Got my oil changed here. They told me what I needed to pass inspection and didnt charge for it, since I couldnt get it done that day. I thought that was nice. Would recommend.
We have been using Drivers Edge since it was Service Pro. The Extraordinary Customer service, excellent automobile knowledge and excellence in repair has made our family life long customers. Their pricing is fair and competitive. Their professionalism does not go unnoticed.
Tyler and his guys were professional and organized.Their prices are the same as other shops but quality of service is definitely above.
Service was excellent. They informed me the day before everything that needed done, along with the discount. Very pleased with the work.
They are extremely knowledgeable, upfront, and honest. They are also spot-on with diagnostics and repairs. I will never go anywhere else for my auto repair needs.
I went in for a state inspection. The employee behind the counter was friendly and helpful. I didnt have a long wait to get my car in and inspected. The lobby was nice and clean for my short wait. I cant comment on the pricing since the state sets the inspection price, though. I would consider them for future services.
1st experience here was great. Tyler and his crew are top-knotch and will help get you back on the road. I was impressed they got all the work done in one day, wow! Highly recommended!!
The guys always take great care of me and I dont feel worried about getting ripped off like I do at other places. Super professional, and they will work with you within reason. I have been coming here for a few years and even though I moved to Grand Prairie, I still drive back to Arlington because I feel safe and like I am family there.
Great people working here, very friendly staff. Was in and out very quickly for my oil change. Thanks and I will come back.
These guys are awesome. Ive been going to them for years. Tyler and Brad are nothing but the best. Honesty and integrity are the name of the game here.Never had a bad experience.
It’s hard to find an honest mechanic. These guys (and gals) are legitimately honest mechanics who treat their customers professionally and truthfully. I highly recommend them and my family will continue to use them for years to come.
Absolutely love this place! Great customer service, friendly environment and quick service. In and out, great value.
Integrity, honest and caring is how I would describe Service Pro. I was traveling through Arlington, had an issue with my truck...one of those issues that I could have TOTALLY been taken advantage of but they didnt. They held firm to a high ethical standard.I would also like to point out that they value my time as much as theirs. They listened to my situation, truly listened, then got down to business to get me on the road again.A reliable mechanic like Service Pros is worth its weight in gold.
Trust them. After a promise of great service at Pep Boys, and being truly disappointed with their service and reliable honesty, I turned to this establishment for prior service. Excellent service and reliable
This was my first time having my car serviced here. They were very friendly and professional. I arrived without an appointment. They drove my vehicle, told me what I already suspected was the problem, and gave me a good quote for the service. I will definitely return for future services. I had my rear brakes replaced.
I came in on a busy day expecting to wait for an hour or 2, dropped the car, went over to taco bueno, when I came back 30ish minutes later, my car was in a different spot already completed, I was amazed, great buisiness, highly recommend going here! Thanks you guys!
Very clean and service center. . Very friendly and professional staff from the time I made the phone call to bring my vehicle in to the time my vehicle was serviced and I left. I am very happy with the quality of the work and would highly recommend Service Pros.
Had my calendar converter stolen from my car which was parked out front of my house and Service Pro was very professional very friendly and got a new one installed all within a few hours of dropping it off can ask for much better service than that
Tyler provided excellent service and was able to help me out with all my needs!
Awesome experience! Very kind and personable staff. The waiting room was clean with a classic car charm. This is the way a, true American, business is supposed to look.Thanks guys!!Mike
I cannot say enough good things about this place. Tyler has always taken such good care of my car and makes sure It’s always safe for me to drive. I will ALWAYS go to service pros
I have to share my experience with everyone what happened today. My truck literally broke down 30min before I had to be at work. I broke down pulling into a restaurant on Cooper St. Part of my truck was hanging out in traffic so if you know anything about the area you know how bad I was freaking out. I called Service Pro and Tyler came down and pulled me out of the road and parked my truck till the tow truck showed up. They towed it to the shop on Cooper St and he brought me to work. Not only did he fix my truck that same day but he literally brought it back to my work so I could drive home. I would highly recommend Service Pros and especially Tyler to any and everyone. Best service ever!!!!!! Thank you again Tyler.
