Great inventory of parts and easy to use search. Prompt shipping was very much appreciated to help us with our engine repairs to get underway.
Great service and excellent prices and quality products. Ordered fuel ad lube filters for my Northern Lights generator and received them just three days later in Virginia.
I ordered a part for my digger and it got here (New Zealand) in 8 days. It was exactly the right part and a good price. I highly recommend this supplier.
I have a somewhat oddball engine on my generator, a Perkins. I have always been able to find all the OEM filters I need easily, in stock and at reasonable prices. Shipping is fast and I’ve never had a problem. I’ll continue to get my parts from Diesel Parts Direct.
These guys are amazing. Ordered a day after hurricane Ida hit, they got my order processed and to me in 2 days. Guys were running on generators and a skeleton crew. Talk about dedication to customer service!
We ordered a gasket kit and it was ready in four days and shipped with speed to us in South Africa. Your Online store is easy to use, convenient and your product was excellent. Will definitely order from you again.
Incredibly fast service. Had my parts way sooner than I expected, even to Canada.Will definitely use Diesel Parts Direct for my future parts needs.
They have all the parts, and ship worldwide very fast! A must for boat owners.
Great service and knowledgeable people. Parts were readily available and promptly shipped. Ill definitely use them again!
The staff at Diesel Parts Direct are super friendly, helpful and really know their parts. Each time I order from them, they have the parts in stock and are able to ship them out that same day. I would say that they have exceptional customer service and are great to work with. Awesome Company!!
I ordered the Murphy switch that I needed it was shipped same day ordered great company to work with
Easy to use ordering, reasonable prices, parts arrived as advertised
Great service! Had the part I needed and shipped same day!
I wish I would have read the negative reviews regarding the companys returns. I ordered over $500 worth of parts from them. When I placed the order I gave them a serial number to go with the engine that I am working on. The parts that I received were not the right ones and did not fit my engine. I emailed them with photos of the new parts compared with the old ones to show the size difference and never received a response even though they claimed that they answered me. When I called to follow up I spoke with the same person that took my order & he told me that they were the right parts based on the serial number that I provided & he didnt know why they did not fit. Fast forward a week later with no resolution in sight I called again & I was told by a different employee that the serial # does not even match the engine that I am working on! When I got the original person that I ordered from back on the phone he told me that the serial # was correct. He asked me if I wanted an RMA. When I said yes please, he asked if I had installed the parts. I told him no, we only dry fitted them (which obviously did not work because they were the wrong size). He then told me that they are not able to resell the parts & therefore would not issue an RMA. I argued and told him that the parts are in new condition with the original packaging but he refused to work with me. I even offered to pay shipping & restocking fees but he refused to make any effort to help me. When I told him that I was more disgusted with the customer service and it wasnt even a a matter of money he said and I quote YOU HAVE TOO MUCH TIME ON YOUR HANDS I will now be putting a stop on the charge through my bank. PLEASE DO NOT ORDER FROM THIS COMPANY! IF YOU NEED TO RETURN ANYTHING THEY WILL BEAT YOU! AWFUL CUSTOMER SERVICE! NASTY PEOPLE! VERY UNPROFFESIONAL!
Everything I needed for all our onboard engineering at a fair price and delivered in a timely fashion..
I contacted Diesel Parts pr email as it was not possible to get hold of parts to my Yanmar engine in Norway. Within hours I received a positive answer to my request: I placed my order Tuesday at 3 pm and Thursday morning the parts were in Norway. Í am very impressed with the speed and service from Diesel Parts Direct and FedEx priority. My workshop in Norway estimated minimum 14 days and up to 90 days delivery time through their channels. DPD is strongly recommended.
I recently ordered some parts for my Yanmar engine from Diesel Parts Direct. I have never done business with this company before. I found their website easy to use and was able to order all my parts. I was just amazed that days later I had all of my parts in hand, and they were 100% authentic Yanmar parts in sealed packages. This company really knows how to make customers happy. OEM parts, easy to order and lightning fast delivery. I will absolutely be a repeat customer.
Very good experience, fast response and delivery.Recommended 100%
They always have what I need and I typically get my parts quick. I have never had an issue with them and will continue to order through them as needed.
I ordered parts online for a marine engine. The inventory is excellent, the shipping is very prompt and the prices are very competitive.
Excellent customer service making finding the right part easy the first time!
