My Infiniti Service advisor, Alan S, made getting my vehicle serviced a breeze. He explained every issue and kept me informed on the status of my vehicle throughout the day. He is always very professional and even though he has on a face mask, he truly gives service with a smile!

Definitely had a good experience at the dealership.. the assistant Service Manager is a real good guy. Always respectful and always willing to help with anything tht you need and always on point. If you ever have to visit this particular auto repair shop look for a brother by the of Alan Saunders good guy and will always give you good service.

Everyone there was very helpful. Sheldon helped me purchase my car and he was great. He did a great job of ensuring all my needs were met and he was more than happy to answer any questions I had. He’s a great guy and I wish him the best. Nick also helped me with the papers and financial part. He was great as well, very funny, easy to talk to, and a good person all around. I will definitely recommend this dealer and these two guys to whoever needs help on where to go for their car. Thanks guys!

Always a great experience. Russell kept us informed every step of the way and waited for us after the department closed. Thanks for the great service!

Great overall experience start to finish. Came in as a walk-in, was greeted immediately and set up with an appointment in the next day or so and given a loaner vehicle. Darius Duquesnay was my point of contact. Exceptional customer service: professional, responsive. Communicated daily updates on my vehicle while it was getting work done. Highly recommend, will go back should I need work done. Ask for Darius!

Alan was absolutely exceptional with his service. From scheduling the appointment to delivering the car. His service & communication skills are amazing. If I could give him and the rest of the staff a 10 stars, I would do it without hesitations. You’ve won a new client.Gratefully,Alexandra Stanziani

This has been my second oil change that I have had at the Infiniti of Ardmore and the service is outstanding! I worked with Alan and he is incredible! The entire staff is friendly, energetic and all around creates a positive atmosphere while waiting for your car to be done. I couldn’t recommend them more!

While this was my third visit to Infiniti of Ardmore Service department, this was the best visit to date. Mr. Saunders provided amazing white glove service from arrival through departure. Mr. Saunders was professional, clear and listened to my concerns regarding the tech glitches.

Outstanding customer service. Very responsive and attentive. Easy process from beginning to end. Extremely satisfied with the overall experience. I will be purchasing all of my future vehicles from this dealership.

Ryan was very professional, curteous and proactive getting me set up with a loaner vehicle, keeping me informed and getting me back in my car by end if day. Thank you for a great experience!

Ryan was very helpful and informative he definitely earned a lifetime customer. Thank you Ryan for helping me remain safe on the rode.

James Powell and the staff at Ardmore Infinity make the car buying experience a stress free process and provide outstanding customer service.

Very comfortable waiting was small but comfortable. They took care of my car as quickly as possible.

Purchased a used Jeep. Sales associates were great to work with and extremely helpful. Never felt pressured during the process.

Poor communication regarding service time. I had to go to the register to alert someone to the fact that I got a diagnostic completion notification about 45mins ago and it wasn’t until then that anyone followed up with me. There was a delay in them contacting my warranty provider, which they mentioned was out of their control. All in all I was there for 4 hours for one fuse to get replaced. Biggest waste of time I’ve ever had. This was my first experience and it wasn’t a pleasant one. I hate when companies over promise and under deliver.

I was greeted by an agent as soon as I drove up. I explained why I was there and they proceeded to take my car for service. I spoke with the proper agent to make note of the problems :1. front passenger tire was almost flat2. had trouble operating the window washerI was told that it should take approximately an hour and half to complete the workI left the center and returned about an hour and forty=five minutes. The car was almost finished. The agent shared with me the work that was done and I was ready to leave. I was so grateful of the cost.

Over 9 years leasing with the Infiniti brand by far this has been the absolute most seamless yet pleasurable in-dealership experience, Rob, Nick and Nick (GM) made this a unique and very well dedicated leasing process.I’m 150 % satisfied and definitely coming back in 3 years.

I purchased a used vehicle at Infiniti of Ardmore and it was a great experience. Rob, Maria, and Nick were all very helpful from the time I first called about the car to the closing and made the car-buying process as painless and seamless as possible. They were very upfront about pricing, fees, and financing. I would definitely work with them again the next time I am car shopping.

