I made an appointment over a month ago for a recall and oil change. I arrived and the lady asked me when did I make my appointment and told me it’s no way I received an appointment that quickly after she finally checked the computer seen the recall appointment but didn’t see the oil change. she informed me she would get the oil change completed and that my car would be ready in 3 hours and she would give me a call as soon as it was done. I called back up there to see if my car was done and it was done but the part for the recall was not in stock and needed to be ordered and then I would receive a phone call when the part arrived and I could make another appointment. So disappointed that I have to wait that long yet again it’s not like they didn’t have almost 2 months to get the part in and they never call you when your car is done. All of my fluids was not topped either so I still had to wait additionally 🙁 so disappointed at the this point I don’t want to do business with them anymore

I took my 2014 Kia Optima in 3xs for an issue with my Turbo error light and they charged me $850 to fix. I went back a 2nd time to fix the same issue at no cost, same problem came back 2 weeks later and they cant schedule me for another 2 weeks! Now they tell me the seals are blown in the turbo and they want $3800!!! Unbelievable I believe theyre trying to make me pay for their lack of experience. Im reporting them to the Better Business Bureau! Update! I received a second opinion somewhere else and they found that a loose clamp and hose not completely attached! $180 to repair. Turbo not blown Ill never return my car to them again.

No problems . Very professional and they listen.

My battery needed to be replaced a couple days after routine maintenance. I specifically asked about it because I had to recently get a jump. It was checked off as okay on my sheet. Nice people though.

Poor service, had car checked out three times for service, by two dealerships, none could fix a pin hole in a tire. I dont recommend bob bell to anyone

Had good selection I only walk passed

A great car dealer

Salesman was very nice and didnt try to force a car on me. He actually showed me a really nice motorcycle they had for sale.

I just bought a new 2017 Sorento form Bob bell and The Kia sales team was excellent. From talking with Jake online and on the phone and Nick and Allan of the sales team to Jeff in the business department buying a new car could not have been easier. Raise your hand If have ever bought a car at the dealer under 2 hours? A great team and great deal and a great car. Thanks to everyone.

Horrible customer service, never answer the phone. You have to actually drive there to be able to speak with someone. My transmission went up in my car and I took it there, weeks went by with no call from them. We had to keep calling to see what the hold up was then they play phone tag and finally told us oh, your transmission was on back order.It took a month to get my transmission fixed! Now Im dealing with a car that has slight water damage and they call today to tell me pretty much they cant do anything its totaled and to have the insurance company come and look at it. Weve told them 10 times, that it was out of pocket, we didnt have insurance at the time. So when we asked what was wrong with it the guy said he doesnt know. Hes going to talk to his tech and get back to me in a day or two.... How are you going to call a customer, tell them their car is totaled but you dont know why and then say, oh well let me call you back in a day or two. Worst place ever!! I will never come here again, two times is too much!

Dropped off my car for a recall, and got air put in my tires . I loved how they didnt give up on trying to get a hold of me when I needed new front breaks. They needed my consent before they could replace them and Im happy they got replaced to avoid the inconvenience of dropping off my car again. They called me multiple times before they got a hold of me. Their persistence is much appreciated. *thumbs up*

My mother bought a car from Merrick a year ago. We were so pleased with the service that we returned to buy my new car. I purchased a new car and had all my questions answered same day. The staff here are friendly and funny. They work with you and make it happen.

Was in the market to purchase a new car since the family was growing. Looked a lot of places and at even more models of cars. Decided to give Kia a try and was amazed. From the moment my wife and I walked in the door we had great customer service. Needless to say we bought a car. I recommend giving this dealership a try the people are friendly and the prices are fair. I have had my new car serviced a couple of times with no issues. All has been covered and completed in a timely fashion.

Lovely

Service is always professional and accurate. Waiting room is great. Very buys, make sure you make your appointments well in advance. Appointments can sometimes take a week or two to get which is a testament to their business; but requires some planning

Everyone was helpful and great! They made my first car buying experience the BEST possible! Josh did a magnificent job and made me a lifelong customer!

I am Ayman Al-jureidini, PE: I have the best recommendation for Bob Bell Kia of Glen Burnie. The team scheduled my 60,000 miles service promptly, checked the need for corrosion protection, provided courtesy bus shuttle, completed the service and called for completion with kind and professional attitude. As a plus, the team are so honest that they only do the needed service, protecting the customer from additional unwarranted expenses. Perfect. Thank you Sharon, Daren and the service team that I did not meet yet.

I went to Bob Bell Kia as my first stop for car shopping since it was the closest dealership to my home in Pasadena. It was an incredibly disappointing experience. The salesman that we dealt with was very dissmissive of me and did not even try to hide the fact that he was not interested in working with me. My financial situation did make it harder and I do understand that completely, but I do not feel like I was treated with respect. The salesman that I spoke with, Merrick, did not even offer to show me any cars, basically spoke with me briefly, dismissed me and sent me out the door. Luckily, i wasnt discouraged enough to stop car shopping,we made the drive to Kia of Bowie, where I worked with Earl Ward, he was respectful, and got me the perfect car, right within my budget. Forget Bob Bell, go to Kia of Bowie and ask for Earl.

