Finding a good car recently had proved to be extremely difficult, until I walked onto this lot! They have way more selection than most dealerships and the staff was friendly and patient. Go see Mark Britt at the Honda dealership if you are interested in a car at any of the lots! He was very knowledgeable and let me take my time looking at cars. He was not pushy and spent a lot of time making sure I had a vehicle I love. There was a crack in the windshield and even though the car was marked as is, he made sure to get it replaced for me. He even brought my dad some snacks during the signing process because his sugar was getting low. He seems to really care about the customer and it shows!

Beaumont Honda service section is a professional team with customer service as the top priority, delivering on time and always willing to support. Lead by their Manager Brandy it is always a pleasure to get my vehicle serviced at this service station. The reception helped me set up another appointment immediately for my other works. Thank you Kristen for going out of the way to support.

Dealer always a good place to bring your cars because they got supervisor to make sure they ain’t putting in lazy work.. But always prepare for other stuff they recommend you to do when u come in for one stuff ..

If I could give ZERO stars to this dealership, I most definitely would do so. I have never experienced such unprofessional individuals in my entire existence. I have made several attempts to speak to the Service Manager in regards to services that were not completed on my vehicle and getting a rental reserved. I had the rental plan added to my deal as I was purchasing my car. I have called and left at least 3 voice messages and have yet to hear back from their service manager. On yesterday, I get a mysterious charge to my account from Enterprise and low and behold, Mike Smith Honda has not fulfilled their agreement with them from a previous rental. So they decided to charge my account the remaining balance that they are owed. I spoke to a “Manager” yesterday about these issues and he was very unapologetic for any of my concerns until I let him know that i will get my Attorneys involved if my issues and concerns were not addresses. Here we are another day has passed and I still have not been contacted from any person at Mike Smith. This is beyond ridiculous and will NEVER recommend anyone to purchase a vehicle or get service from them.

Danny White was a great salesman!! He was kind and patient with me as i went through a smooth process to buy my car at mike smith honda! Recommend this dealership and Danny 100%!

We had an amazing experience with Mike Smiths Honda. We arrived right as they opened and Carlous met us at the door. When I told her what I was looking for, she was concerned, because a Honda HR-V is one of the most difficult to find. She went to the manager and they searched the inventory, and were able to find what I was looking for. I couldnt have asked for a more knowledgeable salesperson. She worked so diligently to find my beautiful car. Thank you so much, Carlous and team!

Danny helped me figure out the perfect car. Such a great place with friendly staff. First time buyer and had everything I needed before I had to go to work. Drove off the lot in my brand new Honda Civic. Thank you guys so much! Jordan was also very nice and helpful, and made the signing process go by so much faster. Will definitely come back!

Great experience! Tiffany worked hard to find a perfect Accord that fit my needs. It’s a tough world in the car business right now, and it’s just as tough to find the car you need. Yes, this one was a need. Thanks so much for making this experience seamless.

Words cannot explain how awesome my salesman was he went above & beyond to make sure i left with something good & dependable. I was blessed to work with Mr Derrick Dawson. If anyone looking for a vehicle i highly recommend Derrick Dawson. Thank you

Worst Honda service department in Beaumont. They are extremely slow and lacking in knowledge and idk how they got their review rating back up to 4.6 when it was a 3.1 a month ago something to ponder on? In my opinion they dont know what they are talking about. They tried to charge me 4k dollars and still couldnt find the problem. Dont be fooled by this money guzzling company. The owner is a clown just out to take every cent you got they dont care about their customers.

Man, the guys here are AWESOME! I’ve never felt so welcomed at a dealership. They’re really a family here. They’re all very helpful & sooo sweet. I had an amazing experience. I’m grateful for people like them that work in establishments like this. My experience was nothing short of fantastic. I’m glad I chose this dealership for my vehicle. Thank you Anthony & Dustin!

I have had such a wonderful experience with Mike Smith Honda on several occasions and just recently as well when I bought a 2022 Honda Insight. Everything went smooth and fast. No hassling. Just straight forward information which I always appreciate. Highly recommend!!

By far one of the best experiences I have had purchasing a vehicle. Mark Britt took the time to help us out finding the right vehicle along with the General Manager Chris Jenkins. Even the financing part of the purchase went great with the help of Skylar Smith.Highly recommend to visit these great individuals over at Mike Smith Honda if you are looking for your next vehicle!Thanks again guys!

