Many workers in the warehouse gave my son the information needed on how to find the correct type and sizes of lumber he needs. The people who cut the lumber for my son are very patient and helpful. Great people! Thank you for the great service!
Very good selection of materials and very helpful/ friendly employees
Buyers beware. I paid extra for lumber that they call “exposed” which means the lumber will be installed somewhere a customer will be able to see and is exposed to them so it must be of higher quality. They loaded a pallet in my truck with two nice boards at the top. When I get to the job site and unload the materials I found only the top two boards of good quality and the rest you can say was trash lumber. When I called the lumber yard to complain they laughed and said I should have checked the lumber and that if I wanted to return it, that there is a 25% restocking fee. Needles to say I won’t be returning to this lumber yard anymore.
Can be polite or can be rude some of them act like theyre just collecting a paycheck especially the old-timers. $130 delivery but its based on the city you live in. A little priceier than most other lumber suppliers do your homework shop around.
Went there today for 20 2x8x18 I had to wait at least 45 minutes to an hour then when I looked at what they put on my truck the material was cracked, corners missing, and had 1 that was forked so I went inside to talk to a manager and asked her to look at what was put on my truck then another guy comes out and said she should not be out there and this is what I should take and dont I need blocking material and I said yes I do but I needed at least 7 rafters so then they were going to change some of them so the manager went back inside then when I was helping the driver take off the bad pieces when I noticed all the pieces in the middle were awful some were dark gray like they have been in the sun for a couple years the rest were so cracked I wouldnt even been able to use them for blocking when I asked the driver why did he put this on my truck he said this is what they said to get and he only works there so I went back inside and asked for the manager and he said what do I want that is the material they are going to give me and what do I expect and some other sales people said some smart remarks and he even told me to take off my mask so he could see my face to remember for later then I asked to talk to the owner which they said he wasnt there then I explained I have been doing business there for thirty years I know you are a salesman but please have some integrity and dont threaten me and why didnt he go see the material so he would see what I was talking about so then I got my refund I told them I could not believe the way I was treated by them and left.Im posting this not only to make people aware but Im hoping the owner will see this and investigates what happened and have people that are courteous possibly kind and not allow any employee stick awful material in the middle of your load for you to find when you get to your projectINTEGRITYI arrived about 11:30am there are cameras
Great change from the big orange box and much quieter. Never knew or been in this store. Prices are much more reasonable.
Incorrect information, incompetent employees, horrible customer service and terrible management.
Very good inventory. Although check out was complicated. No help on foor
Good service, comperable prices on most items, good quality and selection of lumber.
Clearly Nichols Lumber motive is profit. Which is unfortunate because I have made the switch from a big box store to shop local and ended up getting ripped off for unusable materials.Worked with the purchasing manager Rick Deen who guaranteed me a solution in person for there brittle/flaking birch and then ghosted me. I ended up having to go in person and he told me in the most condescending manner that it was me and not that and that he owes me nothing.(We do custom fabrications on the daily for some of the biggest musicians in the game and directly for the largest music festivals in the country - with out a doubt theres no issue with our experience or equipment)This is whats wrong with small Business these days is they forget they are also the little guy and that us small players become there large contracts.If youre looking for a place to pick up lumber that respects and values its customers I can assure you this is not the place.This place is not worth the hassle that comes along with it.
Its a very easy process to get your wood the longest you know exactly what you are buying. And even though; they are very busy, they expedite pretty fast. Great customer service.....
My company does a lot of business with Nicos lumber and the place has material from hardware to lumber mostly everything but one thing the loaders are lazy I cut my finger trying to load my my own stuff that the forklift driver pulled they could be more helpful work for their money a Little More
I dont understand this bad service .I was order 3:20They bring 4:35Worker say : one time helf and no more.I called inside office holder. I dont know his name he is black gentleman. He is upset too. And passing closing and several guys watching and yelling.I dont want to go anymore. They are my neighbors. But I am sad I get bad neighbor. Really bad.I fixed my self merchandise. Now I have pain my back from they are parking lot.
First time I bought lumber for a complete new 3600sqft house was in 1993, great service and expert help, made my project easy. My last business was this week, great experience. Ask for Margarita, she is awesome and very helpful, brought experts to my attention. Come to Nichols if your project is organized, otherwise go straight to Home Depot.
You look at the wood but you dont see the price until you go back to the register, and you dont get to pick your boards. Thats crazy!!!!I grabbed a 5 pack of stickin sanding disks and saw the price was decent. I come to find out that the price is for each disk. Thats insane!!! Thats how they get you, you buy a few things and dont know that you paid a crazy amount for the sanding paper.I dont even think they can sell them individually, who the hell goes and buys one disk?First and last time here.
