I had the absolute best experience. This was my first time buying bulk rock (river and breeze) and everyone was so helpful on the phone during order and delivery scheduling. I needed 6 tons total with delivery to alley and they were able to accommodate this by using 2 smaller trucks. Best part was Nathan who delivered the rock! He was so friendly and helpful (helped me find a way to not dump all the breeze on some weeds, and I am VERY grateful for his expertise), and seriously just an all around great human. Wonderful overall experience with Pioneer. I’ll 100% use them again.
I just had 4 yards of red mulch delivered, and Nathan did an amazing job. He called me to let me know that he was on his way, and also pointed where the material should be dumped in order to make it a easier as possible for me. Overall great customer service!
Ordered a few yards of mulch as a quick alternative for landscaping my backyard for a family event. The driver, Nathan, was awesome! He arrived a few minutes early and was very courteous. I was having trouble deciding the best location for him to leave the mulch and instead of rushing me, he asked me a few questions about where it was going and how quickly I planned on getting done. Because of his help, I was able to make a decision. Once it was decided, he quickly delivered the mulch onto my driveway and did it kept it neat! Because of his customer service, I’ll definitely be using this company again!
Just got a delivery of stone. I asked the driver, Nathan Gray, if he could dump it in the exact spot where the wife wanted the stones, so I would not have to move a literal ton of rocks. Nathan did an AMAZING JOB! He was very careful and very precise. I would HIGHLY RECOMMEND Pioneer, and if there is any way to request Nathan, do so. You will not be disappointed
My pup and I both love our new turf backyard!The customer service from everyone at both the rock and turf shops, the delivery, quality of the products, and prices all exceeded my expectations!The store manager Josh and his staff were incredibly knowledgeable and helpful in putting together the materials I needed, giving advice/planning for the install, and scheduling the delivery around my schedule.Ill use these guys for any landscaping needs I have moving forward. 10/10 would recommend to anyone!
Nathan Gray was absolutely amazing!!! On time, friendly and extremely polite. I highly recommend the Aurora Pioneer yard for any future orders. Five star review!!!!Rick with Sandberg & Millers Design Group
I just dealt with Xavier and he was the best! He took the time to personally help me pick a rock out that I needed and made the process so simple and quick. I will always buy from Pioneer if they continue to have employees like Xavier!! Their prices are fair, they have good people, and they make getting what you need, simple and quick! What more could you ask for???
We recently purchased a new home and worked on our landscape over the summer. My husband (KP) and I visited Pioneer several times a week over the summer. Xavier went out of his way to answer our questions and provided excellent customer service. We would recommend this location to anyone! Their service is great and if your are lucky enough to get service from Xavier, it will be exceptional.
This company is untrustworthy and cannot do simple math. I called Pioneer and spoke with Tony and ordered half a ton of sand to be delivered. By their account, half a ton should be 125 square feet by 2 inches (which is 20.83 cubic feet, 125 sq ft x .17 ft= 20.83 cu ft). Half a ton is the minimum order which would be 11 cu ft MORE than the 9 cu feet I needed.Sand was delivered while I was at work and I knew upon seeing it that it wasnt nearly enough for the amount I needed to lay substrate in my chicken run and coop. There is no way there is even half the amount I ordered. I needed 9 cu feet, which would have been almost half of the total ordered. I filled 4 wheel barrows 1/3 full.I emailed Josh and he said he could deliver another half ton for just a $60 delivery fee and the additional sand would be free. This is ridiculous. If they had delivered the correct amount I wouldnt be in this situation. Im now making plans to visit Home Depot for the remainder at about $10 per cubic foot which will still be less expensive than the free sand plus delivery free. Future orders for larger projects will be purchased by a more reputable company. Steer clear of Pioneer Sand and Gravel!
The driver, Nathan Gray, was very professional, asking me where I wanted the gravel, and we briefly discussed the relative benefits of where I wanted it and why, how big a footprint it would use, and agreed on the best place for the load. He was very personable as well, making for an overall great experience buying from Pioneer Landscape.I would also mention that the sales person was also extremely helpful.Together, we will certainly go back for our needs for soil, mulch and stacked stone.
Always great business and customer service at Aurora Pioneer. Special recognition to Nathan Gray for delivery to our home with ordered landscape materials. Nathan was courteous, respectful in assisting with delivery and drop of materials assisting us with greater ease of access to our work. Thank You Nathan and Aurora Pioneer, more business to come!!!
Pioneer was great to work with from order to delivery. Nathan Gray delivered 1 ton of 3/4 inch river rock and dumped it with precision in a very tight area. It was impressive!
