Did my research on the car I wanted to purchase and went to Kia of North Austin. Met Cal, who was easy to work with and I didnt feel pressured into anything. He was very informative and answered all my questions. Once I committed, I was in and out driving my new car away in about 2 1/2 hours. Probably the best, most relaxed car buying experience Ive had in the over 40 years Ive been driving. I recommend Kia of North Austin to anyone looking for a new vehicle and when you get there, be sure to ask for Cal.

This was by far the best car buying experience I have ever had. The salesman Sahil was professional, knowledgeable, responsive and not pushy which I appreciate. The finance representative was also professional and knowledgeable and made the finance aspect quick and easy. I love my new Kia Forte and would return to this dealership next time I am in the market for a new car. Thank you!

One of the most pleasurable car buying experiences. Cal was our salesman, and was attentive and not pushy. Levi in finance was fun and informative with what we were signing and what we were purchasing with the extended warranty. We purchased a 2017 Chrysler Pacifica and I would highly recommend this dealership. The facility is very new and very nice. We have lifetime oil changes, and cant wait to go back to see how the service department compares.

Great place. I have been a long-time customer of Kia. I am always attended by friendly staff. Today I went in for an oil change, and was attended by a Manuel Bernal. He was very courteous and professional and got straight to the point of what my vehicle might need other than an oil change. He was not pushy at all but explain to me in detail was also wrong with my car other than an oil change. Very good service thank you

Hannah is a great person to work with. We purchased a new vehicle and the process was fantastic. I have never had suck a great experience purchasing a vehicle. Josh was also great when it came time to the signing of the papers. Kudos to all the team at Kia north Austin.

I called two days prior, got scheduled for a routine servicing.Showed up at my appointment, was guided to park and greeted instantly.Checked in, had coffee, and relaxed.They came and found me about 45 minutes later, earlier than I was expecting, and took me to my vehicle.Not only was the oil changed, but they made sure my tires were in good condition, rotated my tires, and checked all my fluids.They even washed my car!These folks are awesome, buy a vehicle here and take it here for servicing.

Dakota was the best salesmen Ive encountered in years. Ive been in sales for over 2 decades myself and know all the tricks some try to play. I walked out of the Round Rock dealership for this reason & decided to try North Austin Kia instead. I was approached respectively by Dakota. He was honest, transparent, listened intently to my needs & wants and made buying a car a pleasant experience. 10 STARS!

We found a car we liked online and called to see if it was available. Jason quickly found the car we were referring to and confirmed it was still on the lot. When we arrived we were greeted by a friendly receptionist who was able to get a salesmen right away. Our salesman Zachary did an amazing job. He found the car quickly and showed us everything the car had to offer. He truly made sure our experience was quick, easy and great! Definitely check out Kia North Austin if you are looking for a new or used car.

Zachary Smith was the fastest and most dead on salesman we’ve ever dealt with. Really a good guy that went the extra mile! Would call on him every time.

Great service at Southwest Kia Austin. We were greeted on the lot by a salesman named Jaime - he was extremely knowledgeable about auto industry as a whole and the car buying process. Jaime gave us invaluable tips and insights on both New and Used vehicles. This gave my friend and I much more peace of mind.

When I arrived at Kia, I was assisted right away . Richard was available to help us with test driving a new vehicle . Richard is so kind, professional and knowledgeable. We spent some time discussing what I was looking for in my next car and in no time I was test driving my future car. He explained all the features for the car and about the company . I found this really helpful since I’ve never owned a car of this make before. He answered all of my questions. The honest and respectful communication from beginning to end ;made the process of purchasing a car here smooth and easy from start to finish. Be open minded to new experience because it really may surprise you .

