Thank goodness that I purchased a three year extended warranty for my 17 screen Envy HP laptop 💻 computer. Glass screen coming off! Geek squad will replace (A). Screen, (B)., laptop or (C). New Upgrade HP computer. No charge.

I purchased a lot of high-end electronic products from the Arlington location. Theres one or several employees that kind of know me. Im and my Elite Card holding member. They cant seem to catch a PlayStation 5 when its available and waiting for the Pac-Man 12 in 1 console to go back on sale. Overall great staff, i have a great experience and most of the time i stop in. Most of the time i receive help in the matters of minutes. Which Im in and out with what i came there for...

The first time I went to Best Buy and they had everything and 10 of each item. Employees were helpful and store was clean. This should be an example of how a store should be! Well done.

I did curbside pick-up. Waited 5 minutes and the lady brought it out. Fast and convenient!

Josh was amazing, not even his dept. But he helped me all the way thru the buying process with complete knowledge. Thank you

I want to thank, Brittany Carroll, she did a great job today. She was professional, knowledgeable, patient and super friendly

The first Best Buy I have ever been in that doesn’t offer a Military Discount. Surprised since Texas is such a proud patriotic state.

Unless the salesperson couldnt sell us a Samsung phone he had an attitude. Not nice to encounter. Wasnt a pleasant experience. Otherwise it was fine.

They were a 2 people who helped me out with my purchase, thank you so much

They sent the goods I ordered and the product arrived as they said in the order. I am very pleased to have received the goods on time, and not damaged anything. Buying from Best Buy makes me feel secure and confident. Best Buy deserves 5 stars from my review. And I will continue to buy from this store. Good job Best Buy and keep up the good work.Updated Oct 22, 2020I return to Best Buy today to receive the items I ordered online. I went inside and waited in line for help, and even though no one was waiting in line, no one of the staff greeted me what I needed help, even though there were 3 staff members right there. I am very disappointed with the way of Best Buy staff in Arlington, Texas treated customer.Update with Best buy today October 29, 2020. I came to pick up the item on the order that they still didnt have in stock a few days ago, the staff today was helping the customers quickly. This is the right and good way of working that every client like me wants.

Bought a stereo and everything required for the installation according to the people working in the installation department waited a week for the appointment brought the truck hang out for about 40 minutes left.. get a phone call that the stereo can’t be install in the truck wasted a week. Just to find out they can’t install what they recommend for my truck

I always get great customer service, and you dont have to wander through the store to find assistance- they find you! A shout out to JD Powers who was very knowledgeable and quite patience during my sales. He rocks!!!

Went specifically for a product, was greeted at the door and immediately directed to an associate, whom I return was ready to help! We made a stop for exact location of the product and passed along to an Apple specialist ( I was looking for an Apple product/accessory). The young man if not mistaken Brad, was super helpful! He not only showed me to my product but also gave some feedback about it and personal references on others. The entire team that helped me out today was great, they made my shopping trip quick and successful! Keep up the good work!

Good deals with low prices. Excellent customer service!!

Enjoyed walking into the actual store and shopping 🛍 today! Not as much merchandise as it use to be a few years back. Heard a lot of online as more items to choose from. However, I found what I was looking for! So I am a happy customer 😊 🙂!

Brittany sales lady and Dominic IT guy is the best . Their Customer service is awesome. very good communication skills and they always listen and Go above and beyond for there customers. Thank you so much.Best team ever. Always there to help

I went there on Oct 19, 21 and it was almost 8:00PM, their closing time.I was assisted by Mr. Charlie, he was soo polite, knowledgeable and friendly, knew exactly where it was the power plug that I was looking for.He got the item, allowing me to bring the speaker into the store to try it without any rush, we found out that the speaker was not charging.I look at his name tag and realized that he is the Store Manager, I was surprised because many Managers out there are always so busy to assist a customer but he was outstanding!!!This is my thank you note to Mr. Charlie, Best Buys Arlington, TX Store Manager. 😀Check them out, you wont be disappointed!

Several employees walking through out the store. In my observation just walking. Not one ask if I needed assistance.. I left and went to the Arlington store. The staff was friendly very and attentive and assisted me with my purchase.

Got great customer service on a fridge looking to buy.

I am a mobile video DJ and I needed a new 32 TV for the evenings setup. My usual go to, Walmart, had none. Even checked a few pawn shops to no avail. With time running out I checked Best Buy, made the purchase online and was picking up my TV in 45 minutes. The process was very easy and when I got there the employees were inviting and helpful at every turn. They saved the day! I attached a photo of the TV working in the nights rig.