Nathan was friendly and he was right on time with my delivery! Customer service was great during the ordering process too. Thanks
Great service! Xavier provided awesome customer service, answered all my questions, made my purchase easier than expected! Also, price was very reasonable. Thank you,
Visited Aurora Pioneer today to enquire about some home renovations projects and materials needed. Spoke with Xavier on the Sales Desk. He’s an excellent ambassador for the company and both my associate and I locals from Aurora were thoroughly impressed with his service, advice and manner in which he dealt with us and our plans to order from Aurora Pioneer. Keep up the the great work and look forward to doing business in the future. Richard & Gary X
I was getting some rock and wasnt quite sure how it all worked. Johnny was very helpful and personable. I will be back!Laura Padgett
John and Xavier were exceptionally helpful as I had never used Pioneer Landscape Center before. They were patient and answered every question I had.Demetrius loaded the rocks into my pickup. He was conscientious and was skilled at loading the truck bed with care.Thank you! It was a great experience and I will be back for the next project!
Pioneer Sand and Gravel is awesome! My HOA required me to replace the mulch in my yard in 5 days. With challenges of a short timeline and a disabled truck, Pioneer of Aurora’s customer service has renewed my faith that there are companies that care about their customers. I really appreciate my neighbor Travis the VP of Finance, Josh the manager of the Aurora location, and drivers Mike from Parker and Nathan from Aurora who placed the mulch in the yard so that it could be easily distributed throughout the yard. All of this coordination helped me meet the HOA’s deadline and avoid a fine. I will use Pioneer for all of my future landscaping projects!
Nathan Gray was profession and polite. He made sure I had the right rock ordered and placed it in the correct spot.
I bought a couple of ton of breeze and stopped up at Pioneer on a Saturday and the dirt delivered on Monday morning by Nathan Gray. Couldn’t ask for easier order and more professional delivery. Real nice driver, great job!
This is the best place to get landscaping supplies. Everything from large trailer loads to just a couple buckets of rocks. Always easier and cheaper than Home Depot. Xavier was really helpful with all my needs.
Huge shoutout to Xavier, Britteny, Jaki and Dan. Great customer service above and beyond right at 10 minutes before closing time a week ago Saturday. Really appreciate them taking care of me, a small retail customer. Thank you!
Thank you Xavier for great service always! This guy always has the best attitude and customer service.
I went to get some squeegee to use for a hand rehabilitation ball and Xavier and Johnny were very helpful. Thank you!
Pioneer is AMAZING!!!!! I had the most fantastic service from both Britney and Xavier! Xavier was able to give me very honest and knowledgeable advice, and Britney made me laugh so much, so between the both of them i had the most wonderful experience- snd because of their presence I will 100% be back again would recommend Pioneer to anyone and everyone!
Material delivered was exactly as expected. Nathan Gray was on time, knowledgable and very professional. Dropped right where we needed it!
Nathan Gray - Prompt delivery. Great service
Been doing business with this location for years. Great group of folks!Especially Johnny, Leo, loader James and delivery from Nathan Gray!
I’ve been trying to renew my backyard and I went to pioneer on Aurora. Every single time Xavier helped us to figure out the right material and the right amount. He is the most knowledgeable employee out there and if anyone need help they always go to him.
Johnny and the people over at Pioneer aurora are amazing! The customer service, attentiveness, and overall engagement is second to none. Just ask for Jonny when you stop in and he will take care of you!!!
Great customer service! A sales person, Xavier, met me before I got to the office. He shake my hand, got me a bottle of cold water and provided example that i was looking for my project. Looking forward in doing business with Pioneer.
Nathan G. provided a flawless delivery in a difficult residential alley. Appreciate the great service and quality decorative landscape product
I’ve been going here for years. For big projects and small. Ask for Xavier, Jaki and/or Leo and they take care of you! Thanks y’all!
Nathan gray was incredible, he delivered brown mulch and dropped it off as instructed. I couldn’t be happier with my order!!
Nathan Gray was a polite driver and they were on time and very helpful
Nathan Gray did great job. Pioneer is my go to for all landscaping material needs.
I ordered my rock from Xavier, he was extremely professional and courteous. He is a asset for Pioneer Landscaping company.
This place is garbage.First time going in I had a very large order of rock and sand. The employee behind the counter was overwhelmed with business and because of my quantity he handed me over to the assistant store manager. I gave the numbers to him… he said he would get back to me in a day or two to work out delivery. I gave him 4 days and never received a call. So I called him. Never was able to get a hold of him (3 attempts). Went to Quality Soil in Franktown. Customer service there was amazing. Ordered my rock/sand and picked my delivery dates on the same day. The ladies there were amazing.Second time going in I went for pavers (quality soil only had flagstone). Went in and talked to them. The employee behind the desk actually sent me to another company before even trying to help me get pavers picked out. Sent me right next door. Unfortunately they only sold to contractors.Third times a charm? I had no choice. Pioneer was the only one who was selling infill I needed for the grass. Actually got a hold of them. Got the infill ordered. Currently I’m waiting on it to be delivered. I’ve been trying to contact them for 3 hours today. No one will answer a phone. The option to leave a message just hangs up on you. Who knows how this will work out. Maybe I get my order, maybe I don’t?How they have such high reviews on google is beyond me. DO NOT SHOP HERE. Their customer service is beyond horrible.
