This is my first time renting a truck and probably the last with uhaul.I was supposed to pick up my truck TT 4320 E on 10/08/2021 at 8:30pm(which I made it on time), for my horrible surprise that the truck was blocked by 4 more trucks and couldn’t pick it up.This changed drastically my entire moving plans, because of you uhaul? That is the service you give for a $240 service bill?

What is the point of offering contact less pick up that I can do online to skip the line if I still have to go in and wait in line to get the key. Uhal is a joke. First their u box the send is full of bed bugs now thy cant even have their trucks ready. Joke of a company, no wonder the turn around rate is so high.

Don’t use the Scan and Go feature on the U-Haul App or an employee will basically accuse you of stealing and then have you show them proof because “no one ever uses it.” Whomever owns this location you need to provide better training or turn that Scan and Go feature off for this location because your employees despite knowing it is a useable feature believe that no one uses it and that people need to steal $10 packing paper. *Edited to finish thought

We were quoted for $374 to get a hitch for our Subaru. When we arrived for our appointment they werent ready and were still picking up parts and told us they were going to be running late. The installer seemed to do a great job but service was poor from the front desk. When I got the bill it was $660. How in the world did the install jump $200? I witnessed several (at least 4) unhappy customers walk in and out in the 20 minutes I was there. I dont think it was just this store but uhual in general is not the same company it used to be.

This was by far the worst U-haul experience I have ever had. They charged me and extra 40 dollars for gas and the gas tank was left the same way I found it. The management was also terrible I’m pretty sure the guy was drinking prior to me dropping the truck off. Not only that they let me leave the lot with a broken mirror and I told them about this before I left the lot. Overall avoid going to the U-haul 750 S Buckley Rd they will just rob you.

Called ahead to ensure that they had propane. Had to wait more than 10 minutes on hold for a clerk to answer the phone. They confirmed that they had propane. Arrived at their store an hour later only to be told they were out of propane. The manager explained that he had just filled a tank in the past hour and that his bulk tank was now empty. What an incredible coincidence. That story is had to believe but Ill give him the benefit of the doubt and take his word for it. He didnt even offer an apology. At the very least its very poor inventory control to run out of propane.

This uhual place is horriblee. The associate yesterday gave us the wrong truck after we told her two times that this wasn’t our truck. We did the link through our phone and tried to change the miles. It said we couldn’t change the mileage in which we called the store and waited 45 minutes before we hung up. The next morning to drop it off we began to get lectured by Robert for no reason after we repeatedly told him that we told the associate plenty times and waited 45 min to even speak to someone. I will never be at this location as the one on havannah is ran properly. This is by far the worst uhual place I have ever been to. I will never be back and I hope Robert gets some training. Don’t escalate the situation after putting your hand up telling someone to be quiet cause ittl definitely make someone get louder. If you are the general manager you need to be replaced immediately and have better training.

This location has the worst customer service of all time, they have 2 employees on a Saturday to manage 50 plus customers, I waiting over 90 minutes to get a propane tank filled and the employee helped me for a minute than said he would meet me inside and then never showed up, I tracked him down and said what the heck is going on you said you would meet me inside and you never show up, short story I left and got the heck out of there, will never go back to that location for any service.

Pretty good service and only cost 32 dollars to move a one bedroom.

