Great attendee was very knowledgeable and helpful place clean Follow Covid19 regulations at the moment of my visit it was almost empty at the end I got a great discount.

This is my favorite Best Buy to shop in. David Lugo is the best person to seek advice from when purchasing any phones or accessories. I recently purchased the Samsung Galaxy S21 Ultra 5G and could not be happier. He is a walking encyclopedia of Best Buy tech knowledge and advised me on choosing the right accessories, including my Galaxy Buds. Go see him asap if you need a phone and make sure you get the warranty! Best Buy offers an excellent protection plan that beats all of their competitors.Recently I purchased a new Sony A6400 Camera thanks to Best Buys camera pro, Randon. He knows his stuff and knew what would Best suit my needs.

Employees here are always very helpful and professional. Black Friday sales are incredible.They usually have what I am looking for. If youthey do not, something similar and comparable is offered.

The staff is friendly and knowledgeable plus their inventory is pretty good.

Worse experience ever.waited for nearly an hour and got no help. Watch a person come straight in and take the last MacBook infront of my eyes. Keep in mind I spent an extra 200 to become a total tech member for nothing. I am canceling immediately.

Just another chain of stores place was almost empty alot of employees running around looking busy the item that I need was not in the store if I want it have to place an order for pickup or deliver now a days some stores have very limited supply and they move it to only wheres needed.

ALWAYS COME HERE! FAST, EFFICIENT & DEFINITELY GET THE JOB DONE! EVERYONE HELPS ME ASK THE TIME. NEVER EVER HAD TO WAIT FOR HELP. IVE BEEN HERE PLENTY OF TIMES. NEVER FAILS. THEY ALWAYS KNOW WHERE EVERYTHING IS, WITHOUT HESITATION. YOULL BE IN & OUT IN A MINUTE!

Staff was very helpful. Store is clean and organized. Picked up a 32 inch samsung tv for a decent price.

Just another chain of stores not crowded at all most of the times you will have to order and wait for store pickup or deliveryMeaning they have a limited supply.The location is inside a mall so there is plenty of parking.

Fast, efficient and friendly customer service from Geek Squad. Battery replacement was completed professionally. Seamless from start to finish.

If your getting a Tv and it’s not from BestBuy, your doing it wrong. Randon your kind and truly care about the customer Thank you. With out this help I wouldn’t of made the right purchase. #Gotobestbuy

Love this Best Buy! There aren’t many staff to attend to you but those you interact with are very knowledgeable and efficient at their job. This Best Buy has a lot of selections and are great at ordering things to your home if they are not in stock.

Got exactly what I wanted with the help of their friendly staffI can quick charge my phone & use bluetooth to listen to music or make/receive calls using my cellphone, hands free, through my old cars speakers (it only has a CD player - no cassette or aux).$27 well spent!Easy setup & great sound quality

Bestbuy store in Baldwins new general manager Delon is the absolute worst very unprofessional and decides it’s best to grab an employee while they are helping a customer. Shawn was a way better general manager. If anything Kawanny, Malik, David, or Tina should have gotten that position. What makes bestbuy in Baldwin so great is it’s in house they make you feel like family. And treat you like blood. I love everyone one of them. The new GM is the only problem

Great service. Quality productsGot help to car everything just great here

Julios the man to go to for amazing service. Hes fantastic with multitasking, as hes proven on the extremely busy night that I needed a new phone. Hes friendly, polite, and professional.

Everything was good on my last visit all cdc protocols in place... They had everything I needed but always have a problem with commission based sales because I have bought things that never worked and of course after giving all info on what was needed was not happy with results and once you open electronics usually you cannot return. Otherwise it is a good store with plenty of great products and salespersons.

They were helping find a good steam mop and I love it, thank you

Pretty bad customer service experience.

Standard store pickup. Good and fast.

It was perfect. They fixed my phone message issue and no charge either

Came to this location (versus Valley Stream) because we were sure wed have better customer service/attention when needed. Got in and out with exactly what we wanted; rep was courtesy and friendly. Worth the extra 10min drive.

No help here, online says different from in store reality, reps are always illusive and evasive. Good luck.

Sales associates are friendly and knowledgeable about their products. Prices are very reasonable.

Amazing fast service. Went in to get wall mount for TV showed picture to an associate at TV section. He literally took 30seconds to bring it out and we were out with product in total 15 mins.Cant get faster than this.

Stay away from their protection plan. Geek squad in store and geek squad on the phone are both unhelpful. I spent several hours on the phone and in store no resolution. Now theyre saying I have to wait multiple days to get my money back for the poor service. 0/10 would not recommend. buy a protection plan directly from the manufacturer. These people are 100% committed to not helping you or resolving your issue.