This Auto shop is awesome. They provided great customer service and very nice and professional.
These guys are pretty awesome! My Tahoe went crazy on me and I had no idea what to do. Theres no way my family can be without a vehicle since my husband was diagnosed with brain cancer. We have doctor appointments more than anyone can imagine. I called Brad at Service Pros in Arlington and I cannot tell you how forever grateful I am to these guys for putting up with my stressful self, figuring out the issue on my Tahoe and getting my truck back to me FIXED in a timely manner and us not missing any doctor appointments. My husbands life depends on his appointments. Tyler kept me entertained in the clean lobby area while Brad was on the phone and running around finding what my truck needed all while calming my stressful self down and smiling and politeful Reynold did his thing in the garage taking care of my baby. These guys bent over backwards for my family and there is no way we will be ever to repay them for the things they did for us. You fellas are pretty amazing guys and thats hard to find these days. Thank you for being you and taking care of a customer like you should.
If you want excellent service and quality for your car repairs- you should definitely go here. Great people and reliable work. This is the only place I go for car repairs.
Tyler is amazing! Your vehicle will be taken care of!
The service here is the best. Over the years they have taken care of 3 of our vehicles. Almost always they get the job done and the cars back to us the same day. Outstanding folks and good Christian men
Awesome place, I come here as needed for vehicle maintenance and repairs. The quality has always been top notch.
Im writing to applaud the manager/owner of Service Pro in Arlington, Texas and to thank them for the kind, generous, and understanding help that they extended to my daughter in a time of extreme need. She was just leaving town to move to New Mexico, had already given up her apartment, car fully loaded, when the tie bar broke. She limped into the Service Pro lot and upon inspection found out that both tie bars and ball joints needed immediate replacement. When she explained that she was unemployed and going to live with her mother and step-dad, they completely underwrote the entire expense of the repair to get her on the road safely. Thank goodness for a business that cares more about people than the bottom line.
I will try to put a review based on my experience and let you all decide on your own. I had some issue with my 2014 Expedition having unstable steering wheel that did sudden shift. After I took it to Service Pros (SP), their diagnosis report was that I have to change “Upper Control Arm (Left), Upper Control Arm (Right), Complete Strut ASY, Sway Bar Brushing kit, LWR LFT Control Arm/B Joint, LWR Right Control Arm /B Joint, Alignment and labor cost for Suspension Shock or Strut (rear), Control arms, etc. all together some $3437.73 + laborThey charged me a diagnosis fee of 152.00 which is also higher than most places. Seeing such high cost of repair, I took it to a nearby Ford dealer for a second opinion. According to AutoNation certified Ford Tech, the issue is not what SP had diagnosed, but main issue was with Steering Gear Hydraulic that needed to be replaced. When I asked why there were such a big difference in diagnosis, they said that they had seen several customers from SP having the same problems. SP seems to include lot of other things that may not be related to the actual issue.The problem here is, in my opinion, if you spent a great deal of money to fix something that is not the root cause, will they return your money back or put everything back the way it was before. No, they will most likely ask you for additional repairs, which you could not back out from after spending such a great deal of money to fix something. The review of SP seems good (not sure how), but the bad ones are mostly related to incorrect diagnosis or over charges (sometimes exceeding dealer service). In my case, I went with Ford dealer that cost me $1264.00 (labor and parts together) and issue was resolved.I called back SP and asked for Bruce whom I had worked before. It seems Bruce had sold this place to a new management few months back, so I ended up talking to Tyler (Manager). I have explained him the situation and asked him to refund the diagnosis fee back as it did not mention the actual issue with the Hydraulic Gear. Even though I mentioned the issue was resolved after replacing the part, he denied that was the issue. He also denied refunding the diagnosis fee.
