Mr. Wayne has provided numerous mailboxes and street signs for various commercial/residential projects for my company. He has always been professional, attentive and delivered materials and services on time.
This is what it’s like when a business forgets that their customers are people. Your business will cease to be about performing a service and will become all about money.I agreed to a quote by the owner of this company, and a seven day lead time to install my mailbox. Seven days later, I emailed him to find out why the job hadn’t been done. He responded that he had “spoke to my wife on the phone” and cleared the timeline with her. This was obviously a complete lie, my wife had never been in contact with him. I called him and he then tells me he must have completely forgotten to order my mailbox, so it will be another seven days. Simply dismissing the lie about my wife!And by the way.. he took this opportunity to tell me that his original quote has gone up $65 dollars!! He had made a second mistake by quoting the wrong mailbox.After completely forgetting to order my mailbox, then lying about my wife, and quoting the wrong mailbox, he made absolutely no concessions on the deal. ZERO! There was no prioritizing of timeline, no temporary mailbox to tide me over, no discount for all the mistakes and insults... nothing!Businesses are pitiful when money becomes more important than people.