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SEPHORA inside JCPenney
400 S Baldwin Ave, Arcadia, CA 91007, United States
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SEPHORA inside JCPenney
Comments
Lo
Review №1

Very nice and the gentlemen that works there is very knowledgeable and very helpful.

Da
Review №2

Rue was extremely helpful and led me to the Make Up Forever matte velvet skin burring powder foundation. She also gave me a couple of wonderful samples! I highly recommend Rue if you are looking for someone honest and enthusiastic to show you around the store.

Va
Review №3

One of my favorite Sephora stores of all time since the pandemic they were nice enough to let me sample the foundations on a pallet and transfer it to my face versus some other stores at Sephora that wont allow to do any of that .sothis is my go to store because of their good services all the ladies are so friendly and sweet.

Br
Review №4

Customer service was great. They help answer questions and recommend products that work for you

Ta
Review №5

No “try me” items available and 2 people in store only for customer service so be patient if you have questions or need to pay... the both will be around to help you once they are available.

Ch
Review №6

I was impressed with the product knowledge of the staff.

An
Review №7

No more colon samples for me.☹

Al
Review №8

Small but nice

Ka
Review №9

Their make up is good and good prices on on some items.

No
Review №10

Excellent customer service! Highly recommended!

Ve
Review №11

I ran in this last past Friday and was greeted by Rue with the blue hair. She has such a great attitude and was beyond helpful. It’s very pleasant shopping at stores such as these and receive such great customer service.

De
Review №12

Im so glad that things are slowly beginning to open back up. I love this Sephora because the staff is always so friendly and helpful!

fb
Review №13

The return policy for online orders is awful. I ordered items on December 31. Received them on January 5. Returned some on February 2 in store, and they gave me a store credit because I was past 30 days from the purchase date. I didnt even have the items for 30 days. They used to have a great return policy. I dont know why it had to be changed so drastically

Al
Review №14

Went in just browsing product for eyebrows. Had a few questions answered by a lady named Marissa. She was amazingly helpful and honest. I had absolutely no idea what I was doing there and she helped me find an item I like, along with the type that was best suited for me. She even directed me to Macys where they had a Brow Bar to wax my brows on the spot by another lady named Amy. Both were refreshing courteous and knowledgeable. Thank you for the lesson and I will be back.

Je
Review №15

Nice customer service. Store seems to always be clean everytime I come here. Products on display are always stocked. Workers seem to always be attentive and ready to help out. So far good experience.

d
Review №16

Looks for dirty in there. Claw marks on eye shadow palette. Worker seemed to be doing their own thing, Not very helpful.

Ve
Review №17

First time ever going to a sephora store, and I was pretty anxious since I never really wore makeup and I wasnt sure what to expect when I went for a custom makeover. When I went however, the staff was very friendly and would ask if they could help with anything. The makeup artist who did my makeover was patient with the many questions I had and recommended great products to me. As a clueless newbie to makeup, they really help you find the products that work for you. Overall I really enjoyed my time here and I would go again.

Eb
Review №18

OMG!!!!! Jeanette & Jenn were perfect host. The customer service here was EXCELLENT.

Je
Review №19

Great selections and the customer service is awesome! Super clean and knowledgeable staff.

pa
Review №20

Great customer service!! Super helpful staff.

Je
Review №21

THIS REVIEW GOES OUT TO SEPHORA STORE Alex (short black hair Bob cut ) has such a horrible attitude, shes in the perfume section. She immediately rolled her eyes and gave us an attitude right after I asked for help. I was extremely nice and asked for a sample politely because unfortunately not all of us can buy and exchange all the time so she didnt even have any manners with costumer service just basically waved the like perfume sample without saying a word. Super disrespectful and its childish. Im writing this review not to bash on her but its not the first time that I seen her do this

D
Review №22

Im not the one who writes negative reviews but Ive had a horrible experience at Sephora in Santa Anita. Ive been experimenting and trying out different samples for about a month. I just wanted to see what brand named cosmetics best suited my skin type. Ive made trips on several occasions asking to try something new. Its not like I can spend a fortune buying full-sized bottles without knowing how it works. At first there was nothing unusual however, after some time, the staffs became very rude. A cashier at the register literally threw my cosmetics in the bag and gave me a disrespectful attitude...seriously? Ive finally invested money in a good foundation only to be treated ridiculously... Maybe its from working long hours and dealing with absurd customers, who knows.👎😒

ka
Review №23

I just stopped by Sephora and I had an amazing experience with Victor. He was so sweet and helpful and he actually knew what he was doing. He helped me find the perfect foundation and primer, too. I really recommend him. He turned this princess into a queen, haha!

Ni
Review №24

Great service I got exactly what I was looking for.

Ab
Review №25

Excellent customer service! Super crowded! A little claustrophobic! But I got in ...I got out and I found my foundation shade...so score!

