Ive been going to this Pep Boys location for many years, and have continued coming here even though I moved further away. The staff are all very pleasant and polite. Prices are very fair, and service is always done properly. Id LOVE it if the chairs in the waiting area were a bit more comfortable, lol! But thats the only negative, and its a VERY small one.

Quick friendly service and a fair price! I called worried that I wasn’t going to be able to get my car fixed on the same day and Christian checked on the availability of parts, and when I got there Jay made my check in easy and was super helpful at explaining my choices. If I had gone to the car dealer I would have been out of a car for a week. Pep Boys had me on my way in no time!

Christian and Jay at bepboys were very polite and patient with me. more than that the service they gave to my car was phenomenal.l will always give pepboy my car to serve

Do not take you vehicle here. They do not do what you ask for. I did an oil change and ask for tire rotation which is complementary and was listed on my final bill that it was done. Hold and behold it was not done. This is the the second time this happened only this time I went back in and told them. The answer I got is were sorry the mechanic Melvin must have forgot how does someone forget when the claim the did it as part of the bill with. 20 hrs. Very trustworthy. God only knows what kind of oil they actually put in your car or if they even change the oil.

Abdool, Cristian and Mickael were fabulous. I made an appointment which they honored. They got me out in time and for a reasonable price. They even applied a coupon without me asking. I have been coming here for 10 years and they have always treated me with respect and honesty. Honesty is very key in the mechanic industry abnd PEP BOYS has always been homnbest with me. Abdool has been servicing me for 5 years now and he is always friendly, honest and courteous. He is a fabulous manager and his staff treats everyone with respect.

Took my car in because the dealer said I needed brakes and rotors on my 2019 Cadillac CTS .the service manager told me he will do a free check, when car was on the lift Abdul the service manager took me to the car and showed me the brakes was good and he educated me on my brake and a few things on my car .he even brought out a new set of brakes to compare.l saw him take 2 other customers in the shop and showed them there car and took the time to explain there problems with there car . This is the greatest experience I have ever had in doing business i love this place I recommend it to all my friends and family.Abdul and Phil the mechanic Rock.

Very helpful employees. I like that they had knowledgeable females who knew about auto parts.A young man very personable looked up my sons car and helped with the right parts( also said he had the same Lexus)Fair price

Abdol was wonderful! They were fast and efficient. Exceeded my expectations. Would be sure to go here again for all my car needs.

With out fail appointments met, work is done as requested,prices are competitive.! staff pleasant and positive.Suggest customers get Pep boys credit card.Make appointments.!

I REALLY DIDNT GO TO PEP BOYZ I ACTUALLY WAS STOPPING AT THE EMPANADA QUEEN TRUCK PARKED RIGHT IN FRONT OF PEP BOYZ ! LOL THE BEST EMPANADAS !

Today I met Christian the assistant manager he gave me a good service he is knowledgeable, friendly and very helpful. I’ll definitely come back for more services👍🏻

Very dishonest establishment. They said I needed both my rear wheel bearings replaced. Then tried to say I needed 2 new tires when I know I dont. That raised a red flag. When I got home something told me to check the work. Lo and behold only one side wheel bearing was changed 🤬🤬🤬 $885 later. Ill be talking to someone about getting my money back for the one that never made it on to my vehicle. Stay away.!!!!

Abdul who is the manager is friendly polite and he tries to work with you the mechanic that I use there his name was Matt he showed me what needed to be done on my car took the time to explain everybody seemed helpful and honest I was very pleased

Great customer service and friendly, knowledgeable employees. I would definitely recommend them to others.

The service manager, Abdool, was exceptionally friendly. I forgot my coupon for the oil change, at home, and he applied the coupon for me. Theres a mechanic there named Farouk, hes really good and honest.

Average customer service. Weird location. Be careful with parking lot area as people hang out there.

Staff was disengaged. When asked when my car would be taken in I was told now....wasnt until 10 minutes later someone took the keys...the person that took the keys moved slower than my grandmother! Wasnt about to leave my car there and wait any longer

I usually have a great experience with this Pep Boys location (hence the 2 stars) but today (1/23/21) was not one of those days. It took 9 hours to replace 2 rotors and brakes and cost me almost $500 to do so. They couldnt/ wouldnt fix anything else I needed (which was only a tune up and fixing my front left turning signal) which is crazy to me. I wont be going back.