Best dealership I have been too. They took the time to understand all the issues that my car had, worked efficiently to give me a quick turnaround, and took great care of my Q60. Darius was a pleasure to speak with and made sure all of my needs were met.

Very professional and nice crew of workers. Very accommodating for a last minute repair. I appreciate all they’ve done.

Couldnt speak highly enough about service rep darius. Always makes sure loaners are ready and my vehicle is ready when they say. Keeps in contact throughout the process as well.

Friendly and informative staff from sales to the finance department. No Hassel and fair prices. Would recommend anyone looking for an infiniti to stop by and check them out.

My first time, always had a Toyota and I felt it was time for change. My sales girl Elizabeth was the bomb.com. She helped me in every possible way to get me in a car. I told my family a SUV was my next vehicle and I was claiming it. Thank you so much Liz for all your help I really appreciate it. Make sure you get in touch with Liz she’s great.

Best customer service experience ever! We were blown away by all Mike did at Infiniti Ardmore to get us in our new Q50.

Alan and his team were great! I was very pleased with the entire experience.

Super slow this time. why have appointments if they won’t look at the vehicle for 3 hours? i could have slept in.30 minutes of work took 4 hours and then had to wait another hour for a bad car wash leaves and moss were still on my window corners.. nothing was vacuumed..i would have passed on a good wash if it saved me an hour of my time. they could have told me car wash was “gonna take an hour, we won’t vacuum or dry the windows so you’ll have steaks and water spots”. instead they said… “ur the next car going in the wash”… and let me stand outside for an hour waitingpretty bad experience. everyone was nice. we’ll mostly.

My auto repair visit was very pleasant. I was kept informed about every step of the process and the process was clearly explained throughout.

While the customer service met my expectations, rhe actual service for my car was the worst I ever experienced.I try to make a long story short. I set up an appointment for a standard oil/filter change and dropped it off the night before on Wednesday, and my car was not ready for pickup up until Saturday 10/2/2021. Three days for an oil change. REALLY!I was told prior to pickup until Thursday evening that the service manager that was helping me no longer works for Infiniti and my car was never serviced. I will never return to this location again!

This location is very professional staff and mechanics are extremely productive in their work and gets the job done

Darius and the team did a great job!

Allen Saunders best service rep in the place. Always professional, explains all services and willing to help in any situation, thanks Allen!

Words can not explain how Professional and courteous Michael Lawless is, he makes sure your needs are taken care of and gets in and out in a timely fashion. Thank you again Mr Lawless for your excellent customer service and for the Professionalism the staff has displayed !!!!!!

Great experience from start to finish, liz, dean and nick are awesome.. highly recommend

Darius Duquenay was responsive from the moment I called! I was visiting Philadelphia and needed the warning code checked on my vehicle before driving back home in 2 days. Darius was able to fit me into the packed schedule to make sure that my children and I would be safe on the road. He was professional, very pleasant and, although he was very busy with his scheduled clients, he gave the requisite attention to my needs. He also went above and beyond duty when, after my services were complete, I returned after hearing a weird sound. He drove with me on the street and clarified what I was hearing. I was super relieved. Thanking him for everything. Special mention to the young man who stood outside the building flashing the biggest smile and waving me into the dealership when I first arrived and was trying to find its location. His smile made me feel like they were happy to see me and I was going to be well taken care of, and I was. THANKS TO ALL.

Ive been an Infiniti customer since 2008 and now driving my 2nd vehicle. I came in for service yesterday without an appointment with the expectation that I would be asked to make an appointment the following week. Luckily, I was assigned to Darius Duquesnay! This young man was engaging, knowledgeable and provided excellent customer service. As an entrepreneur I understand brand awareness that will foster continued customer loyalty.

Alan is the best! Talked me through the service options, and didn’t push for me to choose the pricey one.

The team at Ardmore Infiniti service department was outstanding. My service advisor Mike Lawless is awesome. The team there was very professional, courtesy, and understanding of my needs. They got me in out of the dealership rather quickly. I would highly recommend this team to any Infiniti owner.