Great got my new fiber watch setup for free

The restroom is clean. Easy store pickup.

The young man was very helpful with me and my lil brother on helping us find a nice TV and TV stand

They are the most incompetent employees I have ever seen. I went here to get my laptop fixed and it was over 2 months of going back and forth to the store. All of this just to get a laptop fixed which is supposed to be their specialty. If you need a device fixed do NOT go to them they are beyond unhelpful. The guy Brian is the only one who truly knew what was he talking about and doing. The rest of them have no work ethic.

Great customer service and atmosphere. Sales rep was very helpful and informative

Its good to, have a lot of selections to choose from.

Great energy...Great customer service.

They are very helpful at the store

Bought a new 22” monitor. And paid $80 for it. Now if this is not an amazing deal I don’t know what is. If you are not in need for something like emergency, Best Buy have amazing deals. You just need to find them when coming to Best Buy. 👍

Quick stop capable staff

Love this place. The biggest problem is sales reps bad attitude. It really makes you say, Im leaving! And spend money at BJs, Walmart, etc. Its always the ones with long hair and a bit attractive. They feel so precious and conceited...huh! Dont talk to me. Im too busy and pretty. TALK to someone else. And she walks away as if on a runway without stopping, let alone helping. Someone please help.

The air conditioning system is screaming loud, fix it. Staff is knowledgeable but need some staff.

Nice people ready to help.

Amazing! From Craig to jordon received a fantastic refrigerator open box sale. A+++ all the way around.

Great customer service and returns

Great service friendly staff, will be returning again!

Store was nice and workers was very professional.

Waited 5 minutes in an aisle for assistance. Asked an associate for help who told me she was busy with another customer, which is understandable but did not offer to try and find someone else to help me. Accidentally set an alarm off on the display item of the product I was looking to purchase. Associate or manager came to turn it off without even offering assistance. Id understand the lack of help if it was very busy, but it doesnt appear to be that busy. You should really have employees walk around aisles where items are locked away.

The sales department for phone has messed up my phone plan and yet NOBODY IN THE ENTIRE BESTBUY IS ABLE TO HELP FIX SOMETHING THEY RUINED IT IS ABSOLUTELY ABSURD FOR A MISTAKE FROM A BIG FRANCHISE THAT CANT BE FIXED

Convenient. Knowledgeable sales staff.

To stay up there was so helpful and that is something to really be appreciated. !!

They always have stuff in stock!

Awesome customer service from start to finish. Sales Reps knowledgeable, patient, personable along with adhering to the social distancing regulations.

Lacking great Customer service

Always polite and willing to help.

Like a ghost town in there these days. And very hard to find help, although when I did, the person was great.

Placing orders on the web site is easy and safe for you to pick up your order using the curbside pickup. I used it a few times. So give it a try.

Best place to buy movies to me anyway

Has everything electronic you could need at good prices

Geek squad was excellent

I ordered 2 items months ago and they were both canceled. The amount was $900 all together for all items. The money was still taken and I haven’t gotten a refund even though I was told 2 months ago that a check will be sent in the mail with my money. I call Best Buy all the time to see what’s going on and nobody ever picks up. I’ve been in the store before and the employees aren’t very kind.

Business Helpful and workers good customer service

Very rude staff, was there twice in the tablets area, waited for about 20 minutes for anyone to come and help but no one never showed up. Second time I told one of the staff that I need help, he said sure will send someone for you and waited for another 10 minute and never happened !!!!

Friendly and knowledgeable about the products.

On hold for 30+ minutes just to ask a simple question. Calling on another phone as well in case they might’ve just forgotten about me — been on hold for 10 minutes on that one as well. No one works the phone in this place?

Great experience. Knowledge of products and placement. Great job guys.

They had what I needed. Not many employees around to ask questions to. Could have been the time of day too (Noon).

They r a little dis organized but young turks

Customer service is very Good Job.

Need more staff!! Prices are great . Bought a laptop two weeks ago . Came to buy another one today (for someone else) the guy that helped me never came back and it was closing time so I left . After waiting 30 mins . I wasted 30 mins. Over worked employees . Will go to another Best Buy for my laptop ..

Sales people were very helpful.

Computer guy knew nothing about computers but he sort of tried.

In my personal opinion most people buy things online now days but nothing can beat the assistance of a professional and thats why I love going to my best buy store

Waited several minutes for salesperson to come over to section we were in. Apple i pads. Since no one came my son went over to counter. Young man, son tells him what he wants to purchase. Young man starts to get the tablet,but stops and starts taking care of another customer. Guess best buy didnt want our business,we left. Probably get better buy on Amazon

Quick service! My daughter dropped of her MacBook to be upgraded and it was done within one day. Now its moving super fast.