I always love the device at Service pro. They have always been honest and taken great care of my needs.
Service Pros is the best. I can always trust their work and pricing. Thanks guys!
Over price Did not fix the issue. Very disappointed with the service
I had a low pressure warning light come on in my car. Stopped by QT to use air. Jose, at Service Pros was so kind to tell me that he would fill up my tire for me and he also replaced the missing cap. Such friendly and kind service. If youre in Arlington and u need a place to take your car...this is a good one!
Friendly, professional, will fix your car right the first time without having to pay the high costs that dealers charge.
Very clean, professional, knowledgeable staff. Tyler took great care of me and my old car. They didn’t have an oil filter on hand for my 2000 Honda Covic, but within 10Minutes got their hands on one and I was out faster than I’ve experienced with other shops. Definitely recommend, and will be out here again in the future.
They didnt honor their web specials for wheel alignment or other discounts. I trust their work but disappointed. Assistant mgr stated he would take care of discounts when I paid. But r Manager only have $10 off my oil change. Of course, they charged me more for high mileage without asking.I bought new tires at Discount Tires so I thought I could get a good deal at Service Pros. But I didnt. If I had known they wouldnt give a good discount I would have used by coupon with Christian Brothers and saved money.
Also did light truck state inspectionVery satisfied with the services performed and highly recommend them
I have used them for a lot of repairs on my automobiles. They have always done good work.
I was recently screwed over by other automotive repair shops so hearing service pro’s prices really was a relief. They don’t rip you off like other major repair shops do. They are very knowledgeable and their service and customer service is incredible. Will most definitely be coming back to service pros!!
Had a flat and needed assistance. These guys were Great. Tire needed to be replaced and Tyler had to make some calls because of my odd tire size. They got me back on the road.
A family-owned business run professionally. Great, friendly service and the work is done right.
Brad is awesome! Great place to do business!!
The shop was courteous and professional and tried to charge me $2700 to replace a part that I later found cost $150. So. Not excellent. I would highly recommend this business to anyone looking to get ripped off.
A few months back, I got 4 new tires from Discount Tires and since this is just next door I opted to go to them for wheel alignment. They seem to be nice and honest and told me they do service Mercedes, too. So 2 weeks ago, I went and asked for my car to be serviced but the guy that was there don’t know how much it is and would have to ask the boss. I left my name and number but never got a call back. Just now, I called and got a quote today for $599! I told the guy on the phone that’s $100 more expensive than Park Place! I guess he was not happy with what I told him because he just didnt say anything and hung-up. What a great customer service! Oh well, so they say, do not be deceived with the extra “niceness” to lure you. I was even thinking of starting to take my other personal cars and company fleet vans here, but will stay where I am. Very disappointed. Will not be going back.
Great service and quality work. I highly recommend this repair shop.
Great customer service, friendly crew, and very trustworthy. They will tell you if something can wait vs. needing fixed immediately, and explain what is happening and why without being condescending. They are consistent with quoting prices and sticking with them, and do great work overall. Definitely my go-to shop for any issues big or small.
Excellent shop! Great service! These people know what they are doing.
After taking my vehicle to my mechanic. Found out there is a O Ring on the radiator hose that was not put back in they used silicon instead. That was the reason it was leaking.
Brad and Tyler always take care of me. Their lobby is clean, stocked with refreshments and the technicians are professionals that actually know what theyre doing. I bring my personal vehicles here along with my companies fleet of vehicles. Thanks guys!
We spent over $10,000 at the shop. We’ve brought the car back 4-5 times only to be told the light will always come on with other issues. The store manager, Tyler, told us that “No one put a gun to our head” and they “have never lost a small claims case”. Extremely unprofessional. We have asked to speak to the regional manager and/or owner to contact us. I strongly urge and recommend that you do not use this company.
Always honest when a diagnosis is needed for my auto problems.And I have felt the cost to do repairs has been fair which is equally important. They have the expertise to tackle big jobs. Bobby Pair is always helpful and very knowledgeable.
