Best of the best!!! Jason is a truly wonderful manager. They took care of me and my car so well! Patrick have me a ride back to my car! Its driving beautifully now!!! Thank you all for your wonderful teamwork!!! Thank you too for finding and sealing the small exhaust leak. This is the only place Ill go to get my car fixed up. Honesty, integrity, nice, kind and professional, even when dealing with me (auto mechanics is like a foreign languages, so trust becomes Paramount and they are totally honest and trustworthy). Great work ethics and quick turnaround!

They got me in quick, theyre honest, and they have fair prices. Would definitely recommend.

Great customer service! The gentleman at the desk clearly repeated services I had requested the mechanics to check. Then, during the inspection he broke down the results of the inspection and gave me pros and cons of what my options were. He and the mechanics also checked my tires( for uneven tread wear) via my request.They definitely helped me to understand what my car needed and I felt like I was a part of the process, and I didnt feel like I was getting swindled. 🙂

Patrick was great with explaining the issue and the warranty. Paul was great mechanic who worked on the vehicle. Great job

Patrick was amazing, set me up with an appointment and had me in and out in a timely manner. I was very surprised because they were so busy (which any good shop is) and they still honored my appointment time. Most places even with an appointment take all day or days. I’ve brought multiple vehicles from Japanese, German, Italian, and American to them and they always do an exceptional job. Will continue to always use them for my servicing until they show me I shouldn’t, which I know the day will never come. Anytime someone says they need anything, Brakes Plus on Tower Road is my 1st recommendation 100% of the time. Keep up the hard work!

Break Plus on Tower Road!I brought my car to break plus which had kind of noise on front and passenger side tire to be fixed! They did not work on the issue! Instead of that they did something else and charged me more than $200 and did not solve the problem! It looks that they just brushed the breaks and handed to me with the same issue!I couldnt work all day because I had no car!They kept my car all day and even I had to call them to see if its done and then they said it is ready!The old team was really good and the new team does NOT know how to solve the problem!When I returned my car to be checked again, one of them said yes theres a problem, but the other one said NO theres no any problem!I DO NOT recommend any body here!Good luck folks!

Went in for a diagnostic first guy was super nice didn’t charge me cause he said it was just clearing codes and was told if the check engine light comes on again just bring it back and he would check it out brought it back because the A/C stop working after codes were cleared and the guy at the counter told me it couldn’t be there fault that he would have to charge even after I told him A/C was just fine when I brought it in. If I knew they were going to mess up my A/C and then charge me to fix there mistake I would have just gone somewhere else. Imagine driving in this heat with no A/C because somebody doesn’t want to fix there mistake wonder how much it’s going to cost to fix

The best service I have ever received. Definitely returning. Thanks guys

I took my truck to Breaks plus on Tower Rd 3 times in the course of 20 days to get my truck aligned. I left work one day two hours early and the final day I had to completely call off of work because they told me to have it there at 8am. My truck was perfectly fine prior to them working on it. Only reason I took it in is because I got new tires so I figured I’d get an alignment. Now the truck is unsafe to drive. If I let go of the steering wheel it will pull right so much I can almost make a full turn by simply letting go of the steering wheel. Today they again couldn’t not get it aligned because there machine was broken and I was not notified of this until 5:30pm, when I called to check on the status. I WILL NEVER use breaks plus again. Or have them touch my truck. I will go down the street to Les Shawb to have them clean up the mess Breaks Plus did on my truck. My truck is a 2021 and has 6,000 miles not it is unsafe to drive.

I have been a customer with brakes plus for years at the green valley ranch/tower road location, and I have always had a professional experience. The service men always do a thorough job and always suggest what I will need next on my vehicle to keep it in good running condition. I would recommend this business to others! From a well established and satisfied customer!!

They did a good job on my car! And they’re really polite and friendly! I really recommend this place!!!

Super professional service! It was my first time in this store, I’ll definitely come back. Thank you!