My father placed an order for a pergola project. When my father arrived to pick up his order and load, he notice a number of issues with the order. The lumber wood was beaten, chipped, warped; out of an order 56 pieces, about 8 pieces were good. When addressing this to the office, a rep said, “ this wood adds character,” and another said, “we won’t replace the piece because it wood be too much work.”After going back and forth, my father just asked for 4 10 ft 4x6 beams and 4 8ft 4x6 beams, and canceled the order.Later, my father went to a different location for the lumber, the beams that were form Nichols were all not measured correctly. All the beams were cut incorrectly and short about 2 to 4 inches.This establishment was all a headache and horrible service, I have received better service from Home Depot.
Great place for all items you cant find at the big box stores. Loading does take between 10-30 minutes so be aware.
They charge 25% for restok feeAfter you exchange the material
Great wood
40 year finish Carpenter went there for the first time, wanted to pick some finish Quality Lumber, willing to pay premium for appearance grade, they said that I cant select it that I have to accept what they give me or dont buy it.
Great place and awesome prices! Everything for my needs
Obviously I dont have to say anything about this place. The best lumber yard in the state!
All in one place.
If you’re delivering here in 53” van trailer go to door across in l-n-out distribution past rail tracks on Hamburger lnVery quick overall
I order 4 pieces of lumber yesterday and they told me it will be available until the next day in the morning.i accepted it and paid for it. Within the next 30 mins the called me and told me they mad a mistake and won’t have it available until 12pm that day . I called back to try work something else out with a smaller pice of lumber and they would not talk to me about because I had to talk to the person that placed my order which was Vincent . They said they would leave a message for Vincent tO call me beck within 30 mins that day and they never called me back. When I Sent someone to pick it up today they told me that it’s not ready and I have to wait. So I called the lumber yard and asked what time it would be ready and their response was that they don’t know and when I asked if I could talk to Vincent they said he’s not available. They are unreliable and unhelpful. If I could give a half of a star I would.
Love this place good lumber decent price wood is way better than the stuff they sell at home Depot for framing. Dont get me wrong I also shop at home Depot. I prefer Nichols Lumber
Well stocked lumberyard
Workers standing around while clients are waiting. It was hard to stomach. One hour wait. Disappointed.
Only place to go for LVL lumber.
Very rude staff!
I called to get a quote for a new framing job a guy named Tyron answer .I told him off the bat I was a new contractor so not sure exactly what the process was .He started naming things that I wasnt familiar with, put the phone to the side and heard him say oh my god!.not very professional to hear that from a big company especially when someone new to the construction business. Very sad
Waited about an 1 hr 10 min to load 16 pices of lumber and it wasnt that crouded it was frustraiting
Found siding...thanks to loader on forklift caring to match my sample..Thank you!
Great place very helpfull
This place is very busy, I recommend this place if you have to fix things around the house they have great customer service..
Everything you need! Good service, very polite staff.
Great price and selection of lumber. Friendly and helpful staff.
Always fun to go and pick up material
Do not ever come to this place to buy anything if you think about return in case you not satisfy. They will tell you: NO!
Exellent service Eduardo mora !!!!!!
Service oriented. Good prices .
I went in for the first time not knowing what to expect, and I will be shopping here for all of my lumber needs!
Margarita!! One of the best salesperson.
Good service
Customer service is top notch here!
Great selections of lumber
Best place for eny wood needs
Great place carry alot of different items.only problem is the wait for lumber stinks.
Never got to go cause they were locking the door as i reached to open it.. off to home depot now
Ouch! Watch out for the expensive hardware tools. They dont price match even if you show proof of a lowered price. I needed a special deck tool right away and they had it, but was $12 more than the competitors. I could have ordered from another company with free shipping, but couldnt wait 3 to 4 days since I need it.
Great deals on Lumber related products
Hey been in business for over 50 years if you want Lumber thats the place to go
Waited an hour to have 10 pieces of wood loaded.
Did not buy anything but reps are really knowledgeable
A real full service lumber yard.
Great service
Excellent
I bought a siding in this place and they tried to sell me some broken pieces among the others, but as I checked I saw them, and when I told the manager that he will change them he told me that it was already my fault and I had not even left the place, soo to bad experience in this place.
Prices are very good for my pocket better than home dipo
Good service 👍
They always do their best to assist you as quickly as possible with your orders
Very good attention is recommended
They are cheats, they deduct 20% of what you are going to return and when I asked them why they said so much that the notice was there, I answered that why they did not put that they would charge that amount so more than one we will not set foot again There, without a doubt, they like to steal from customers, being that thanks to the ones we bought, they are a more or less good lumber yard because neither ganhal lumber does that anymore !!!!!
I like this store because they have almost everything for big construction jobs and also for small jobs
Very good attention If you occupy to cut the wood to a certain extent they help you with great pleasure
Great staff
There is a little bit of everything, and cheap
It is a super place