If Auto Care Manager Dennis is working the customer service is great. If he isn’t working the customer service is terrible. Jordan is about as useful as a box of rocks but the box of rocks will give better customer service.

Great service, Dennis the manager was friendly and corrected an issue quickly and professionally. I look forward to returning to this particular auto care center for tire service when I need to.

Came in today limping as 2 of my tires where flat.... and the manager has great customer service.....and I was able to get all 4 new tires and oil change really good customer service! To the manager who helped me today thank you for your service!! I wasnt able to get his name but I really appreciate it!!!

The employees at this “Auto care center” have absolutely NO idea what they are doing. I attempted to have tires put on my Tesla model 3 & the gentleman who was the department manager refused to install my new tires due to them being “too wide” and them not having the “specs” for them. He also tried to tell me my tires that still have the tread paint on them because they have not been drove on are getting “low on tread”. I’m a service advisor & tire machines do not require specific “specs”. Also the 245/50R19 tires are NOT to wide for any machine. Not sure if the employees and department manager was just too lazy to take on the tire installation or if they are genuinely that uneducated.

Two times in a row now. I’ve had my oil changed and expressed the fact that after they change the oil there is oil dripping on my garage floor. Twice in a row, I’ve had to tighten my oil filter when I find the oil. Twice in a row, there is oil all over the top of my motor. And twice in a row, I’ve had to wipe down the entire underside of my motor. You won’t get me a third time. Just ridiculous. If I could give you zero stars and leave a review, I would.

I wish Walmart can increase the customer service quality. Just called for tires information and unfortunately, he sounds like no tone, no greetings with comments ‘not tires in stocks’. I have to say ‘thank you’ to him yet he has no manners and no response at all, wow! Please go to somewhere else.

Had a flat tire. They stayed past closing to fix it.

Didnt take a long time great customer service

I have to say. Dennis (the manager) is a wonderful guy. There was an issue and he completely rectified the situation and then some! He is an asset to Walmart. He now has a customer for life. Thank you very much for taking the time to care.

Went in to get a tire to replace a flat and then brought my car in to get the other 3 done. They sold me a 15” initially because that’s what my car requires. Then when I brought it in to get the other 3 done, they said it needs 16” even though the original tires are 15. Then they said it needs 15 in the front and 16 in the back. What?! But they don’t carry 16s in the brand of tire that I already paid for. These people were very rude and not once apologized for the mixup or gave me other options. They said they would only do the front ones and no refund since the car had already driven on the wrong tire size. I told them to take the new tire off, put my spare back on and I’d talk to a manager when I got off work. The managers at customer service were just as surprised as I was about the multiple size tires on a 4 door car. There were also 3 people waiting behind us at customer service to complain about the auto center as well. I luckily got a full refund. I would be much more understanding if they weren’t so rude. Jordan has horrible attitude and people skills. I kept trying to voice my concerns and it was constant “there’s a line we need to get you out of here” or snapping at me. Do not go here. I went to discount and the look on their faces when I told them what happened! They did all 15” tires since that’s what my car requires.

Every Walmart tle Ive ever been to has been a complete joke. Spent 4 hrs of my day today waiting for an oil change and tire rotation. Save yourself the trouble go somewhere else.

THANK YOU GREG IN AUTO!!! You are a lifesaver and we owe you big time! Thank you and the other associate that helped us (I didn’t get his name) but we truly appreciate your help!

I didnt even have to get my oil changed to experience the way they treat their customers. I was told it was first come first serve. So, I pull up in the open station and wait for some kind of instruction. Then a mechanic pulls up on the side of me and starts pointing. I didnt know if he wanted me to pull forward or what. So I inch forward and decided to roll down my window and ask. Instead of actually telling me what to do he just continues to point and get mad that I didnt know he wanted me to move so he could pull this car in. He continued to shake his head the entire time while pulling in and mumbling stuff to his coworker.Needless to say, this made me feel extremely uncomfortable. So much, that Id rather go somewhere else and skip the convenience of being able to grocery shop with my kids while getting that $40 oil change.Literally all he had to do was ask me, instead he treated me like Im a problem. Yeah, Im going to have to pass on a place that has guys openly treating you like that.

While the CSR at the front desk is nice and will gladly listen to you, the manager is a complete jerk and the entire department is a joke. I brought my car in for a standard oil change. When I came back to pick up my vehicle they asked what was wrong with the drivers side window, I said, it doesnt work why..The mechanic responds, ohhhhhhhhh..man if you would have told us it was broken we wouldnt have rolled it down. As my anger grew at the fact that it was -2 outside and my window was now stuck down and I am told its my fault. I tried to ask why they would need to roll the window down and or how I would ever know they would do that and to ask them not to. Their response was for security, so we dont lock the keys in your car, we roll the window down. There are so many ways to prevent this from happening, I am blown away and in shock by the fact that they wouldnt just take the key out OR realize that cars after the invention of key fobs that when the key fob is in the ignition or in the car, the car will not lock with keys inside the car as a pre built security measure. I am now out 60$ for an oil change, a window repair, that is my fault, and the loss of time to get this taken care of. Make your own judgement before you enter this place to do business..

Our new favorite place to take our cars . Thanks guys (awesome)

They always do a great job and Im in and out in joining time. Great techs at this location

By far the worst Walmart Auto Center I’ve been to. This is the third time they have more than doubled the estimated time I was quoted. The first issue was they let my truck sit here for over an hour and when I came back to pay, they told me they didn’t have the filter needed to change my oil. No phone call or anything. Now, after waiting the original 30-35 minutes, they are scrambling to find the right oil for my wife’s car an hour later...

Dont go here youll regret it.

Do not coming this Walmart! Ive been waiting 30min and they dont have filter! Said go to the dealer!

Got oil change and now Im leaking oil and my skid plate is gone

Great value and conveniently located.

They even reset my oil gage in the car, no wait time, excellent service. Thank you!

Inexperienced in replacing a car battery. Was not able to do the job on a 2011 Hyundai Santa Fe with factory equipment. Ended up buying the battery from Costco and installing it myself.

Horrible manager.