At first the parts lady had a little difficulty finding the correct part for a cat 299 skid steer . Parts counter pulled out what the got orders for. Not correct. They sent me to the asst parts mgr. Adam Sprovrei It took a while going piece by piece and matching up to the broken quick couplers assembly. He pulled in another gentleman and in a combined effort we were all able to match up the busted parts correctly.I will say Adam went above normal customer service. But in many businesses thats what is lacking is the want and ability to help people in the service, equipment or parts industry now.. The parts mgr and associates really helped us out. Far better that their wagner service dept procedures. So if you are stuck on nit knowing what you need exactly to get back up running. Go directly to Adam and bring your old parts with you and Im sure that him and his staff will get you back operational again. Thanks. John

I experienced great service picking up parts for my backhoe at will call. Very clean bathrooms and lobby. Staff were very helpful and patient with my kids that came with me. The kids loved the excavator arms and sat in the buckets at the entrance. Well done Wagner!

Not able to access wifi inside of lobby. People at will call are friendly and helpful. Sometimes theres a long wait for items while the warehouse staff is pulling said items.Please enable wifi so that those of us waiting 30+ minutes for our orders can access the internet.

Great experience, lots of knowledgeable people around for anything you need.

Always great people to work with friendly staff great location great training great people

We Have a Skid steer that was having some issues with the attachment we had on it. Took it to another shop and they could not find the cause of the issue so we took it to Wagner and they found the issue to be a bad fuse. Had us back running in under an hour. Outstanding customer service, Nothing but good things to say about Wagner Equipment. - Above and Beyond Services

Great people, went above and beyond to get me the parts I needed

Nice place, good customer service

Randy and Todd always help us out when we need it most! Thank you for getting us in and out of the shop same day when we have an emergency. You guys are some of the best guys we know in town and we have a high appreciation for you!Thanks

Previous team member, WTI. I had the privilege of being part of the best team of educators I have ever met. JC, RM, MC, JH, JM, KG, (DP&CB&J ABQ) DVR, EJ, BD, Stef and Bonnie and of course the Wagners. WTI was a turning point in my career. Cudos to the Wagner Training Institute. If more Stars were available there would be a lot more.

Great customer service!

The parts order system is a long process. The customer service is very good.

Big thanks to Randy in the truck shop and Todd for always keeping us on the road when we are in a pinch. These guys will roll other trucks out that aren’t in a rush to get you back on the road when you really need help. Thank you guys!Brendan

My five stars are for Kevin and will call! Even though they are busy he says hello to everybody and is very friendly as for the woman in there she is rude leaves your parts on the table and walks away! No hello no nothing if you dont want to be a people person then go to the back of the warehouse where nobody else has to see you JS

I am a Pilot for a Piloting company. I have no direct contact with this company other than meeting an overdimensional vehicle thete to escort.I believe the company has a solid reputation.

Great service the parts people are out standing . Shout out to Cathy and Dave.

Great service.. Very friendly staff.. Kinda quick turnaround time at this location. Repeat customer.

These guys are fantastic! They are honest, exceptionally professional and extremely knowledgeable. If you have a cat engine, this is where you should go! I have not had my truck into these guys in a while. The last time my truck needed service they were booked out a bit too far for me to wait. I should have waited. The shop I used when Wagner was too busy for speedy service was incompetent and it has turned into an unmitigated disaster.

Not a good place to work. With the down turn in Oil and Gas we dont even know if our facility is going to remain open. HR gives us no feedback and when we ask them we get nothing. Money is avg. but the lack of support from Corprate Office in Aurora you never know whats going to happen day to day. Would like to know what our future holds especally when we are on the western slope

The place to go for your new cat equipment.

Busy but fast turn around

Big thanks to Rusty, Todd and Paul for getting our truck back on the road in such a short time. These people sincerely make you rethink going to a dealership. You always get what you pay for and if you want it done quickly and effectively then I would suggest going directly to them and getting your vehicle back on the road right away. CAT has impressed us with their warranty, service and people that we worked with in getting our very important truck back on the road in less then 24 hours.Thank you guys and keep us in mind for your tree work:)

Theyre always helping.

If you decide to work with Julie S.Be prepared to brown nose. Dont learn your job too quickly because you will become a threat to her. Even though she cant do her job. Poor Ricki, does her job as well as Julies.

Wagner has some of the best service qround

Very friendly very knowledgeable my trutruck has never ran so smooth.. The guys and gals in the truck engine service department are awesome.. My bill was several hundred dollars less than expected.. Thanks to Terry and James and Scott and Todd and everyone else involved.. I will definitely be back...Thanks a million..Lee Godfrey

Great service! Didnt have too wait long to load up, yard guys were very helpful and friendly!

Easy to work with, reliable equipment. Reasonable industry prices.

Always busy nice people

Theyve fixed my Dads pride and joy 1983 cabover twice - each time hes come back to our terminal very happy with the service performed. Good work keeping my Dad happy guys!

Curtis in sales went above and beyond to try and find a fitting that we needed. Lovely costumer service every time I come in, love these guys.

Friendly and helpful

Will call has the best employees always very helpful.

Best in the Rocky Mountain Region bar none!😎

Thats where we bought this beauty

Everyone knows what theyre doing. Well organized, plenty of parking.

Love this place ppl are great and friendly 🍻

Highly recommend the truck shop if you have CAT service issues.

Always have good costumer service

Lots better

The best.

Busy yard,lot of dust blowing around, if you load one of these machines go to the Home Depot to get plywood to lay down on the trailer.

Very friendly people

Great