I bought an inexpensive part, a fan belt. as soon as they got the order they realized that it needed to be drop shipped from another warehouse. They called to make sure the timing was ok and I still got it very quickly. The personal service was very impressive.
Ordered original Perkins parts for my Massey Ferguson tractor and its diesel engine. Good pricing on the parts and quick shipping. Thanks!
I have had some very hard to find parts and the people at diesel parts direct have been able to find what I need! They have gone out of their way to confirm what I need is correct. If you ever need to find parts for a diesel, check them out first!
I love this company. Their customer service is absolutely amazing. Fast response times, extremely helpful and diligent in their pursuit of your satisfaction. I stumbled on them while trying to track down parts, and many places that I dealt with would tell me that they would get back to me, and several days later no response. First attempts to contact Diesel Parts Direct got me all the answers that I sought, at amazingly competitive pricing, with extremely fast response times. They maybe on the other side of the country, but I get access to the parts that I need faster than places that are only a few miles down the road from me. Got to love that. Also, their internet customer service team is as solid as their phone support, so if I’m stretched for time, I can easily submit a quote online, or send an e-mail and so far all responses have been in less than 24 hours, often FAR less than 24 hours. If you are looking for a reliable partner to meet your parts needs, these guys are a gem.
Fast reliable service. And they also have a large selection of parts at a reasonable price.
Ive made two orders with them and have been very happy with parts and the very quick shipping. Recommend them highly
Best Price and Fast Shipment of what I ordered. Who could hope for more? Definitely a source to use again & again!
I own the only Yanmar LX490 in Australia and it needed a new hydraulic filter. After many failed attempts to find a US seller that exports, I found DPD. They had my part at a great price, Ashlyn shipped same day and the filter was delivered dowunder, in five days via FedEx prority.Thanks DPD.
Exactly what I needed when no one else could deliver. Fairly priced and shipped fast.
Searching the web for a reasonable price for my air filter for my catapiller engines air filter landed me right here at Diesel Parts Direct not only were they the cheapest but I received my filter super fast. It was a original oem filter. Great parts, great service, excellent price. I will definitely shop here before I look any where else.
Ordered a part on Friday, emailed Tuesday for tracking since it should have arrived. Acted as if the email chain of communication never even happened. Poor service, just a sorry for the delay.
Good pricing and options on genuine and aftermarket parts, fair shipping and fantastic customer support. Would not hesitate to use Diesel Parts Direct.
Couldn’t have ask for better customer service and knowledgeable sales person. I simply provided engine serial number and part needed. Three days later correct part was delivered. Sales person checked to make sure there were no other parts i.e. gaskets, shims or hardware that should be replaced. I will definitely return here for any future parts I may need.
Reasonable prices and fast shipment and delivery. Parts fit exactly.
Expert staff, great and reliable service!
Dont bother ordering parts if you need them asap even if you pay extra for shipping. Customer service did nothing to help cause the part was inexpensive to them. Costly on my end cause my work truck is still down. #Rigwelder
I have Diesel Parts Direct bookmarked because of their great customer service. Shipping is timely. Most recently I dealt with Paul on a part. Five stars for him. Thank you!
I have used Diesel Parts Direct numerous times and everything has been perfect. They had Isuzu filters in stock that my local dealer did not and I just got a CAT aftermarket starter from them that worked perfectly. Their website is straight forward and very easy to use. Also, their pricing is very competitive. I highly recommend and will continue to use Diesel Parts Direct in the future.
I have been looking for a place to order parts for my old 220 Cummins, I found one here, I am very happy.
Great customer service. Fast shipping
Great selection and prices plus fast shipping, what’s not to like? Highly recommend!
Excellent website with accurate photos and descriptions of items, very helpful. Also excellent communication/updating of order status, good packaging of items/parts, and prompt shipping. Will definitely order from again.
The customer service and support that I got from Becky Cunningham was great! Her friendly customer service and follow up information was very impressive and beyond what I normally receive from other call in order requests to other business. She is the reason that I will buy from Diesel Parts again.
I ordered a water pump for a Northern Lights generator. They had one in stock, were very helpful in sorting out my shipping options to the Virgin Islands. Got the part in 4 days, USPS and saved over $200 over the local vendor. Great communication, tracking etc. Thank you!