Purchased a Kia Forte Gt Line this week and this was my best car buying experience to-date! Like most of us, I did my research, and visited several local dealerships. When visiting a different dealership in Georgetown, a salesman told me I would have to pay $3,000 above the MSRP shown in the window, citing computer chip shortages! I was shocked and will never recommend the Georgetown dealership.I cant say enough about Kia North Austin. I found the car listed online at a great price. The price got me in the door, but excellent customer service won me over. When I arrived to test drive it, the salesman, Richard did a great job giving me a walking tour of the vehicle. I drove it and later he worked up some prices. The quote was much higher than what was advertised. After speaking with his manager, they honored the price advertised without any effort to dissuade me. Kudos to for taking the high ground and really supporting your customer!Richard was eager but not pushy. He spent time showing me the cars features and taking extra time explaining the features I was most interested in. Listening to him talk, he is definitely a subject matter expert on Kia and the Forte.For the benefit of Kia, I would share two opportunities for improvement:1). The finance representative seemed a bit arrogant and a little unfriendly (Im not sharing his name) he wasnt unprofessional or disrespectful to me. I believe he is a good person at heart, but his demeanor did put me off somewhat. In his defense, he wasnt pushy and answered any questions I had.2). I was told that the car was detailed prior to picking it up, and overall the car was very clean. But I had noticed a dirt mark on the drivers side door when test driving that was still there when I picked it up as well as some other minor dirt.Overall, I had a great experience here and will recommend Richard and this dealership to my friends and family. I deeply appreciate Richard and the sales manager taking the moral high ground when the pricing issue came up (which I dont blame them for). That is how you distinguish a high performing dealership from an average dealership.Photo note: window lighting cast on the seat gives the appearance of a stain. There was no stain, just my bad cell phone picture.

Wills Philyaw went above and beyond a car sales representative. He explained everything and wasnt pushy when it came to getting me what I wanted. Hes damn good and KIA should be grateful to have an employee like him.

Kia of North Austin has been my car dealer and mechanic for 2 1/2 years. I always receive service that goes above and beyond and service technicians that know me on a first name basis. I really can’t ask for more than that! I highly recommend them!

I just bought my second car with kia of north Austin and I’m glad I did. After visiting another dealership I left feeling so uncomfortable with the experience.The second I walked into Kia of north Austin Sahil made me feel comfortable he answered all the questions I had and was willing to work with me. He also checked in with me to follow up that the car was everything I hoped for. Every one I worked with was friendly and knowledgeable, I’m very happy with my purchase!

Theyve generally been pleasant to work with and seem to have done a good job in the past, though our most recent appoint was a disappointment.We brought it in for a separate issue, and had them do an oil change, even though I typically do it myself. They *say* they check fluid levels and top them off if needed. They clearly didnt.So now I find myself having to go back and check their work to see what other corners they may have cut, which will cost me more time than I saved bringing it in. Did they really rotate the tires? Did they really replace the filter gaskets? Why did they say they replaced the oil drain plug when I have a fumoto valve and it shouldnt need to be touched?

I want to put in a five star, super and outstanding review for the North Kia dealership as they definitely earned it this week!!They replaced my cadylic converter on my 2018 Kia Soul in 2-3 days flat turn around time and had to order parts. This is very impressive service! They also went above and beyond on being caring, professional and polite In several other important ways!! Their calls were prompt, they offered me help with Lyft home and had my car sparkling clean inside and out!!Whoever is at the the top in management needs to stop and reward and recognize first and foremost Shawn Chamberlin and also Brian Hall for stepping up and giving out standing customer service!!!I bought my 2018 Kia Soul off the show room floor and she is a sweet ride, and I have enjoyed it a ton!!! However great and quick customer service is a must in all locations for KIA to keep up with all the competition they have in the car industry!!! Thanks again for such a quick turn around and the caring customer service!!!

I loved getting my car from this Kia location! It was fast and easy, I walked in wanting a new car and walked out with one same day!

They have removed all pricing from new vehicles in order to deceive customers but increasing their prices without you knowing. DO NOT TRUST THEM.TO GENERAL MANAGER: STOP USING SHADY TACTICS TO MAXIMIZE PROFITS. SHOW NEW VEHICLE PRICES!!

I was running late they still honored my appointment. I always get treated in a very professional/yet friendly manner. No complaints. Every employee is wonderful, efficient and knowledgeable.

Great overall experience. Unusually busy for late on a Monday and we had not called ahead so some wait time was understandable. The young lady at the front desk was persistent in paging Sales to help people waiting in the showroom. We were very appreciative of her efforts. Joe Weathersby is a great Sales Consultant and Levi made the financial part quick and easy.