We believe the primary responsibility of U-Haul is to develop products and services to help people move and store their household and commercial goods in an economically, environmentally and socially responsible manner.Initially, we only needed the truck and planned to store our things elsewhere. We didnt intend to use the storage service here, but the associate we spoke with persueded us to give it a try, offering us a free month and then only $81 dollars thereafter. It sounded like a pretty good deal so we agreed.After arriving in person however, the unit we had been talked into was unavailable and the only one we could secure while we were sitting in the parking lot was a 5*10 unit costing $117.90, a stretch from that $81 quote we had received. While we were storing our things, some equipment that is necessary for my job were placed in the unit. Admittedly, thats my fault, however it left me unable to work and earn any further income. Today we stopped in to get said equipment so I could go to work and make the money needed to pay this bill, now $117 that we werent aware we were going to have to pay, to find that we are locked out of the unit with the manager refusing to work anything out with us.The reason I quoted their mission statement is this: how is leveraging someones possessions, specifically those necessary to ones occupation- to the point that they become so unable to pay that those items end up in a land-fill- rather than with the owner- environmentally, socially, or economically responsible? And how is using deception, plain dishonestly, or sideways salesmanship in any way staying true to that mission statement?I have other complaints but no one wants to read about double charging us on the u-haul so Ill leave it at that. As for the rating I did give it two stars. Had we actually known up front what the cost was we likely still would have ended up choosing to store with u-haul, it isnt so unreasonable. But customers I think should be told what to expect from the beginning to avoid these kinds of mistakes and possibly, like us, avoid losing most or all of their belongings.You can do better than this u-haul,-A disappointed customer, at the u-haul Buckly road location, Denver.

They have hidden fees that are enormous.

I rented and returned (after hours) my equipment to this location and they show that I still have the equipment. Its been 3 days since it was returned and their system shows someone was trying to return it today at a different location.

My rental went smoothly. I missed his name, but the front desk guy was calm and friendly, and Chris, who hooked the trailer to our truck, was super nice and fast. No issues with lights or hitch.Make sure you have someone available to be your secondary contact; theyll give that person a call (so it can be someone with you; I just happened to pick up the trailer alone).Also, budget some time. The process took about 35 minutes, mostly because only one checkout line was open (either Covid related or just not enough staff). Three people were ahead of me at 8am on a Thursday, and three more came in shortly thereafter, so the line got long quickly.

Poor management where they like to make pregnant woman cry for no good reason. We where not in anyone’s way not bothering anyone just needed to rent a trailer for work- after they kindly asked you to F off put me behind work 2 hrs. They don’t care of costumers do yourself a favor and go to Home Depot and rent a trailer for the same price better customer service or go across town to Havana in Alameda

Horrible! Came in to get a trailer hitch installed only to find out they didn’t have the parts or the installer. On top of that the general manager couldn’t get his system to refund our down payment we had paid. Luckily another uhaul location I called could take care of the refund for us. Stay away from this place!

Horrible management. GM doesnt understand how to help customers without an attitude. After what i just witnessed being said to a customer i walked out.

Super rude manager sold me a storage unit never followed me outside send me all the way to the storage unit made me stand there never showed up I come down there’s a line he tells me to get back in line horrible customer service

Reserved a vehicle hauling trailer a couple days in advance. Stand in line close to an hour just to hear that they don’t have a trailer. Fine, I’ll take the vehicle dolly. I rented the dolly at this same location a little over a month before. Another 15 minutes goes by as they have to re-enter all the information back into their computers. Manager has to go out and look at my hitch on the truck. Fine whatever. He screws around under my truck for a good five minutes. We go back inside and they screw around on computers for another 15 minutes. Finally give me a rental contract. I get to the dolly and the wiring harness is crushed. Won’t work. I go back inside. Waste another 15 minutes screwing around on computers. Give me another contact for a different dolly. Lights on this dolly won’t work. Clown grabs a light tester and has no idea how to use it. Tells me it’s my truck that has the issue. I pull trailers all the time. I have never had any issues. I tell them I want another dolly. They hem and haw a bit and I finally tell them that this is BS and I won’t ever be back. This location ran smooth as silk the month earlier. They have new management now and it’s a total SH$TSHOW. Avoid if you don’t want to waste hours of your life.

I reserved a car dolly from this location. I was told they had none in stock. And that the day before I required the car dolly I would receive a call after 6:00 p.m. telling me where I needed to pick it up from. That didnt happen. I received a phone call on the day I required the car dolly and was told that I needed to get there within the next hour and 15 minutes because they were going to close. To put it mildly I am very disappointed in their customer service.

