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AutoZone Auto Parts
20878 Bear Valley Rd, Apple Valley, CA 92308, United States
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AutoZone Auto Parts
Comments
J.
Review №1

Had what was needed, helpful in providing different options. Got in and got out. Would of been 5 stars if the clerks werent so... talkative amongst themselves... 3 or 4 clerks behind the counter and only 1 doing something other than visiting with each other.

Jo
Review №2

I cannot say enough about their staff of quality helpers. They are the best.

Me
Review №3

I live over 30 minutes away from this location. So i tried to call ahead to see if they have my part in stock. The rep told me to hold for 2 minutes. Waited on hold for over 10 minutes. For them to hang up on me. Tried calling back 2 times and no answer. Gonna have to take my business elsewhere

Am
Review №4

Love that they can hook your car up for free & print any codes that are read up for you. Assisted in determining what was wrong with the car and where to start!

Am
Review №5

Instead of giving me customer service I was followed around, my intelligence insulted, and low key comments made by the girl helping me and to top it off because of the horrible, condescending, and judgmental service I received. The stores inventor error was put on me, as if I stole it, then asked for assistance 2or3 times about that and 1 other thing. But instead of receiving informative help I was treated as if I were guilty of a crime I DID NOT COMITE.. CUSTOMER SERVICE IS THE BEST DETERRENT FOR LEFT!! Leave the rest to loss prevention!

Gi
Review №6

Prices are really good, Korean and taiwanese parts are good, avoid Chinese parts if you can.

Ni
Review №7

Its always a pleasure working with knowledgeable staff

Cr
Review №8

Clean store, attentive customer service and friendly, knowledgeable staff.

Ar
Review №9

Beautiful experience! Very helpful and kind

Kr
Review №10

They were very polite and helpful. Ordered a battery over the phone and picked up curbside. Shout out to Chris and Hugo! Thank you!

Ka
Review №11

You cant go wrong with AutoZone I mean you got OReillys Or Billy Bobs Auto parts store Auto parts but AutoZone they come check your battery the charger one of them cuz I didnt think I had it special the special socket for my wheels notice

Bu
Review №12

Always wrong part used to have great customer service dont know what the heck happened

Br
Review №13

5 stars for the guy who waited. So we showed up tonight 10 minutes before closing, the Hispanic guy literally locked my friend inside at 957. Saying he just wants to go home cuz hes opening early. Understandable. Not. But things happen. Then a white guy comes right at 10 to lock door but it was already locked....5 stars for him. Cuz things happen and Time constraints suck but theres nothing u can do about it. Brakes dont fail and tires dont blow on business hours time.

Cl
Review №14

Great store to get parts

ca
Review №15

Not friendly, cant find the parts I needed. Other places do much better.

Sa
Review №16

Well stock store. Helpful

Ge
Review №17

Christopher the I think assistant manager or manager I think Velasquez was his last name was the most nicest professional helpful and just downright down to earth and amazing guy. So do you Christopher thank you so much brother for all that you do

Jo
Review №18

Although I do not remember her name the young lady with blonde hair was quite friendly :-) very very very helpful.

Ch
Review №19

Hugo tried to make me pay for parts I all pay ordered and when I came to pick them up he couldn’t find my parts 😩 the women in their know more than the men

Ca
Review №20

Autozone is for kids I. Getting g to old for them. I need more info than they can give most of the time, but they get parts and fast.

Gr
Review №21

Its a car parts store, they had what I needed that day, OReilly didnt.

Ju
Review №22

Pretty good service and did not take much time for parts i needed

Mi
Review №23

Always go there and I never have a problem. They are good.

Ta
Review №24

Helped me and were very nice

ma
Review №25

Everyone is helpful. Helping you save $$ is usually there goal. Afternoons can have longer that expected wait times.

R
Review №26

Had what I needed and thats what counts.

Li
Review №27

Helpful people😁

jo
Review №28

I like their prices and service but sometimes they have the wrong information

Ja
Review №29

Helpful people work there.

Ka
Review №30

They are awesome. Very knowledgeable and helpful.

Je
Review №31

I needed to have my battery tested and replaced, when I first arrived every employee was with a customer and they were very busy but still got through the line fairly quickly. First employee we had was Christopher and he tested our battery, He was very helpful even though he was at the end of his shift. He explained the process, and then traded me off to an employee who just started his shift. This employee was Arthur, he charged my battery found out it was bad and went over battery options with me. He was very informative and he didn’t make me feel pushed into a decision. He answered every question I had. Even my 10 year old sons questions which I thought was so above and beyond, he didn’t have to but my son was very interested in it all so he made him feel included in the process. He then replaced my battery where again my son had a ton of questions and he took the time to answer all of them. At this point we were the only customers they had so I didn’t feel like we were taking up his valuable time. Thank you for going above and beyond Arthur and Christopher we will for sure be a returning customer.