We recently purchased another Kia Optima last week from Bob Bell Kia of Glen Burnie. The service from your sales department is top notch, Nick Coutroupis is an excellent sales manager and salesman. This is our 4th car that we have purchased at Bob Bell Kia and using Nick as our salesman. We know we can trust his prices and that we are getting the most for our trade and lowest price for our new vehicle. Thank you Bob Bell for continuing to keep us on the road and feeling good about our purchases.

I am very disappointed with the quality of service provided by Bob Bell Kia. The service was way over priced. They didnt even vacuum the car or wash it after servicing it, and one simple request to replace the battery coat (an insulator sleeve that goes around the battery) was ignored. Last time I use them and the last time I send credit union members to them.

I had an appointment and my vehicle was serviced in a timely manner. Later during the day of the appointment (a VERY COLD day) my tire inflation light turned on the dash. I brought my vehicle back the next day and the tire pressure was adjusted and the light was reset with no waiting.

I would like to thank the following employees of the Bob Bell Dealer Group for the fantastic deal, treatment and attentive service during my purchase.Thank you...Dave Coyne, Jeff Glascoe, Domonic Pauling, Robert May and Susan Marques. Its obvious that customer satisfaction is a key priority at the Bob Bell Organization. I received first class treatment!Bob Bell was referred by a friend and I am extremely thankful to him for the recommendation. I owe him a steak dinner!

Customer service was quick and easy, But if you need to call and speak to someone for anything forget it!

Good, Nice, Service staff. I have only gone 2 times with a new car; so it has been kind of easy for them. Waiting Room is awful. I need to work on a computer while Im here and the free Wi-FI doesnt make up for the loud smoky smelling waiting atmosphere. I struggle to wait for my car; the waiting room is really only good for people who want to socialize and drink coffee.

I go to Bob Bell since many many years, every time they do the best job. Thank you you are the 5 star and more.

Went to get breaks put on the Kia and it took only 2 hours great work great service

This is a absolutely amazing car lot

No problem. Service advisers were very helpful with service, recall and advice.

10-18-13Service at Ford dealership at Bob Bell Ford is terrible. Man answering the phone told me he would look into his crystal ball when I asked approximately how long an oil/filter change and tire rotation would take. I cant believe how flip the guy was. Dont they teach these employees customer service manners? Im not taking my car there for anything. Wont buy from them either.

Spent $2,700 on a new transmission and flex pipe. The customer service is terrible, you cant reach a human to save your life, the operator just kept sending me to vm. The check engine light came on THE NEXT DAY so we took the car back in only to be told our compressor and oxygen censor were suddenly bad and itll be another $1500!! They actually claimed it must have broken on the way home! DO NOT take your vehicle here.

Excellent and courteous service, reasonably priced for the additional repairs I needed done.

Nick Coutropolis is a personable, no-pressure salesman who is super knowledgeable on Kia vehicles.

Take good care of their customers, usually quick service, clean waiting room with free wi-fi coffee and snacks. What more could you ask for!!

I used kia roadside assistance back in june for a flat tire. They sent safetow, a local company that towed my fwd car from the back and broke my rear differential. I told bob bell of the problem and they said they would take care of it. They had fixed my tire and gave me the car back with a still broken rear differential. Loaner program was a nightmare too.

Service would probably take less time if the service employees spent more time working than they do on smoke breaks. As it is, plan to drop off your car because even an oil change if they immediately take your car will take hours.

Used their online appointment scheduling service. scheduled a 4pm appt. received reminder emails and texts. I arrive for my appointment only to be told they dont have appts after 1pm and I shouldnt have used the online service but called instead?? why have the service if it is inaccurate and you dont abide by those appt times any way. will NEVER go here again. rude.

Always a great experience when taking my car for service, friendly staff!!!

My service experiences have always been pleasant and the staff works quickly to get me in and out! Thanks!

Great Experience Friendly and a very clean waiting area

Warranty work, done quickly! Service Dept. staff passed on that they determined what the problem was, that it was covered under the warranty, and it was done.

Bought my car there and take it back for service because they know my car and service it well.

Great and reliable service as ever!!

Body shop is the worst. Costumer service just awful. Avoid taking your car for any body shop work. Very disappointed

They dont sell Kia anymore. Just Ford and Hyundai.

The service was fast.

Always very professional and informative

Outstanding service from Amber and Sharon!!!

Fast and friendly service!

Took my car to have work done there now it has a hole other problem that it did not have before it was serviced

Fast service.

Good service

Excellent Customer Service

Professional and fair.

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