Excellent value this time. Carolina and Beverly were pleasant for both visits. Happy my glasses came in within a week. 🤓😎

Dr Badowski is a very rude person. She Needs to learn how to speak to customers in a professional manner. Beverly is just as rude as the doctor. She rushed to fit me in my frames, threw the paper on the counter at me, instead of handing it to me, that I needed to look at to see if my progressives were what I needed. These two, Badowski and Beverly seem prejudice, as Badowski attacked my husband in an unprofessional manner about his mask. His mask WAS ON HIS NOSE, just not on the bridge because he was trying on frames. Another female blonde customer had her mask down to her chin trying on frames while working with Carolina and nobody attacked her. I now have glasses and sun glasses that ARE NOT adjusted to fit correctly because they were SO RUDE, I couldn’t deal with the environment and I got my glasses and left. After calling customer service twice, I still cannot get a district manager to call me back to find a location or time to get my glasses adjusted correctly. This will be the LAST time my family will ever deal with this optical store. Glad we figured this out before my husband and 3 sons made appointments. Im just in tears because after waiting for my glasses to come in, I am stuck NOT ABLE TO WEAR THEM, THEY WONT STAY ON MY FACE WITHOUT BEING FITTED. Hundreds of dollars later and I cannot get a call back. Just HORRIBLE!!!!!

Great customer service! Carolina and Beverly are absolutely a pleasure to work with, and they are so helpful and friendly. I highly recommend this facility!

Dr. BADOWSKI, is very rude to be a doctor dealng with public . I was sitting alone in the shop NO ONE within 6 feet, and she abruptly approached me seconds after I lowered my mask to get a few clear breaths. When advised her of this she cut me off and dismissed me. Not worthy of my business ever!!! Choose another location.

Dr. Badowski is great as are the opticians. All provide excellent service. Large selection and can earn JCP rewards too. Highly recommend. Cant wait to get my new glasses

Took one step into the store. Lady told me they were closed and could not attend me. It was 4pm and there were people already inside the shop looking at glasses. Do not recommend this place, I suggest you go upstairs to Lenscrafters or Pearl Vision on the other side of the mall. They will greatly greet you and help you.

I took my 92 year old mother to the optical department at town center of aurora today. The optician Karen was so rude to my mother. She talked to my mother as if she were a 2 year old. Very short with her and disrespectful. I called and filed a complaint and also gave this women a bit of advice. Like get a bedside manner with the elderly. On the other hand the optical manager at the desk was amazing and polite. I also called JC Penneys and gave kudos to Michelle at the desk. Will not go back to the optician and not recommend others to either.

There are plenty of other optical locations at this mall. Dont go to this one unless you enjoy having an optician thats rude and dismissive of patient concerns.

I went to JCPenny Optical this past Tuesay, where I was lied to about return and exchange policies, this was verified by JC Penny Optical, customer Service. I am very disappointed in how I was blatantly lied to and treated as if my service was not equally important as the customers who came after me. After patiently waiting over an hour, for my turn, I was given the option to be called later in the day or settle for one of the pairs of glasses I picked out, even though I was not pleased with what was available. The person helping me kept repeating that she needed to get to her other customers, theyd been there between 5-15 minutes in comparison to my 1 1/4 hours, at that point. She rushed me into making a decision that I am disgusted with. I will NEVER, do business at this location, again! ZERO STARS...UPDATE: I am very pleased to report, that JCPenny customer support, responded, quickly, to my concerns and I would like to extend my gratitude to them... Customer support and the GM, get a 10 STAR- rating for taking my complaints seriously, looking into the matter--as they promised, getting back to me -- as promised; and, I was satisfied with the resolve.

Worst place Ive ever been to...They dont have enough staff and the staff they have dont know what they are doing.Doctor was very nice but seemed like in a hurry...They say theyll call me when they get your glasses ready but they never did. I gave them a month and I went there...they only had one pair done. Its been more than 6 weeks and they still dont have the other one.When I call to check if its ready they tell me theyll call me back and never do.I wouldn never recomend this place.Next time Ill stick with VisionWorks!!

Absolutely awful do not waste your time

Great prices and good friendly service

My husband ordered glasses on Feb 8. The lab does not know where glasses are and they are paid in full. Should not even given 1 star.

Good service.👍

Nice