check out a problem with our air conditioner. Having just moved to the area recently, we didn’t know whom to choose. Luckily, we chose Complete Air Solutions. Their staff was responsive, friendly and professional. Our technician, Tony Rivera, was outstanding! He was able to quickly diagnose and fix the issue...and he even pointed out a potential issue with our water heater!This is what Real customer service looks like. Complete Air Solutions will be our “go to” for all of our heating and cooling needs.
Punctual, professional, friendly, good value!
Prompt response and technician Miguel Valle provided a very detailed and customer oriented evaluation.
Great company with great staff. Pablo is a friendly service tech who really seems to know his business. Tony is outstanding at communicating in a clear and articulate fashion exactly what the issue is and how to rectify the problem. Every time he answered my questions I became more at ease with the company and the work that needs to be done. Have given them repeat business and will continue to do so. Great job !!
Complete Air Solutions was great! I called for general information about my unit and Tony was kind enough to go over a lot of useful information with me regarding my warrant on the unit, even looked up the company online for me. He also addressed some concerns I had and was very helpful. I will definitely use Complete Air Solutions should I need repairs or maintenance on my A/C! Very very nice, excellent customer service at reasonable prices!
Tony came out to my home to service our A.C. He communicated well with me before coming out. He also did a great job, and fixed the A.C. unit. He showed me what I need to do to maintain a healthy A.C. unit for years to come. I would highly recommend Complete Air Solutions!
As usual, Tony & his technician went above & beyond what could have been expected in their service call.
They came on time, provide great knowledged and advice, but most importantly Great price!!! (I was a bit nervous it would cost and arm & leg) Definitely a review type of person so I did my research before calling them. I must say Im impressed and plan to use them on my personal and rental property!! Thank you so much!!
Tony and his team were professional and very informative. He explained everything in detail and made sure I was comfortable with the experience. I got a diagnostic done and would definitely do business with complete air solutions again.
Pablo was spot on, awesome job with my unit... 5 stars not enough!!! Highly recommend this company in the heat of Florida, they really know how to cool you down!!! Very responsible, prompt, and priced reasonably. The best company in Central Florida no risk here they just get things done right! So my very old Carrier after everything was running a peak performance stopped working again. Tony came right out and explained that because it wasnt running before Pablo got it going that the part was too old and failed. The very next day Pablo was out with needed part and Tony gave me a discount to boot? Thank you Complete Air Solutions you made my problem a little easier for me and my family now almost a week and my house has never been more comfortable. Great respectable people helping people, great company with understanding and knowledge. Still feel they are one of the best companies in Cenral Florida! Pablo great technician, Tony great business owner! Great team!
Having had multiple issues with our A/C unit I have tried different repair companies and different estimates. I finally tried Complete Air Solutions and wish we had known about them sooner. They are a very trustworthy company that charges reasonable labor costs compared to other companies. We have been using them for the last 3 issues with the carrier unit that was installed by our builder 7 years ago. (R.I.P. Worst A/C unit ever) after getting tired of putting more money into repairs we decided to just install a new Trane unit (10 yr warranty). The employees at CA solutions have the knowledge, professionalism and do quality work that you can trust is done right and not feel taken advantage of. Tony has been the the go to guy and you will find he knows his stuff. I highly recommend using them for your A/C needs. We will for sure continue using them for ours.
Tony and his guys are the best in the Central Orlando and surrounding areas.Been having Tony do all of my HVAC needs since it was just him on his own!The man is truly honest, has very high level of integrity and always goes above and beyond for you....He really does cares about his customers and will NOT ever leave you out in the cold nor burning up in hot Florida summers!Dont get burned by Corporate type companies where you are just another job....Call Complete Air Solutions for the type personal, fair service you would get from a good friend!
This is our go to company for all of our heating/cooling needs. they’re professional, timely and they’ve never left a job half done. Love em’!
I spoke to Tony and he was very helpful. I called at 8:45am, and he had Felix come out. Felix was at my home in less than an hour after I called. Felix explained what he was doing, and was kind and professional. He gave me several options, and never pressured me into any of the options. I wasnt a customer, but because of the fast response, great service and professionalism I received, I am a customer now. Thank you Tony and Felix for your fast response and professionalism.