Friendly staff. Darnell was very knowledgeable and helped me with the parts I needed. Recommend going there if in need of parts.

The store had maybe two customers in it. There was one person on the register who was obviously struggling. No one else would just walk over to ring my purchase. They were all just on cell phones or had their heads down. Please consider a tutorial in customer service.

I got a oil change from there yesterday. It was a little bit expensive but the service is great!

If you make a 1pm appointment, and they tell you on the phone it’ll be an hour, do not be surprised if you arrive 15 min early and they tell you it’ll be an hour before they get to your car and then 1-2 hours before they are finished.

Such a disappointing experience. Unprofessional and dismissive service manager with employees who provided incorrect information to customers. I made an appointment to have my oil changed and patch a tire. When I asked the employee when my car should be finished I was told my car would be ready in 45 minutes. When I arrived 45 minutes later, my car had not been moved. When I asked why it hadn’t been started, the manager said his employee would never say it would be done in that amount of time, laughed and said I made that up. In response to the fact I scheduled an appointment, he stated that appointments don’t matter, that they don’t drop whatever they are doing to work on someone’s car because they made an appointment. Unprofessional. Dismissive. Disrespectful. My car was finally finished 2 hours later and was returned to me without refilling the air in the fixed tire. The psi was more than half of where it should have been. Unsafe. On top of that, the manager wasn’t wearing a mask despite the signs posted and his other employees wearing them. Woefully disappointed with this location. Take your business elsewhere.

Friendly and good service. Just needs a little more counter knowledge but waa great. Ill be back.

Great service and honest dealings

I came here last night to change the oil and have them check my drivers front tire. I previously came from mavis that they told me I had a hole in my tire and needed a new one. I decided to drive here (Ive been coming here for years). When I got there told the gentleman I needed an oil change and for them to check my tire because Mavis told me it had a hole in it. I got here around 4:30, so it was close to the end of the day, so I understand if the mechanic was tired. They called me back and said I had a good tire and didnt need a new one. I asked several times whether he was certain because I had been told otherwise. He told us not to worry that they are professionals and that they know what they are doing. He told me they just put air in my tire and turned off my tire pressure like off. This morning, I was on the highway and my tired was flat. And I nearly caused a car accident. I called them and the guy in the office told me to come here and take a look at it. When I came in, I shared my concerns with the guy and said I wanted to talk to a manager. When I began speaking with the store manager Abdool, he showed no concern that I almost had a car accident. He told me “What do you want us to do if we have found nothing”. I told him I knew for sure they didn’t check my tires because when I spoke to the guy who called me from last night he had no idea they needed to check my tires. Im really angry about this place and the staff. After going back and forth the store manager Abdool told me they are not taking care of my car to go somewhere else. So now I had to tow my car to a different location because he was furious that I told him they werent doing their job. Neither do they care about the safety of their customers and others. I am furious that I had to miss a full day of work and money because of this institution. Im very upset about this place. They need to change their staff and put people that care about their customers. I can’t trust them to do work in my car anymore, which is sad. Do Not take your car here if you want to end up with a headache.

Being a Uber and Lyft Driver; I’m in this store a ton.Thoughtful, considerate people work here. They’ll take their time w/ you & give you the options upfront and clearly. Work diligently and quickly; Not pushing a sale on you or trying to give you something you didn’t want or come in for. I appreciate the staff and mechanics here and the work and professionalism has alway been above and beyond.

Jon was very helpful! First of all I appreciate the military discount. Second I waited less time than the estimate I was given and Jon was very helpful in explaining the costs and listened to exactly what I needed.The waiting area isnt the prettiest its a bit dark but the store is HUGE and you can spend the entire time shopping. Definately coming back for all my other service needs!

Excellent Customer Service and parking facilty.

Very nice young man changed my windshield wiper.

Being a customer for sometime. Ive been greeted with a friendly attitude for my vehicle needs. PEP BOYS store #0283 in Baldwin has professional staffing. Abdool Azim at the service desk is exceptional with an upbeat attitude and communication about details. I am a very satisfied customerThank you Pep Boys

Place is being closed, wonder way

The service was good. However, they post a sign saying a mask is required and must be worn. So could you explain to me why an employee does not have a mask entirely on over his mouth and nose? Its actually two of them who arent wearing mask. Completely unacceptable. I would have left but my car was being worked on at the moment.

