They had a very limited selection, so one of the wipers I needed was out of stock. I bought the USB charger they sell, and it feels flimsy and cheap. Also, an employee was staring at me and my (hispanic) partner while we were shopping.

They were very friendly and very helpfull.

Had a battery problem today, late Monday afternoon (4-19-21) and came in to see if someone could help out. Chris was super excited to help out, and knew everything about what I needed help with. Dude was great, 10/10 service !

Justin at Napa is friendly and super helpful, actually gives customer service a name. He didn’t have to be that helpful, but went above for me. listened to me, and did his absolute best. Over all, I’ve never had a bad experience there. And I’ve been there quite a few times, as I live right down the road. The guy with the pony tail was also very helpful too (sorry I don’t know his name) thank you Justin and the crew, I will be back when I need parts or some advice. You guys rock ⚙️

Lots of stuff for your car and access is easy, could use some more types of oils because they are the only place in town that carry

Excellant prompt service! I just experienced what an awesome place Napa Auto Parts is! I drove up with a broken windshield wiper and they immediately replaced it for me on the spot! Thanks for the great service! Now I got to drive safely back to Eureka with a set of new wipers! Awesome job! ⭐⭐⭐⭐⭐

This Napa is convenient to stop but and run.Their very helpful. They have just about everything you need for your vehicle. Easy in and easy out.

We love Napa Auto Parts of Arcata. Great service, knowledgeable employees. It may cost a little more to shop here, compared to ordering online, but a few extra bucks to support our local businesses is worth it. Shop here for all of your auto needs, we do!

Clean store great help

Good folks that try their best to help

Chris was awesome. Very knowledgeable and helpful to two women traveling in bad weather.

Those guys are great

Very knowledgeable crew

No stars they suck and cost me money!

Staff was somewhat helpful, but didnt get a lot accomplished at this location. They seem to have decent stock of parts and supplies, but I just didnt get a good feel from this location. Im not saying they were rude or off-putting in any way... it just that I think the typical customer who walks into this location is either a mechanic, or owns a shop of some sorts. In other words... it just seemed like you needed to have more experience when talking to the staff. I was also sent to this location by a local mechanic shop to get a part for my vehicle. The NAPA guy researched the computer and concluded that I couldnt get the part for my car, and that there was no solution for what I was after. Later, I talked with an independent mechanic who assured me that he could perform the work I needed done. So... thats one independent mechanic as well as an entire mechanic shop saying one thing, and NAPA saying something opposite. It just leaves me wondering if they really know their stuff or if theyre just grasping at straws sometimes. Still -- very friendly people and good selection.

NAPA Auto is one of the most dependable stores that I use their return policy service knowledge are just a few of the things that keep me coming back Ive known Frank for 40 years.You know why they say Napa Know How well they really do. They also have a really good paint store inside the Arcata branch which Ive used numerous times theyre outside Services just as good.They deliver my parts really fast

Everyone here has always bent over backwards to be helpful since the change of ownership.

Why is this place still open? Very incompetent people who work here.

Poor customer service. No idea why, its a retail job. Bare minimum of courtesy would be nice. Drove down to Eureka and got better service and slightly cheaper price on parts at a competing business.

Its a napa

Very courteous and helpful employees! I was wandering around the store, not noticing what I needed. They oriented me and even got the funnel I requested. A worthy business.

Terrible gouging prices. I have gone to Napa exclusively for the quality of the employees and their knowledge for years, but im done. I just got charged $68 for a bottle of Blue Devil Head Gasket sealer at Napa Auto that sells for $25 at both Walmart and Amazon. This is the 3rd time in a couple months that they gouged me on Auto parts. I wanted to support my local Napa Auto store, so I purposely didnt buy it from Amazon a few days ago. I expected to pay $5 more, but I was shocked when I saw the price at Napa. They had me over a barrel, because I need the product for a repair this weekend. Never again. Ill go to Amazon from now on.

Offers a 10% AAA discount. Had to exchange my 5yr warrantied battery after 2 1/2 yrs. AAA diagnosed 1 dead cell. No problem with receiving my pro-rated refund on the warranty. Aaron went out of his way to be helpful!

They always give me wrong parts ...

The girl Amber here was super helpful and made it so easy. I will always use them for my car part needs

Knowledgeable and professional. Hailey knows her stuff.

Was good service. They didnt have what I needed but they tried very hard to find it.

These guys are always helpful

Great customer service, nice folks, good selection of parts and supplies for a medium sized store.

Helpful I go there often nice people very through

I have no strong opinion, but I found the guy there fairly helpful and I got what I needed and got out quickly.

Friendly Service! Looked hard to find the right parts I needed!

They almost always have what I need in stock.

Friendly knowledgeable staff, great service, and an excellent stock of parts.

They are always helpful and have the parts I need.

I run a shop in mckenleyville Napa has great quick delivery good discount fleet prices

The service was terrible. The guy could not find a thing that I needed. he had a terrible attitude.

Very helpful and will probably have what u need

Only place to go to get exactly what yoi need for your ride, the first trip

They simply have what you need.

Had whut i need at a great price

Great, professional services.

No need to go anywhere else and these guys always offer a helping hand

Well stocked. Prices are average.

Helpful. Most visits

Helpful and good truck parts 👍

Great and helpful guys!

Had what we needed. What else is there to say.

Knowledgeable and helpful. They dont have EVERYTHING, but they do supply with most parts and supplies you need for a vehicle.

Helpful staff.

Customer service was nice.

Great Fast Friendly Service

I got my part

Had exactly what I needed

They have some parts!

OReillys!!! All day!

Good place

This place blows

Great place

Usually have what we need

Good quality parts

Helpful and respectable

Shirt manager

Thanks for stocking DEF

Great customer service and got a pretty good price on my battery.