Awesome customer service and great products. Highly recommend shopping here for your electronics needs.

A very very heartfelt compliment. A lot of people have lost touch with quality service. You know a grown man can cry. Had it not been for everyone at this company taking the time, real time never wavering,,, i thought Id go out of my mind trying to understand the change in audio. Tim with the voice was on the phone. Thankyou Tim, people like me still appreciate what you are. . Give them 3 minutes to explain the difference between ordering on Amazon verses buying from them. Guess what,,it costed me no more through them. !!!!!!!!!!@

They wont help you put your tv on the wall unless you buy it from them. They said they are booked for the entire month of August but I highly doubt that. At least geek squad from best buy isnt so petty, and will do it.

Fast and friendly service. Waiting for the service to be done before Ill give it more stars

Google has asked me to do a review. I admit that I am a little biased as I am an employee. What I can honestly say is that the owners treat both the customers and the employees very well. I have been steadily employed here since 1992, never being laid off, even during the beginning of the COVID crisis. I enjoy helping people find the right solutions for their TV and sound needs. Every time the situation is a little different and so are the expectations of the customer. I enjoy having a career that has given me the ability to learn something almost every day. Suess Electronics is the Valleys greatest toy store and I get to be a tour guide helping people find the right toys for their needs. I cant imagine a better way to earn a living.

Installers and electricians Suess work with were very polite and professional. Got the job done quickly and efficiently.

Had the installer over to run a network line from the lower level up to an upper level bedroom/office. After careful measurements, ran it up inside the wall and installed a network jack at both ends. Great work. And masked the entire time.

A great visit...love shopping local ...big box stores have not held up to their hype...lower prices.. great service...not so much !!We were able to learn about the televisions options, the difference between brands...delivery and set up and a fair price! Thanks Suess !

Helpful but., not all employees are knowledgeable in some products.

I have only bought a few small items from Suess. Every time I bought something they were able to help me answer any questions I had. Pricing is fair, you might be able to find something a little cheaper elsewhere but at Suess I find your paying for their fantastic customer service. Also if you have any issues or questions about a product you purchased years ago from them they will put in the effort to help you answer it or resolve the problem.

They have an article online about getting Fox 11 through an antenna. After recently cutting out cable I tried so many things to get this channel and a couple others. Finally came to them for some help. They walked me through what I was doing and why I was having trouble then set me up with an antenna that worked. Now every TV In the house gets all channels in better quality than I had before. I have and will be telling everyone to come to Suess for help. After all this help they even showed us around to all the amazing equipment they sell. Such a nice store with exceptional staff. Thank you!!!!!

Stopped in to check out wireless speakers. Rick was very helpful and knowledgeable.

Stopped in to ask a simple question about how to get my antenna to connect to my Samsung television (which I did not buy the TV from Suess). The antenna I did purchase form Suess! The gentleman who helped me out was very helpful and professional. he showed me all the steps to get the antenna to work. he also showed me a website that I could go and see what channels I should get based on where I live. I ended up walking around and chatting for a half an hour! I usually only talk to Adam or Rick as they are on the my list of people who I only talk to when I walk in the door. I have always had positive experiences when I walk in the door. They also host technology nights where people can come in and learn more about speakers/TVs/etc.

Have been shopping at Suess Electronics for over 30 years. I really like how they take care of you and still provide a great value. Also not afraid to say that I dont understand the new technology, they ask what I am looking for and explain my options and cost. Try them out!

Tired of paying for cable TV. Suess quoted us $350-$500 to install attic or roof antenna and connect with 2 TVs. When Max arrived and climbed up into the attic he told me that an old antenna that was up there already from previous homeowner has great reception and hed only need to pull some newer wire to hook up the TVs. Max did a great job, installed and labeled the new wires and removed the old useless ones so our basement utility room ceiling is no longer a tangled mess of unidentifiable wiring. Cost us much less than expected. Great and consistent TV reception now and very pleased that Max, and Suess, didnt try to sell us a new antenna if the current model did the job. Professional integrity and excellent service!