Very professional they also care about your safety and theirs by wearing mask when interacting which means alot to us.
Setting up an appointment was very easy, they have a great system to text updates as the day /time progresses. Pablo was professional, courteous, knowledgeable and arrived on time. Tony was great with a follow up assessment to the system and gave me honest feedback for recommendations on how to progress without trying to push any sales. Definitely plan to call them again when the need arises.
Tony was upfront and honest when making the sales presentation and recommended against the more expensive heat pump because it actually wasnt required in my situation. He recommended what I actually needed, nothing more, nothing less. His pricing was very competitive. The installation by Tony and the the crew was done professionally and in a timely manner. I will use Complete Air Solutions for my future needs.
Complete Air Solutions is an awesome company and I highly recommend them. The owner Tony Riveria was involved throughout the entire process. He personally visited my home to discuss A/C system options which would best fit my home and budget. No separate sales team which can be pushy. He offers top of the line Trane systems and is extremely knowledgeable and wants to educate the consumer and builds those relationships. His and the companies communication was top notch and very responsive. As well they are very punctual and showed up both appointments right on the dot...no waiting. I am so happy we selected Complete Air Solutions and didn’t go with the company which supplied the air system when I built the house 10 years ago. Complete Air Solutions is a local and small business which I gladly support. They are the right size to meet customer demand very quickly and efficiently! Can’t say enough good things about our experience.
They were awesome. Super professional and nice. They cleaned up and explained everything to me!! The guys were top notch!!
Good company would do business again with them. Honest and Helpful pricing reasonable Thank you
Had a good experience with CAS. I was kept informed through the entire process, with text updates on technician arrival times, etc. Had a condenser coil that went bad, was $2600 to repair, even thought the unit was only 7 years old. Tony explained that the previous installer actually installed a 5 ton unit which was too large, and led to the premature coil failure. He further explained that for my size house, max tonnage is 4 tons...he was very thorough in explaining the problem. In the end I decided to go with a new unit as the higher SEER rating compensated for the additional cost of a new unit over repair. Work was done well and the prices fair, I think. Would highly recommend this company.
Pablo was professional and thorough replacing fan motor after diagnosis. Scheduling was quick and efficient on a Monday morning with same day service. Pricing was thoroughly explained and very reasonable.
Excellent service. Very knowledgeable about heating and cooling systems. Honest and looks out for the best interest of the customer. Communicates very well to inform you if there is a delay in the appointment set.I am was totally impressed with the service .
Service and expertise was outstanding. Tony and crew all arrived on time when they were scheduled, they were very pleasant and professional. Will do business with them again. New Trane system installed in less than 1 day
The service provided by this company is outstanding. They explained everything in such a way that you feel comfortable deciding what you need. They explained the installation and answer any questions. Installation was excellent and done in a very professional manner. As a matter of fact they loaned us a space AC unit whole we waited for the unit to be installed. They made a follow up to ensure everything was working perfectly. They will go out of their way if need to. I know this because I definitely got more than what I pay for. I will definitely reccomend them to anyone!
Tony and his staff are a superior AC service offering 5 star technical and customer service! Honesty is beyond reproach. Tony is extremely knowledgeable and focused on what you need. I wouldnt recommend anyone else to address your AC needs, whether major or minor! Thank you Tony!
I hv never had an experience like this with an a/c company or otherwise. It is truly my pleasure to write this review about Complete Air Solutions. The owner Tony Rivera is VERY knowledgeable and polite and patient. He explains everything that needs to be done, answers any questions you may have and takes pride in his work and it shows! I called Complete Air Solutions 2yrs ago for an all new Trane unit replacement. (They are an authorized Trane dealer) ....... since then Ive had one problem and they quickly came the next day to solve. His pricing is very affordable and the service is second to none!...... even customer service when calling to make an appointment was a pleasure. NOT qualitys you find in todays market place. I can proudly refer Complete Air Solutions to anyone looking for a/c repairs!