Basically an instore amazon for electronics. Employees are friendly and helpful

Very easy and good selection; went in, bought an OLED TV, loaded up and drove home. It was that simple.

My only complaint at this location is the stock. I’ve yet to encounter an employee that was nothing less than respectful and helpful.

Very good assistance in this located store.

Greeter was friendly and welcoming; however, I cant say the same for the Sales crew. The vibe of this location made me want to pay extra for the item at Target. I wanted my order to be processed as credit to receive points via ShopKick app and was told it will be processed based on what the card is... Never heard that before and the clerk did not offer to attempt the option to process it as credit. I am no longer local to this area and will definitely wait until Im in my home area to make another Best Buy purchase.

Always a good experience shopping at Best Buy. Only thing I can complain about is that they should not push their protection plans all the time. I understand it is their job, but when someone says now, you respect and leave them alone.

This was all good. Our salesperson was great. She was just wonderful.

Customer service was poor . Basically had to assist myself all while asking for help over looked and ignored by the employees that walk the floor... Overall the experience was ok

One of the few box stores left for all your electronic needs.

Best Buy continues to be my number one choice for electronic devices. Ive purchased tvs, laptops, a desktop, cameras, phones, accessories and more. Ive always had a positive experience going to this store. Ive purchased from others, but Arlington seems to have more of what Im searching for in stock. Employees always provide great customer service and are knowledgeable about their products. I highly recommend them.

AWFUL EXPERIENCE/MANAGEMENT WITH 30 series GPU’s... The staff couldn’t even manage the line as they opened a whole bunch of IDIOTS cut the line and pushed everyone who were guaranteed a purchase out... and that’s not the worst part, the lady who was handling the vouchers/tickets didn’t even distribute them as instructed until an hour after store-opening making folks wait even more...The level of incompetence at this Best Buy location is overwhelming!

Its a nice store well the only one in my area so not much to choose from unless i really want to drive. Was definitely busy when I went. Maybe they need more help or maybe was just the random time that I went. Anyway the store is nice and clean and lots of items to find. I think I got what I needed. Needed assistance but I wasnt going to wait. There were already alot of people waiting for help and I didnt want to be there all day especially to get someone that may not know my questions or have answers. I suggest researching what you want and need then just pick it up will make everything easy and fast!

Great Customer Service and The Young Lady was Very Helpful and Knowledgeable about Televisions will be back to Purchase again soon

I just went to return the Apple Watch it was little big for my daughter I asked them to return or exchange it, they said they will charge 45 dollar restocking fee due to its open, how we gonna know if it’s the right one. Are they stupid it’s never happened before, please be aware before buying anything. Even when I purchased online they said two weeks return or exchange with no extra cost. Manager act like he is owned the Best Buy. Stupids are every where😡

Ashlee in electronics at the Arlington location guys are very helpful, professional and knowledgeable of the products....I will but there again

Good service and the return process was easy. I recently bought a fridge. I didnt need the water hose that I bought with the fridge and returned it.

Very good, purchased a thermostat as a gift, had to return it as he already had one. No issues at all, very good all around.

They answered all my questions to find me a great computer

Came to pick up some new AirPods. They were on sale and sales guy in the TV section was very informative knew his stuff.

I bought my laptop here at Bestbuy. They have a lot of accessories as well. I bought case for my ipad and a screen protector for my wifes phone. They installed it for me as well. Great service.

This is the best place to buy & customer service is great. They answer all of my dumb questions even if I did not buy it there. The one store in Mansfield is the only one I will go to.

When you do get help its great but this store is greatly understaffed. I have shopped inside the store twice. Both times nearly impossible to find help. Not kidding. They need help keeping store shelves stocked up. Serious help. One time I did curbside pickup and they are excellent. Fast. In store service 3 stars and thats being generous.

The staff is great! Staff was wearing masks and were friendly. I even got to see Shaquille ONeal.

I ask for help aleast 5 times about a refrigerator and no body came I waited over 45 minutes then I just left real bad customer service

Customer service was a little slow at first. But then we got all our answers we need and got the product we needed. Good visit overall

Video Coverage and Editing Job. Great Photo studio session

Went in to get my iphone reset. Had to call Apple and setup a appointment with Best Buy. Geek squad was amazing in getting my iphone back to life after a software reset. I bought Bluetooth headphones as well. Great selection of electronics. Will be back here next week to buy wireless printer.

Purchase a smartwatch. The employee was helpful in picking a watch that did what I needed it to do.