So very thorough and helpful. Great customer service!!!
Hands down best costumer service Ive ever had at any type repair shop. Front entrance was clean inviting. Even had a place for my son to play. But he didnt get to play long because they were so quick with the repair! I recommend to everyone!
This place was awesome! Once I arrived, they quickly looked at the car and immediately diagnosed the problem and scheduled me in immediately for repairs. The price was very fair and reasonable! They even provide courtesy drop-off and pick-up, if needed (Junior was very gracious). Thank you again for the Excellent Customer Service that you provided!!
Im very pleased how they handle my vehicle I highly recommend them
3 years ago I got great service. Told all I knew needed help to go here. My mom went for several things, great experience! But recently she went in for her ac to be fixed, they convinced her to replace the whole system that they would guarantee their work. Three weeks, several thousand dollars later it only blows cold air when shes moving, never as cold as it did before. The right side vent didnt work which they said was due to her dash warping which is impossible and for an additional 500 they hacked her dash up in order for it to work. This is only an overview and not minute details like promising it would be done in time for appointments she missed or promising it would be done Friday before close and closed with her car locked up at the shop among other things. I tried to work with them for her and after first contact I got no call backs and neither did my mom. She had to go up to the shop personally to get any info and out of frustration got her keys and will never be back. I have spoken to the owner on numerous occasions before this always great service... Asked to speak with him multiple times, no call back. Mom said as soon as she walked in the last time he ran out of the room and Noone would get him for her. I will never be back.
My favorite auto service
Drove in to stay the weekend and the turning light goes out as we hit Weatherford so I call to see if we can get serviced today when arrival about 4:45 and closing at 6, Tyler says, should not be a problem. We were literally in and out within minutes! Staff was great, helpful and all around environmentally friendly! Will definitely go back for any auto fixing!
My wife & I have been there several times & always had great service. The guys who work there are always so friendly & make you feel very comfortable. If your looking for a place to take your vehicles, Service Pros is the place you need to go.
Excellent customer service! They had the problem diagnosed quickly, and thoroughly explained to me exactly what needed to be done. I absolutely love that they have same day service and their guarantee cant be beat. Thank you Service Pros!
Fast and courteous and reasonably priced!
Quick rundown. Qouted $1000-1400 for 3 rocker arms and possibly camshaft. Did the math on the repair. Rocker arms $25 each from dealer, 100% mark up brings to $50 each. Thats $150, for parts, camshaft 100% mark up $400 at most(though its not needed, already diagnosed). That puts me at $550 plus the 4 hours of labor which should be around $350 as long as labor rate under $100. Totalling $900. Now X out the part that camshaft is not needed. This total should be around $500. NOT TODAY, GET THE NEXT GUY....
Amazing service and a amazing staff! I went in for an oil change and got out in less than 45 minutes. The quality of their service to their customers is worth going back!
I was at QT next door and a wonderful employee Jose stopped me from putting air in my own tire. He graciously asked me to come over there and he put air in all 4 of my tired in less than one minute! FREE AIR. No pressure to get anything done to my car or to get it looked at! I didnt even think about using them for service, but I will come in right away for my car needs. I plan on visiting them next week!
I had my car done at Service Pros Auto Center Arlington, TX and I’m very pleased with the quality of work, fairness of the cost and service provided by them. I have found it way less than any other auto centers in the area and would surely recommend this place to get your car done right.
Service Pros was recommended to me by a few friends after I noticed a coolant leak and I was pointed in the right direction. Even at 8am the staff was courteous and welcoming. Bobby at the front desk was amazingly helpful and friendly. They quickly diagnosed my car and noticed a few other maintenance repairs that needed to be done that my local dealership had neglected to notice a few months earlier. They even gave me a ride back to my home so I can wait here for everything to be done today! Long and short of it, this place is great and I highly recommend then to anyone!