I got my car from here and loved the experience. I filed for bankruptcy and they still got me into a brand new car with a payment I can afford. Not only that, I went to go get an oil change and found out my first two oil changes are free with a full inspection. This is an amazing dealership and I recommend this is the place you go to for a new car ❤️

Go with sahil! Made the experience in buying a car 100% better than any other experience! He has answered to all your questions and if not he will find an answer that suits your need! Really recommend north austin kia! Loved it !

Id give them zero stars if I could. Everything I’ve ever done with this dealership takes HOURS. I got here at 2:15p for a simple oil change and tire repair that somehow took two and a half hours. I will never buy another Kia car again.

Wonderful service! My server was very informed and talked me through everything. They even had a catered lunch that they invited all the customers to share in. Just super great people!

We just bought our new Kia Seltos and love it! The buying process was so easy and everyone there was really nice and helpful. I really appreciate Wills for helping us get this car when we didnt see it out on the lot he went the extra mile to find it for us and help us get what we wanted. The financing department was amazing as well they explained everything to us and really helped us get the car at the amount we needed it to be. This is the second vehicle I have bought from here and will be come back again!

Service Tech Daniel provided an excellent customer care experience, kept me informed on my vehicles status as well as the recommended multi point inspection, provided a shuttle to my destination within a 10 mile radius. Greatly appreciative of the servicing I completely at this location! Thank you!

Ive brought my car to Kia Service Center twice and both times theyve done an excellent job. Ive left it both times and they have called an Uber both times to make sure that I was able to get to my destination and back. They explain everything that needs to get fixed in detail and when I thought I needed something and actually didnt, they were honest and told me instead of trying to sell me. They are quick as well. My car isnt even a Kia! Ill continue to come back.

Service department was fast and efficient. Weve never had a bad experience there. Would highly recommend 👌 👍🏼

Awesome experience with Wills and Shane !!! I was in and out and they had the color I wanted !! Highly recommend this place

After a horrible experience with their customer support call center, Mr Cheeks and Shaun in service have been great to work with. It would be worth while to have TELUS INTERNATIONAL handle the call center/CX work and have loaner cars.

Service center is always courteous each time I visit and will continue to get my vehicle services with them. Cashier always has a smile & super nice. Nice job!

Brian in the service department is awesome! I always love my experience when I go in for a routine oil change/checkup. Being given a ride to somewhere and back is just a huge plus! 10 out of 10 recommend!

Everyone in the service department is always very kind, communicative and accommodating. Been going here since I bought my kia in 2015!

I was helped by James Underwood and he was very nice and made the process easier. It’s my first time buying car. I believe it was a nice first time.

We just had to have a minor repair done on our car. The service was quick, and the technicians were very friendly. It was a great experience.

I bought my KIA due to the outstanding warranty offered! For the last 5 years I have taken my KIA in for routine matinees and every time I have been treated with the utmost respect by the very knowledgeable professionals who take care of me and my car! I highly recommend KIA!!!

We had our kia in for some warranty work recently.Brian Hall was amazing in helping us understand what was happening and getting us transported around during the work. A few unexpected events happened during the repair, but Brian kept in touch with us the whole time.

I LOVE Kia of North Austin. I drove 45 minutes to talk to their Service Department about an issue I was having because I felt as though the Kia dealership I purchased from was not being forthcoming —> Said dealership wanted my car for 3 weeks, refused to provide rental, would not put a diagnosis into writing.Kia of North Austin got me in for a diagnosis the day after calling. At that appointment, they had fixed my car, taken it for a 10 mile test drive, washed and vacuumed it all in under an HOUR!! Will be making the drive every time to take my Kia here. Shoutout to Brian and the shop foreman for listening, believing, and solving the problem!!

I was lead to believe I had a problem with my wiring harness by another dealer and was told I needed to take it back to the dealer where I bought it. There WAS a problem—but the other shop actually fixed it, without bothering to tell me.So Kia North Austin had to look everything over carefully, which must have taken some time by their electrician, so they could tell me it’s OK! I appreciated their service, at no cost to me! They also washed the car while it was there—and it needed washing.I wish they lived closer, as I highly recommend them for their service, & would prefer their service department to the one closer to me, living in the Dove Springs neighborhood.Thanks, and I wish you didn’t have to spend your time needlessly, but given the shady stuff the other dealer was trying to do, taking advantage of my gullible nature, you DID perform a valuable service, providing me with peace of mind!

