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All Hour Collision
2159 Marion Pl, Baldwin, NY 11510, United States
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All Hour Collision
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Review №1

Avoid this auto body shop and go some place else. Despite their claim of a guarantee, they do not stand by their work. I went here after a small accident that required body work and a new front head light. Geico was my insurance provider and recommended this place. A year and a half after the job the clear coat began to fail only where they did the work and I brought it to them to fix but they only cleaned, compounded and waxed the car. They refused to repaint which is what the car needed. It looked good for a month or two and the cloudiness returned. I changed insurance too so Geico was No longer a help either. They also used a cheap aftermarket China made bumper that does not align at the seams. Very poor job. DO NOT USE.

Ak
Review №2

Let’s face it, when researching an auto collision company to use, it’s generally due to an unforeseen and unfortunate reasons. Depending on the reason, we’re talking added stress/anxiety on the situation, the vehicle, the cost, the turnaround time, etc.… This is exactly why All Hour Collision is a must use!!! The staff are extremely courteous, friendly, and very mindful of my time and situation from start to finish. They were honest, reliable and punctual; for a person like me with only one car, this was key! Amazing service in every respect; would absolutely use for all my Auto repair and towing needs. Ask for Naomi… she’s the best; she made the process simple and stress free from start to finish.

Cr
Review №3

Great job on my door

Ni
Review №4

WORST. EXPERIENCE. EVER. Geico assigned me to this shop when my brand new car was hit. They called me to tell me my car was ready and when I went to pick it up before work in the morning I still had to wait on it only to find that there was damage on the car that was not there before! It looked like a burn in the paint on the side of the car that was not being repaired. When I questioned it, Naomi said it was bird poop that had eaten away at the paint. Brand new car, there for 2 weeks and bird poop ate a hole in the paint? She tells me to wait 5 minutes and they will take care of it. I was already late for work. 20 minutes go by and Im still waiting, so she tells me to bring it back when I have more time. I refused and left it to pick up later. I went and read the reviews and all the negative ones had the same experience as me! I called and told her I would be back on my lunch break at 2 pm. I get there at 2:15 pm and she tells me they are working on it. Not to mention the job itself was amateur work at best. You could see where the car was painted! The owner, who tells me hes been doing this for 47 years, says its called orange peel when you see a texture to the paint. OK, except it didnt match the rest of the car! And now the strip is coming up around the door! Awful service all around. Not to be trusted.

Mi
Review №5

Great people to deal with. They do great work. First got introduced to them a few hears ago. They did a great job on my car. Recently had another small issue and I knew, right away, I wanted All Hour Collision to fix my car. Didnt even think twice. Highly recommend!!!!!!

Jo
Review №6

I just picked up my truck this morning and it looks, drives, and even smells brand new. It was spotless, inside and out. Furthermore, they fought with the insurance company to have genuine Mopar parts installed on the car instead of aftermarket parts. I dont normally advertise for people, but All Hour is definitely high on my list of businesses I would endorse.

Ma
Review №7

The first time all hour collision tried to repair my car they failed. The bumper was missing paint and they said the tech who worked on the car burnt the paint. Despite there bad job I gave them another chance. When I went to pick my car up the second time around they failed again. The paint had pin holes in it and the grill was stained with Compound dust. I was forced to pick my car up and pay my deductible because they held my car hostage and bring it to a trusted shop, which I should have just done in the first place. Now I have to sort it all out. This shop is terrible and doesn’t deserve to be a Geico shop. I have no idea how they became one and would like to know who decides how shops become it. Do not take your car here this shop is not to be trusted. If I could give this place minus stars I would but my app won’t let me post this review unless I put at least one.

sa
Review №8

I had a wonderful experience at All Hour Collision! First I want to say how helpful and kind everyone was there. They made me feel right at home. My car turned out beautiful, it looked better than ever! My vehicle was finished in no time at all and I was very satisfied with the work. I would HIGHLY recommend All Hour Collision.

Ly
Review №9

My family and I have used All Hour Collision numerous times and have never been disappointed.The staff is very knowledgeable and efficient. They answered all my questions and assisted me withthe insurance and rental companies. I am very satisfied with their work and would definitely recommendthem!

Ha
Review №10

I have been sending my cars there for 20 years. Jack, Cynthia and Naomi are the best. I am very picky and in 20 years I have never had an issue with them or their work. Quality people, Quality work and Genuinely great people.