I love going into this store to actually be able to get quality advice on electronics. Rick Volkman is who I tend to work with when I am in there. Having someone who isnt there to just ask basic questions and has actual in depth knowledge is a big help with electronics needs. Very easy to work with and provide great products as well. Relaxing environment to shop in as well.

I recently made a purchase from Suess and I could not be happier. The staff is knowledgeable about the equipment they sell. Not once did they even try to sell me something I didnt need which is something rare in todays world. Rick not only helped me pick out the right equipment but also did a great job of explaining the questions I had as I was not up to date on current technology. Suess sells equipment they believe in and not just junk you will replace in a year or two. If you do not know what you truly need for your home theater I would highly recommend stopping in so you do not end up buying something you dont need.

I purchased a Sony 4K HDTV from a competitor (Suess never crossed my mind at the time) on Tuesday, with my data guy to hang the TV on Thursday. Unfortunately, my data guy had a death in the family Thursday morning. I spoke with Adam in the service dept. at Suess. He was professional and over the top with his time and efforts - thanks Adam! I appreciated his honesty and forthrightness. Genuine customer service!!

They are the same as everywhere. They were just as bad as Best Buy at fixing faulty equipment. They are probably more expensive.I try and support local, but we are all better off finding stuff online & using recommendations from the neighbor kid. Businesses what to make money. These purchases are generally once in a life time, so I dont think they worry about repeat business. Certainly your salesman wont be there next time.Their really expensive speakers dont sound as good outside their sound room. Thats why they have that room, so it sounds better than it should.If stuff breaks they can fix it, but youll eat the cost...& if its a stereo, you have to take it all apart & bring it in. Theres no advantage buying from these guys. Theyll sell you as much as you will spend & convince you its necessary.You can get just as good or better sound out of regular stereo compared w expensive stuff....just sayin....

Very knowledgeable and friendly staff. Store is clean, well organized with a wide selection. I will be a repeat customer.

I just had the best experience purchasing a security system and install, Andrew was very knowledgeable about their systems, he explained everything very well, I left feeling like I made the right choice going to Suess, I would highly recommend them to anyone, great staff.

Owner gave me a great overview of my television choices. Didnt just try to sell most expensive. Asked what was important to me. Prices seem as Amazon and best buy, but much better service and better warranty. Mike the inside sales rep tries to help you and get it right.

Helpful staff. Purchased a Sony TV. Completely satisfied with the product and service. Good competitive price for a repairable television.

Tim and the team helped to make sure we were happy with our home theater. There were some rocky spots along the way as there are with any large scale project, but our theater looka and sounds great.Make sure you take the time to listen and do research into products to make sure they are going to work for your situation. In todays world, things are pretty complicated and not everything plays well with everything else.In the end doing business with a place like Suess is about knowing they want you to be happy and we are!

Always a fun experience. The automated house is crazy fun to take a tour of. They have all sorts of old radios on display. And of course all things modern electronic entertainment.

They make shopping for and buying a TV a pleasant experience. First, a salesperson will wait on you even if you are a white-haired female! And Rick has always given me the information I needed to make a correct decision for my needs-even if its not a massive sound system or TV that I am shopping for. And the installers were very sensitive to what I wanted/needed for my home-as well as connecting the different pieces of equipment and then patiently explaining any new operation procedures.I am adding another review because I moved and was considering another TV. And I realized, again, that I didnt really want to spend hours comparing prices and attributes of many brands of TVs when I could explain to Rick my currents needs and issues and he could match a TV to those needs. Tylers installation also a prompt and positive experience.Again-another learning about Rick and Suess. I have already commented on buying TVs from them-but will expand it to the fact I should probably have checked with them for other parts of my TV sound system. And again Rick was so very helpful for a difficulty I was having with the TVs sound-and my hearing!Just want to add to my review-Rick has gone above and beyond his help with the issues I think I am having with sound on my TV-NO WAY can you get that help elsewhere!

This place has awesome high end equipment. Employees are very knowledge and will gladly show you around.