Mi
Review №32

Woman that was working at close was kind and friendly. Whatever youre paying here double it. Thank you for the excellent service.

Mi
Review №33

Awesome customer service!! Mario is the man! He installed our windshield wipers and made sure we had everything we needed! Thank you

Pr
Review №34

Great when you need a part last minute and cant wait for an order from rockauto.com

Da
Review №35

Great service and associates are knowledgable on auto parts

Ch
Review №36

The employee named jaylene, she was an incredible help, very professional very helpful knew exactly what I needed. She is a keeper.

De
Review №37

Love the customer Service very friendly and Knowledgeable

Li
Review №38

Very helpful employee . Answered all my questions.

An
Review №39

Horrible service! Hugo is garbage help.

Le
Review №40

Apple valley autozone sucks. Service is lousy they are super slow. I personally hv had alot of trouble with this location.

Ch
Review №41

Helpful staff very nice place

Ba
Review №42

Very patience and knowledgeable people

Da
Review №43

Very polite and very helpful

De
Review №44

Great service, had what I needed. Clean and safe environment. Thank you!

B
Review №45

Walked in asked about hydraulic fluid. Clerk so I dont know anything about. Just pick one should be fine. Great customer service! Not!

Fr
Review №46

It was good and the worker was very helpful.

J
Review №47

Kinda rude on the phone. Joanna was nice until I asked her about a refund on parts their web site screwed up on.

Ti
Review №48

Very helpful staff..Thank you..👍

Mo
Review №49

Needed some things for my car and found it here nice staff

fl
Review №50

Got cables for winter tires. Had what we went for.

Ri
Review №51

This is by far the worst Autozone I have ever been too, me and my fiance had an issue with our 2011 acura TL sh-awd (j37a4). We just found out that it has an oil consumption problem and the oil light had come on indicating we needed some oil, due to the COVID 19 pandemic we parked at the end of the parking lot to get away from everyone that was outside (alot of who were not wearing masks or social distancing). We called the store and a very rude employee by the name of Christopher C. answered the phone and had a very combative and angry tone from the beginning, he told us we HAD to come to the front of the store and once we got there he told us in a very rude way that we HAD to have the ID and credit card that was used for the purchase (mind you I have been to the Autozone on Main st in Hesperia for multiple items since the pandemic began and NEVER once had an issue, I went to Best Buy in Victorville in April during the lockdown and picked up $1400 worth of TVs and sound equipment and was never treated like this even remotely). Chrostopher C. treated us like we were criminals and even insisted that I remove my mask while he took a significant amount of time (while I was exposed) to look from my ID to my face a bunch of times all because my fiance (Jessica) was the pickup person and me (Richard Brown) payed for it, which is exactly the way it was done at all the other places we have visited and we never had a problem (like we are trying to steal 2 quarts of 5w 20 motor oil). I am immunocompromised and a Veteran of the United States Navy, Christopher C. chose to act in a very unprofessional and rude way in uncertain and dangerous times to boot, he could have chosen any other time to act like that but he didnt. I did my time serving my country and paying it forward so that people like Christopher C. can go on being unprofessional and rude to whoever they feel like, I called corporate and will continue to pursue this matter because people like Christopher C. shouldnt work in retail.

Ni
Review №52

Very helpful and super nice

Cu
Review №53

Great customer service 👏. Thanks for the knowledge.

ma
Review №54

Always been an autozone shopper. Great place

Ke
Review №55

Very helpful & quick

iG
Review №56

My home away from home. Jus keep in mind some employees may be mechanically inclined but they most likely arent master mechanics n can only recommend what the system pulls up. Dont make they day hard. Do your own research too to help figure out what you need n how to do it. YouTube is the best.

Ma
Review №57

Got a nice friendly welcome from everyone as soon as we entered the store. Worked with two different Associates looking for information on parts that I needed for an upcoming project. Both had great additudes and were very helpful!

Ro
Review №58

Had what we needed. Easy and fast..

Al
Review №59

Nice clean well laid out store. The staff seemed helpful and knowledgeable. They lost two stars because they didnt have the part I needed. They got one back when they suggested I go next door to OReillys Auto Parts store.

Ch
Review №60

Adam is a great help to fellow employees and the customers. Keep it up Adam!

te
Review №61

Always a 5 star store this eurozone goes outta there way to really help u great staff as well

EJ
Review №62

Brian paquin excellent customer service took the time to look almost 20 items that I need thanks bro

Ro
Review №63

Wooden shop any place else where else can we get our Auto Parts at a discount rate everybody loves AutoZone

su
Review №64

Helpful in pointing me in the right direction . People were nice they just didnt carry the right battery for my car and if they got one in it would be expensive and they dont install.