Associate tried to gas light the price on Newegg price match. After purchasing, compared prices and found Amazon and newegg both had sale prices close to each other. Tried to get the difference refunded but customer service said they dont price match either site.Refunded purchase and bought online instead.

Its a great store knowledgeable people I know what Im wanting I asked them they show me we look at all of the products and go over that, then easy peasy check out

Staff was great friendly; outside of building needs some cleaning and re-doing other then that great experience.

I really like going to this store because my Brother-in-law use to work there before long time ago so thats why I like going there to Best Buy with my mom too!

I bought my acer laptop. Great selection of laptops and i even bought few accessories as well.

I assume they’re understaffed? Idk but there is a long wait and no empathy for customers who are spending money about the wait. Staffing issues are not the customers issues. No reason that 2:30 in the day time you hve one person over mobile. I waited 30 minutes and there were initially two people and one left. He left while customers were waiting. Unacceptable

This store has a large selection of in stock smart home products. Very happy.

So I bought a laptop online and drove 50 minutes to pick it up because they couldnt transfer it to my store. I get here and they cant find it. I had already paid. Then they look for it for about 20 minutes while I patently wait. I get an email saying my order was cancelled and I go to the desk to ask why and they say someone must have bought it before me..... Now how does that happen?!?!? Horrible logistics

This Best Buy is the embodiment of the word “BEST”.Manager, closing shift manager and all the staff are the BEST.

Ramero the manager did a great job! Wish I could give more stars

Geekaquad has some excellent customer service plus I was greeted and directed upon entrance you cant ask for a better experience in a store.

Fast service, customer services was top notch surprisingly!!! I would shop here again. Had to pick up a phone ordered from Cedar Hill store

Its just fun to shop at Best Buy.

I came to this store today needing an unlocked phone for my mom, who is visiting from Guatemala, because her phone broke a few days ago. Gabriela helped me during the process. She was very helpful. She went above and beyond to make sure we got the phone working while also being very upfront about our limited options as my mom’s phone carrier is international. She also spoke Spanish, so she was even more comforting to my mom, who only spoke Spanish.Thank you, Gabriela, for all your help. Very pleased with your service.

Its a Best Buy, so it is what it is. The fourth star is for the young lady who helped me find what I needed very efficiently and politely, and the young man in the front desk kiosk who gave me perfect directions to the section of the store I needed to go to based solely on a picture on my phone.

They need more help. I cant fault the worker. He was doing his job. It was just too many customers for one rep to handle. I left..... So why give them 3 stars? Im cheap, so them being understaffed actually saved me money. I didnt need what I went in there to buy anyway.

I love the tech team here. Everybody always seems well informed when I need to speak with someone. Never had a bad experience.

With frys out of the picture best buy is one of the few stores left where you can try out switch types on keyboards before buying and physically see peripherals to gauge size. Outside of that, friendly staff and we were able to get our AC unit in a few minutes.

It was good! Got me a 3090 bby

Always a wonderful experience. Customer service is always friendly and helpful!

I had an interaction with one of their cells associates trying to get help. They said he would help me and I went to wait by the external hard drive case. I waited there 5-10 minutes I was counting and I same the same guy walking past me again which made me feel very much like less of a person.I dont know if it was poor training on Best Buys part but if you say youre going to help someone you do it.I should not have to be loud and obnoxious to get someone to provide service when they say that theyre going to do something.I was really upset by it and now I hope that Best buy goes under like Circuit City.

Knowable sales person. Answered questions I had. Felt I had the right product to fit my needs.

I go anytime I need any electronics or TVS Great staff!

Great customer service and very helpful.

I pay for geek squad protection on my phone. today I was told I had to drive to the Hurst store (after making an appointment and taking a half day at work) to try and get my Note 20 Ultra screen fixed, because the arlington store who is an authorized Samsung repair place, cannot work on any of the phones that have been released in the last 2 years. So thank you for wasting my time. Try putting a disclaimer on your site that theres only 1 store in the metroplex that can work on a Samsung thats newer than 2 years old.

The wait was a little long for a Wednesday as they had a line of guests waiting to be helped and at first I was a little upset about that but as the employee showed up she was so nice and pleasant that we forgot about the wait. She got straight to the point and rather than upsetting us or wasting out time she got us set up with a new mouse and ordered our monitor in only a couple minutes flat. This best buy is absolutely the beat of all of them because as far as these stores go the employees are never quite as helpful as they are at this one. 5 stars!

