The child that said she was a supervisor for the company threaten to call the Police and threw me out the store. Why? Because I purchased a device 2 days ago and was having issues. Called customer service and tried to trouble shoot the issue. Told me to go back to the store and exchange for a different one. The customer service rep said dont worry it the metro promise that I can trade the Samsung A10e for the a20 both phones are free with new service. He told me to make sure I had everything and that the phone was in in brand new condition and so i factory reset the phone because I didnt want my personal accounts and information on device thats being returned. I drove in rush hour traffic for 40 minutes 7miles away and waited patiently for another 20 minutes in the store and the guy I was talking to had to look up my account. Then looked at the notes but the female that was working with another customer came over and said to verify that I didnt go over 60 minutes of calling and 200 mb of data. I wasnt told about a data cap. Well my minutes was metered at 6 minutes but my data was 209mb. Which disqualifies me from doing an exchange. Also was told that since I did a factory reset which makes it more difficult to verify the information of usage, that also disqualifies me from a return. I just wanted to exchange for the other free phone and go drive in rush hour back home. I asked for the store manager because I found the lack of respect when I asked questions that I was literally ignored and given a piece of paper with the return policy that doesnt state all the disqualifiers. I said that giving me a piece of printed paper with Highlighter was very disrespectful. Make eye contact and talk when a customer asks a question instead of staring at a computer and shoving printer paper towards us. I looked at the 3 by 4 inch section she high lighted and nowhere does it mention that factor resetting the phone voids the eligibility of an exchange and I was only told about the 60 minutes usage and asked to read the notes from customer service authorizing me to come in to exchange. I was told it had to be a complete refund and set up a whole new line of service. Thats sounds like the sale reps are fraudulently misrepresented the terms and conditions plus added features I didnt want and told me that it was free but when removing the features lowered my bill. And setting up new activation instead of exchange sounds like fraud for both the customers and the corporation. You get more commission for new activations than upgrades and adding features at the point of sales gives you higher bonuses and spiffs than a returns generate was is called charge backs where the corporation paying out commissions then sends a negative metric and commission deducted from the next payout. So back to the condescending store employee. I asked her where does this information about voiding warranty but refuses to look up my account again and was told I have 2 minutes to leave the store or else. Then tells the rep that was helping me to pack up my stuff and call the police. WTF! I HAVE NEVER HAVE HAD THE POLICE CALLED ON ME FOR REQUESTING AN EXCHANGE FROM A FREE PHONE TO ANOTHER FREE PHONE.

I took my 2 iPhones to be repaired by them and they broke one completely . Everytime I use it to make a phone call it turns off. They blame it on water damage from 3 years ago. The phone was working great before but only had a cracked screen,now I dont have a fixed screen or a working phone! Horrible service!

A lot of different phones available.

There are very good cell phones there,

GOOD PLACE AND EXCELLENT SERVICE HELPED ME WITH MY PHONE IN ADDITION TO ITS GREAT KINDNESS

They have a lot of merchandise to choose the prices are reasonable the place is very beautiful.

In this cell phone shop they serve you very well, good service.