The people that work at the front are super nice and generous. The reason for the 2 stars is that you took 3 hours to do a simple brake check. To make matters worse while my car was in the air, I saw literally no one working on any of the cars in the shop and instead 6 guys just talking and laughing as if their customers time was not valuable.CONSUMER - DO NOT GO HERE IF YOU VALUE YOUR TIME.For management - if you didn’t have people that wasted time, you could have had 2 other walk in appointments on the books today. Your shop people are literally losing you money. Unless I’m just incompetent on how long it takes to check brakes and put the tires back on but I’m pretty sure it doesn’t take 3 hours to do. Brakes are your (assumed) specialty so prove it by not taking 3 hours to do a simple job.

My brakes were pretty bad (metal on metal). The issue had gotten worse. I scheduled a last minute appointment @ 4pm the same day and was running late. I called and spoke with Patrick. He said it was ok and that I could still come in. I got there and sat for about an hour. Unfortunately they could not take me the same day, but Patrick said to come in the next day when they open and they would service my car.I did end up leaving my car the next day all day. Because the brakes in the front were metal on metal it did cost me more than I expected, but at this point it was an emergency. The one thing I was a little disappointed with was that my car had been done and they didn’t call me to let me know. But the customer service was on point. Thanks Brakes Plus!

Thank you for getting the job done fast . I always come to this Brakes plus you guys are wonderful. Thanks again.

We were referred to this company by the Discount tire across the parking lot to replace wheel studs damaged by the tire company. The company couldn’t figure out how to remove the lug nuts( which discount tire had just removed and installed). Instead of finding a solution (any true mechanic shop could have figured out) they sent a juvenile driver out of the shop to go home 45 miles away at 75 mph with 4 lug nuts missing on the car. 2 of them on the same wheel. Extremely dangerous at best, but also illegal. The company purposefully put an adolescenct in extreme danger by choice. When we contacted them today, they offered to give us the wheel studs and do it ourself stating” why would you have us do it if we weren’t able to the first time”. Very valid point by the manager. After contacting the tire store about it, they were appalled. I would warn any person needing work for safety on their vehicle to stay very far from this company as they aren’t capable of problem solving. The manager of this store when confronted with the situation was absolutely the rudest person I have dealt with in any situation. I’m not one who has EVER filled out a negative review, but when you risk a persons life and refuse to take any type of responsibility for your actions, I feel it necessary to warn those who would attempt to trust them. Our next phone call will be with their personal insurance carrier and the NTSB to have their license reviewed. Please be careful and don’t take for granted that they should know what they are doing.

Great Customer service from the staff.Patrick at the front desk was very helpful of explaining the repairs and the prices.If I had any questions Patrick was there to answer them.The staff at Brakes Plus handle my car with care and on time.

Very professional and welcoming customer service! They were on time and very helpful.

These guys are my Go to shop. Always professional, always Good work. Ask for Jason or anyone of their friendly staff to assist your mechanical needs. Thanks again

Nick was very fast and on time with my car. Great service and let me know what I would need to come back for soon.

Wonderful mechanics, very friendly and super helpful! Patrick helped me out tons and everything went smoothly!

Great service. Explained everything. Good prices.

My experience here has been fantastic, they were super helpful and friendly would definitely reccomend.

This place is a joke, I took my truck in for a simple brake bleed ($69.99), they proceeded to take the wheels off & tell me that Im missing parts & it was going to cost me over $300 to fix. I took it home & bled the brakes myself which in fact was the ONLY issue. Basically they charged me a diagnostic fee for an incorrect diagnosis... an obvious attempted upsell job!!!Dont get robbed by Brakes Plus on tower rd.

Absolutely HORRIBLE. Vanessa is rude and extremely unprofessional. Brakes plus did a service without explaining it first which I refused to pay for. I’ve gone there two times for a diagnosis to change the lines on my AC and they forgot which line it was so now I have to go back AGAIN for them to see which one and then schedule another appointment for repair. Four appointments for one repair? And the shuttle they advertise is a joke. The worker said they don’t even offer one. DO NOT COME HERE. Avoid it at all costs. Just a waste of time and a headache. ZERO stars if I could.

Brakes Plus is awesome. Fixed my car quickly and for a reasonable price. I highly recommend them.

Patrick and Norman were very helpful and provided exceptional service!