Brandie took great care of me. She knew I had a prior business appointment that I wasn’t sure when it would be over. She promised to be workable if I got there past my allotted time. Sure enough, I was 10 minutes late. That didn’t matter to her (and they were busy) ~ she got me in and back out in a timely fashion & I was grateful! Wonderful customer service!

I was just there waiting and a lady by the name of Brittany just put down everything that she was doing and decided that a waiting customer came first. Her customer service was very commendable and if all of the workers there were like her, Beaumont Mike Smith Honda would definitely would exceed its numbers. Thank u again Ms Brittany!

This was my first time buying a car, and our salesperson, Jordan, was great! Overall we had a pleasant experience and it didnt take nearly as long as I had anticipated it to. Highly recommend this dealership!

Love everyone over at mike smith honda!! i highly recommend Mr Larry, he was so helpful and made the process so easy. especially for a first time buyer! will be recommending them to all my friends & fam.

The work was done well, but communication was lacking. After promising that my car could not be looked at by a technician for three hours, we accepted that. But, at 4 1/2 hours I finally went up to see what was going on. Suddenly, the tech appeared and told me what was going. A bit coincidental for me. We were told the problem and the cure, as it were. Since we were traveling through town we were reliant upon their good graces. Since the repair could not be completed before 5, we had to find a hotel.The next morning I texted 4 times asking for an update. There was no response. Finally I called and was told: 1) the tech who worked on it was not in today; 2) they didn’t know when it would be ready. After some conversation, the person on the phone checked and suddenly the car would be ready in one hour. So we returned and it was ready. We checked out quickly, cancelled the rest of our trip and drove home.The brightest spot was Russell the shuttle driver. He was polite, helpful and a real gentleman. Thank you for having him on your staff.The least likable thing was communicating with us. Had we not followed up aggressively, we don’t think we would have ever heard what was going on. After 4 1/2 hours we got a response, but I had to press for it. The next morning none of my texts were answered. I had to call and put the person who answered on the spot to find out what was going on. To me, that is not good client/customer care.

The service department is friendly and helpful. Brandie offered several options for new tires and gave me a coupon for my oil change. I appreciate her going the extra mile to help me. Ill be glad when they are able to offer car wash services again. Thank you Honda Service!

They were FANTASTIC!!! Quick to get everything taken care of! I didn’t have to haggle!! It was all straight forward!! Just what i was looking for!!! I’ll be back!!They earned a permanent customer!!

I made an appointment for an oil change at this dealership for 12:45 and my wife arrived at 12:30 and the receptionist told her that it would be a few minutes because they were behind a little bit….. well at 4:00 they finished the service on the car!!! I’m leaving 2 stars because they did take care of a recall while it was there, but it was almost 3 before they even started on the service! I understand that the dealerships get behind sometimes, that thing is unpredictable, I get that,but for a simple oil change not acceptable, that’s the whole reason for making the appointment, will do my best to find another place to take the car for simple service, the work they did was good but the time wasted wasn’t

I’m not usually one to leave a bad review, but I was not called after my services were complete. I found out my car was ready when I got dropped an hour after it was already finished being serviced. When I arrived, the lady helping me was eating while checking me out and they were not very professional during the process of returning my vehicle.Also, I was not made aware during my scheduling process that reserving a time does not guarantee that slot. I don’t mind a wait, but please let people know that reserving a time slot just guarantees you a service representative and to be able to drop off your vehicle.

Great place to buy a car. Was the easiest car we had ever bought. Service is good just so busy be ready to wait.

If anyones looking for a vehicle Mike Smith is the place everyone is so nice. My sales person was Tiffany she put me in exactly what i wanted go check her out.. Thank you Ms Tiffany Mott

Danny and Chris were a great help and was extremely patient with all of my questions and concerns! They made my car buying experience extremely easy and I would highly recommend them!

All the associates are awesome! The techs and mechanics work hard and effectively. It does feel like it takes some time if you’re waiting at the dealership to have your vehicle serviced with maintenance, but I think it’s time positively spent on making sure their customers are satisfied and requests are met or exceeded. Love all they do for me as a Honda Customer.