Probably the best experience Ive ever had at a shop. They have amazing customer service and helped get my 93 GMC Sierra back to running perfect and I cant thank them enough. I highly recommend them to anyone who needs service on their vehicle to go here. Thank you Service Pros for a job very well done.
You must trust them. Very honest and they do good work. Thanks to everyone works there. God bless y’all.
I had issues with both of our cars at the same time. The first car was diagnosed quickly and needed brakes replaced and struts. They were able to get the parts and repair that car the same day. The second car seemed to have an A/C problem of not cooling properly. But after several hours of testing, they could not find an issue and returned it to me working fine. As everyone knows, this hardly ever happens! They really increased my confidence level in their integrity. I would highly recommend this auto repair shop to my friends!
These guys are great! They know what they’re talking about and they take the time to explain the issues and the solutions. This is the most honest shop that I’ve Done business with and I recommend Service Pros to anyone.
Service pros auto center was very professional and helpful in getting my son‘s car alignment in a timely matter and back on the road in no time . Prices for service are great compared to other places. Talk to Tyler good service guy.
I have an old over 200,000 miles Chevy suburban. I couldn’t get the check engine light to go out, was going to take it to the dealer. Stopped in to service pro in Arlington TexasThey were fast upfront and even gave an excellent military discount super veteran and active duty friendly. And will waive the diagnostic fee if they make the repairs. Definitely recommend them.
TX heat was getting to my son and I, when we stopped into service pros in Arlington TX.Due to the windows not rolling down and my ac out of service.After listening to me explain, I changed the ac compresser myself.Frankly, because I could not afford to have it done. I recently was laid off due to COVID-19.And, I could not run it because I couldnt afford to have it flushed and charged.Tyler Kearns, took it upon himself in such a act of kindness, my words cannot even express my gratitude, and fixed it, free of charge.It means the world to my son and I!Give this company your business and put trust in them. If you ever need repairs.Thank you again Tyler, forever grateful-Marilyn Cole
They have been awesome! This is our second time using them and we are so pleased. We will definitely be going back. If you are looking for a reliable, honest, and friendly place to bring your vehicle, this is the place to go! Thank you Service Pros!
TAKE YOUR CAR HERE!!!!!!! This place is amazing, and quick! Initially, I took my car to the Toyota Dealership, because of a strange rattling notice my car began to make. Toyota told me the fix would be, in total, $700. I took my car to Service Pros Auto Center on my LUNCH BREAK, to get a second opinion. The staff at Service Pros were extremely welcoming, friendly, and knowledgeable. Jose, one of the mechanics took a look at my car, and told me, the noise I was hearing, was caused by a heat shield being loose. Jose took the time to clearly explain to me the use/importance of the heat shield, and allowed me to look at it as well. Jose also noticed my daughters car seat in the back and told me that he wanted to make sure my car was in perfect shape to drive and keep us safe. Bobby, the man who works the front desk, was SUPER welcoming, funny and knowledgeable about cars. They had me in and out with my car repaired in 30 minutes, and I saved $700. I took the time to write this review because I am a young woman who doesnt have much knowledge about cars and many repair shops have ripped me off. But Not Service Pros Auto Center. Great, honest quality car maintenance. Please, take your car here so you can experience their excellent service! Thank you Service Pros!!
I come here all the time; these guys were highly recommended to me. Every time I come they’re so nice, and I never feel like I’m being ripped off (being a young girl who knows nothing about cars). They go above and beyond for you, treat you like family. I can’t say enough good things.
AWESOME SERVICE!!!! Very professional and finished my vehicle in a timely manner!!! I would highly recommend to everyone!!!! Thank you
Wow. The level of service provided is unsurpassed. The Service Advisor, Bobby Pair, particularly is extremely professional and insists on going the extra mile. Complimentary transportation to and from my office.I tried to leave the driver a tip and he replied, No sir. Absolutely not. This is what we do at Service Pros. Still tried to leave the tip on the floor board and the driver tossed it back to me and thanked me for my business.You do not find establishments like this today. Thoroughly impressed and will definitely be returning.
