Amazing staff! I absolutely enjoyed my experience here. All the store associates are very friendly and ensure that all your questions get answered. I had the smoothest experience ever here. Great job guys!

I was told that my technicians visit would be free, so I consented to it. My next bill was double.Update: Im only in the 3rd month of using xfinity and they raised my monthly charges $10 and billed me without informing me or asking if I was still ok with that plan. Unbelievable. SERIOUSLY thinking of switching to a company who actually respects their customers.

We came at 2:30 pm on a Saturday. There was no wait. We were returning a cable box. They took it back, no questions asked, and refunded our account. They didnt try to up-sell us on anything, which was refreshing. We were in and out in less than 10 minutes. Great customer service! Also, the inside is super nice, with plenty of seating.

Wow amazing store plus the great costumer service. I highly recommend this shop!

Beautiful new store in a tremendously convenient location. Staffer was wonderful - smiling and happy. I was in and out in a jiffy. Very pleasant experience.

I am very disappointed at the lack of customer service on my visit today, from a representative to many representatives to the manager not checking on me before I left to see if everything was okay. I felt the representative were extremely un-professional and because of their actions I will be switching to ATT, I was a customer of Comcast for over a decade.

The staff at this store is outstanding. Super Attentive, Super friendly. No one dawdled around while I waited for some one to wait on me, as I have experienced at other Xfinity stores. The minute I walked in the door, I was approached, and all my questions and issues were immediately addressed, answered, and fixed. Awesome

Received EXCELLENT customer service from store manager Brandon Brown and team. He took time to research bill issue and received prompt follow up regarding when the issue had been resolved.

The guys at the store was very helpful

Went to this store on 12/17/2020. I had a problem with activating my new wireless phone and was not able to insert a new SIM card. I tried at home for two hours. The staff were so kind, polite and cared about my issue. Fifteen minutes later I had no problem. The young man fixed it all. Great in store experience.

I moved from NYC to Atlanta and it came with the normal moving pains, obviously Covid added to the stress. What I hadn’t factored in was not being able to get my cell phone to work. I had spent hours borrowing friends’ phones to get it to work. Nothing worked. I finally went to the Xfinity store on Roswell Road. The store wasn’t busy and Donovan Bryant must have seen I was in despair and proceeded to try different things and spoke to many people by phone. I really felt badly for him because the store had filled up over time and I knew he was potentially losing money helping me. He refused to give up and after 1.5 hours, my phone service was working. Having hired many people for management roles, I feel it important to give him a public shout out. This gentleman is 100% management material, knowing and acting in such a professional and caring way and many can learn from his die-hard customer service stance. You should invest in his future!

Customer service is top tier. Travia and Antonio were extremely helpful and informative.

Location is newly renovated and looks great. Antonio Scott was such a great help. He was very patient and knowledgeable, and took great care of me. I highly recommend this location and sales rep.

Was very impressed with this New Xfinity store. THE GENTLEMAN WHO HELPED ME WAS VERY PROFESSIONAL RESPECTFUL HELPFUL. THANK YOU FOR YOUR GREAT SERVICE.

Came here with a issue while I moved and couldnt figure out online. 5 minutes into the store and all is figured out. Mr. Donovan was professional and informative. Happy to be back online.

I wanna thank Donavon, and Antonio for their great service yesterday and today when my services were disconnected due to a old account balance in which it wasnt mines so I provided a lease and my ID with a address and all. They took care of the problem and also in 30 mins the block will be removed from whomever account it was. Thank you again Donavon and Antonio for your exceptional services and you two went above and beyond.

Adrian is the best!!! He helped me with the process of getting my internet service disconnected because my new apartment only used AT&T. He gave me his personal number for help with the situation, and I accidentally called him on his day off for help with the disconnection. He still talked to me and helped finish everything for me! Superb service!!

Hey, Chris Wallace is awesome! Got my 5G up and running in no time!

Fantastic service !

Super friendly representatives. Very quick service. There hardly was a line on mid day Saturday.

Great customer service from management on down. Had a great experience here. So glad I left sprint for xfinity mobile.

This store puts all doubts aside about Comcast. This store rocks! I had a terrible experience at the Buckhead location and resorted to this location in Sandy Springs to fix the issue caused by the reps at Buckhead. I asked for the manager, Stacy, who was very patient with me, listened to everything I had to say, and worked 100% on fixing the issue right then and there. She let me know all of the details about resolving the issue and told me to come back if anything should arise. The reps at this location are awesome, as well. They greet you immediately and are always ready to help out. The attitude they have with their fellow coworkers and with the customers is extremely positive. I will definitely be coming to this store from now on for all of my Xfinity services, even though its a further drive from my house than that of the Buckhead location, which should say something.

Cruz was amazing. Very knowledgable and patient. Thank you for your help.

Cannot say enough good things about Cruz Washington when he helped me with my new cell phone. Superb job!

Cool

Xfinity why are you closed? We need you now more than ever? Slow connection in this area.😕

JT was super, patient and completely resolved my problem in a very professional way. I couldnt ask for better service. From Sandy Springs, GA.

Disappointed

Chris was wonderful in managing my phone application

Adrian was great!! He is super informative!

Regina was amazing and quick. Great problem solver thank you!!!

Not open yet but they were still very polite and helpful when I showed up a week early. Seems they open November 7th, 2019.

I don’t know how you have survived this long. Must be regional monopolies. You have the worst “customer service” on the planet. You have made it impossible to work from home.

Can’t get anyone on the phone

Low-budget, unfriendly, and unprofessional. I was instructed to return a defective signal booster purchased through customer service, and was given a confirmation number. When i brought the device to this location and offered to show them said verification, they still did everything in their power to deny this return. I patiently waited until i looked around and could see that nobody was even trying to help, so I calmly set the defective device on the table and exited the building, letting them know ill take it up with customer service. They snickered at me under their breath as i walked out the door. F- them. I called customer care, got my money back, and now they can all kiss my @$&