Awesome service department. The staff is always so sweet, welcoming, and willing to help in any way possible. The waiting area is kept super clear, and every employee walking by says hi, or atleast stops and talks to you.

Love the sales side, its service I have a problem with. I have purchased 3 vehicles from them and very pleased with sales/finance department. Service not so much, tired of getting a run around on my vehicle. This was NOT the first time Ive had issues. Shareese (not sure on spelling) was polite and tried to help best she could....thank you!! Had my car at the appointed time of 7:30am on a Friday was told Id receive a call - did not. I called to check status was told they hadnt gotten to it yet. Kept my car overnight, was told they would call with follow up - AGAIN no call. I was told they need to keep it longer because there were cars there before mine awaiting parts that had come in so they will get to it. Then was told it would be Monday...I could leave it there or bring it back in....not possible I need my car to get to work. My husband called they spoke with him informed him we have HondaCare so a rental would be possible and someone would be calling him. Its now Thursday and no call, I called inquiring. Shareese transferred me to service manager...was on hold 10 minutes to inform me that she would leave a message for her to return my call. No returned call from said service manager but I did get a call from Shareese to explain rental car situation. Hours later service manager called said she had a message to return my call to which I explained I had already received the call explaining nation wide rental car situation....she then said snidely, no the fact that I did not leave my car there long enough for diagnostics to be ran. So from 7:30am on Friday morning until noon Saturday was not enough time to run diagnostics?? No worries taking business elsewhere. What a shame that one person can cause you to lose a repeat customer.

My experience at Mike Smith Honda was absolutely the most amazing experience.I have bought many of cars in my life,but this was one for the record.From the phone call to meeting Carlous Rayburn.She’s a hoot.(I think I owe her a steak dinner)to the finance manager,everyone had the best attitude. I would recommend Mike Smith to everyone I know.Thanks again Rodney Roberts.

I arrived at 8:30 for an appointment to get a transmission flush. I went to check on things after 4 hours luckily my car pulled up. I appreciate the fact that I was given a credit because no one “remembered” I was waiting but this has not been the first time service was off. We have gotten maintenance and had an impact drill left on our engine, brought a washed car in to be poorly rewashed & there is a bolt missing on my motor since there was recommended work that needed to be done. I feel 100% secure in getting maintenance done by the dealership I bought my vehicle but due to service and cost I often have to find other shops that will take care of problems to which my patience may not last with mike smith.

I’ve purchased 3 vehicles all from Mike Smith Honda. Steve is my go to sells associate who I use every time. Highly recommend him! He even helped keep my baby entertained while buying. Everyone is so friendly and you feel welcomed walking through the door.

My experience with Mike Smith Honda here in Beaumont was incredible. Even though they were initially slammed with customers, they greeted me and offered refreshments as I waited on the sales person to come. Mark was worth the wait! Even though I did not have an exact vehicle in mind, he patiently listened and show me several options until I found the right car.

I like my salesman, Steven Laidacker.He is resourceful but not pushy.At first, the price from Mike Smith wasnt the most compatible. But he paid attention for what I wanted and he stood out from his competitors.Thank you, Steve.

Arrived at my appointment time. My car was immediately taken back for service. They finished my 12 point inspection, tire rotation, and oil changed within an hour. Great job. Cashier very polite and friendly!

I bought a 2019 honda civic from Mike Smith in March by July my car was having problems starting. I made appointment to have it looked at, explained to them what was happening with my car and brought it in. Somer was awful at keeping me up to date on what was happening. Trying to call this place in general is a joke and no one will ever call you back. Fast forward to three days later, Somer finally calls to let me know my dome light was on, and that was the problem. So I took them at there word and went and got my car. Two days later it begins again, I refused to bring it back to Mike Smith due to customer service and them not looking further into the problem. I then turned and took it to Twin City Honda, very exceptional customer service and come to find out my starter was going out. I will NEVER use Mike Smith again.

What is the point of making a service appointment if they wont honor it. I understand being backed up a few hours, but when I called to check on it the next day I was told they were so backed up that my car wouldnt be looked at until the following week. Talk about a waste of time, if they had just communicated that when I dropped it off then I could see myself returning, but no more.

Great Service, didn’t have to wait long. Attentive employees.