My number 1 place to be for my car care needs,service and repairs..just ask for Rayon and his professional crew..awesome work guys..

Terrible customer service, false advertising, lazy staff, and useless management. Ordered tires online for my truck. Put in exactly the type of truck I have ordered the tires made my appointment for them to be put on. Arrived the associate immediately gave an attitude saying they couldnt put them on my truck bc the truck is too big! First off its an f250, ok its big Ive seen bigger. It standard tires, nothing oversized. Even if the truck didnt fit on the lift you use a jack like anywhere else would. They were extremely rude about it thought. If you arent going to install tires for a truck that size then why sell them. Reached out to pepboy to file a complaint. I had to respond 4 times with the same information. Almost 2 months later the store manager called me with all the wrong information. Didnt even apologize was just like so whats the problem. Fortunately we went elsewhere!

One thing I didnt like is that they have a lot of old stuff almost everything looks yellow and old

It took the 10 hours for an oil change. They dont like to work on fleet cars.

This is my last time here, this people have no clue what they are. Please don’t go to this place. Don’t waste your time

I dont trust these guys. They always tell you, you need new breaks. Two weeks after them servicing my car. I could not turn it on.

I Took my car for an oil change and now is leaking and they said it was already like that, they did not want to take responsability, STAY AWAY FROM THIS PLACE

Had to wait over an hour to get a state inspection. Never coming back!

I got my inspection done here. They have quick service and a friendly staff.

Ill be the FIRST to admit, Im not the biggest fan of Pep Boys - Baldwin. However, my last visit has shown me that the staff is really trying hard to do a better job at providing good customer satisfaction. The manager offered a discount on my service, due to an unfortunate experience I had when I was last there. Im appreciative of his efforts. A little bit of kindness goes a long way!

This was the worst customer service experience I have ever had at an auto repair facility. My car was towed to this shop to replace an alternator belt. I was told by the service clerk and manager that they must diagnose the car engine before replacing the belt. I questioned the unnecessary charge for a simple belt replacement. Dissatisfied with my line of questioning, and without checking my car, I was told that the work is complicated and I should take my car to another facility or the dealer. This resulted in a second expensive tow to another repair shop, which changed the belt in 45 minutes.The service manager was very unprofessional. His comments and handling of my complaint is under review by Pep Boys Corporate.

I needed a car 🔋 and they worked in my desired price range- they also showed me how to check my alternator first.

This is my first time putting tires on my car. I did my reach about tires.. I called serval tire shops and they couldnt take the time out to give me the different prices to some tires that the research told me that is good for my car. Only Pep Boys took the time to tell me the difference and gave me a good prices.

Unprofessional go to advanced auto wrong parts everytime n overpriced too

Its a Pep Boys. You get just what you expect.I come here because the aisles are clearly labelled with full stock of items making it an easy and quick trip when I want to just get in and out quickly. The staff here is pretty knowledgable on anything u might need to ask where to find, and will make recommendations if needed. The parts counter staff is even more knowledgeable on the type of questions you would have about real issues with your car. Great place to buy tires as well. The mechanics are fairly quick once they get the paperwork anyway and seem to be pretty trustworthy, Ive never had any items or change/money taken.

Excellent.

I order Royal Purplr Ice. This was the only auto part stores near me that carried it. While I was there I did get some other products.

Excellent and professional service

Good counter service but pricey. Two belts changed in the same place. No labor break. Parts 2x retail costs but nice floor staff

Had exactly what I needed. Workers were extremely helpful and friendly. I called prior to going too make sure they had what I wanted, the man actually went to the display case to check and came back with a yes.

Quick service

This Pep Boys, is the worst Pep Boys I have Been to. I got their around 12 am. To get my tires checked out. Waited an half an our in my car, then one of the mechanic came to the car and ask me to get the car if I wanted my car fixed. I said hold up, I are you talking to me like that. I was mad, so I went inside to talk to the manager, I was very loud yes, but o was angry, I had to wait 1 hour. The manager would not fixed my car. I would tell people,be careful at this Pep Boys, they seem racist to me...

