The staff at this location....one of the best services or interactions I have ever had with sales people. They are all happy to help and knowledge. This is what keeps people coming back to brick and mortar! Great job ladies!

Great store for upscale kitchen stuff

Good store, the people who work there are knowledgable, kind, and know what there talking about. Very expensive though, something I could get for 10 dollars at any other store, I get for 32 dollars here. Quality though, I guess?

Spacious, well-stocked, courteous, and helpful staff

Just had a wonderful customer service experience where the store manager went and got an item off of a delivery that was just coming in off of a truck.

Great experience. Young lady was very knowledgeable and helpful. I would shop there again.

Im such a foodie and I love to entertain, so this is my favorite place to browse for new ideas cutlery and cookware.. And so much more

Very helpful staff and good quality merchandise. Prices are frequently discounted. Lots of neat gadgets.

Awesome customer service and employees that are very knowledgeable about the products they sell! Good quality home and kitchen items that last for generations to come.

Great location, product selection and customer service. Excited to see them open again. Tyler Mays does not shop here too. Bonus points.

Due to covid they are limiting the amount of people inside. It was so civilized to shop without the usual crowds.

Always great just always seem to be out of what Im wanting but they do and can ship

Great location. Product selection a d customer service. 5 stars because Tyler Mays does not shop here.

Nice selection of high-end knives

The store was clean, and the staff were kind and very helpful.

Incredibly understocked and poorly organized. Impossible to find the specific products you are looking for. Waste of time and effort. Just order online. Apparently the store is only used to stock merchandise for online orders.

Great store. Tons of items, helpful staff. I was offered help at least 6 times in half an hour. Prices are high, but thats expected. Would definitely shop there again when Im in the market.

Helpful and polite staff.

Love this store! Quality products with amazingly knowledgeable staff on all kitchen items. Returns are easy and staff and store manager Karen is one the best in sales. If you need good quality kitchen gadgets with a good support don’t miss this store!

Amazing staff. Awesome products.

Great store, everyone who works here is super helpful and just all around great. Really fun to look around in, and located in a really nice shopping center that is a nice space to walk around in and relax outside.

This store I love best products I want to start taking the cooking classes staff always very helpful.

Wonderful assistance going over and above

Great selection and helpful staff

Right before Christmas it was quite busy. It was good though they wrap your presents for free. They are not the cheapest but theyre things are good quality

Love this store--not in a mall, so less hassle to get to it, and the staff are always so helpful. I went in for help with a salt grinder I bought online, and they figured out the issue really quickly

Terrible customer service. Store is filled with suburban wives that need something to do when their kids leave home.I went to return an unused packaged item. I didnt have the gift receipt so I had called William Sanoma ahead and asked if they could scan the bar code that was on the package to locate the receipt. They had told me yes a store can do this.I walk into this store and tell the lady I have a return and potential exchange. Lady rudely asks me for my gift receipt and I tell her I do not have it but customer service told me the store could locate it with the barcode, billing address, and name of buyer. And she looks at me says no thats impossible. And I look at her and ask why would someone at customer service tell me otherwise? She continues to say its not possible and a colleague steps in and begins walking her through the process on their computers.Just because you dont know how to do something doesnt make it impossible... And dont try to turn things around by commenting on how nice my nails look - they dont bc I got them done over two weeks ago... Just try and be more pleasant to your customers.I came to this store bc I was closer to it running other errands but Id much rather drive the extra 30 mins and deal with thousands of people at Colombia Mall than come to this store ever again. Which btw is located in what looks like a retirement community and o yes theres a Talbot across the street.

Love the section and the staff are great!

Excellent customer service

We visited the Cross Keys Williams Sonoma this evening for some holiday gift shopping. We have been frequent shoppers of this chain and have purchased countless items in the past from both the Towson and Columbia locations. Because of the Towson closure, we decided to try this location. We walked around the store for over 45 minutes without a single person offering us help. While actively looking over the features of the espresso machines, a sales person suddenly appeared; without even acknowledging our presence, they attempted to push us out of the way as though we were not there, while giving priority to another couple by answering their useless questions that did not even seem related to espresso making. (For the clueless snobby couple, no, it wont keep your coffee hot because its not a coffee maker). The older sales man in the All Clad area wouldnt even look at us, even though he was standing just a few feet away. He shadowed us without asking us if we needed any assistance. The entire visit was very off-putting. After this experience, we will stick with Sur La Table, Crate and Barrel, or any other decent cookware store.

Store associates very helpful, love dont have to worry with going in to regular mall

Good selection of products in this large store. Mostly pricy or hard to find items. Great for gifts.

Overpriced items, unreasonable refunding policies (they did not allow returning cans of unopened food bought a day ago), and rude staffs. Very disappointed! Would never go back again!

They have some nice stuff inside this store.

Exceptional customer service!

The staff is very helpful, knowledgeable, and pleasant to work with.

Nice store with great products

Quality products

If you go online, bad,very bad experience.not helpfull at all.

Cant reach online site for 10 hours and wont let me get extra new customer discount. Keeps messing with me. Ready to just give up. Who needs this

High priced kitchen gadgets.

Outstanding customer service.