Wow, I can’t recommend this place enough! Fantastic customer service! I had a car issue on my lunch break and they drove me back to work and picked me up afterward. Turns out I had a loose battery cable, which they tightened. I figured there would at least be a diagnostic fee, they said it was a simple fix so they didn’t even charge me. Genuinely good and honest people.
Everyone here is super helpful, honest and hard working..Everything they will do to your vehicle is explained and they answer all your questions..the waiting area is pleasant Bruce was very nice he even said if we didnt feel like watching the news the remotes were right there and we could change the channel.. if you have kids they even have a little play room for them.. So like it was all very welcoming and it felt like make yourself at home.. bathrooms are very clean too..the price was pretty awesome I paid half of what I thought I would be paying so very affordable.. Will definitely be coming here from now on..
Service Pros Auto eliminates time,stress and worry when it comes to maintenance or repairs. They will pick up and drop off your car to save time and money. Their service is OUTSTANDING with great customer care . They are family oriented and care about the safety of your family. I highly recommend them.
Had a very wonderful experience here today. Everyone working here was friendly, helpful and very professional. Was charged a reasonable price for my brake repair and it was done the same day and they warranty their work. And this place has dedicated space for young kids to play while you get service done to your car which is a stress reliever for me at least. My two year old wore himself out having a ball in there. Didnt whine or cry once out of boredom and we were there for a while.Today they had face painting and balloon art for the kids along with food, drinks and snow cones for all customers that were free. And someone told me that they were donating a portion of todays sales to help the hurricane victims.The only thing I would think to suggest to them would be to include a changing table in the bathrooms for changing kids but thats very minor. Overall, I was very impressed and will definitely be back.Kim Reynolds
The staff at Service Pros Auto Center have been awesome! It’s hard to find trustworthy assistance, as a woman. Every last employee explains service, price(s), options, etc. I bring both my vehicles here.
Excellent knowledgeable service with an added degree of courtesy. RareI highly recommend they service personal and fleet vehicles. They are my go to guys now👍
I was referred by Discount Tires when I inquired about a good mechanic. They told me right down the road and gave me a coupon for 10% off. I held on to it for 8 months. Last Friday I called them and spoke to Mike about a oil change. He was so helpful and said come on in. The car had a bad oil leak and power steering leak for about a year and I asked them for a estimate. I ended up talking to Issac about everything. Then Bruce came in and I ended up getting everything done. I didnt want to spend the money but it was too good of a deal to pass up. I did not want to get a timing belt or rack in pinion but I wanted to prolong my car for my son. Bruce was so helpful, knowledge and professional. They even drove my son and I home. He is like having a neighbor now I can call on for all my mechanical needs. All the guys are awesome and honest. This place is incredible and dependable!!
Excellent Customer Service. The atmosphere and professional staff made me feel comfortable and relaxed after having issues with my vehicle at other shop. I towed my truck from another shop to service pros because they could not fix the problem and blamed it on defective part.Service pros diagnosed the problem and they are currently getting me fixed up. Brad kept me informed of the matter at all times.Thank you Service Pros!!!
I saw this place on a website for getting my car checked under my Carmax Warranty. I chose this place because of the location and on their website it said they are kid-friendly. We have 2 walking tornadoes for children so a kid-friendly place is a must for us. They have amazing customer service and the Manager (I assume) Bruce has been great answering all of our questions and entertaining our littles. The lobby has a little separate play room with toys and a little playhouse for kids to play. The room is closed off with only one entrance and there are windows so the kids are in an easy view of the waiting table. Again, the customer service at this place has been astounding and they took care of everything. 100% will come back for other vehicle service needs.
Stopped in July 6th to have my brake light repaired; they had that bulb replaced in less than 10 minutes. Nice, clean environment, friendly, courteous, and great customer service. I highly recommend Service Pros Auto Center for any of your automotive needs.