Skylar made the process of buying a car and dealing with financing so simple and stress free. A great professional everyone should have such a great experience when purchasing a vehicle

This service facility is not a good place for any who care seriously about their Honda . Went in for just a routine oil change. Took over 2 hrs. I think they were more interested in trying to find additional sales opportunities for services on my vehicle, they failed to to take care of the business they were entrusted with in the oil change. When I left the facility, two days later I noticed a hugh oil puddle in my drive way, never present before. I looked under vehicle and saw oil all over filter that was supposedly changed. Thinking it may not have been tightened, I took it back. They said they replaced filter again . Left and noticed it was still leaking very greatly around filter. Took it back, they now started saying it was coming from area above filter. When it can in there were no oil leaks, because I closely monitor engine for leaks, it was dry so we my drive way. The Service Manager was more concerned about trying to clear himself of all responsibility, rather than assist me on why this was now happening. I was forced to seek other professional mechanical opinion. The service department in my experience, poorly represent this great product. I am completely shocked and disappointed that there is not some quality assurance process in place on the dealership level or factory authorization level for this shop. Never, never, again!

I’ve dealt with the service center twice now. Great job on both accounts. Thx to Brandie and crew over there

Had a great experience buying my new Accord Sport from Mike Smith Honda. My salesman, Steve Laidacker, was very professional and a pleasure to deal with. Him and Chris Jenkins gave me a good deal on my trade in, and a great price on my new car! Thanks again guys!

So I had a appointment at 9:45 got there at 9:15 bc I was already in the area.Thought being there early would help get me out faster, but that wasnt the case. I was there to way after 11 am and 4 ppl. That came in after me got done before me.A oil change only takes 30 to 40 min and I was at honda for over 2 hrs. With my 6 yr old grandson. Not a easy to keep him entertained for 2 hrs.I didnt ask the the multi point inspection I just wanted a simple oil change.Maybe you should listen to what the customer says before you do what you want.Thank you and have a great day

Best experience ever at Mike Smith Honda because of our salesperson Carlous Rayburn! She got exactly the vehicle we wanted, extremely quickly, even with the current clog we are experiencing in the US due to the “covid” issues and not being able to get much of anything electronic. She hunted down our AMAZING Honda Pilot Special Edition 2021! She even came to work on her day off because it was convenient for US! She’s definitely a genuine people person. The finance guy was also awesome! No numbers were out of place, we knew exactly what we were paying and there were no “surprise” numbers added at the end! That’s unheard of these days, and we never felt any pressure like those other dealers who try to hard sell the moment they spot you on the lot. We will continue to buy vehicles and send all of our friends to Carlous at Mike Smith Honda! Our new special edition Pilot is a cream puff! It’s a pleasure to drive! The features are incredible and the LKAS is wonderful! Wow. Too many features to list and brag about lol. You’ve got to go see Carlous and get your own cream puff!

Brittney is always a pleasure to do business with and shegoes above and beyond to help me.

Steve Laidacker and his team members were amazing, Steve was very patient with me took me 3 months to decide lol but once I decided he had me a vehicle within a week ( I asked for specific stuff) for me. Couldnt ask for a better place for purchase your first vehicle:)

Very nice, kept me informed, held to price and time. Best dealership experience in a long time.

A great experience! Everyone was kind, courteous and helpful. They answered all my questions and asked me to call back if I have additional questions. I will lease/buy again from them.

Scheduling was easy, customer service upon arrival was immediate, communication via text was clear and easy. Only downside was that I dont look at my phone often, so I didnt realize I had gotten a text 40 minutes prior that required my response. That caused a little delay, but not much. Checkout was easy and actually more cost efficient than my local Honda dealership. I drove 45 minutes to have my car serviced. It was worth the drive. Sommer was excellent!

Service advisor Brandie was a pleasure to work with and I would recommend Mike Smith and Brandie to everyone for the automotive needs thank you

Sommer snd Mr. Dale really tried to get my car fixed with the insurance not cooperating to send an agent out. I’m grateful for all they did to return my car as soon as possible. Thank you to you both. The mechanic was very pleasant also.

Everyone at Honda is so accommodating. I went in with a special trade in situation, and they gave me well over what any other dealership even came close to offering. Steve and Chris were so helpful and I would recommend them a million times over!!!!