I mean it’s Best Buy! What more could you ask or say about an electronics store? It was clean and had a number of staff ask if I needed help with one lady helping me purchase a new Apple Watch and get registered with my AT&T account. The team was knowledgeable, friendly, and professional. Products seems reasonably priced within market values despite having a brick & mortar stronghold on the electronics market but I supposed their biggest competition is Amazon, but where else can you get touch, feel, and test such awesome products in the flesh? Please don’t say Fry’s - we might fight.

Twice Ive been to this same store and purchased a product missing parts, 1st was a electric scooter battery power cord missing, 2nd Ipad case missing pieces... sticky fingers in the ranks

Got a great deal on a television, great employees .

Great staff at this location

Best Buy ended up taking good care of me again of me needing a television in it mounted I bought the television first and then decided to get it mounted the next day while I was told at first that it would be two separate appointments they did their due diligence to make sure I can have it all done at once and The Geek Squad representative that they sent out was awesome his name is Oscar hes definitely great at what he does thanks Oscar

Nice store, clean and organized. Employees eager to help

Great staff. Great deal on a new phone.

Ray at Geek Squad and Marilynn at Mobile were fantastic!I made an appointment online for screen repair after thinking my screen was broken. It was at Geek Squad that I learned that I was not the first person to walk in thinking that my screen was broken — rather, it was the screen protector. 🤦‍♀️I was so embarrassed and apologetic, but the staff here is first-class and doesn’t shame or judge you at all. Ray kindly redirected me to the mobile department where Marilynn (you can hear the smile in her voice, even when masked) showed me a new case that had blue light protection and lifetime warranty — so if my clumsiness got the best of me again, I could hightail it back here for another one.Thank you, Best Buy! You guys truly are the best!

The employees are what make the store. Every single time I go to Best Buy someone comes and helps me. They are always nice and knowledgeable and never pushy. Its super helpful when buying electronic items with tons of options to get quality help.

Great variety of products and helpful and knowledgeable employees.

Staff was super helpful and friendly. Helped get me out quick with what I wanted 👍

Always love going here. But my last experience was not that good. Wanted to redeem a loyalty coupon and I mentioned it to the cashier but it was not used. So needed to visit customer service to return the item and repurchase it again with the coupon.

I just left the storeI waited more than 20 minutes and I asked for help but no body helped meAnd the guy in the phones section went to help people they just walked inThank you for the bad costumer service

Two stars because the gentleman that eventually did help was helpful. But I waited almost 30 minutes for that assistance (I would of left but there was a wreck on freeway).

I always do curbside pickup and I always have to go in because the system always gives me an error.

I went in store to purchase a printer for my business; the salesperson told me the one i wanted was not in stock but that i could order online and have the printer delivered. so i did that and the item was supposed to be delivered the next day. well, there was some error with shipping and now im not supposed to get the package until may 12 which is 2 weeks from when the order was made. i think thats pretty annoying when i could have just gone to another store or office depot or staples and walked out of the store with a printer.

The man that helped me was very knowledgeable about the camera system I end up getting another ring

The windows rep at this store showed me a fix for an issue that has plagued my surface for months. If the management is reading this give that KC guy a raise!

Very pleased on how release was handled for A very limited productGM of the store went Above & Beyond to make sure Everyone had a Great Experience!I wish MicroCenter can learn a thing or two!

Everything about this experience was enjoyable but I dont understand why you still have to wear a mask even if youre fully vaccinated

Great staff. Very helpful. The supervisor there is very good at her job.

Service wasnt the best... Pricing was a teensie bit confusing

Bought Samsung A 71 5G UW with a 50.00 discount. Excellent customer service!!!

Everyone was extremely nice and helpful.But best buy all branches seems very busy.Its always better to get online appointment first incase if u need help in Geek squad section. Otherwise theres going to be a long line.

Had purchased this gaming mouse,and bought the 2 year warranty..called 2.30 on Monday was on hold for 45 Minutes...when the girl took an additional 20 minutes to come back to tell me that all I have to do is come with the receipt /documents(which I had already given the numbers they need to verify)and they will exchange it .Got to the store...had to wait in another line about 7 minutes,5 people ahead of me.get up to front of line was told just go get another...went to look ..NONE.. Get in line again...says they have in Arlington store .I ask if she can ring it up and charge me for another warranty and have it waiting for me when I get there..Get There Arlington Store freaking line 15 people deep...All in all took me 3 Hrs to accomplish what could have been a lot smoother if first girl had looked to see if it was in store, and then made arrangements for curb side pick-up in Arlington store....Come on people dont put your customers out more than this Covid already has...

This is a great Best Buy, they’re very polite and are always welcoming to people who are in need of assistance. Their Geek Squad is top notch, and though their wait times can be a bit long, I’ve never been dissatisfied with their service!