I’m so glad I listened to my gut and only got an oil change at this location! Got an oil change for two of my cars. They couldn’t take the extra five seconds to reset my oil maintenance light so it didn’t reflect as 5% oil life.. I asked for a quote on the brakes (I knew I wouldn’t trust them with the work based on previous reviews I read) and over the phone Dennis quoted me a little over $750 (including the $50 oil change). I get home to see the quote is actually for $622, $80 (or more) less than what Dennis said over the phone. Tried to get one over and have me agree to a higher amount over the phone to lock me in.Laughable.

Parick was fast and helpful.Only place I bring my vehicles for brake inspections, and alignments.

Our Service Advisor, Matteo has jumped through hoops to help us and is driving to Colorado Springs for our part. Cant say enough thanks for all his kindness and patience working with us all throughout the day!

Dennis was great to work with. Mechanic was thorough and took care of my baby! Thank you for a great job done, it is appreciated!!! Cheri Nakisha Horton

I call other places of the same company and had to do an appt. But in this location they just told me to drop it off and theyll call me when it was on the same day

Very friendly and super helpful, they were super busy and still got my vehicle done in a reasonable time.

This place has great customer service. They seem to have great knowledge of anything I can throw at them. ( Believe me, I am very picky, when I cant work on my car myself.)Even the service writer was very patient with me. Thank you.

This place was great. The staff were extremely helpful and friendly. They figured out the problem to my car so fast and had it back to me in no time! This is the place to go if you need your car fixed right and fast!

They were nice but it took longer than I thought it should.

Always a great experience. These guys know there stuff

If I could give 10 stars I would!! Shawn did a quick & amazing job on my vehicle. He kept me in the loop with any problems he came across while getting the job done. Definitely the best shop I’ve been to in Colorado! I recommend this place to anybody looking to get work done on their car.

Manny and his team are great friendly and very professional. They had me in and out in no time. I recommend this shop to everybody and their mamas. Manny didnt give me any run around and was very nice. Ask for Manny he will take care of you and your family.

Friendly staff. They always get me in and out and do a great job.

After my last experience with Brakes Plus of of Tower Road and I-70, I felt the need to update my previous review. When I first came into this location, Manny and Shane were the two people helping me out. They were more than fair in the way they treated me. Although many frustrating issues arose, they handled everything with compassion and patience. Then came Sean showing everyone up. Unfortunately, due to the pandemic I could not afford to tow my vehicle to get the transmission fixed. This location hooked up a veteran up. Sean did not even hesitate to help me. The compassion of this team is fantastic. Definitely a good management change they made.

Dealership said I needed a brake fluid flush for over $130 Brakes Plus could do it for $50 so went there. After arriving they checked the fluid and said it was still clear so didn’t need flushing. I had them replace my wiper blades instead! Highly recommend this brakes plus location!!!! Everyone there was super friendly and professional!

Excellent work and satisfied costumer service.

I have been coming to this location for many years now. Staff is very friendly! Shawn is very personable and professional. I appreciate information provided to me in a way that I can understand what is needed to keep my vehicle in top condition. Highly recommend this location!!

They kept my car for 2 days, then installed a damaged part. When finished, they never called me but lied that they did when I showed up. I couldnt use the car but it took a whole day again to replace the parts yet did not call me when it was ready and lied again that they left a voice mail.I drove off just to find the lid of the section which they worked on, lying on the passenger side - not placed back. I have the video and pictures.I am very disappointed.

I had an amazing experience at BrakesbPlus! At my last oil change the dealership told me I needed front and back brakes. Brakes Plus looked it over and advised me only the back were needed which saved me over 100.00. They also have a lifetime warranty on the pads. Shane made drop off and pick up a breeze he was friendly and had attention to detail.. This is not my first experience with Brakes Plus but I think I found my favorite location!

Staff was really professional. Dennis was really helpful and kind would recommend to go to.

I was there for my head light bulb change for 4 times. They never put it in the correct way. They wasted my time, money. Now they are saying it’s a electrical problem. Not professional mechanics. And the guy on the phone Norman was rude.

Shane and his team were fantastic. They did an amazing job and explained to me about my car and what needed to be done and what didnt and why. Super friendly and efficient. I would recommend coming here.