All the staff at the dealership made my buying experience the best it has ever been. I never felt pressure to buy anything I did not want and they went above and beyond any request I made. This was a truly painless and great experience. I will definitely send my friends and family to this dealership. They really care about the customer and their happiness.

It was a great pleasure working with Elizabeth E. and the team at Infiniti of Ardmore. In a tough car market, Infiniti of Ardmore delivered what no other dealership could. They went above and beyond. Thank you.

Amazing Customer ServiceMike Lawless and the team at Infiniti of Ardmore are the nicest people I have met. He gave me an appointment with very little notice since my state inspection was expiring despite me not being a regular customer. He went out of his way to keep me informed about the progress of my car and thoroughly explained all needed repairs. He made sure I was comfortable while waiting and gave me a loaner when the repairs needed meant it would take a longer time. I truly appreciate the customer service I received. I found my new Infiniti Service center. Thank you so much!

Always a great respectful experience when getting service done. Oh yeah let me not forget about the coupons that always can be looked up, I love it Thanks INFINITI OF ARDMORE.

They are very good at what they do its like running a well oil machine. Thank you Russ for helping me with my car

Mr. Russell was very professional. The techs took their time to examine and explain the issue with the car. First time visiting this location. Will return for future services.

I needed to get my State Inspection done and I called the dealership where I purchased my 2020 infiniti QX60 vehicle to make an appointment. As per usual I would have to wait 2 weeks out before I could get in. I made a call to the Service Department at Infiniti of Ardmore and was able to get in a week later. This service department rocks!!! Not only do they get the service/job done that you are seeking, but they go above and beyond with the washing of the car and a quick vacuum. I appreciate the extra steps Infiniti of Ardmore takes to treat their customers well. It does not go unnoticed. Thanks to the team of two who walked me out to my car today to connect my audio in the car with my new cellphone. Good luck to the new employee in the service department who was shadowing the experienced Service advisor. You all are nice and professional people. I love bringing my car to you all. Im so sorry that I didnt get your names, or remember them

The best experience!!!! The customer service was superb.. Rob Walsh was the best car salesman. He took his time with me and showed me how to work my new car 🚘. He went over beyond his job. I will definitely send my friends and colleagues to Infiniti of Ardmore.On another note the entire staff and finance team was outstanding.Thank you

Very good customer service. The team is great and service is great.

Buying experience was just OK. The salesperson was OK, Finance Mgr was exceptional but the buying experience has left a bitter taste in my mouth. II purchased a 2019, Certified Pre-owned QX50 from this dealer ONLY because they had the exact car I wanted. The car is perfect except it was delivered without a 2nd key fob and owners manual.Seems to me a luxury Certified Preowned vehicle should not be sold without these.I have less a problem with the missing key fob but a missing owners manual is inexcusable considering how electronics laden thIs vehicle is. Yes I can download a manual to my phone but have you ever tried reading from a 500 plus page manual on your smart phone?The dealer would not even take a manual from another pre-owned vehicle. This is so nickel and dime and certainly not putting the customer first. So I will be purchasing these out of pocket and will likely not be buying another vehicle from this dealer again.Hey Ardmore Infiniti, if youre going to call yourself a luxury car dealer, try acting like it!

Great experience every time Darius is the man in there!

My sales rep name was Allan. He had excellent customer service!! I will highly recommend him.

EVERYONE WAS NICE AND POLITE, I DEALTED WITH MIKE & NICK, AND WERE THE BOMB 💣 THANKS YALL FOR MAKING ME FEEL LIKE I WAS HOME, ARDMORE INFINITY IS MY NEW CAR 🚘 HOME 🏡 NOW...THANKS 😀

Outstanding service made me feel like family. Very Courteous and caring may Made my visit a wonderful experience. The receptionist was very pleasant and my service manager Russell was outstanding!!!

Great service and friendly staff. Very timely manner for flat tire!

I choose Infiniti Of Ardmore because I can drop my vehicle off after work the day before my scheduled service and pick my vehicle up the next day after work which is so convenient for me. Any issues I’ve had with my vehicle or scheduled maintenance is handled professionally and explained upon my arrival. I’ll travel miles for good service which is what I get every visit to Infiniti Of Ardmore. Thank You to the staff but more importantly Darius Duquesnay for making the my visit there enjoyable & stress free.