Pa
Review №11

DO NOT GO HEREIf I could give them a zero I would. This has to have been the worse experience I’ve ever received in terms of customer service. My car was rear-ended a week and a half ago, so Geico advised me to go here. Once I got the damage costs assessed by Geico, I went back and asked if it was possible to take the car and check other repair shops as $4500 seems very steep for a trunk, rear body and rear bumper repair. Before asking this, Naomi was very helpful and attentive, but after asking this she gave me a hard time for minor things like asking exactly what needed to be repaired in my car. I picked the car up today and the front and rear bumpers were off when they gave it back to me, since I’ve never put one of these on, I asked if I could get some assistance and they proceeded to tell me that the hinges were destroyed in the car crash and wondered why exactly the claims adjuster didn’t explain that to me. Since I couldn’t just put the bumpers in the back seat of my car since it’s a sedan, I attempted to put the bumpers on and wouldn’t you know, not a single hinge was broken and went on just fine. The people that operate this shop simply care to make a profit off of you and their sense of customer service only goes as far as to fulfill that. If Geico suggests that you go to this repair shop, ask them if there is another site they can send you to.

Pe
Review №12

This body shop works with insurance companies to do the least amount of repairs possible. Any hidden damage or hard to notice wont be repaired. To get them to repair your car back to original is like pulling teeth. Also they scratch up your car while they work on it. Though the work they did do was of good quality.

an
Review №13

I have had two cars repaired at this body shop and have nothing but good things to say about my experiences. Naomi and Jack have been wonderful from beginning to end. They explain things thoroughly and had both my cars ready when promised. Both of my cars were returned to me looking brand new. Although this could be a very stressful experience, I have to say that it was entirely stress free. I highly recommend All Hour Collision.

S
Review №14

The staff at All Hour Collision are skilled professionals who put people first and deliver on quality. If you need auto work, make All Hour Collision your first stop. Period!This is the first auto-shop Ive been to where I genuinely felt like they cared about my best interest. My brother referred me to them after they did a fantastic job on his car. I was skeptical because I always feel cheated by auto-shops, but they took great care of me and my vehicle, going above and beyond to get the best materials possible at prices that were much lower than what other shops quoted me. I was so impressed when I saw the finished product! I could not believe how much work they did on my car for the price I paid. My car looks so much better than I thought it could and runs superbly!

Lo
Review №15

Naomi Is the best. Car was ready when promised and I was kept informed of progress ..

Jo
Review №16

This is just a terrible shop. The owners only want money and perform unauthorized repairs on your vehicle. Then they try and hold your car hostage to get you to pay them. If you want to be swindled and disssapointed in both customer service and quality of work this is the place to go.

La
Review №17

Great shop !!!! I am more then extremely satisfied with the work done at All Hour Coillision. My car was not only completed in just 3 days but the work is above excellant. My car looks brand new !!!!! I cant thank Jack and his assistant enough for the hospitality extended to me during a what is usually a stressful situation. Highly recommend. Real professionals.

Ce
Review №18

Im a first time customer. Ofcourse I was waiting and expecting for something to be done wrong especially since I was going thru the driver who was at fault Insurance which was Geico. Well the Geico rep there handled the claim without any problems. And NIAOMI the representative from ALL HOUR took care of the rest. I had to bring it back cause of something small AND THERE WAS NO HESITATION SHE GOT ME IN RIGHT AWAY PROBLEM FIXED. I even had to take it back cause of some acid water stains on my hood due to me parking underneath LIRR bridge at a station. And they buffed out the hood without any charge!!!!!!!! I AM VERY THANKFUL, ALL HOUR MADE A BAD SITUATION INTO A EVER LASTING CUSTOMER. Although Im in NO rush to get in an accident. But if I do I no where Im going..Signed2012 White Jeep Grand Cherokee

Ka
Review №19

I had took my 2008 Evo GSR they had my car for about a week and it came back with additional damage on my driver side door and rear bumper and I had to fix one of the door molding my self because I didnt want to take it to that shop, I spoke to the lady behind the desk about it but never got a call back or nothing the guy from gieco is on thier side never gave me no call back,I should of listen to the bad reviews they had the guy who drove my car into the shop looked like a CRACK HEAD the rental guy from Enterprise gave me a rental that I didnt want. LISTEN TO THE BAD REVIEWS AND AVOID THIS SHOP, I WOULD NEVER GO BACK THERE AGAIN.

gr
Review №20

Worst place, repair my truck with them paint and body work is Horrible.Thanks to Geico insurance had another shop make the right repairs under Guarantee .

He
Review №21

Superb service great customer service

Information
2 Photos
21 Comments
3.6 Rating
  • Address:2159 Marion Pl, Baldwin, NY 11510, United States
  • Site:http://allhourcollision.com/
  • Phone:+1 516-546-1600
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto glass shop
  • Auto repair shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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