Richard and the team at Kia of North Austin were tops! It was the best car buying experience that I have ever had. His excitement was contagious and knowledge of the vehicle was great. Keep up the good work.

The service provided by Mr. Arturo Silva & his crew was GREAT! He took care of us from the moment we set foot at the dealership until the day I received my car back. Will definitely be returning & recommending Kia of North Austin.

Hands down best service you can get in Austin! Great customer care, great reception and awesome service. .

Shawn did his thing as an advisor, communicated well and knew the numbers.Car came back clean as well.Will be coming to this location from now on.KEEP UP THE GOOD WORK EVERYBODY!😏

Sahilkumar I definitely recommend him! Very helpful and kept in mind what I was looking for! Also showed me around very clean place! Thanks again! I love my car 🙌🏽

Tried for over a month to get my car appraised in order to buy out my lease. They were supposed to appraise my car while it was in the shop for regular maintenance so I wouldnt need to make more trips. Instead of doing an appraisal, all I got was a buyout quote, that I already had access to through my online account. Then I was told they would need to keep my car for two days to appraise it, when I was trying to schedule another appointment for the appraisal. I had to reschedule the 2nd appointment because finding transportation to commute to & from work is not an easy task. They didnt offer a loaner or concierge service. They then told me it would be a week or more that they would need my car and told me I was better off going to another dealership. I am glad I did! The service at South Austin Kia is phenomenally better than the Kia at North Austin on Research Blvd.

EVEN IF YOU ARENT SHOPPING FOR A KIA, YOU NEED TO COME HERE!!!Our salesperson was absolutely amazing! Wils did not pressure us into anything, was funny and attentive! The experience overall was great! This was my first time buying here and I am not at all disappointed! Kia of North Austin is highly recommended!

The Service Advisors always provide outstanding service. They go above and beyond to satisfy their customers!

Joseph and Joshua took excellent care of us. Answered all our questions. Helped us feel confident throughout the process.

I’ve been going to this place for years. Apparently there are new owners. All prices have probably been increased. Beware and prepare yourself when paying for your service…

Greeted as I drove in. Service technician (Daniel) immediately acknowledged me and got me registered. Service was done quickly and I was kept apprised of what was being done throughout.

After purchasing a car from another dealership, we came and got our inspection and additional accessories from Southwest Kia - Austin.The sales room was clean and a receptionist greeted us after finishing with a phone customer. Lots of spacious seating and very clean. (GPS took us to a location 2 miles up the road from their new location, but we found it).She directed us to the service department and we were immediately greeted and told to drive our vehicle in for the inspection (pretty slow today).After entering our information into the computer he directed us to the parts desk. We had done some online shopping and the parts employee helped us make smart decisions with our buying and suggested options to save money through third party vendors.Service notified us of a recall that was pending and offered to take care of it while we were in (if it worked with our schedule).We walked to Dairy Queen, given the excuse of extra time and received a call regarding spark plugs and a fuel flush that were probably a good idea. Taking the time to contact us and suggest service there and then was excellent customer service in my opinion and will save us time going forward instead of waiting for us to return and possibly hold up our and other vehicles from getting their work done.I feel strongly that if I felt something wasn’t right, that the individuals I’ve dealt with would make every effort to rectify the issue.

Sahill made my experience very smooth, easy and fun. Amazing service, Highly recommend. They really take care of you here! :)

Bought car 9/7 with a trade in. As of 10/4 they still have not paid off trade. I am being told by Kia finance to make my payment as I am still responsible and the dealer is saying they don’t know when it will pay. I think this is a scam to force you to make a payment so that the payoff is less than what they offered you. Pay off the car Kia or you will be reported to the AG of Texas

Been in twice for a tire issue. Said they plugged on Fri but back on Mon to be told I need a new tire. If they figured that on Fri...I would be a happy camper. But now, tire is not in stock so I need to continue to go to Discount Tire to fill until a new tire comes in. The way this is going, its going to come in while Im at work and this will need to interrupt my work day. Horrible experience

The service and expertise I received from the team was immaculate. Multiple team members took their time to speak with me, offering knowledge from their personal experience of further upgrades and accessories for my vehicle. Joseph Weathersby went above and beyond taking initiative to make sure I received the exact options I requested and even drove himself to retrieve my purchase. Please give my brother some money!!