Absolute worst moving experience all do to Uhaul and their mess up. We were supposed to have a 26ft truck for our move from CO to TX. We show up and all they have is a 20ft truck, they said WE could go pick one up 3 hours away!! We had movers coming in an hour and had no time to drive 6 hours. We then had to pay for a junk removal company to get rid of the stuff that did not make it in our truck. We paid hundreds for the junk removal and lost about $1,000 in items we had to leave. I have been calling and email uhaul once a week since mid October and nothing has been done. They keep trying to get me in contact with the GM Robert Estrada and still have no heard a thing from him. Had we had our 26ft truck this move would have been a breeze! But this move was so stressful because of their mess up. I DO NOT recommend going to this uhaul location or any for that matter. We have used uhaul about 7 times over the last 9 years and will never use them again. Y’all lost some dang good customers cause we move a lot.

They didn’t have the dolly or furniture pads in the truck after the employee assured me both were in it. The manager was very rude and condescending about it, and they said I was late, which I wasn’t, and their “gift “ for not providing what they said was to waive the late fee.READ THESE REVIEWS AND TAKE THEM SERIOUSLY. I WAS TO NAIVIE TO TAKE THEM SERIOUSLY THIS PLACE IS A JOKE!

Went in to drop off my car for a hitch installation. There was one person on the counter training a new employee. After signing everything and giving them my keys we walked outside to look at my car. The person helping us forgot my keys then left we waited 30 min in the parking lot. I had to go back and remind them we were here. Then they say oh your still here sorry we don’t have the parts. So I waited for nothing. Very unprofessional, the staff were all wearing there masks around there necks even when close to people. Would not recommend this place or would I go back

Bad customer service! Didnt have my Truck at the right time then gave me wrong equipment. $50 rebate from Uhaul is not worth the headache. TIP!!!! TRY FLUID TRUCKING APP, CHEAPER AND LOCAL TRUCKS BY PRIVATE OWNERS NOT THIS ARIZONA CORPORATE BULL

Arrived on a Saturday even to get a propane tank filled. Was a line at the fill station already. Went in to the store to try to get help, was told by the woman at the desk she was the only person who could do that and would be out in 10 minutes. Rather than get another employee to help at the desk, so she could fill thanks. Waited a half hour more while watching customers who arrived after me take care of their business and leave. During the same time watched two employees come out for their smoke break. Finally gave up

Buddy called the cops on me for not having an emergency contact.

Customer service was awful. They care very little about customer experience. They only care about the truck and getting as much money as possible from each customer.

Ridiculously slow. Self service took 20 minutes to approve the order placed a week ago, then you still have to wait in a 20 minute line to get the key. They got the online order wrong and put the wrong dolly in the truck.

THE MOST TERRIBLE EXPERIENCE WITH THIS PEOPLE! Don’t rent from them. I reserved a uhaul for Sunday June 28,2020 at 7am and I reserved it for 4 hours and I had an emergency come up and I needed it longer. When I called the lady that answered was the rudest person ever, she said no that she needed it by 12 or I would be facing severe consequences whatever that means. Anyways I went through a tough time to get it there by 12 and now she’s calling me at 2:30 that she can’t find the keys and acting like I’m lying about leaving them in the key box. I will be putting a complaint about this individual.

The only good reviews are the ones written by the staff I PROMISE you that! DECEITFUL, LYING, SCAM ARTISTS, NO CUSTOMER SERVICE, INCONSIDERATE, RUDE, LAZY, WORTHLESS, CON ARTISTS, BABY EATERS... Well the last one Im 78% some what sure isnt true but I had to get your attention. The rest is 100% on point and true I put my word on that! Dont do buisness with them or youll be here calling them baby eaters too!

I dont work here. Im not an employee. Im giving a great review one of the easiest places I have used so far to refill propane. Fast easy and very helpful. Large parking lot to be able to maneuver and turn around a trailer.

Clown town. Unprofessional. Slow. Overcharged. You will wonder where the adult in the room is.

Really bad service, front desk sucks

Literally the worst possible customer service. A line of 5 people and the SINGLE employee is making call after call for someone.

This place is garbage, these people are ridiculous. I place an order for a 15 ft truck to rent for a day, they told me my pick up date was today and this location. So I get here 10 min early to make sure everything was ok and now they tell me I have to go pick it up in centennial. How ridiculous.