Ordered some parts online on Friday to be overnight shipped. Website says Fast. Reliable. Accurate. Direct Customer Service. Got a call on Tuesday that the parts werent in stock and it would be weeks if they could even get them. No mention of delay on website. No call on Monday to let me know my order wasnt coming even though I paid for overnight shipping indicating urgent need. I just wouldve liked some indication that the parts werent available on the website or at least a call first thing Monday to let me know I need to make other arrangements instead of waiting until Tuesday. Ill shop elsewhere going forward.Thank You!
Needed some detroit parts and gaskets,that are getting hard to find, they not only located them but shipped them out timely, and we got our machine back up and running quicker than expected, would absolutely do business again with them!
I found the best price through Diesel Parts Direct and ordered the belt. It came within a few days. Excellent service and I will order again from them when needed. I searched a long time online and their site was easiest to use plus a better price!
Weeks and weeks to get parts. Bad communication. They dont answer calls or reply to emails. Returns?? Forget it. Im still waiting for the refund months later. Just called for it again. Call was transferred to a dead end without any warning.**Update: Spoke to management who apologized. Refund processed. There seems to be a gap in the in their processes but I should have asked for a manager sooner. Parts did end up coming from Japan but no one told me until I called, both times, to check on my orders. Might not be the norm, but this was my experience.
I have again used Diesel Parts Direct for the maintenance parts for my sailboat. This must be the fourth time I have used them and the service is fantastic every time. It is easy to order via the website, payment is hassle free - even with my UK cards and delivery is always timely. Excellent Service. I will use them again and can recommend them to anyone who is looking for quality parts at a reasonable cost and with excellent service.
We ordered Cummins parts,They were delivered in 3 days.It was very good prices and quick delivery.Becky was very helpful for us.Thanks Becky!!
Outstanding customer service. Attention to detail and professionalism. Most of all real people who understand your questions and are nice. i.e. Robert ex 233. Robert is so nice I remember his name and ext. #.. Really wish more companies could go old school like these guys.....
Mark Duplessis did a outstanding job. Provided great customer service at the same time he was getting bombarded from all sides with Emails from our depts. wanting updates on the delivery just about 3 times a day.Out Standing Job Mark getting that engine delivered early, and crated for shipping just right -thanks to you and your team
Trying to find diesel parts in Canada just about impossible came across this site on Google, called Monday morning and got the pleasure of speaking with a gentleman named Chris, was extremely helpful the parts where not in stock but he worked quickly to get them in shipped them out Wednesday from Baton Rouge I had the parts delivered next day by 5 in Saskatchewan. Absolutely amazing customer service and quality parts will definitely be our go to parts supplier for our diesel needs at our garage!
I filled out the on-line form looking for parts for a Yanmar. I heard back quickly from a representative from Diesel Parts Direct with part numbers. I placed the order on-line and had the parts in a couple of days. Great service! Good price.
Answered all my questions promptly. Order was shipped that day. Good inventory of products
We have made several purchases from Diesel Parts Direct. Their staff is friendly and responsive. Their website is easy to navigate and the parts were delivered on time. I highly recommend them!
Excellent source for diesel parts. Their prices, quickness and ease of ordering are outstanding.
Very easy to place the order web site was easy to use. Parts came quickly and price was good. Would recommend this to others.
They have everything in stock : all parts that I was looking for my Yanmar 3YM30 marine Diesel engine. Shipping is very fast. I am going to use them in the future. The other websites that I visited had some parts back ordered. Great website and service, highly recommend !!!
Very helpful in finding the right part for my Perkins, good prices, prompt shipping. I really like the communications too.
I ordered a serpentine belt for my husbands Cummins engine in his boat. It came quickly and was priced reasonably! I will order from them again if I am in need of something again!
Diesel Parts had all the parts we needed. It was great to get all our parts in one place. They were very kind & easy to work with. There were no problems with the shipment. I recommend Diesel Parts to everyone.Dunita Berta
The fastest service Ive ever experienced and very good quality parts. Very satisfied with doing business with this company.
Very helpful and knowledgeable. My part had to come from overseas I was informed but wasn’t notified untitled I called it was on back order and would be another week. Overall very happy with services provided.
Great Place! Called and they had exactly what I needed to get the equipment running again. The staff is great!
Prices were competitive. My order contained an out of stock item so they offered to send the rest of the order and FedEx the missing item at their expense 2 days later.If you register with them you can consult previous orders without having to search for reference numbers of the individual parts.
A very helpful and knowledgable sales staff. They helped me pick out the right item and told me to return it if it wasnt. Shipped quickly, a very easy purchase.