I have gone to this dealer for years. First bad experience was when I requested to do an oil change and they put zip tags instead of the screws that go in the splash guard cover under the vehicle. Second bad experience was with their specials, you can not request several services if they are all in specials; I understand about not using more than one coupon but, specials they choose to offer by email or in their website? That makes no sense to me since. Third and last bad experience was that I had an appointment for 8.30am, the service supposed to last between 1 or 1 1/2 hours. By 12.30pm I called to ask for the status, I was told that they were barely going to start with the service and it would take 1 or 1 1/2 hours..... WTH!!! Nope, there will be no next time.

Great customer service, offered drinks 24/7 to make sure u felt comfortable and at home! Explained everything about the cars well, helped me pick the best decision for myself!

Brandie took great care of me in the service Dept! All in all a great experience.

Pretty sure they lied to me and said i couldnt get a better rate. credit score in the 700+ and they wouldnt even let me see the papers.

I feel that mike smith honda is all about profit I have the pages and notes with what I shared and passed to them with my issues they ignored them and did their thing I paid 920$ for an alternator to be changed

2 weeks to get in a key... really? Sort of think they could have clued me into other solutions, like hitting a locksmith. Probably would have cost more but no vehicle for 2 weeks is not ok. Other repairs seem way overpriced. But it is the dealership so lesson learned.

Went to Mike Smith Honda for the first time and was SO confused on the process. Everyone was very kind and helpful though. The oil change did take longer than expected so they offered me a discount which I did not expect but was very grateful for.

The people at Mike Smith were friendly and helpful to my car shopping experience. I would recommend buying from them.

The salesman was very professional and not pushy. I would recommend Mike Smith Honda in a heartbeat 💓

I always get the absolute best service at Mike Smith Honda Beaumont. Thank y’all

Have attempted to call this dealership several times to discuss service. Have received no call backs after leaving messages. I find their phone system to be very cumbersome - as it takes much effort to maneuver thru their system to get to a service advisor...

I love Hondas. I had a wonderful experience purchasing and having my Honda serviced at Mike Smith Honda. I would recommend them hands down!

Absolutely horrible customer service! I purchased a brand new vehicle and within 6 months it has an oil leak.Made an appointment by calling Mike Smith Honda directly, to get it fixed, was told I could wait while it got fixed, went in for the appointment, and the service person was very rude and told me I didn’t make the appointment the right way and I’d have to come back another day.I got in touch with the manager who explained to me that I would need to drop my car off, but assured me I could pick it back up later that day. Made the appointment, waited 2 weeks for the appointment, and went in and was told they wouldn’t be able to let me know what was wrong with the car until the next work day. Sine the appointment was on a Saturday this meant they wouldn’t know what was even wrong with my vehicle until Monday!Brand new vehicle that had a factory problem and I was being told I would be left without a vehicle for an unknown number of days. They offered a rental that would be at my expense. I didn’t spend the money on a brand new vehicle to expect to have to pay for a rental within the first year due to factory issues with the car!!The inability of this service facility to listen to their customers, or even care about the customer who had JUST purchased the car from their dealership is astonishing! I will NEVER purchase a car from this dealership again! They got their money from me for the brand new vehicle and then left me out to dry when it started having problems!! Horrible company!

I will not take my car to anyone else for service! Always very personable and professional. Brandee is my go to person. Thanks for treating my right.

Mark Britt was so easy to work with. He got me in a brand new Honda Accord EX-L and the process was quick and painless!

Mike Smith Honda service did an exceptional job today. Communication was fantastic, they fit me in for an added repair and had the car ready when promised AND it had been washed. Brandie did an amazing job as my service writer. Thank you!

Great service advisors and technicians.

I was very pleased with my service. I had never bought a car before, Carlous let me drive all the cars I was interested in, patiently gave me time to make a decision, and was exceptional in her assistance. Mike Smith Honda offered me the best deal and had the most welcoming and understanding employees.

Communication is excellent. Staff gets back to you immediately. Everyone is friendly, they make you feel like you are family. I am grateful to have gotten to know everyone I deal with and I will be returning!

Great experience, great trade in value, and I got a gorgeous CRV!