Reserved on line and recieved confirmation to only receive message the next day that they couldnt fill the order and it would be 2 weeks later than reservations before they could provide rental. Not sure how they stay in business with these businesses practices.

I was late on my payment and was able to pay fees and make the account current. The bill was paid a week ago and now im trying to access my unit and it still has a dead bolt on it and I cannot access my unit until they remove the lock. I am now having to wait 30-45mins for someone to remove a lock off my PAID unit to retrieve my items. If an account is made current it should not take a week to remove the lock.

Horrible service I reserved a van for 4:00pm had my ride drop me off and cant get into the vehicle and nobody responds to me. Its a COMPLETE JOKE

Best experience at U haul I have ever had. Knowledge, courtesy, and even compassion when I needed extra attention because of a couple of things that came up. They stood behind their word and really went the extra mile. i highly recommend this location and i will always rent here from now on!!

Rude Service. All I wanted was a rate. She wouldnt give me one unless I gave her a move in date. I told her I dont know yet. She said there are no available 10x10s. I asked for a rate and she said she cant give me one saying she knows her job. She hung up on me. Dont rent here.

When I arrived, I had a text from U-Haul that said proceed directly to the truck. I went to the truck, the keys were in it, the door was open, and the truck was warmed up. I Followed the directions to dispatch the truck on my phone, and I got through all the steps, and then it hung up. I sat there for about 10 minutes waiting, and tried to chat with a representative. When I could not reach a representative, I simply concluded that the dispatch has been completed. I took the truck. I got a call an hour later saying I needed to bring the truck back immediately or I will be reported as having stolen the truck (Absolutely unacceptable behavior by the uhaul rep). I had to stop my moving crew and take the truck back to U-Haul so that they could dispatch it correctly. They did not look at the truck, they did not look at my drivers license, they could have done everything over the phone. I incurred extreme inconvenience because they were unwilling to do what was right for the customer and frankly was attacked over the phone by the insults rep. I was 4 miles away. They could have even come to me. I have never been so inconvenienced or treated so poorly by a company. I will never use uhaul again.

We have used this particular uhaul for a few moves and they always have done an excellent job answered all our questions and put us at ease.

Good service! They readily changed the time when the time I reserved the trailer turned out to be wrong. When we arrived there., we discovered that the thieves who stole our hitch had also clipped the wires, a kind employee repaired it for us and didnt charge us. That kind of service is getting progressively rare. Thank you gentleman!

This staff is a world of a difference compared to the staff at this location last year. Wonderful, HONEST, and super helpful!!! They even helped me get my SUV out of a big patch of ice. Really appreciate everyone!

This place is a SCAM! All they try to do is screw you over and one way or another THEY WILL! I cant warn people enough to STAY AWAY FROM THIS PLACE AS MUCH AS POSSIBLE! If you dont believe me read the reviews.

I called to ask about hitch installation before a big move, was quoted a price. A week before my move went to find out about dropping my car, i was told a totally different higher price and that cos of the type of car i have it would take up to 7 hours!! I didnt believe it, I called another u-haul location and was quoted the original lower price, i went to the one on Havanna and got excellent service as well as my car back before 2 hours! Looks like the staff at this location do not want to do much work, but i did end up hiring a trailer from this location and the guy who hooked it up gave good service!

Rent constantly from uhaul this place is where we go when our regular spot at Murphy Creek Storage is out of trucks and theyve been helpful to us and helped us whenever we needed it. Employees are swamped so they do work in an effective manner, which may seem rude but their just busy and trying to get people what they need. Manager was excellent n helped us get a truck when there was none left!

Pretty pricey and the truck was kind of junky and slow but it got the job done and the dollies worked great. I didnt like getting charged extra for gas but luckily I didnt have far to drive. Overall, I would definitely recommend this place to my friends for moving because you get what you pay for here.

The worst experience I ever encountered and I’ve used Uhaul truck and storage rentals all the country. Other than Elisha who tried to provide customer service to all customers the other coworker was unhelpful and rude. Horrible location would not recommend.

