I wanted to share my experience with two of your sales associates today. I called ahead to see if the store had 3 diamond heart necklaces, as I was gifting them to my family. I shared with the sales associates Emily and Lindsey that my father passed away last week, and that I was gifting these necklaces to my mother, sister and myself the day of my father’s funeral.When I arrived, Emily and Lindsey had the items wrapped and offered me a discount. They also handed me a hand written card and 3 tumblers. It was so incredibly kind, thoughtful and unexpected. I shared with Emily and Lindsey that I felt like I was shopping in a local family-owned boutique by how kind and compassionate they were.Thank you for putting a smile on my face, I will never forget this.

This place is awesome. The staff is so amazing and very knowledgeable and pleasant

I had a really great experience at this store. I was ordering a gift and a necklace for myself and I used the online pickup option. The texting option letting me know it was ready was very convenient and helpful because it was a real associate texting me not an automated system. All of the girls working were so pleasant and helpful. They knew I was on my lunch break and the entire team helped me immediately. I had never shopped at Kendra Scott before but I will definitely be back! The jewelry is beautiful and the service was exceptional.

Beautiful jewelry from a company that has truly good values. Reasonable prices for high-end products. Very friendly staff who go above and beyond to be a giving part of the community. They offer customizable jewelry options as well as truly stunning designs, will host customized jewelry parties and partner with local non profits and artisans to give back. Shop here!

Its in a pricey area and geared to upscale shoppers but mostly small & not solid gold or silver...so not much here for me but my teen grandchildren like it their moms too. For me, I probably wouldnt buy much there.

I cant say enough good things about my experience here! I was not familiar with the brand and walked by the store in Surburban Square when I saw a sign advertising 50% off an item in a customers birthday month. I was first impressed by their commitment to give back to the local community and second, I was impressed by their selection, divided into fine and costume jewelry. It is difficult to find fine jewelry in a retail location at a reasonable price, and they had an impressive selection. The icing on the cake was when I learned that they extend their discount program to healthcare worker AND veterans, whereas many companies only offer discounts to active duty military and first responders. The customer service was top notch and I felt like I was receiving a great shopping experience without an overwhelming price tag!

By far the nicest employees i’ve ever met. they made my trip to kendra scott so unbelievably amazing and i will never forget the women who helped me! i wish them the best!!!!!

I bought Kendra Scott necklaces and bracelets for my bridesmaids and they LOVED them - so great for wedding day and everyday! The employees at this store were so amazing and went above and beyond!

Excellent staff. theyre very knowledgeable, the store is clean and the displays are on point. It wont be hard to find an amazing piece for yourself or a gift for a loved one. You wont be disappointed, Go! check them out.

The girls working here are so friendly and adorable. Love this place. 50% off a piece of jewelry your birthday month, excluding fine jewelry, think that’s like 25% off instead. The color bar is a blast!

Visit this location on 1/6/17 and all I can say is that I will no longer visit this store again! I never encountered such a rude individual in Ardmore suburban square! I lived in this area for years and received better customer service before this new store moved in. I will continue to go to dandelion and Francesca. The ladies are much pleasant. Kendra Scott needs do a surprise visit to see how her stores are operating.

One of the store managers, Veronica, is amazing! Her customer service skills are top notch. She really went above and beyond to deliver an exceptional experience and get me the beautiful earrings I was looking for.

Very pleasant and friendly staff. Helpful but not pushy. Some really great jewelry with the color bar options a must see.

BUYER BEWARE. ONLY STORE CREDIT WILL BE GIVEN. Buy at Nordstrom or whoever else sells them, but do not purchase from the stand alone store....I like the jewelry. I was purchasing for multiple family members on the Wednesday before Xmas. My sales associate was very nice, helpful and had lots of patience with me. I purchased 3 necklaces: 1 self made my daughter, 1 Elisa for a niece, and I was not sure about the 3rd, but I thought I could find someone to gift it to. I did mention return my plan and possibly returning. And even commented about my assumptions that the one was self made could not be returned because I was wondering how they removed the stone. Anyway, I received my gift receipts but not my regular receipt, but had not realized this until the next day or so. I am usually great at that..but I must have forgotten. Anyway, I was in the area a 3 days later and stopped to pick up my receipt. I also planned to return 1 of the necklaces (the older Elisa one) as my nieces mother bought her something similar. I am assume I was now dealing with the manager..who at that point (the 1st time ever hearing this despite me asking..I would have originally purchased 2 and not 3), that Store policy is no refunds, only store credit. She said it a few times and repeated the policy word. Well, I had spoken about having to possibly return BEFORE I PURCHASED to the associate and this was NEVER told or even inferred. There were also no signs that I had noticed. I was told that she will make the exception this one time, but she was clearly annoyed and snooty about it. She just kept saying it our policy. I am so disgusted by it as much as I love my other 2 necklaces, I am only giving the one--the one that I made. I would return both of them at this point. I have my own business and there are always exceptions...it is not a new concept. The new associate was working on the Saturday, and I asked the manager if we can speak to her and she told me she will deal with it when I leave. I am assuming other the rep will get in trouble or it will turned around. Really? Why? Anyone can make a mistake. It does not reflect on her, it reflects on the store and management that she wasnt fully trained or needs some guidance. Better yet a LARGE SIGN that states the policy needs to be places as well as be told as you are paying. How can one be able to return your product to a store like Nordstrom? It is not like you are an exclusive boutique. There are many locations. All the sales girls were pleasant otherwise, except for Elizabeth the manager. I will be forwarding this to corporate.

A lovely store with elegant employees

Amazing customer service and experience, these ladies went above and beyond. Thank you!

Good staff