Pa
Review №26

Nice and clean area. Warm and courteous customer service.

Cy
Review №27

Love going in and buy colonge from here always helpful and friendly.

Ch
Review №28

LOVE.. GREAT CUSTOMER SERVICE THANK YOU...RUE!!!

Ma
Review №29

Great customer service and love to shop there.

Li
Review №30

Good service and great place to get what you need for looking great

St
Review №31

No one bothered to even ask me if I needed help. I normally am welcomed and get assistance at other sephoras.

Ji
Review №32

One the African American Clerks today, March 21, 2017 I wasnt happy today with Her She was very rude. I wanted more samples for the face like what My Friend Wendy got from the another clerk today and this Clerk said absolutelely no because I gotten my samples from the perfumes already today so did my Friend Wendy and that is not Fair I was not able to get my other samples like think that should apologize the way She reacted towards Me or She should not talk to customers in a rude way like that ever again and She should not work at any make-up company ever again because She should be Kind to be customers as all times and She should give them what they ask for at the time They are otherwise They will leave and not come back to Her, And They go somebody at Sephora.

La
Review №33

Terrible Customer service experience.

Mi
Review №34

Love it claimed my birthday reward their

Si
Review №35

Good stock.. Staff is helpful and there were some good deals going on..

je
Review №36

If i could give 0 stars i would. Extremely unprofessional and rude staff. I had to wait 20 min for help and when I continuously asked for help i kept getting ignored. It was even called for through associates to help me and a man said the one with the glasses? Looked right at me, smiled, and walked away. Im sorry that i didnt come with makeup on and lazy dressed but i came to buy a $60+ foundation and thats how i get treated?

Ki
Review №37

Sephora in side the Jcpennys, are extremely RUDE. The security there are the absolute worst following your every move, thinking your going to steal! Flowing your every step so ofinsive! Don’t recommend at all.

El
Review №38

Went to this sephora for first time at this location and was right away greeted with smile and hello from a employee named Michael. First I love his hair and second he was so helpfull and patient, he helped me choose the right foundation for me and gave me sample of another I wanted to try, he gave me advise and over all I loved his patience, reccomendacuon, and suggestion really nice employee alot of cosmetic companies need great customer service like sephora. Michael was a amazing employee. Definitely coming back again and get more stuff with help of michael.

Am
Review №39

This location has a HORRIBLE management team, if you can even call it that. A lot of the cashiers are rude, especially the management ones. I have had not-so-decent customer service various times at that location. While a few of the girls do help you and ask you if you need assistance, many do not. Ive noticed that depending on what youre wearing (Clothes-wise) determines many of the cases whether you will be helped or not.

Fl
Review №40

Not much stock left.

Ja
Review №41

I have seen Ms. Sandys YouTube video and I can tell you that I AM NOT IMPRESSED. Such LACK OF PROFESSIONALISM and DISTASTEFUL BEHAVIOR. Yes, be ashamed, because I see a VERY LOW drop in your sales :). Have a nice day

mi
Review №42

Im really disappointed in this Sephora. To violate the civil rights of a young women because she is from another country is completely wrong. Calling her a bomb threat and a terrorist because she is middle eastern is so wrong. Shame on you.

Co
Review №43

Very rude management. You manage a makeup store, get off you mighty high horse

Ec
Review №44

I almost waited for 30 minuets just wanna get my skin number for make up forever, after

Ma
Review №45

Youll find a lot of cosmetics here

Te
Review №46

Variety of beauty stuff

Mi
Review №47

Recomend it, very freshly teams

刘康
Review №48

Very good

Ap
Review №49

Love it!

Ka
Review №50

Horrible experience

St
Review №51

Extremely rude management and unprofessional workers.

jo
Review №52

Great Service!!!!

Ai
Review №53

Makeup

Ma
Review №54

Racist store !!

Na
Review №55

Racists

So
Review №56

My daughters made their purchases on the spot, satisfied with their products

Ju
Review №57

There are many brands, trials on display shelves, professional waiters, there are new products constantly, and test products are given.

Jo
Review №58

Good service

ma
Review №59

Different brands of makeup good price

Ke
Review №60

Terrible service. First and last time I go to this store. The workers treated me horrible and the cashiers even worse. 👎🏽

Sa
Review №61

Of the nejor

Pa
Review №62

Wow a lot of products in general

Ab
Review №63

RACIST STORE !!

an
Review №64

Good product

Information
17 Photos
64 Comments
3.9 Rating
  • Address:400 S Baldwin Ave, Arcadia, CA 91007, United States
  • Site:https://sephora.com/happening/stores/arcadia-jcpenney-at-santa-anita-mall
  • Phone:+1 626-445-6454
Categories
  • Beauty supply store
  • Cosmetics store
  • Perfume store
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–6PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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