After a couple of mediocre phone and email experiences to get my gravel ordered, Nathan showed up with the product on-time, and eager to do his job well. He maneuvered his truck in our alley until he had it exactly where he (I) wanted it and delivered precisely.Nathan brightened my day by being great at his job and taking pride in it, all with a big smile on his face and a little kindness thrown in. Joyful experience with gravel!
Delivery driver Nathan Gray was courteous, professional, and got the rock exactly where I needed it. Thank you!
I have been to this location,I would recommend Xavier. He is very knowledgeable and his service is great
The driver Nathan was friendly and professional refreshing on a Monday morning
Brittany was very helpful and fun to work with! We always love coming to Pioneer Landscaping, wouldn’t use anyone else
Xavier was very helpful with questions about their products. He also explained the process for loading as I have never done this before.
Nathan Gray it’s a really professional driver and friendly
Great service, easy process overall to find any of your landscaping needs.Definitely recommended!
If youre looking for landscaping rock, topsoil, paving stones, mulch - theyve got it all - in any quantity - from a pot full to truckloads and you can load it yourself or they will load it for you - or they will deliverit for a fee. Busy place. Nice staff. About 8 locations all around Denver.
Xavier and Johnny were welcoming, friendly, and helpful when selecting and purchasing products.
Great costumer service. Xavier is one of the best. Thanks
Fabulous to work with, so accomodating, and generous with his time, product knowledge and so so reasonably priced and affordable !!!
Xavier was very knowledgeable and very helpful. He knew excatly what I needed for my project. Hang on to this employee!!!
This is Isaac with Freeman Services, every time I go to the Aurora pioneer, the Employee, Xavier goes out of his way and Beyond to help me and my company. I get the best from the Aurora Pioneer Sand and Gravel.
Nathan Gray was very friendly and helpful.
Xavier is the best and alwasys very helpful
Always a good experience working with the team at pioneer .Xavier the customer service rep always goes the extra mile gets the job done .
Easy in and out. Reasonable prices
Xavier and Brittany help me great customer service
I stopped by Pioneer looking for river rocks to make a new native fish tank. I found some awesome red rocks and knew right away this was the route I wanted to go. I quickly realized I didn’t have a way to transport the rocks so I went to the office to see if they had bags or something I could use. The manager gave a brand new 5 gallon bucket and said that I could have it! I did not expect them to above and beyond so I decided to write a review.I’ve used Pioneer in the past and will be a life long customer based on the attitude of the staff and the awesome prices, you can’t get a better deal at any big box store for the items I need.
Fantastic experience! I stopped in to find rock for my yard and the girl Crystal was very accommodating. She gave me free rock to take home and see what looked best before I purchased. I highly recommend them.
Xavier and Brittany have proven to be good at all times
Couldn’t have had a better experience while landscaping a small project. Asked if I need help while hand shoveling! Thanks dudes!Fair prices and great service in the yard and in the office. I’ll be back for the next project!
Xavier & the rest of crew at this location are awesome!!!
Awesome place to buy landscape materials. Loaders and store personnel are very friendly and helpful
James and Xavier rocked!! Visited early Sunday morning and helped us with everything we needed. Thank you for the excellent customer service!!
I buy from pioneer 6 to 7 times a week, out standing service by Xavier.
Xavier went above and beyond again. Great customer service as always from X.
Xavier & Johnny went out of their way to help me out with my flagstone purchase. Even helped me load my truck. Thanks fellas!!
What a great place! The guy (Im sorry, cant remember your name even though I asked) who helped me was so nice in assisting me in finding a few large rocks for an aquarium project I am doing! Theyre perfect! Ill be back for future landscaping projects and have and will recommended to family and friends!! Thanks so much!
My experience at pioneer with the staffing and management specifically Josh. The staff and its management were very helpful and patient. Willing to take the time and assist in a very important part of my project. Courteous and knowledgeable with nothing but everything for my needs and the needs of my client. Thanks again Pioneer you all make it happen.
Didn’t answer the phone after 12 mins. Bye.
My go to place for anything landscape related! Always good service, efficient service.
I own a masonry company in Denver and I use pioneer all the time for sand etc. in recent weeks I’ve been very unhappy with the quality of the product. Every time we get sand from them it’s full of dirt and rocks which dramatically slows down production on site.I’ll be getting my materials elsewhere from now on.
Nathan gray was great
Scale needs fixed.had to go back in to get charged the right amount.
