Went today. Worse customer service experience ever. Waited at prodesk for 29 minutes. No one could help me . all I wanted was to order lumber. Guess I will go to the competitors.
Worst customer service Ive ever had! I went into this store today to get some tools for work, I was at the pro-desk because I have a company account I use, I stood there for about 15 minutes to check out, I also had my 5 and 2 year old daughters with me. There was even a point where I had to sit down with both my children on the bench next to the desk because we had been standing so long. Not to mention there were two other employees that where behind some computers about 10 feet away from me, they could visibly see where I was standing and did nothing. No one was around to help me, no one came to the desk, so I wasted 15+ minutes of mine and my childrens time when it hadnt even closed yet (which signs say 6pm) since it was only about 4:45pm. After waiting all that time I just left my materials on the desk and left. Never wasting my time here again. Ill just go down the street to Lowes from now on!