When our business needed our six large awnings recovered, I called three local companies – all highly rated on Google – to get estimates. One company never called me back, and another told me to email measurements and some photos and he would get back to me (which he eventually did, three days later).Tim at Softek Fabric Awnings was the only one who not only got me an estimate within the hour, but was out later that same day with fabric swatch samples to choose from. After project approval, his crew was there the very next day taking down all the awnings and carting them off, and barely a week later we had beautiful new awning covers for a great price.Those of you who have lived in Atlanta for 20+ years as I have know that our thriving economy has made it a challenge to find quality subcontractors and craftsmen. Our city’s demand for construction professionals simply outweighs the supply. And because of that, the most popular ones sometimes get lazy when it comes to customer service: deadlines get passed over again and again, messages go unreturned, and quality starts to slip as projects are rushed. That’s why we’re so happy to have discovered Softek, a company that has not forgotten that courtesy and professionalism should be the rule, not the exception!
We recently replaced an old fixed awning on our deck with a new one from Softek Fabric Awnings. Tim MCGuinn was the guy whom I dealt with on the phone and he was very prompt in his response. He gave us a reasonable price quote and most importantly, I did not feel pressured to work with him. He was quite calm and jovial during his visits. During awning installation he also took care to secure the structural frame with additional fittings. His team (Tim and 2 more people) did a great job and they completed their work within the time frame they mentioned.
Best price around, had a quote to us within hours, kept our project moving along quite swiftly without any extra encouragement from us. Top-notch in customer service and professionalism!
Great customer service and prices! Make sure to speak with them about your project as they do custom fabrication too!
Left a 3rd message for Tim at Softek (at the correct number)….. never heard from him. Rude!
Excellent job quality, good price, professionalism. Highly recommend!
Tim and crew were awesome from start to finish. Definitelyworth calling them first😊