Manny is great at what he does. He let me know what it would take to get my vehicle back on the road. Great friendly team. Norman was very funny and I really recommend everybody to this shop. They really care about your safety.

Go get one thing fixed and they try to find fifty other things to upcharge. Thank God, Just a Alignment and we know whats been done on our truck already.

Friendly staff, great service, great price. I was in and out in roughly 1hr. with not appointment. Will definitely come back.

I had service done on 3/17/2021 Mr. Marks, I believe was his name was very helpful. He went above and beyond my expectations. I actually left earlier than expected. The people there are friendly and very courteous to the needs of the customers.

Great staff and very professional. They will not nickel and dime you and will tell you how it is rather than fluff it up to make more money. Shane is amazing and always so helpful. 100% recommend coming here

They did a good job on my breaks

I am a customer for life! Shane was so welcoming and friendly here, got my car in and out for an oil change. Completely satisfied with their service and how professional they are, but also make you feel like family. Thanks for the awesome experience, I will be back. :)

Very professional, fast and friendly. Shane the manager there would not allow me to leave until I was satisfied. Really happy I brought my car to this shop! Highly recommended

The workers here are super friendly, they work quickly and do an amazing job!

Shane and the team are very helpful and knowledgeable. They took the time to show me where the problem was with my car. The staff is friendly and welcoming. Definitely appreciate them!

Very prompt professional and honest services!

Had my vehicle in for a brake inspect. When done the first thing I noticed walking to my vehicle was a piece of window trim sticking up. Upon closer inspection the tech had rolled down my window and it had jumped the track. Rather than fix it he just left it. Im sure I will be told that I should have gone back in and complained, but I too work in a similar business. You dont have to tell us because if we break your window we tell you about it and offer to fix it before we just give you your keys. This store loosing out on the $750 worth of work they quoted me.

They did a great job working with me until the issue was found. I couldnt be happier with the service I received.

I have been coming to this location for years, bringing both my vehicles here. I send my adult kids, family and friends here when they need something done on there cars. The entire staff is exceptionally friendly and very knowledgeable for everything I have came to them for, as a hard working nurse with two jobs I need a dependable vehicle, and this crew keeps me rolling. The management team (Shawn Culton) always does thorough explanation of what needs to be done and how long It will take to be ready, he is very professional and always with a friendly smile to make me feel comfortable. I really appreciate there compassion and respect of my time. they not only meet my expectations, but go above and beyond to be sure I am a happy, satisfied customer when I leave, which is why I wouldnt take me vehicle anywhere else.

The manager, Shawn, is so friendly and professional! The shop was clean and they followed safety guidelines. Paul did my brakes and oil change, he was so quick and efficient! I will definitely be bringing my car back here to maintain it! Overall a 5 star experience!

I have never been so upset and stressed out until today that they screwed up my 14 Tundra so much. I went in on saturday and got my break/coolant fluid flushed - done, however, the next day when I parked my truck in the parking lot at my job and 2-3 hours later, I realized that my coolant is so low that its not even close to the LOW line. And then I went in on monday to get it fixed and they said it could be a air pocket....so they checked it for 30 mins or so and found NOTHING. I didnt see any leaks around my engine, so that tells me they didnt put enough fluid in there when they were suposed to. And then the next day, I got my brake pads, rotors, and fog lights replaced and boy am I NOT happy.First - They lost 2 bolts around the skid plate area, 1 on passenger side and the other 1 on the plastic front cap that holds the skid plate into place, and I just bought 3 of those bolts recently to and they sure werent cheap. (They need to pay for that on what they lost of mine)Second - When they were working on the fog lights they lost 3 pins around the corners, all 3 on passenger side so they had to use a old screw to put on my truck (LIKE SERIOUSLY?!?! Tell me before you put it on).Third - When they changed my rotors and brake pads, they over threaded the allen sockets on my hub caps on ALL 4 wheels (YES, ALL 4 WHEELS), so the next time I get a tire rotation, theyll all have to come off and I have to drive them off because those rims and hub caps are discontinued so dirt and debre will get inside of them.Forth - They also damaged my bellow clamp on the rack and pinion passenger side so I had to get a new one.Lastly - I had to go back in today becuase they forgot to put my aftermarket socket in my glove compartment and they shouldve known to do that from the start.So I am NOT a happy camper and I would never EVER go here again and do all that work MYSELF or go somewhere else with better technicians and know how to do there job properly the right way and make there customers happy. Very stressed out and disapointed. 0/10

VERY disappointed in the phone service while trying to make my appointment. Got put on hold, after explaining my needs. New person finally answered and insisted that I start explaining all over again. What happened to the guy that already had my information??Don’t have the time for this and sounds like they were too busy to get to me any time soon, so off to do the repairs myself.Might try again another time, but this sort of thing is just not the thing, ya know?