Th
Review №65

Store manager helped us out and even went out and replaced wiper blades for me. Thanks!

De
Review №66

The clerks need to know there products better.

Ja
Review №67

There is thus worker named Kara she like to click when your waiting on hold for a good twenty min nd she picks up greets you and as your speaking she clicks on you. Then when you tell her after calling a second time she puts you on hold well your speaking. Your ride and need to learn your people skills before you mess up on the wrong costumer.

St
Review №68

Good pricing and needed items are usually in stock.

Sa
Review №69

A girl at the counter tried to hustle me. I asked for cable chains. Told me that I couldnt get cable chains because of the type of car I had. She tried to sell me a bunch of snow extras that I didnt ask for. She bumped the price to $200. Besides that, I know my car! Ive bought cable chains before. So, I left and I bought my cables at OReilys for $90. Know when youre being hustled folks! What a joke.

Da
Review №70

Rude and unprofessional

Di
Review №71

I went in a little nervous because I am not good with cars and automotive parts but the sales team was extremely friendly andmade sure that I had everything right before I left. I definitely recommend if you need parts or anyting else for your car

Ca
Review №72

Great customer service very knowledgeable staff

Ba
Review №73

My husband was able to get the part we needed in a timely manner and we will were able to get our car fix. So relieved, we can always count on AutoZone, Thanks a million.

He
Review №74

Not impressed with the customer assistance. Had to basically figure out stuff myself.

De
Review №75

They get me right everytime

Za
Review №76

Great helpers. Good prices. They all know their sht. 5/5

Sh
Review №77

Come here for anything or parts I need

Ne
Review №78

I always go to Auto zone and they are very helpful putting light bulbs in the car

Ro
Review №79

As I was waiting to be helped, two employees made eye contact with me but didnt acknowledged me. They didnt seem to be doing anything except for walking behind the counter. Christopher, who was on the floor helping others asked if he could help me. He was very helpful. After he started helping me, one of the previous employees started helping another customer! The store was somewhat busy. I just think that the 2 employees could have been involved sooner.

Li
Review №80

Great customer service

Ro
Review №81

Great store....quick and easy out

Jo
Review №82

Easy to find foods people that work there and very friendly and helpful

Ro
Review №83

It was fast, in an out an got all I wanted the counter man really kool an friendly

Da
Review №84

Need more help. Other than that just like all other auto parts 😀

Te
Review №85

Nice people changed the windshield wipers for my wife, have hard to find items in stock

Ti
Review №86

Check them out get what you need ask questions usually get good advice nice to have Napa in our small town thank you

Bu
Review №87

They tried to be very helpful with the parts I was trying to locate. But even though I had the part with me, the parts man couldnt find a close match without knowing what the year make model of the Chinese made vehicle I was trying to fix.

Na
Review №88

Fast, friendly and knowledgeable staff!!!

Jo
Review №89

I went there to get that green slime for my tires it works good.

Al
Review №90

Very helpful went above and beyond to help me. Great customer service!!!

Ch
Review №91

Manager on duty was super friendly and helpful. Was doing her best to multitask

Ma
Review №92

Great service, one on one help and great prices for rentals. They provide oil disposal and wide range pricing that is helpful for those counting their pennies.

Ar
Review №93

I go to AutoZone, they supply my auto needs, they are very professional and knowledgeable.

Ch
Review №94

Its an autozone. So either they have the wrong part listed or the guy behind the counter will sell you the wrong part anyways. Good place to buy fuses and air freshners. Not much else

Ch
Review №95

Had what I wanted and I love the customisation stuff plus they have okay prices

Er
Review №96

Good service and great stuff.

De
Review №97

Always have had a good experience here. Very nice people working, helpful.Thank you

Al
Review №98

Very helpful. Theyre all so knowledgeable.

Ro
Review №99

My favorite place. Great help for seniors.

L
Review №100

Great service but a little pricy

Information
29 Photos
100 Comments
4.2 Rating
  • Address:20878 Bear Valley Rd, Apple Valley, CA 92308, United States
  • Site:https://autozone.com/locations/ca/apple-valley/20878-bear-valley-rd.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A5605&y_source=1_MjQ2OTYzMC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 760-247-1414
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:7:30AM–9PM
  • Tuesday:7AM–10PM
  • Wednesday:7AM–10PM
  • Thursday:7AM–10PM
  • Friday:7AM–10PM
  • Saturday:7AM–10PM
  • Sunday:7AM–10PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
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