Quality parts, reasonable prices, fast shipping and good service. Also, web site is easy to use.
DPD had the parts for my ancient 3GM30F Yanmar diesel in stock, shipped them quickly and the engine was back in service within three days of ordering the parts. Great service. Will be back when I need parts again.
Very helpful staff. Just what a person needs when trying to find hard to get Parts. A+ Work
Very pleased with the inventory of parts and the speed of processing and shipment. Will buy parts again from them. They provide great communication and truly listen to their customers.
Sales staff was very friendly and had my Yanmar hydraulic filters in stock.
Parts were available from inventory and shipped on time. Pricing was very competitive. Will not hesitate to utilize their services in the future.
Im a buyer from Malaysia, goods delivered in well pack and good condition. Special thanks for Whitney Hungerford who very patient guiding me on the spare parts order! 100% trustable ! Thumbs Up!
Parts person was very knowledgeable on the parts i needed, they had the parts in stock and i received them the next day. Good job.
Great service big selection. But dont return anything cause they wont give you your money back or even acknowledge they received your return let alone actually try to help you. They just all play dumb an say they will get back to you or transfer you to a manager who pretty much tells you the same thing. 10+ calls an they yet to even call me back let alone acknowledge my return they received !
Everything came promptly and in excellent condition. I was a little surprised that they all appeared to be genuine Yanmar parts, not off-brand, which I was expecting considering the very reasonable prices. Other places had genuine yanmar for nearly double the price. Definitely recommend.
Outstanding service, fast and efficient, nothing is a problem for them. Better service and prices from the other side of the world compared to what is available here.
I was VERY pleased with the Cummins oil pan. High quality part and excellent customer service. Pan arrived in great condition and promptly.
I ordered parts for one of our Deutz engines and quickly received them. They were the right part and worked perfect! Thank you!
I am currently rebuilding two diesel generators and was able to find the correct parts easily at a reasonable price and received them quickly. Good service.
Great prompt accurate service.
I am a professional mariner, who spends at least 220 days a year at sea per year. I have worked with all manner of technical and service teams of whatever kind, all over the world. I rarely am motivated to write reviews. DIesel Parts Direct were EXACTLY what I want in a company: they have an excellent and understandable and efficient website. When you call them a HUMAN answers in a few short rings who is courteous, knowledgeable and efficient. They enabled me to get done in an easy afternoon work which previously has taken me several days of frustration. Order was generalised, niggled down on detail, and despatched to a remote foreign destination in less than one afternoon, despite me talking to three different staff. I am not an American, but some things, some American companies really are done BEST, especially in terms of the service and efficiency. Diesel Parts Direct is in that group of companies whose efficiency really has made America great. It was a great pleasure working with them, all round. Thanks again and look forward to working with you in future.
Great experience. Ordered filter, shipped the next day. Affordable shipping.
My salesman was extremely polite and helpful, I will buy parts for my equipment from them again .
Needed hard to find Cummins L10 parts. These folks had all we needed and shipped them out on the same day. Cut our downtime considerably!
A special thank you to Roxana Valdes for the assistance she rendered to the CEO of our company today! You provided quality service in a very efficient manner.
This is my go-to place for Northern Lights generator parts. The website is easy to navigate, informative, and shipping is lightning fast.
These guys have good prices, good service and good products, even to an international buyer. No worries here.
This company gives you great support in helping you find the right part that you need.
Competitive pricing; helpful staff and speedy delivery! This firm has its act together.
Great Services, Fast Delivery. Very Good customer services. SMHCO, SA de CV is Located in Tijuana BC and still help us out on our needs.
Great price and availability to get your order out fast
Attentive to my request in a timely manner, placed the order and received the parts quickly, would recommend this company.Graham B. Tredray
Super easy to order parts and there isnt a minimum order requirement like other diesel parts suppliers.
Good parts selection -- especially for our older Lugger / Northern Lights engines -- with acceptable pricing, prompt service.
Great prices, great customer service & lightening fast shipping! They have helped keep us trucking many times!
Great selection even the oddball stuff always in stock and ships fast.
I was looking for an engine overhaul kid for a Perkins A4.236 Diesel Engine, an old one at that. I received outstanding service from Paul when I gave him an engine number off the side of the engine. He also advised me that there were two possible kits, one for an engine that had been previously overhauled and another kit for an engine that had not been previously overhauled. Our shop, ALL STAR FLEET MAINTENANCE is located in Edison, NJ.