Ive been going to this particular location for years. Never really had any problems with them until today. I had an appointment at 4 pm for an oil change. I called back at 5 to check on the status of my vehicle. I was told it would be ready by 545 pm. I got to the shop at 550 pm and was told if I can leave the vehicle there so it can be worked on in the morning. It blows my mind that it would take two hours just to do an oil change. I was never given a good answer on why it wasnt done before the shop closed at 6 pm. This was very annoying! I tried to call the GM Shawn Culton but he wasnt there. Manny picked up my phone call and he was able to get my truck in. Shane was nice enough to make things right with me. I hope these problems dont happen again in the future

They were very professional. They showed me what was wrong with the car and shared what they needed to do to correct the situation. They also gave me the best price on the service. Highly recommend using them for your car needs!

Awesome staff. They went through every detail with me for the reason of my visit before they even touched my vehicle. They wasnt just tryin to take my money.Awesome communication with Shawn and Shane.Great guys. Thanks Breaks Plus.

Team at Brakes Plus were great to work with. Kept us informed and up front about price. We had 2 vehicles taken care of and will return when we need them in the future.

Good service & friendly staff.

They were great! Friendly A-1 service...great staff..

*EDIT*I am so happy with the service that I have received at Brakes Plus Aurora! Shawn and his team were very corteous! I went in for routine maintenance and I was so pleased with the level of professionalism that Shawn and his team displayed. I was in and out in no time and everyone was very nice! I will definitely be bringing my vehicle back to this location for all of my car repair needs.

I came to brakes plus after hitting a curb on my way to work in that crazy snow we had. I was in a panic because I didn’t know what was wrong and I was overwhelmed with the possibilities. The guys at brakes plus took care of me and helped me when I was in crisis. I am so thankful especially to Manny and Shawn for all of their help in getting me through this tragic event. I definitely recommend them if you need work done because they will help you and have the work done in a timely manner! I am thankful to have brought my car to this shop! 🙏🏼 Words can’t express just how thankful I am to these guys!

Great service by Norman! I had an issue with tree rats eating my head light wires, they fixed the wires and gave me pointers to keep them from eating the wires again 😁

Shawn and his team went above and beyond. We were stranded in Denver trying to make it to Colorado Springs and our water pump broke. It was leaking fluid everywhere. Shawn was able to get us in immediately and worked the entire evening to make the repairs. They were efficient, professional and friendly and honest. We would trust them with our vehicle any time. Shawn you have a customer for life. Thanks again for being awesome!

Great stuff. Shane is very knowledgeable. Made me feel comfortable leaving my car with him. Everything was perfect.

I brought my car in last minute and Shane was so hopeful! He got me in and out with no problem! This is the brakes plus I love to come at! Great customer service!!! Thanks Shane!!!

Shane is a 1st Class employee and provides 1st class service!!! Highly professional and gives quality services.. I recommend his location for any work and maintenance on your vehicle.

I just love the service and how they help me out

They dont know how to change oil in a shop full of tools without breaking vacuum lines, and of course they say nothing about it. Their oily prints are all over the area which is enough proof they did it. Not taking any of my cars here again.

Takes appointments. Fast and friendly service. A clean shop.

My overall experience was great. Customer service was spot on! Shane and his team took great care of me and my car. Would recommend them!

Manuel is an awesome guy,He knows what needs to be done to keep my car running. I feel confident with his professional advise.

Brakes Plus on Tower is awesome. I have to give a special shout out to Shane because he really worked with me on getting my brakes fixed. He was very professional and kind I couldn’t ask for better service from these guys.