Horrible service department they charge me to fix something that didnt need to be service manager very rude

What happened to this pep boys. People used to b honest and nice. Now all they care about is making extra money. The service assistant manager Jay has a nasty attitude for no apparent reason. I asked him how long do u think for the break check up ? His response was i don’t know you just have to wait! With the nastiest attitude. Then i said I’m sorry dude. Was just asking that way I can ask someone to pick me up! And the he goes n tells me that it’s a 2 hour wait. 5 minutes later the mechanic came out and explained what needed to be done. He then looked up the most expensive breaks for the car and asked me why i didn’t go to the dealer with his nasty attitude. I was going to spend the 731 dollars on breaks there but because of his attitude i told him to just pull out my car. I’ll go spend my money where I’m treated with the same respect i give out!

DO NOT COME HERE** Came in for an appointment at 12noon I made days ago and was told oh just pick up the car tomorrow.... I said I can’t. Then I was told oh well we are all booked. They do not honor appointments at all. Then I was told oh just bring it whenever. I spend over 1,500 and needed them to check the work that wasn’t done right the first time. I was so turned off. Never get anything done with this place. If I could give 0 stars I would !

Been going here for a while. Prices are kind of steep but they are pretty convenient, except the last time I went! I normally don’t waste my time writing reviews but this service really got on my nerves. They told me the wait time would be an 1 hour. Then 2 hours later they told me to give them 2 more hours. So they miss quoted the wait time and I lost almost 4 hours of my weekend. Then after they” repaired” my vehicle. It started to make weird noises every time I turned. I wanna bring it back but they’re going to make me wait even longer to fix a problem that they caused and that I have to pay for. Waste of my time 😤🤬

The service manager Abdool is a caring funny guy.He takes care of everyone’s car to make sure it gets serviced and does what the costumers request if it’s not to hard for the mechanic.

Very helpful...bit expensive for a battery...but did battery check for free and installed for free. All staff was great!!

DO NOT GO to ANY POP Boys.they sell OVER priced and falty then recharge for LABOR when the poor product fails. The store manager lies and misleads about products and time when the work will be done. I was charged $499 for a $150 alternator that failed within in a YEAR..

Rayon was extremely accommodating. I shad my daughter and he made sure our 2015 traverse was taken care of. I 1000% recommend you come see him at the PeP Boys on sunrise in Baldwin. Store # 02384

I’m traveling and came to pep boys to get air in my tires. They said I needed a new tire and it would have to be ordered. Okay they said it would be in the next day. Not much I can do. However, they told me that it would be delivered by 12:00pm. When I got there of course the tire was not here yet, and they said that they could not find out where the truck was. Well I wait back to my hotel and an hour later they called me to tell me that the tire was here. I am now sitting here and they haven’t even taken my car back yet to put the new tire on, and he said it would only be in hour. Very poor service and he was very rude. If I wasn’t traveling and needed to get back I would have never came back here.

They didnt even check the car properly. The car was wrongly diagnostic .when I brought it back Abaool azim said he going to charge me again wishes unfair... My advice is please make sure they are really working on your car

Excellent service

Done wheel alignment steering wheel not straight made appointment 10.30 am next day i go there they are busy and my appointment Not in the systemI am essential worker my time is more valuable on front lines then wasting time at pep boys

All your car needs in 1 place

Person answered phone, extremely helpful. When I walked in she knew who I was and proceeded to follow up in the store. Customer service was extraordinary! Sorry I dont remember her name but cashier #453526.

They were great overall. They need to work on explaining the details on the bill and making sure everything on the bill makes sense. Communication!

ZERO STARS!! GO SOMEWHERE ELSE! They take your money, break parts on your car, refuse to fix what they break, blame you and send you on your way with a car thats dangerous to drive! Inexperienced and unlicensed workers HELPERS admitted by the manager Abdul after parts of car were broken during a steering box installation. Bought 4 new tires and needed an alignment also. They had to align it twice. Both times one tire was straight and the other crooked. Steering was loose. Too much play. Was told to drive it for a few days it would be fine. What real mechanic would let a customer leave with their car in that condition. They never test drove the car either. Drove home and car was all over the road. Every little bump! Could of been in an accident! Abdul said come back another day and they will take care of what they broke. Second day returned. Abdul disapears. They refused to fix the parts they broke and said to leave. Spent nearly $1000 for Very nasty, unprofessional and disrespectful customer service. They dont care just as long as they have your money. Never going back. Telling everyone verbally and social media not to go there.