Friendly staff and quick service. They have a nice and clean waiting area. Very pleased with the overall experience

We had the most amazing experience at Kia of North Austin. It all began with my search for a Carnival and I got a call and text from Destinie. She then connected us with Richard Williams, our amazing sales guy. Our financial guy was also very pleasant to work with. Shout out to Kia for having such amazing employees!! Destinie Smith, Richard Williams and Josh, you guys are amazing and we look forward to working with you all again in the future!

Cal and Jason made this experience very easy and enjoyable. Very timely and knowledgeable of the cars and industry.

Went into this dealership on Tuesday August 10th to check out a used car on their lot. We did not like the deal they came up with as far as amount of money down and payments. I asked for a buyers order to take to my bank to obtain my own financing - which is considered a cash deal for the dealership. The reply I got back was “my boss said we do not take outside financing”. Who says no to a car deal? Yeah they don’t get money from the bank for using them as a lien holder but who deliberately doesn’t sell a car to a customer? Who doesn’t provide their customer with a buyers order so that they can obtain their own financing? Definitely would not use or recommend this dealership. There’s a reason they don’t want you to have a buyers order to take to your bank!

I love this facility and would have given them 5 stars (they usually rate 5) but they dropped the ball twice this visit. They corrected the first mistake and that would have gotten them the full 5 stars but after I got home I discovered they had neglected to give my car the promised wash. For that irritation I dropped a star.

I saw a used car on the website at what seemed to be a fair price. The car has been on the lot more than 30 days. I confirmed the car was in stock and at the advertised price and set up an appointment for that evening. 1 hour before my appointment, I received a text that the price of the car had changed from $9500 to $13000 because of market adjustment

Our daughters cars transmission went out at the end of her college semester, we had it towed to SW Kia, and Daniel, in the garage, was great to work with. He gave us a detailed quote for repair (over the phone) since we live out of town, and gave us some options moving forward. The kindness and exceptional help from the garage and sales department was much appreciated!

Wonderful experience. Bailey was extremely helpful and knowledgeable.Levi made us feel very comfortable in the Finance department.Overall, it was a GREAT experience buying our second KIA and will defiantly be back for the next one.

Unprofessional sales experience. Do not want to disclose his name, but truly disappointed services . Prices are way up on these cars than what pricing available on their web site . Sales guy doesn’t show any interested to sell the vehicle and looks like he owns the company and sell vehicle to only he is interested in . Worst experience ever !! You lost a customer due to this .

Great company! I’ve bought two new cars from them and will continue to buy my future cars. They truly do care about their customers.

Good and excellent service!! friendly staffs

Very helpful and amazing service. Explain everything in detail and make great offers.

Wills is what makes the dealership excellent. He makes the experience the very best from start to finish. Will buy from him again..

Here I go again, another survey from KIA. KIA has done an excellent job on all my needs for my 2018 Kia Forte.

Came in few months ago interested in a Kia Optima. The staff was super friendly and upfront. They made sure all my needs were met and that I completely understood what I was getting into. The facility is clean and very modern. Long story short, I left with a great deal on a 2018 Optima ( almost 10000 off MSRP). I would highly recommend this dealership.

$1400 dealer add on for every vehicle once they sit you down, this does not include title, fees, etc. 🤪 Salesman was a jerk. When I said no to the offering price for my trade they came right back with 1000 increase on the offer, do not trust these people.

Similar to other experiences described (wish I had checked the reviews before I left work early to go look at the car), I was told I had to purchase 2 protection packages for a 13 year old used car I was trying to buy. Added $1400 to the listed purchase price of the car. I consider that false advertising. Dont say you are transparent with your pricing when you dont let people know about this requirement until you are working up the paperwork. I walked away.

This place is amazing! I bought a fantastic car from them! I had some problems with the service department but they fixed it and it all worked out! I highly recommend this location for all your used car and new car purchases! Bailey is the best! Super attentive and they really care and make sure you are truly happy whenever you buy from them! I am so happy I bought a car from this location and from Bailey! It truly was a pleasure working with them!