DO NOT EXPECT WARRANTY TO WORK WITH MIKE SMITH!!! Got a battery from Mike Smith Honda dated 9/2019 and my Honda minivan was not starting without a jump today. So I tested the volts when it was jumped and measured 14V but once the car was turned off it was 9.6V. I thought battery was bad so brought it in and first quick test showed less than 100 CCA and the tech said it was good. I disagreed and asked for more thorough test at 2:15 PM. By 4:15 the test was still not done and the other tech said it was clearly a bad battery but they were not authorized to honor warranty unless machine finished with a failure. Because they were closing the shop at 5 PM, they asked me to come back tomorrow to do the test again for 2.5 hours... so they want 5 hours of my time just to honor an obvious warranty issue. All of this for an obviously bad battery. AVOID MIKE SMITH AUTO!

My husband and I took our car in to have the AC looked at. I made sure to make an appointment beforehand so that we could be seen at a resonable time. We only had a week before we had to leave for CT and so we changed our plans to accommodate the appointment and extra time that might be needed to fix the issue since driving with an AC in TX heat is terrible.When we got there we were told that unfortunaly they would not be able to see the car and diagnose it until the following morning since they were backed up and it was 3pm, we expected as much so we were okay with that since many service centers are often running a few hours behind. We were told we would get an update no later than noon the following day and we left satisfied.Noon came and went the following day and no call came. I finally called them for an updated and at first they could not find our car, then the person on the phone told me that they were so backed up that our car would not be seen for another week or two. To say I was livid is an understatement, but I kept my cool and just said I would pick it up. No apology or explanation on why they mislead us was offered. When we picked up the car no apology was given eithereither.They could have been upfront from the beginning and we would still be on good terms, but now we will never return and family and friends have been warned. Those two wasted days the car sat in their lot meant that there wasnt enough time for other shops to guarentee the car would be fixed before our departure.

Great people and good first time buying experience! Thank you to Dustin and Rick for their help!

The customer service is great and getting your vehicle serviced at a reasonable speed is awesome.

Excellent service from start to finish. They took their time and was able to provide us with lots of options that consisted of exactly what we were looking for. The finance department was quick and we were done in no time.

Everyone here was so friendly and made my experience buying my first brand new car so easy! I love my new Honda Civic and I’m so glad I went to Mike Smith Honda!!

I would love to share my experience right here on Google just for you but its just not right to bash someone in public.

I give 5 stars for their professionalism, courtesy and keeping me updated when my truck was in for service. BUT I give 1 star for having to pay to have the transmission tweaked and fluids flushed when my 2019 Honda Ridgeline was running rough. I personally feel that should have been covered under warranty and not charged $298. The reason I bought a Honda was for its known durability and sustainability......😒 Ive had the Honda less than 2 years.

Nothing to write about this service location. Service manager is NOT a responsible person.

So very pleasant and efficient! Great experience.

They were friendly and efficient. efficient

I was very pleased with my service. I had not purchased a car since 2003, so I did not know the function of a new vehicle. Anthony was exceptional in his assistance. I would recommend Mike Smith Honda to anyone. They also brought the car from Beaumont to Lafayette so that I could see the car. I did not know that was something that could be done. My only disappointment was that no one paid the car in full for me. LOL🤣

Taken my car 3 occasions to check the squeaking brakes still squeak. Tpms light was on said I needed another tire it was punctured beyond repair even though I rode on it 3 days and out of town with no problem. Purchased the tire left 15 minutes the light was back on had to go back and now it’s off. At this point I think the punctured tire was a LIE for a sale. Purchased this car netting new 7 miles from Mike smith but I will NOT be a returning customer. Service Dept needs work

We purchased a new vehicle from this place. Senior Sales person Mrs Carlos Rayburn. Thank you.

Brandie and her crew was awesome!! She kept me updated on everything and if she wasn’t there, a tech would send me updates as well. They made me feel secure with my car in their care.

Had my oil change at Mike Smith yesterday with Miss Brandy who kept me informed very professional thank you Mike Smith Honda

Give Mike Smith Honda five ⭐️⭐️⭐️⭐️⭐️ for great customer service and caring for their customers!