Honest and trustworthy!! We have used Complete Air Solutions several times. Each time they have been prompt and completely transparent with what to expect the repairs to cost and each time they’ve come in on the low end of the estimate. We very easily could have been taken advantage of but not by this company! I’ve heard a lot of horror stories but never have experienced any with them! A++
Complete Air Solutions sent a representative out to our home to repair our Air Condition unit. We were highly pleased with the level of professionalism, attention to detail and overall diligence in servicing our unit. Another companies wanted to charge an arm and leg, however complete air solution was very reasonable with their price.Great work.
Online scheduling system makes it easy to understand various plans that are available. Very user friendly.
Installation process was thoughtful and well done. In our first week of replacing our old unit with a new Trane, the system has performed better than expected. It really pushes a lot of cold air. The controller is intuitive and simple to use. Highly recommend Tony and Complete Air Solutions.
Very knowledgeable and extremely professional. Communication was also excellent.
Very knowledgeable and professional. Will definitely recommend to everyone.Got my AC back up and running cool again.
Tony and his crew of two assistants were outstanding. Best price on best AC unit for my upstairs bedrooms and bath and installation was professional and thorough. We are selling our house and the inspector actually commented on the exceptional installation of the new AC handler and lines in our attic. He asked who we used and I told him Tony and crew from Complete Air Solutions. He took Tonys phone number and said he would be referring clients to him based on what he saw during inspection. Anyone looking for new AC units needs to use Complete Air Solutions.
Have been using CAS for several years. It is a very great company that always provides the very best of service. I would like also to say that the help is very friendly and professional.They clean up very good at the completion of there job.Last month we needed to have a special A/C line.CAS was the only one that was able tofix the problem quickly and cost efficient. All others could not fix the problem.
Awesome Service! Ive had a ductless unit installed before, but it was nothing like the prompt and quality installation by Tony and his team. They provide detailed information followed by impressive and very professional service. Im already planning to have my main a/c unit replaced and wont trust it to anybody except Tony and his team!
The 5 stars reviews are TRUE! It is so refreshing to use a local, honest business. Trust the reviews on this company! Fair and honest. Tony, the business owner, is dependable and explains everything. I called at 8 am, when our AC froze up during the hottest month of the year, and he was here by 2 pm. Save yourself some time and searching ... call Complete Air! You wont be disappointed.
Tony Rivera (technician) was very professional and knowledgeable. That was greatly appreciated.
We needed some touch up work on our ac vents and ducts as we were losing allot of air into the attic. Tony gave a clear & concise explanation of recommended action and a very clear and reasonable quote. He conducted the work with care, detail & professionalism being sure to update me on his progress with photos & further explanation. He requested I review his work upon completion to ensure I was satisfied. An extremely professional, informative and reasonably priced service. I highly recommend and will certainly use their services in the future.
Tony and his team were professional from the get go. The initial presentation gave us a good overview of what was available. We made our choice and installation was quick and clean. I would highly recommend Tony and his crew if you are in the Central Florida area.
I am absolutely impressed with Tonys work. He is a real pro. He patiently answered all of our pre-install questions. He never pushed my family to make a quick sale as well. He and his crew made a quality installation (a county inspector was impressed during his inspection). I would definitely recommend Complete Air Solutions services.
I recommend Complete Air Solutions to all customers who needs air conditioning service/maintenance. They are very friendly, reliable and very reasonable price wise.
Tony and his installation crew were on time and worked through the hit day to complete installation in one day as promised.His initial sales call was very informative and detailed and the final price was considerably less then 2 other quotes we got.Very pleased with sales and instalation. Now if the equipment performs well and lasts a long time it will be great. So far so good!
Tony at Complete Air Solutions has always been very responsive, very professional and helpful. He is the first person we call (and recommend) when we need AC work done.
Excellent experience. Tony is an outstanding person, very professional, knowledgeable and informative and went the extra mile to make sure I understood my options. I will definitely be recommending to all my friends and family.
Great work, met all my expectations. Would use again without a doubt.
Called Tony on New Years Eve for estimate on new A/C & Heating system. He was out the next day. Went over options and quotes in three brands. We went with Trane! He was out with his crew the next Wednesday at 8am and finished by 5pm. Watched off and on and his crew of 2 did an excellent job and answered any questions I had. Very happy and would highly recommend over the other major company beating their quote for same system by at least $400.