Extremely great customer service. Love my Kia Sorento!

These are the best people....I love this car..a 2020 KIA RIO....It is like a spaceship..The man who sold me my car, RICHARD, is not just my salesman, he became my friend...he is a very cool guy...we discussed music and other topics, he calls to see how Im doing and how my car is doing...following up with me making sure everything is okay with my car..and its not fake caring...hes a for real nice, cool guy..glad to call him a friend..hes a stand up guy....YOU CAN TRUST HIM...and I met BRIAN HALL, my service advisor, when I brought in my car for its scheduled maintenance ....another competent, stand up guy...he took care of me with 10 star customer service...you cant help but become friends with anyone you meet at SOUTHWEST KIA....I wish other companies had these standards and employees....Im 64, and this may be the best customer service Ive ever experienced in my life..if not, then its a tie the best...but I cant remember ever being treated so well by any other company or business.....I cant say enough good about these people...do not hesitate to contact this KIA DEALERSHIP, and while I would say to ask for RICHARD, my sales representative, I bet anything that any of their sales representatives are 10 star....you wont go wrong dealing with these people...thanks for allowing me to post this review and say what I think of my customer experience

Came in to buy a car that I found online.Car came with a few issues that weren’t listed & they refused to fix those issues, claiming the vehicle comes as-is. One of issues included not being able to open the hood. Not happy with this at all.

Honestly this is our second time buying from kia and have to say everything was a breeze. This was by far hands down the fastest car buying experience ever. Out the door in 2 hours start to finish. They were awesome and Hanna is a great lady to work with.

I was pleased with the service,but I would have liked if they would have a check list as my other Kia service showing things like tire wear numbers ect.easy to do while car is on rack and important info to customer.

They went above and beyond to correct the issue with my vehicle. Thank you Daniel for all your help!

We have been buying Kias vehicles for the last 7 years. Everytime its just a great experience thats keep getting better and better.

Knowledgable, friendly staff with a convenient location and high quality service. It’s the only place I take my Kia for service.

This dealership is one of the worst customer services Ive yet to experience. I took time out of work and drove 40mins to the dealership to take a look at the car that I called about and when I got to the dealership, I waited an hour and the receptionist paged about 15x still NO SALES PERSON SHOWED UP, yet I see employees (assuming sales) hanging around. This is the last time I will be doing any business at this dealership.The manager was no help and seemed like he didnt care when I complained.

I bought a car here 2 years ago, their “car fax” didn’t show any auto collisions. I pulled the car fax today and it shows 3 accidents prior to purchase. Clearly falsifying documentation to sell a car. I would not recommend this dealership to my worst enemy. Buyers beware.

Bailey was kind and respectful, he listened to my vehicle choice and he did his best to help me through the process. After my purchase he kept in contact with me to make sure I was happy. Hes an asset to the Kia brand. As for me I have 30+ years of customer service experience and a previous owner of a Kia vehicle. This is the Best Kia Dealership in Austin.

Great service center, also Brian Hall was so helpful I really appreciate his professionalism

They airways go above and beyond to make your experience an amazing one.

Manny Bernal, Brian Hall, and Daniel Epstein of Southest Kia are the greatest service people! They and the rest of the Southwest Kia service department always take care of me and my car. The Southwest Kia in Austin on 183 North is the best dealership in Texas!

I will not give even 0 to these guys. This was my first visit to these guys. I was in touch with the advisor Brian and was there to do a basic oil change and multi-point inspection - costing me $60. After waiting for 1 hour, the guy comes and tells me that your kia Sportage is in very good condition but makes a few recommendations - cabin air filter, tire balancing. I wait another 45 minutes and then guy comes again telling me that the rim of one tires is bent and needs to be replaced. He is not able to do tire balancing properly due to rim damage and might need tire replacement - no assurance that he will be able to put on the tires after that. I was so tensed. I had been driving so safely throughout and taking care of my car. This guy comes and says damage might have been done to the tire rim during the driving in past. I was so shocked. Finally he comes and says that they were able to do tire balancing with some workaround like putting weights. Also they mentioned that they waived $70 labor charge. The rim replacement will cost me $700 which the guys mentioned can be paid in installments. I couldnt believe these guys.After the bent rim concern, I visited Discount Tire and it came out my rim is in good condition with no damages whatsoever. I wasted half a day because of Southwest Kia of North Austin.I surely never recommend these guys. You make business out of customers without providing a good experience.If anything happens to my car due to the Southwest of Kias service, I will make sure they pay for any further damages or loss to my car.So when I called and tried to speak to Brian and manager of service, my calls went to voicemails. Cant just trust these guys.HORRIBLE customer experience for a first time customer!!