They have a great show room with just about every type of system set up for listening. The employees are very professional and know their stuff. I am only a teenager and I was treated just as well as any adult looking to purchase a 15,000 dollar system which impressed me. I was simply looking for a pair of bookshelf speakers, they showed me a pair of excellent sounding, reasonably priced pre-owned paradigms. They want to sell you whats best for you, not try to con you into buying more than what you need. They also appreciate quality sound equipment. If you are looking for a purchasing experience, and someone who knows more than the blokes in blue shirts (you know who Im talking about) then Suess if for you. You will not regret buying your next electronic here.

If you need stereo equipment or a tv or just plan answers for your questions on home entertainment these people have the knowledge and all the toys you r looking for. Have been buying my stuff here for years they wont steer u wrong

Very good experience

Love this company. So helpful and had answers to all my questions.

Great store and staff. Went in for a small part but will be back for future basement projects. Stop here first!

Had an antennae installed on a tower that I had and works super nice. Very reasonable price and very knowledgeable and friendly. Thank you Suess and installer!

Beautiful store, lots of high end stereo products well laid out and great people.

I need a the new radio in my Van. They were quite helpful and got a new one installed . They have also been very helpful with questions that I had about the new radio. Good customer service!

Very friendly and knowledgeable staff! Very cool store

Minutes after entering the store I walked over to a pair of stand mounted speakers and attempted to remove the grill cloth when my actions were abruptly stopped by the owner as he stated that Suess Electronics has a Hands Off, Do Not Touch the Equipment store policy for customers. Apparently this policy is in place to prevent customers from damaging inventory. Unfortunately for an owner in this business, occasional damage to floor models of speakers may be a reality which needs to be faced.Suess has a beautiful, well laid out store with much to offer the audio and videophiles among us. In the future, I regret to say I will not be patronizing this place of business. If you decide to visit Suess Electronics of Appleton let me pass this along - your every move is being watched and keep your hands in your pockets.

Excellent customer service. I had a home entertainment system installed by Suess last November in addition to some outdoor speakers. Since then I did have a few issues with the product, which might of been self inflicted. I reached out to them to look for help and they responded like true professionals. George Webster is my contact at Suess. Thank you for all of your help!!!

Fantastic service, extremely knowledgeable, and friendly. No pressure and take the time to explain what youre purchasing, even over the phone when no purchase is guaranteed.

Sales rep really knows his stuff, but very expensive I thought.... great products.

Easy in and out. Suesss focus in on high end and my interest is 70s equipment. Stopped because they are listed as a Thorens dealership and I was looking for a belt for my Thorens TD 160. A belt is not a complicated repair item but because one person was missing no one knew if they had one? They were gracious but come on whats complicated about this. Kind of crazy too Thorens uses the same belt for maybe all of their tables. I do like Suesss products and they are knowledgeable folks with new product sales.

The owner was extremely rude to us and very mad he didnt make a big sale to us. I bought a $9 item to improve the quality of my tv and he made us well aware he didnt know he was running a tech support. I regret spending over $1,000 there prior this year. I was not impressed with the business owner and will never be going back.

Everything the big box stores offer, but with a much more personal and customized touch. Well done!

Very helpful with questions I have about installing a whole house antenna.

Really nice store, great customer service, very nice audio/video equipment, just a really fantastic store

Great place to find high end sound systems . Good service.

Edward The sales rep has been very helpful and I havent even bought anything there yet!!

This is the pre mirror elecktronics and sound store in the Fox River Valley. They handle high end elecktronics, speakers, And high end flat screen televisions. They offer installation and the staff are very knowledgeable about their product line. One can purchase speakers there from $25 to $10000 so there is a wide variety to choose from all beautifully displayed in private sound rooms. If you are looking for a theater they also sell theater furniture and projectors and have a design service to make your dream come true. I highly recommend Suess elecktronics. Adam has been especially helpful when I have been in the store and I asked for him by name.

Best place to buy new electronics friendly and knowledgeable staff

The technicians showed up on time mounted my 85 Sony and re purposed my old TV to another Room. They even showed me how to use it all thanks Tyler and Jake.

Had what I needed at reasonable price.

Very good service.

Great friendly staff!

Have a great day

Very friendly, knowledgeable staff

Very helpful