Sheldon was greatFront desk was greatSales was greatEveryone was just awesome, great customer service, super clean environment and positive vibes from everyone!

Allen is just the best always explains in detail what my car needs or does not need - has a great attitude, very respectful. I go to him every time my car needs service

Great job by Elizabeth on the sales team. Process was smooth and painless. Great job by Allen in maintenance who helped us sort out a battery issue. They both have great customer focus and really care about people and their experiences.

Excellent service - attentive and honest . Staff knowledgeableCan be pretty expensive though.

Excellent and timely service with the assistance of Mr. Alan Saunders. Always professional and detailed about service needs.

Great experience. Totally professional. My service advisor, Mr. Alan Saunders and the whole Infinity of Ardmore staff was a perfect experience. I hlghly recommend.

We purchased our new XQ50 infinity from the Ardmore location. Our experience was very smooth and pleasant. Environment is very cleaned, safe to sit comfortably while handling your business with your sales associate. Our sales associate Brian Dahl is the best ever. Brian really worked to help us with a great deal. We are very pleased with our purchase. What I really liked about this location everyone is super friendly. They provide water, tea, coffee if you like. The manager Ted is really nice, Forgive me I forget the other managers name. Im sorry . They all come and introduce themselves I really liked that about Ardmore. The finance department, Nick what an awesome man friendly, nice. We love our new vehicle 😍 if you are looking for an infinity go visit Infinity of Ardmore, see Brian. Thank you Brian you are wonderful

Today was my first time at Infinity of Ardmore and I will say the service was awesome! Darius and the team took care of me from start to finish. I was able to get a loner vehicle on short notice and had a quick and contactless check in/out. Great job guys!

Alan is an amazing Service Advisor!!!! Amazing Service as always, thanks guys

Best experience with a dealership ever (age 71; approximately 20 cars bought).Salesperson Elizabeth Erickson and finance manager Nick Magolda actually made the experience a pleasure, which I didn’t think was possible.

It’s alwaz great Mike n Services is excellent

Great Service! Professional and Timely. Russell R was awesome. He went above and beyond to customize my needs. He offered solutions. This was my first visit to the Ardmore location!I will always use this service center now!!

An amazing experience!!!Thank you Darious and Jerrell.

Thanks to the wonderful staff of Ardmore who assisted me in becoming a brand new owner of the Vehicle I really wanted. They were very friendly and helpful, even those who werent apart of the process.I appreciate Elizabeth Erikson, I pray that all who would want a new or just another Vehicle check out INFINITI of Ardmore.

Mike is my guy he always gets me in and out very personable and great customer service. When ever I need to get my car serviced I personally request Mike!

Excellent team over there at Infiniti Ardmore! Right down the the wash guys. Everyone was very helpful and the sales team didn’t beat around the bush trying to add in unnecessary cost that didn’t benefit the car directly. Will shop there again!

Good service, even better staff.

My Salesman was Dan McCray.He was thorough from beginning to the end. Made my experience a good one.I will use him again for my next purchase.

Service manager Darius helped get my auto straightened out right. Great friendly service from all the staff, no unnecessary add ons, in fact he told me I was too early for one of the services I indicated. Car washed nicely after servicing. Nice clean loaner car too. Will go back for sure.

I worked with Darius he is amazing and always professional and friendly. He kept me up to date with my vehicle service and the steps that they were doing to service my car. I always come to this location even tho it’s way out of my way to service my car. I recommend anyone who has an infiniti to come to the Ardmore location. Everyone there are friendly and so down to earth that they really make your experience great.

My experience with purchasing a QX60 at Infiniti of Ardmore was pleasant and painless! Rob Walsh was the sales agent. He was efficient, accommodating and friendly. Nick in the financial department was also great. I literally picked out a vehicle online, went to the dealership to test drive it and brought it home the next day. Highly recommend Infiniti of Ardmore!

My guy Darius always makes sure I’m taken care of. Love it here

Infiniti of Ardmore is driving with exceptional service!