Reserved a 20 truck and was given a 15 truck. Received the rental at a 1/4 tank amd returned it just below. Was charged 43.50 for them to put in 3 gallons of gas. The customer service representative Crystal had a negative attitude and was completely rude as she hung up the phone. Better off going to another company or find more friends with trucks.

After being turned away at the Havana location. Where my reservation had been cancelled without notice. Luckily the Buckley location happened to have an available truck. To my surprise they not only had a truck. They have an amazing amazing staff of professionals and down to earth everday people! They have turned a very difficult moving experience into a very impressive encounter. That location surely softened the ride for me. Great Job Buckley! Thank you Uhaul Staff!

This place is amazing! They always listen to my problems and never tell me something is wrong with my vehicles when there is nothing wrong. Their prices are fare and they get stuff done quickly.

My family and I recently moved from Maine to Colorado in February and ran into a snow storm near the Great Lakes area and another in Kansas. We decided it would safer to stay at a hotel for an extra day rather than try and drive the truck while hauling a car trailer and having my wife and kids following in another vehicle. I called the U-Haul branch to extend our reservation accordingly and while on the phone they also signed us up for some storage. A few days later I received a voicemail asking why the truck hadn’t been dropped off yet and that they had rented it out to someone else. The guy I had spoken with previously had apparently failed to change the reservation like I had asked. I spent an hour on the phone and spoke with 4 different people, 3 of which were extremely rude and disrespectful. None of the reps wanted to deal with the problem they created and instead made it seem like it was our fault. Terrible customer service. If I treated customers like that, I wouldn’t have a job anymore.

Staff are trained well, quick on the draw to allow for in and out fast service with a smile!

Ive rented every one of my moving trailers from this u haul store. Still weekly rent a tow dolly from them. Always had a great experience

The gas gauge is a scam ! The gauge has a Delay deliberately to trick you to put more gas and if you overfill you Won’t get a Refund! .|. u- haul!

Not a single employee had decent enough customer service skills to be working in a customer service field. Nobody smiled, gave eye contact or returned a hello or gave any kind of greeting whatsoever. We were the only 2 customers that walked in and were treated as if we interrupted them from something important, when in reality they were sitting around on their phones in the lobby.I’m not one to write any type of reviews, but for a $1,700 bill, being misinformed on the rental contract, not having our car secured properly on the trailer (we had to do it ourselves at a gas station out of state/side of a snowy highway) and dealing with rotten attitudes from both the pickup/dropoff offices... we expected so much more from a company that’s so well known.Next time we are going with Penske...Get it together Uhaul!!

We had great service! Danielle was efficient and amazing. In and out like that!!

Go anywhere else but here! The customer service is absolutely horrible and they have the worst attitude. Get ready to stand in line for hours because the manager doesnt want to work. Lyvonne Riggs told me over and over how she didnt want to be here and didnt care. Time for her to find a new job if she hates it here so much. Never coming here again.

Uhaul let me downOur family has used uhaul for decades whenever we needed to move. Because of horrible customer service we will NEVER use Uhaul again. When dealing with concerns, a simple I apologize you feel this way, ok we will look into this further would suffice. Before things made sense with billing. The receipt matched the debit from my account. When someone ask for clarification, be patient and explain it. If there is a valid concern, help to disseminate the information clearly with respect and empathy. By dismissing a customer, it leaves a feeling of dissatisfaction and hurt. Especially when a company has been trusted so long. I and others who have had simular experiences as mine will never use uhaul again. I will say to excercise caution now when using this uhaul. I dont know if it is new management but it totally is not the same. Customer service just doesnt care or value the customer.

Rented cargo van for 13 miles and then fill 19Gal gas.No logical sense. Had to face negative experience about how it was my fault that I did not checked fuel reading while checkout rather than helping customer to resolve issue. since as per contract I have to return Full tank. Never going to use this UHaul store again...