Continued outstanding service!Bruce & Isaac are very professional and are both customer service driven. They explain what the issues are and provide options for proposed service. The mechanic that works on your vehicle will come out to talk with you and detail what work he completed.For top notch service and a professional approach to the business - I HIGHLY recommend.
Wow! My daughter and son in laws car wouldnt start so they had it towed to this shop. They were told it needed a battery, a starter and an oil change and the price would be $800 bucks! IF they decided NOT to have them fix it then they would be charged $140 for a diagnostic fee. Im pretty positive they never even hooked it up to the computer in the first place. I run an automotive shop in a different state so I know what parts costs but just in case, I called the local parts store (in their area). The starter was $133 bucks and Im positive the battery was just fine so throw in the oil change and youre honestly gonna tell me its gonna cost $800 bucks?!? I dont think so. I dont believe in ripping people off and thats CLEARLY what this shop is doing. Had I have been there, I would have asked for the diagnostic printout that you charged me $140 bucks for and then told you that I was gonna leave honest reviews all over the internet and to whoever would listen, that yall are seriously ripping people off, and marking up the parts by at least 300%. YOU people are the reason why automotive shops get a bad rap these days, taking advantage of people that dont know any better. Im taking my business elsewhere, NO thank you! Absolutely Disgusting.
A good honest mechanic/auto shops are hard to find, so at least i thought until I had the pleasure of meeting Dr Bruce and Jose-the Surgeon these gentlemen made my experience GREAT! They were very informative and knowledgeable, the shop was very clean and the atmosphere was pleasant. I will definitely TRUST them with all my vehicles, GREAT JOB, FAIR PRICES...............
Really appreciate the great service and rapid response from the staff and technicians at Service Pros at the 5611 South Cooper St. location. Technicians explain and physical show you the problems or issues with your vehicle, and they will get you the best deal possible! It is a clean and professional establishment. Great place!Just wanted to add an additional note! I could not get all the work done in my last visit so I’m back to finish it up! The guys here at Service Pros are outstanding! Bobby, Bruce, and Jose, have treated me like they were taking care of family! Can’t say enough good things about these guys! Thank you Service Pros!
Went to Service Pros to get an oil change. Found out that my car had very little oil due to a hefty leak from the timing belt. Robert had advised me at 92k miles that it was time for the belt to be changed. Being one to push the envelope, my car now has 106k miles. This is a very expensive repair.I also needed an inspection, my car failed the emission test, the expense to repair is $800. So much for driving a higher end car lol.I feel Service Pros are very honest, they actually show you what is wrong, and the cost analysis to repair. They are very respectful, and not in too much of a hurry to explain details. The office has a comfy atmosphere.As far as the cost for repairs, I guess it is what it is.Thanks Robert for your caring attitude and detailed explanations!Deanna M.
Service Pros are the best. I have two cars they have worked on for me. A Mercedes and a Volkswagen. No matter which one they work on, they always give me tip top service. There customer service is the best in the land. So nice and courteous even when I am upset. Try them I am sure you will like them.
Ive had all 3 of my cars serviced here.... I LOVE IT.... THEY ARE EXTREMELY NICE AND LADIES YOU DONT HAVE TO WORRY ABOUT BEING MESSED OVER HERE... YOU GUYS KEEP MY FAMILY AND I ON THE ROAD....LOVE YOU GUYS... #BRUCE UR DOING AMAZING JOB......Update ... Servicing yet another vehicle here and very thankful for this place.... You cant ask for anything better
I have worked on cars for myself and been in the customer service business for over 35 years. I know how hard it is to strike the perfect balance of a job well done and good customer service. Customer expectations and reality are often hard to line up. Service Pros convinced me they had the staff to do the job right. The atmosphere was one of family, they made me feel welcome and at home. I would highly recommend them and plan on using them for all my future routine maintenance and auto repair needs.