Had an axle and hubcap about to fall apart. They fixed it within hours, gave myself & my siblings a ride home. They were fair with the price and picked us up to retrieve the car. Shawn was kind and very efficient. 5 out of 5 stars!!

Busy place but still excellent customer service. Thank you Jordan.

Great guys, they had me and my buddies problem fixed in no time! Incredibly observant people with a good sense of humor, I recommend!!

Brakes Plus is my place to go to for Oil changes. Nice and reliable service. Plus prices are very affordable.

The whole team is amazing and attentive! Had an early morning appointment and they hopped on it right away! I will continue to use them for all my car needs!

Great experience overall, and they made sure to take care of all the problems my vehicle had. Will definately return to this location

Oil change was fast and cheaper than what it I thought it was going to be. Fast friendly service!

Shawn took care of my Jeep. Great service and value. Thanks again for a great Job

Manny was amazing kept me updated and made sure everything was done correctly !!

Our experience w/Brakes Plus in Aurora was disheartening, due to an unfortunate customer service experience with their general manager (Shawn Culton). I do hope this concern is escalated to the corporate office, as Shawn is not representing your company professionally and would hope youd want to hold your employees to a higher level of standard. We took our vehicle into Shawns location in Aurora, CO to be fully serviced (oil change, check brake pads, check all fluids, etc.) as we are traveling 9hrs. this following week to visit our parents. We had to take our vehicle in again today, as the coolant light went on indicating low level. It was disappointing we had to take our vehicle back in (as we asked for all fluid levels to be checked last week). We called ahead of time and were told we would get right in and someone would just top off the coolant. I took the vehicle in today to wait in line for a half hour (not anyones fault there), but then after being checked in waited another half hour. At this point I asked if I should leave the vehicle all day, which I didnt mind, but wanted a general idea of how long Id be waiting. After another 20mins. I still was not given an answer and was disappointed at the lack of customer service provided (especially being the second time taking the car in for their oversight). Shawn came out to talk to me upon voicing this concern and I was very shocked at the way he spoke to me as the general manager. Instead of starting with I apologize you had to take the car back into us this week and also for the long wait he began with Well I was here when you brought the car in last week and I know they checked the fluids. I was a little taken back by his approach and showed him the picture I took of the coolant light being on (I have attached the photo to this review). I told Shawn it just may have been a better customer service experience if he gives the customer the benefit of the doubt if they said their coolant light is on? At this point he didnt even apologize for his rude and argumentative demeanor, he just said that theyll take care of it soon. Honestly, a genuine apology would have went a long way. After they finally finished my vehicle I was transparent w/Shawn and told him I would be submitting my concern to Brakes Plus corporate office. He immediately again became argumentative and condescending and continued to interrupt me when I tried to explain to him my concern. After expressing my concern he FINALLY said well Im sorry you had to take your car in again this week. It was just interesting that as a general manager it was difficult for him to just acknowledge a possible oversight of his shop and to be accountable. This is typically the first role, function, and trainable attribute that a manager role presents. I, myself, have never experienced anything like this at a management level in a customer service industry. The company I work for would view this as inexcusable behavior, if they were to conduct themselves as Shawn Culton did today. There are always errors and mistakes in any industry, but it is the way an escalated manager/supervisor can resolve a conflict or error that reflects on the integrity of the company.

Shane was great. He was able to get my car in for an oil change and very professional and very nice.

My vehicle has been serviced here for over 2 years an manny Lara has been helping me the whole time I appreciate his professionalism an explaining details

Bringing my vehicle up here after getting a quote from another place was the best decision I have made thus far. No appointment was made before hand. They took me in as a walk-in if I could leave vehicle. Within 2 hours of dropping off Vanessa called and left voicemail with diagnostic findings. (Had to wait for scheduled appointments). Gave the green light to fix. My vehicle was ready for pickup in no time. They came in a fraction less than other quote. Shawn Colton and his team at Brakes Plus rock. They got me back on the road in no time. It was a blessing. Stay blessed.

Matteo and the whole brakes plus staff are amazing.

Ask for Shane these guys really know their stuff and gets the job done in a timely fashion definitely a recommended spot thanks again Shane