Chain stores are usually not known for good customer service. However, I went in yesterday to get an oil change and tire rotation with my 2 young kids. I met James, who was professional and friendly.....made me aware of an oil change special they were having. He noticed I was with my kids and assured me he would try to get me out as quickly as possible because he knows running errands with kids can be tough. Within half an hour, my car was done. James even pulled the car out and met me and my kids out front. Im sure it helped that I was there on a weekday at 11am when most people are at work so it wasnt that busy, but, I still appreciated the friendly service. There was even a young kid at the checkout counter (wish I could remember his name) that was engaging with my kids as I was paying for an item.Ive been to this location before, and usually get mediocre service, but, I had to write about this experience. Big thumbs up for James! Pep Boys....give that man a raise!!!

I am very disappointed in the courtesy I received today. My family and I have been going here for years. I brought my car in for a simple inspection just to get a phone call that it failed for window tints. No one called me before the inspection to notify me of this new law. I bought this car used and the previous owner put the tints on. I was told it would be $180.00 plus the cost of inspection. I have no choice. I am a single mom w/ disabled son and got an unexpected additional $180.00 out of my pocket for something that costs $10.00 to do on my own. A simple courtesy call would have been nice like any other mechanic would do. Not only that but they did a very poor job of cutting out tint around brake light in rear window. This place has lost my business for sure!

Rip off scam city. I had a nail in my tire. I wanted to get it the hole plugged. They insisted on selling me a new tire. EVEN BEFORE THEY SAW THE HOLE FOR THEMSELVES. No proper assessment. I told them that all they needed to do was plug the hole. After finally coming outside to assess, they still insisted that there was no way they could plug the hole. They refused and would only sell me a new tire.I ended up going to my neighborhood auto body and tire guy where he plugged the hole for $20.Dont be scammed by people who just want your money. Do your homework and always get a second opinion.

For typical service I think their fine, but they dont seem to have any sense of urgency at all. Their prices are equal to most shops, not cheaper. I had a break job done and the heat shield from the pad has been scraping against the rotor ever since. Took it back twice to have them fix it and they did...for about a day. I found another mechanic to work on my car, dont really trust their abilities or timeliness.

The Staff is very knowledgeable on automotive. & This location had what I wanted all in one go. 👍

I have been to this place and always was a bad experiencie FROM THEM BEING LAZY . You might ask why i keep coming back well it is open on sunday. So today 2/16/20 it is the first time it was a great service (mr. HORACE ) thanks for your help

I came in from a stressful day with a busted tire that was horrible. But all that frustration went away because of RAYON L and his excellent customer service. He was pleasant and made sure I was well taken care of! Thank you RAYON L i will definitely be back and recommend your services to everyone!

Rayon was very helpful. My inspection and oil change was easy and affordable. Make sure to speak with him if you need tires or a tune up to your vehicle.

THIS PLACE IS THE ABSOLUTE WORST MECHANIC SHOP EVER!! THEY DOUBLED THE PRICE OF THERE ORIGINAL QUOTE AFTER THE WORK WAS DONE. PLEASE ASK TO SEE A BILL OR AN ESTIMATE BEFORE ANY WORK IS DONE TO YOUR CAR. THE GUYS BEHING THE COUNTER HAVE NO MERCY AND WOULD STEAL CANDY FROM THE HANDS OF A BABY.ON TOP OF ALL THAT I HAD TO BRING MY CAR THEE TIME JUST FOR THE TO FINSH THE JOB CORRECTLY. I WOULD HIGHLY RECOMEND YOU GO ANYWHERE BUT HERE.PRO TIP:IF YOU HAVE TO GO HERE FOR AN OIL CHANGE BUY THE OIL AND FILTER OVER THE COUNTER FROM THE ACCTUAL STORE AND PAY THEM THE LABOR TO DO THE OIL CHANGE. SAVED MYSELF 70 DOLLARS ON A SYNTHETIC OILL CHANGE.

It was okay at best. The guy behind the parts counter seemed like you didnt want to really help me. The guy at the register was super helpful.