Tony gave me quote on our new Trane AC system. Replaced our 25 year old system. Also did our install friday and it went very well. on time, explained everything from install to final overview of maintenance to the thermostat settings. And does that system work nice! And I can control it from my phone.
Incredible trust worthy company! From the estimate to the install, every thing was perfect. Didnt try to over sell us. Other companys tried to get us to get crazy equipment that wouldnt have made a big difference. Tony kept it in our budget and made us feel comfortable. Highly recommend!!!!!
Tony and his guys did an amazing job changing my A.C. unit. Ive had Complete Air solutions do a cleaning service, duct work and a new A.C. unit inside and out. I got great service and competitive prices, and Tony and his crew conduct themselves like professionals. They return calls and are always on time. I highly recommend Tony and Complete Air Solutions.
Tony did a great job with the appointment, follow up, and install. Very clean and neat work.
Great company! They go above and beyond for their clients. Tony took time to educate me on A/C system which enabled me to make an educated decision as to which unit was suitable for our home. Not only that, but he trimmed the hedges of our bushes to ensure it would not interfere with the newly installed unit. The best part of it all is the price is affordable and there are no added fees what your told is what you pay. Before calling Complete Air Solutions And has contacted several other companies who wanted double the price of what the A/C unit is worth. You won’t regret choosing this company!
Tony is fair with his pricing and the service he provides is professional and outstanding. He explains what he will do or what he has done in great detail. Complete Air Solutions is a company you want to pass on to your friends and family. You will be glad you made that call, I know we did.We had an older unit, they came out and installed a newer one that is suitable for our home and the size of it...
Tony and staff are very caring! When Tony found out that my family was without air conditioning, he provided portable units until air conditioning was replaced .. thank you complete Air Solutions
Complete Air Solutions was easy to talk to and not high pressure. They came back with a good price and they were helpful throughout the process. My sales person was also my installer, so he was very knowledgeable. Thank you Complete Air!
I was not an existing customer and had a problem with my A/C on a Saturday morning. My regular service provider could not get to me until Tuesday afternoon and I called Complete Air Solutions as they were recommended by a neighbor. They came out that afternoon, resolved the problem quickly,and at a reasonable cost. Needless to say, I am a customer now.
We had 2 units installed in our offices in the last 18 months and had a recent issue with one of them which is now costing $1000.00. Of course, it is 1 month past the 1 year warranty. I can deal with that but what I cannot tolerate is how I was treated by Tony, the person that answered the phone who thought I was a tele- marketer and hung up on me. He later apologized but I had to quickly get out that I was a customer. I am waiting for a call from the owner, Jackie. I would not do business with these guys again . Very poor customer service and they seem to be only interested in selling you new units. When there is a problem later, they dont back up their work or certainly have the good will to take care of their clients! I have never in my entire life been treated like that by anyone. Be aware if you do business with these charlatans after this review.11/8/19I wanted to amend my experience - I have spoken to the owner Jackie on several occasions who apologized for the individual and her company. She did not make excuses but wanted to do everything she could to make things right. All I wanted was an acknowledgment that I was treated poorly and an apology and she did that. She accepted responsibility and wanted to keep our business which I was happy to accept and move on. That is the way a business should handle these kind of issues. Nobody is perfect and when we are not, its important to not make excuses and be defensive- simply apologize sincerely which Jackie did - Thank you very much!
Felix was a great tech and did a through job. Well done. What I don’t get is my bill? 1) a $65 diagnostic fee which I agreed to. 2) Then a $59 electrical tracing fee? “ Using multimeter, checked all circuits individually, isolated repaired shorted components, & put system back in service.” 3) $132 ... TP-CON 2/24/40 a $40 part at best with 2 bolts and 6 wires. Less than 2 minutes to install. “ De-energized heat disconnect & removed failed contactor. Installed new contactor, reassembled equipment, put system back in service & checked system operation.” Total bill $256. I think my bill was high but what can you do. Company pricing. Again Felix was professional a well trained tech.
Complete Air Solutions detected the location of a coolant leak in my ac. I was impressed with Tonys customer service focus, his persistence and the extensive HVAC knowledge required to find the elusive leak.
Felix was a great technician! Highly recommend.