I haven’t been at the Infiniti in Ardmore for about a year and this past experience was amazingly awesome. They had a loaner car ready to go for me. Every single staff member was super friendly and accommodating. I never write reviews but this experience was so easy I was compelled to share. Phenomenal job by the entire service staff.

Greeted by very respectful and cheerful workers that takes your initial info like the mileage and note any dings, scratches or dents, all this is done prior to talking with the representative that will guide you through your visit. Thank you Alan Saunders for being such a blessing and always taking time to explain everything I need to know about my vehicle.

It was a great experience from beginning to end! They were informative and very professional. Russel was our contact and he kept us in the loop the whole time.

This was definitely one of the smoother car buying experiences I’ve had. Dan McCray was great to work with...accommodating, responsive, and not overly aggressive. Thank you Dan!

Good service and help during the process

Excellent and couteous service was provided.

Great overall experience while my car got serviced. Clean, socially distant waiting room that allowed only 5 customers at a time. My service manager Alan kept met up to speed throughout the process and provided me with options on how to best address immediate needs and options we could put off to preserve the longevity of my car. Very transparent the entire time. As for the serving of my car, everything they said they were going to do, they did. Overall a great experience.

Alan Sanders is helpful, knowledgeable, and offers superb customer service. He explained everything thoroughly, made suggestions, and told me what needs to be done now, and what can wait until next time. He followed up quickly on every issue that came up.

The appointment was easy to set online. Once I arrived the service team, led by Alan, was courteous and efficient. My car was serviced promptly. The team communicated clearly throughout the process. No issues whatsoever.

My experience at Infiniti was AWESOME!! My sales Rep was very helpful and very Friendly!! He gave all great answers to my questions and made me feel relaxed.. I am a Nissan fan, I love Nissan, and I always shopped at the one in Ardmore, But Infiniti in Ardmore, has won me over.. customer service was just fantastic

DARIUS DUQUESNAY are service advisor was great . Went above and beyond for us. Infinity road service needs some help though. That is for another review . Cant say enough for DARIUS though.

Wonderful and fast service department. Thank you!

Great cars. Sporty luxury cars.

Alan was awesome. Always Very professional and always very responsive. Car was done in time and as promised and delivered with a free wash. Thanks!

It’s a clean, helpful, caring environment. Great hospitality from Alan Saunders and the staff outside when checking in!!!

If you’re in the market for an Infiniti, look no further. They will treat you like royalty at Infiniti of Ardmore. This was the fifth vehicle I have purchased or leased here. They always find a way to get me what I want for a reasonable price. Nick Maropis and Mike Lewis are a dream team. Don’t hesitate to stop by.

Alan Saunders was fantastic to work with!!

Went to Infiniti at Ardmore and Brian took care of us and made our car purchase very easy and pleasant. Now in a 2018 q50 redsport.

My service manager Russell was outstanding from dropping off and picking up my car.He did a great job answering the concerns I had about my car. Job well done 👍🏾

This was my first time coming to Infiniti of Ardmore but definitely wont be my last! I wanted an oil change but with the times we are in now, you have to have an appointment everywhere you go. I initially called another Infiniti dealership closer to where I was at the time but they had no walk ins and no appointments until next week so I tried Ardmore. Allan was very friendly on the phone and accommodating and told me to bring my car in and they would take care of me today. When I arrived, he was just as friendly and personable in person as he was on the phone. Made me feel important and good knowing that my car would be in good hands. I got my oil changed and tires rotated and they did it in about the time he quoted and gave my baby a wash. I appreciate the great service!

Curb side check in was Fantastic and well executed, masked the whole time and organized. The gents braving the cold were also very courteous. Mr. Lawless And Darius were great with my questions and concerns. Thanks guys.

Customer service was a 100% great Myself person was very friendly very nice you did a real good job I was happy with the service They did a great job I will recommend them to anyone

Very cautious and accommodating. Dan took great care of me, he and Nick went the extra mile to tailor the deal to my needs. I would definitely recommend my friends and family. Yall rock!!

Cane in for State Inspection. Staff was very helpful, fast & no hassle. They even informed me of an issue that they noticed that wasnt related to the inspection.