Not bad for your standard auto parts. And like most auto parts stores they dont have everything you think they should in stock. Definitely not impressed with there repair/ tire section. Waited two weeks for tires that didnt exist any more. They also did not have any alternative tires for my truck. If you need tires, go to a tire store! If you need repairs, go to a trusted mechanic.

Great service

I was there today for car inspection. The rep was courteous and my car was ready in 45 min. I appreciate the fact that they did not called me offering repairs for things they found defective, etc. as much repair shops do in order to get deeply into your pocket. I am now confidence that I can bring my car to the Baldwin branch for my car needs.Ruben

They have always done right by me. Good service and advice.

I git ripped off bad. Went for an inspection sticker and was told I needed inner and outer tire rods plus an alignment. Charged me $500.00 dollars for the work. I noticed the steering wheel wasnt straight the next day and took it to my local mechanic. While it was up on the lift he called me over to show me the original rusted inner tire rods (they were still good) that were never changed. All they did was change the outer tire rods and messed up doing the alignment and ended up with a crooked steering wheel. My mechanic fixed it and no parts were needed. I have the receipt and photos to prove it. Manager doesnt care. Never,never go their. Dont get misled by owner or managers response from negative reviews, all I was offered was a $25.00 coupon for my next service.

I brought my car in at 9:30am for an oil change and made an appointment so I was not just a walk in. It is almost 12pm and my car still is not ready. This is not the first time pepboys in baldwin has had me wait 2-3 hours for an OIL CHANGE. I thought maybe this time would be different as I had no come back in almost 2 years, but surpise! It is still the same. Poorly managed service area, slow workers, no communication with the customers.I will never bring my car back to pep boys and I will be letting everyone I know how slow and terrible their service is.

DO NOT GO HERE! They are liars and will not actually fix your car. They used the nail in your tire trick because they were too lazy to do actual work. After taking my car there I got a flat the next time I drove it, with my newborn and 2 year old in the car...I finally took it to a reputable place who said there was no evidence of a nail, and pep boys has a reputation of doing this exact thing. For your safety and everyone else on the road, steer clear of this place!

Pep Boys website states that they have hours until 9?? However I went in for a simple, easy tire patch at 7:55pm and was turned away. Stephon at the front desk individually asked each mechanic on duty if they could help me “so late in the day” (give me a break) and told Stephon that nobody was willing to help a stranded client with a flat needing a simple tire patch. If you are ever in need of service and depending on someone to help you, DON’T COUNT ON PEP BOYS!!!!!!

Horrible customer service. Waited for over two hours to be told my car inspection could not be done because the inspectors left for the day. When I got there they took my keys and my car and had me sitting in the waiting area. No apologies or compensation was given. All they said was come back tomorrow. If you want professional or quality service don’t go there.

Its ok.

Good place for parts but as far as them working on your vehicle they are a rip off. Went to get rear brake pads on rear and they performed unauthorized and unneeded front end work and billed my wife over 2000 dollars. When I asked to see the old parts they told me they were already disposed of. Do not recommend getting repairs here

Ive been going here for a few years now. Unlike most other auto repair shops, they have never pressured me into paying for additional services. On more than one occasion they even diagnosed the issue and told me I needed to go elsewhere, without even charging me (one was because a flat tire needed a wheel repair, and the other time a brake line part they didnt have at the time).

I dont know if this is the case would like Pep Boys but shop work I would have to say stinks, I wouldnt use them if you have an absolutely no other choice. As for the pricing on Parts and batteries and such they do run some good specials. But again I dont know if its just the Baldwin location but theyre awful the guy sat at the counter while I was the only one waiting there to pick up an online order. It was other employees around none of them stopped to ask if I needed help when I was there for a pickup.

I could not be happier with their service. They stayed open late in order to help me fix my flat tire. Their speedy and polite team had me out within 45 min despite having 5 cars ahead of me.

I came in to get a tire put on my vehicle and Rayon and Carlos were very helpful, I couldn’t ask for better service.

As far as big box stores go their better than most. Was very happy with auto repair side.Had brakes done, oil change and inspection.General maintenance stuff.

Experience was great. The workers were funny and super cool. They were very helpful

Excellent staff. Had a nice experience. Handle my car carefully. Thanks.

This location had great customer service. That is all you can ask.