We took my husbands car in for a major service repair, which included a transmission fluid valve repair on Saturday (5/15/21). After driving our car home, we found the car was leaking a pink oil substance. Unfortunately, it was after hours so we waited to call on Sunday (5/16/21). We found out the dealership was closed on Sunday, so I called Monday (5/17/21) morning 5 times and left voicemails with the service department. After 2 hours of waiting, with no call back I decided to come into the dealership to speak to someone.I spoke to Sommer, the service advisor, about my concerns. She checked in the car to get serviced. I gave her my phone number to call for updates.5 hours later, another service advisor calls my husbands phone number and says there is nothing wrong with the car and its ready for pick up. My husband then proceeds to ask questions, to which the service advisor tells him, I dont know, you need to talk to Sommer, your service Advisor.My husband and I came to the dealership and asked if they did a thorough check on the transmission fluid valve. Sommer replied, the mechanic checked thoroughly. So we drove the car home.5/19/21 When we pulled into our driveway we found that the leak was still there. We recorded videos and took photos of the leak for proof. I called the service department again and FINALLY spoke to a manager. He advised to bring the car in. 4 Hours later, I got a call, from Sommer the Service Advisor, stating that the transmission fluid valve was faulty. They ordered the new part and plan to replace it tomorrow (5/20/21). Now, I dont have a car. According to Sommer, they could not order a rental car because Enterprise did not have any available cars. Im currently waiting for Dale to call me back for other rental options. Once again, I left a voicemail and am waiting for a return call back.1. This was the second time (5/19/21) I brought the car in for the SAME PROBLEM. If I didnt have proof of the leak, the car would not have been looked at thoroughly.2. Clearly the mechanic DID NOT thoroughly look at the issue that I stated in the initial visit on 5/17/21.3. I never got a hold of someone on the phone, except ONCE- the morning of 5/19/21. Leaving voicemails means nothing to this dealership.4. Getting a hold of someone in the service department is nearly impossible, even if you have the direct line to the service advisor and leave a voicemail- they dont call you back.5. If I have to bring my car in 2 times for the SAME PROBLEM, after a major service, then getting a rental car should not be MY PROBLEM. The dealership should have available cars to loan out or have multiple rental car agreements with different providers.

Some very nice people. 5 star.

Mr Renfro did a excellent job explaining to me every thing I asked about from how the car worked to the financial part Great Experience

I had a minor issue with my Honda. I called in and they had me an appointment the very next morning. The staff at Mike Smith Honda was so friendly and so helpful. And of course they fixed my issue.

Great and fast service!!!Friendly environment, But they need to keep their drinks and stuff stockedLol

Above and beyond service! All of the men I dealt with were so helpful, and made a typically stressful situation super easy! Go see Jordan, Danny, and Jarret. Loving my new Honda ❤

Took forever and it was impossible to get anyone to call with updates.

Just ended dealing with Mike Smith after long history of four vehicle purchases. When I purchased a new battery two years ago was told that they are so short staffed that even with an appointment the wait would be three or four hours. Spoke with General Manager and they were able to replace within a reasonable amount of time.Well today that battery failed. Got a jump and drove it in after making appointment. Same story as last time. Would be three or four hour wait.Had loved Mike Smith until poor service experience two years ago and again today. Not to mention fact that their battery died after only two years.Will not subject my self to such poorly managed dealership. Left and bought battery elsewhere.Plan was to buy new vehicle there in a few months. NEVER AGAIN. Why would I and have to experience this type service.Will never darken their door again. DisappointedDoubt this will be posted Just know what to expect if you buy vehicle here.

My experience at Mike Smith Honda was one I will always remember. They have some of the best representatives in the business with quick service, bright smiles, and great deals. I may not be a Honda guy but the Mustang I got from here is amazing and they made sure it was exactly what I was looking for.

Service was great, it just took a little longer than I expected though. Other than that, facility was nice and clean. Staffs are nice and helpful as well

Love the customer service. Mr. Renfore is funny and down to earth. I would have gave the place 5 stars but no one could help me with the “HONDA” updates required for my vehicle. I was given the suggestion to use personal Wi-Fi to do what was needed on my car. Why would I struggle to do this at home(as I tried before and it didn’t work so that’s why I asked the dealership) when the dealership is supposed to be equipped to service all needs of the vehicles they sale. I give customer service 5 stars, overall a 4 due to lack of ability to update car systems.

Been using Mike Smith Honda for 5 years and counting even after moving out of town. Customer service is top notch and excellent standard of work. Thoroughly recommend. Whilst I have the chance, big shout out to the amazing Rick Straub!