The staff at this location are EXTREMELY rude & inattentive to their customers. I came into this location recently intending to buy 2 apple watches and literally stood in the apple section for a whole hour with employees passing me by and not even asking me If i needed any assistance. I watched as they walked up to other customers but for some reason, acted as if i wasn’t even standing there. At one point i even flagged someone down & asked for help and he turned around and said “gimme a second and I’ll get someone to help you”. Another 45 mins passed and nobody came so i left. Don’t waste your time coming here because you’ll be ignored.

A lot of items out of stock. Some staff not very knowledgeable.

The store was well organized and sticked with jyst about everything but a ham sandwich. The workers were knowledgeable patient and courteous also known as professional at the phone counter the young men were absolutely great jyst taking care of business getting customers in and out also everyone was spaced out also gand sanitizer was available on coubter tops. 5 stars all around for Baldwin Best Buy. Ill be back!

I used curbside pick up. Took about 10 minutes for them to bring out my item, but it is almost Christmas so Ill take it.

Good prices very neat

The treatment of the staff is not good, the young man at the box is not friendly.

I just had to cancel a order but they were friendly and service was fast. I didnt give 5 stars because no one was allowed to enter the store. This makes no sense when we are in the Walmart, supermarkets and the likes. They should stagger and keep capacity low or at 50%

Simple. Walk in, take the small 24TV of the shelf, pay and Im out in 4 minutes. Perfect for a small kitchen set, yes not hi fidelity but what do you expect for $80.

No one is there to assist you. Employees run from customers. It’s more like a warehouse. You have to help yourself. They are only stocking and restocking. I left the store since no one would assist me. I have to find another Bestbuy to shop at.

Picked up an order. Touch less, contact less arrangment. Perfect.

I often come here for some electronics. I dont give it 5 stars because its not a better experience than other places. It is definitely a good store but can be quite time consuming depending on when you come here.

Very helpful for the info and the wallet

Everyone is always friendly with a smile, even under the mask.

There might be a lot of helpers, but where are they? Every time I go there I have to wait for 30 or more minutes to find some to help. They are nice and friendly but if your in a hurry, dont visit this store.

Great customer service.

Good neat and clean place.Friendly staff but they need more staff for service.They got good products and big display.

Stocked properly. Got what I needed. Lines were not long.

A nice place to see electronics and buy some stuff. The salespeople are helpful and not pushy.

Easily maneuverable, everything is properly labelled and....idk what else, I just got me a new tablet pen, paid out, and dipped.Tablet pen working fine 👌

Typical Best Buy experience Ive come to know. I go to Best Buy because its convenient. By the time the sales associate finally came around to ask if i needed help, I had decided on a new laptop. I made my selection and asked him to ring me up. He immediately pointed to one $200 more and said if he was me hed go for this one instead. The associate at this point hadnt even asked me what i needed the laptop for. He had no clue what i do. He didnt do much as care to try and find out before trying to stuck more money out of me. Ive come to expect this about Best Buy particularly because its always been like this. If you can shop for the same product online, i highly suggest that you do because although its convenient, the staff is horribly trained and it always has been. Maybe spend a little less time talking to friends while at work and learn how to better help your clients. The last time Im ever going to a Best Buy so thank you for showing me that your employees are just trying to take more of my money. Have a great day!

Super rude manager unprofessional people

Love this store. Staff is always helpful.

Was great last minute gift but was able to help me Westbury store the person was roshin

They had exactly what I needed. I even showed them a cheaper price I found for an item and they priced matched saving me $100!!!

Everything in the store is pretty well laid out. They have a pretty good selection of televisions. I would like to see more high-end audio gear. They have the typical Denon / Marantz some B&W, cheaper Kef. But that would be my only complaint. Miss the HiFi shops from days gone by. I am getting old but these places are no substitute in the audio arena.

Bought a non smart Westinghouse Tv here o. Sale for $150 does well for my gaming room. HP 23es monitors were on sale for $120 also

Friendly people, knowledgeable staff, fair pricing and price matching. Close to other shopping.

Horrible customer service!! Seems like everyone there does not know their job description. They dont want to help you and when you bring something to their attention they want to argue with you! I will be calling their corporate office to file a complaint. Horrible shopping experience!!

Just purchased a tv ( open box) in “ excellent “ condition to only discover upon opening it it’s filled with scratches and dead pixels on the screen. Tried calling 3 times and after being on hold for 30 min each time the line would drop, now the 4th time I’m calling wish me luck. Ridiculous