I dont take rating someones work lightly, I think customer feedback is very important. I worked nearly 25 years for the Texas Dept. of Public Safety and 29 years for H-E-B Grocery Company. My wife and I have been married 51 years and have purchased many vehicles over that period of time.When we first married, we purchased used vehicles. Later with both of us working and contributing to our budget, we were buying from Lexus; sedans, two LX 750s. Now however, were both on retired income, so we decided to downsize from two vehicle to one. Kia Telluride looked the best to us and after talking to your salesman, about what we were looking for he showed us new and used. It was clear to us, a used Telluride SX wild be our best option and buy. So your salesman gets a 5 for his patience in dealing with two hard of hearing grandparents in our 70s. He was also very committed to finding the right vehicle to meet our needs. He was cordial, informative, knew his inventory, and made our first experience with KIA very pleasant.You Service Dept., so far gets a 3 rating. Before purchasing the vehicle, it needed to be serviced and cleaned. We wanted a final walk around before closing the deal. Well, the vehicle wasnt given a good cleaning; floorboard needed more attention, the information screen still had fingerprint smudges on it, the sun roof hadnt been dried or whipped off and there were dried watermarks on the sun roofs. So, we asked our salesman to ask the men who cleaned it up to see if they could do a better job and they did.The young lady who helped us with the final paperwork used to close the deal was both very charming, intelligent, competent, and explained everything to us in great detail. She gets a 5 as well.So, the overall rating of our first experience with Kia was a 4.

Everyone was really nice and helpful, I’ll definitely be back!

I would never give anyone a 5 unless I was just absolutely blown away. However, Ivan and Levi are were awesome. They treated me extremely well. I was thrown off at first because I was told Destinie would be meeting me, and when I was told she did not work there (i.e., she was an internet/phone only person), I was not happy. But Ivan and Levi were fantastic. Good guys. I gave them what Destinie gave me, and we had a deal within the hour. They didnt waste my time at all. Good experience. I would recommend them.

Very very poor customer service!Did not allow me to do a test drive because I didn’t have an auto insurance!!Hello @kianorthaustin ! I’m planning for my FIRST one ! How do you expect me to have a auto insurance?When I said to the sales person I can’t buy a car without doing a test drive…He did not care and said “ITS THE POILCY”In fact, I was ready to buy the car today if I liked the drive.Too bad because of your policy you are LOSING a CUSTOMER and wasted 1hour of my precious time !!

I was recommended by a friend! I was so excited and thought I would leave a new car and great deal! A complete rip off for trading cars! I DO NOT RECOMMEND trading your car here! Finance guy Levi was a complete joke when he’s questioned about charges and don’t have the lie for it he gets really defensive.

Reggie is my salesman he was very prompt respectful diligent caring the best salesman Ive ever had I will be back to buy my next vehicle shortly thank you Reggie and let me find out you got another girlfriend I saw those pictures LOL see you soon thanks again for all your help very pleased with my vehicle and everything else you did for me to retrieve it very quick thank you

Ill reserve the negative comments in case they inquire about this rating. The store itself in nice & clean.Update May, 2021: had a great experience with the Service Department/Advisor. Was greeted promptly, offered a ride etc and was kept up to date during the process. Appreciate the great service and will be back for sure. Thank you Southwest Kia Service for a pleasant experience.

Love coming here. The service and the people are great and really take care of your service needs.

Ive been dealing with Kia for 10 years and the service has been great

Last month I went to this dealership to get a new car and do a trade in. Michael helped make the car buying experience simple and answered every question I had. Ended up going with the Blue Kia Soul and I dont regret it. This is a fantastic dealership with polite and efficient employees. Highly recommended.

Friendly staff. Luv my Sportage and the Telluride