On June 17, 2019 my car was parked in the parking lot and was hit by a U-Haul truck driven by a U-Haul employee the manager of this store told me they would pay for the damages this is the end of August their insurance company rep West has not paid is not returning phone calls and I have gotten very poor service. I have used U-Haul for years for all my moving needs not anymore the parking lot at this store is very poor not enough spaces beware of parking your car

BAD CUSTOMER SERVICE!! Visited on Thursday for propane. Propane was out of service. Called Friday morning and was told it was working and was quoted the per gallon price. I asked to confirm because it wasnt working the day before. Yes its working. Drove over a second time. Waited too long at the fill station. I went inside to get help and was told by the owner, Justin, that they were out. I said that I just called and was told it was working. No Im sorry for inconvenicing youor sorry we miss informed you. Just an Its not working with snotty attuide on the top. The bad customer service comes right from the top here. When I need to rent a truck it wont be from this U-Haul.

Easy to get in and out. Nice location.

Friendly staff was able to help us with our christmas needs. Thank you again

Good seevice with lota of options from trailers, trucks and vans. They have propane here and cheaper than pre filled.

Very efficient, very straight forward. Got in and out in less than ten minutes. Friendly staff.

Horrible customer service.... I waited for 20 min to get propane.. Finally went inside and they said someone will be out there shortly.... Never came.. I guess you have to schedule a appointment... To get propane...

Have picked up a trailer here on 2 different occasions. Staff is always friendly

CUSTOMER BEWARE!! Customer service is terrible! Employees are rude and disrespectful, especially the location manager. MULTIPLE PROBLEMS from the start until the end. Gave away reservation the day of pick-up without even notice! Equipment is significantly faulty and damaged. Was unable to complete my move due to the poor condition the equipment was in. The customer comes in last here and nobody cares.

Worst customer service ever.went there to rent a storage locker and the 10 year old girl behind the counter gave me nothing but attitude. and tried to rush me out the door STAY FAR AWAY FROM HERE !!!

Not the best location when it comes to customer service. Gave me an unnecessary hassle about renting a dolly, and (incorrectly) told me that I couldnt rent said dolly with a one-way rental. Also always seem understaffed, overworked, and generally grumpy. Avoid if possible!

This is one of the most unprofessional and inconsiderate locations I have ever had the displeasure of working with. Someone named Justin at the location cancelled my reservation, without explanation or notification. I arrived at the location to discover I had no moving equipment with movers waiting. Please go elsewhere for equipment to avoid headache on your relocation day.

Got a hitch put on my mini van for a bike rack. The customer service was fantastic! From making the appt to the installer! I also saved $100 from what Rack attack would have charged!

I have used the services at this location on three seperate occassions to rent a truck, and they have always been courteous and helpful. I also rent a storage unit at this location, and no issues whatsoever.

Stop hiring rude people.... This is costumer service job and rude people shouldnt be aywhere near such jobs.

I was charged for 100 miles, from Buckley and Mississippi to tower and Hampden then to goodwill which is on illiff trying to calculate how they came about with the mileage ? Google maps does not show that kind of mileage on calculation, the weekend after same distance different charge ?

Great price, easy and quick rental

One-way return the vehicle it was a holiday weekend and they were very busy and didnt seem to have a lot of help

Got exactly what we needed very quickly

Do not rent from them.False advertisement and extremely rude employees, its great to know you have people that work there laugh at you while discussing your issue. Your clients are your paycheck.

Great service. Best propane service in Aurora.

Rude ass manager!! definitely wont be going back to this location

Scheduled an 1130 hitch install and they didnt finish until 4 because others were ahead of me. I dont understand why they take reservations if they cant keep them. The owner seemed apathetic to the fact that several of us had been waiting well beyond the expected install time.

Ive been waiting for 15 minutes to get some propane and the employees working are rude

Staff is very courteous and helpful.

The owner seems rude. Bad customer service for your clients. Smh

Lazy people. Unprofessional.

Filthy truck, app broken, have to wait in line for ages despite using online that says, avoid the line

Very nice and fast service

Clean, convenient, helpful staff.

Great staff, friendly and Polite

Buy propane here and pay by the gallon.

Lack of help, long wait times for products

Very helpful!

Good service

Great experience

Best staff!

Service was laughable for propane.

Good experience

Very expensive. Not reasonable. .89cent a mile. Crazy.