We ordered six 1-ton boulders for our yard (we live on a corner lot, and were hoping this might protect us and our home from a potential car crash someday). We couldnt be more pleased with the cost, service, and delivery. We chose specific boulders at the Airport Blvd. (Aurora, CO) location. The staff marked the boulders as ours, set them aside for us, and delivered and placed them a few days later. Tom delivered them and was very competent in unloading, placing, and orienting them. He was very accommodating, and placed and oriented them with surgical precision. Much praise and many thanks! Pioneer Landscape is now our default landscape supplier.
Xavier is a great asset to pioneer
Xavier and Cristal are great helping me get my fire wood thank you
I been shopping at the pioneer rock in auroura an Xavier has been a big help with my questions plus his customer service has been great.Thank you Xavier for all ypur help as I shop for materials.
I was just at the Aurora store and the staff was amazing! They were so helpful. I normally go to Bedrock but i will definitely be coming back. Thank you Pioneer Landscaping 💗
Best place to get fire wood!! Had the best experience with Xavier! Thank you!
Josh Is awesomeness. The dude took all the Time in the world and help me find the material for a block wall. Need more like this one.
Bryan went out of his way to make sure I didnt leave without the rock I came for. Great customer service.
I went today and order some material and I was waiting until it was our turn. Everything was normal as usual but as we were waiting to be next the person who was(Caucasian) in charge of loading the material was being extremely rude. He was being rude to others as well even the prior two people who were before me he was being rude to them. When it was our turn he completely ignored us and kept doing other things. Since he was being rude we didnt hold back and had a argument. It is not okay for him to be disrespectful and rude to others. I would not recommend to go to this location and I will not be going to this location again.
Went to get mulch with my mom a couple weeks ago and had a great experience. The employees running the desk were helpful and friendly, even after some confusion on our part. The younger guy who loaded us up was super friendly and helped us get the amount we ordered into our truck (small bed).
Today my hope of kindness and faith was restored by an employee name Bryan. He was very professional and helpful to what I stop in for.....Kudos to him!!
I visited Pioneer about a week ago and was assisted by Xavier. He was so helpful in showing us various options and matching mulch to rock. He even made some color recommendations based on our brick color of the home and educated us on how to determine how much we needed. Great service! Will be returning SOON!
The incompetence over here is real and severe. To obtain landscaping supplies in a timely way by professionals, avoid this place at all costs. They are understaffed and extremely rude in here this Friday. Not giving business to slow moving company with bad customer service!
Great customer service! Staff is very knowledgeable and willing to help. Even if they dont have an answer, theyll get you to someone who does. Expect to wait around when it gets busy though as weve seen some pretty high traffic times.Also, the yard has a pretty good selection of on hand materials. Even if a material they carry is not on site, they can coordinate a delivery from another location around Denver.
I am writing this for the guys that are the Accelerated Removal crews..as always the staff at Pioneer Landscape comes through with great service and great products. With todays storm, we would like to give a special shout out and thank you to Xavier, James and, Josh, the assistant manager. You guys are the best and we are proud to do business with you!
Xavier was awesome to work with on picking out our wood mulch, and he was very insightful, helpful and took his time with my wife and I, even though we showed up close to closing time. The knowledge that Xavier and Josh provided on the various mulches was awesome. Even the loader was friendly and quick to get us loaded up. It was great to deal with each of them and I highly recommend.
As a landscaper and a homeowner that takes pride in a beautiful landscape, Pioneer is one of my favorite places! Not only do they have an extensive selection of materials, they treat their customers extremely well whether you need materials for business or residential purposes. Im happy that Pioneer is a part of my community.
Love the service. Xavier was very informative, professional, and polite.
Very helpful & nice
Super happy, all the staff were ON POINT, it was super busy but they handle it in a timely professional matter. It was my first time at their yard and the girls made it very welcoming and friendly .. helped my through every piece of process and even handle my difficult (over the phone ) payment! Have a great day and I would highly recommend this yard for your rock, mulch, fill dirt and excellent customer service
Horrible customer service in Aurora. Unable to get any assistance with a delivery that never arrived. The Parker store was a completely different story. Thanks Parker.
Ordered two loads from Berthoud store, very poor quality, mulch isfull of clay. Yard manager is very rude and accusational saying productdid not originate from their yard. Refuses to return even aftersaying they would credit bad mulch. This at one time was a reputable decent company. Now the managers treat you like garbage-very dissapointed in how this was handled.
The guys at Pioneer Landscape were great. Drove down to pick up some concrete sand on a very hot day, and of course the truck overheated soon as they loaded me up. Xavier and Tom helped push my overheated truck out of the way while it cooled down enough to start up and leave. Xavier even came back with bottles of water while I waited. Huge shout out for the product and service, but even on a personal level and lending a helping hand. Thanks everyone!